STI COLLEGE KORONADAL

STA. LUCIA STREET, BRGY. ZONE 3

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

Quality Service Management in

Tourism and Hospitality

By:
Balanon, Abegail R.

To:
Sir Peter John Delos Reyes

DECEMBER 2022
SHORT INTRODUCTION OF THE HOTEL

Nobu Hotels provides potent settings for shared experiences of excitement and escapism by
"wrapping" the idea of an opulent boutique hotel around vibrant public areas. Nobu Hotels will give
visitors and privileged owners the most exclusive access to unrivaled experiences that lie at the
crossroads of innovation and imagination. They will feature the best of everything with imaginative new
restaurants, high-energy bars, relaxing rejuvenation, distinctive service, remarkable retail, and an air of
celebrity. Chaos is just a few steps away if excitement is what you're after. It's Manila's finest example of
class and style in a nightclub. Families and those who are still young at heart should visit DreamPlay, a
unique interactive animation adventure with our entertaining partner, Dream Works Studios.

Whatever you desire, you are sure to find it in City of Dreams Manila!
• LOCATION INFO
Asean Avenue corner Roxas Boulevard, Entertainment City, Aseana City, Parañaque, Metro
Manila, Philippines, 1701

THE SERVICES THEY OFFERED

• ACCOMMODATION
Rooms available at City of Dreams - Nobu Hotel Manila
✓   Nobu Deluxe - The Nobu Deluxe offers breathtaking vistas along with a comfortable atmosphere of
beautiful, modern Japanese décor.
✓   Nobu Premier - The Nobu Premier is a large corner room with two distinct window angles that offer
guests expansive views.
✓   Nobu Executive - The Nobu Executive is roomy and light-filled. The accommodation is well-lit by
floor-to-ceiling windows, which also provide stunning panoramic views of the pool.
✓   Nobu Suite - The resort and city are best viewed from the Nobu Suite. The Nobu Hotel Manila's
largest room offers solitude and space thanks to its separate bedroom and living area.
FACILITIES
• Food and Beverage

✓ A la Carte Breakfast
✓ A la Carte Dinner

✓ A la Carte Lunch
✓ Restaurant with AC

✓ Bar
✓ Breakfast

✓ Breakfast and Dinner

✓ Breakfast and Lunch

✓ Buffet Breakfast
✓ Café

✓ Hot Breakfast
✓ Night Club

✓ Poolside Bar
✓ Set Menu Dinner

✓ Set Menu Lunch

✓ Show Cooking Restaurant

✓ Snack Bar
✓ Snacks

 Hotel Services
✓ Bellhop

✓ Welcoming Drinks
✓ Concierge

✓ Money Changer
✓ Doorman

✓ Front Desk
✓ 24-hour Receptionist

✓ 24-hour Security
 ✓ Laundry Service
✓ Daily Housekeeping

✓ Luggage Storage
✓ Medical Service

✓ Multilingual Staff
✓ Newspaper in Lobby

✓ Free WI-FI in All Rooms and Public Areas

✓ Porter

 Things To Do
✓ Casino

✓ Fitness Center
✓ Garden

✓ Health Club
✓ Massage

✓ Outdoor Pool
✓ Pool Sun Loungers

✓ Sauna
✓ Spa

✓ Steam Room
✓ Sun Lounger

COMPANY CULTURE

Employee engagement and involvement in the company’s corporate social responsibility efforts
are among the key drivers that foster employee satisfaction and well-being motivational and fun
undertakings recognize outstanding performance showcase diverse talents and promote sociability
alongside employee volunteerism that boosts morale. We endeavor to inspire them to take pride in
their profession and have a sense of belongingness. As we stress the importance of observing work and
life balance and being more productive and creative in their respective jobs we motivate them to be
actively involved in community outreach programs. Fun and engaging employee activities also recognize
the importance of work and life balance for its employees encouraging them to take scheduled
vacations for rest and recreation for which an enjoyable activity wherein employees submit their most
interesting holiday travel photos.

THE ETIQUETTES, PRACTICES, AND HABITS OF EMPLOYEES

ETIQUETTES

✓ Employee engagement and involvement in the company’s corporate social responsibility (CSR)
efforts are among the key drivers that foster employee satisfaction and well-being in the City of
Dreams Manila. Inspiring action, recognizing and expressing belief in the potential of its
employees, the luxury integrated resort’s motivational and fun undertakings recognize
outstanding performance, showcase diverse talents and promote sociability, alongside
employee volunteerism that boosts morale.
PRACTICES

✓ They have Management practices. They use this method to improve the effectiveness of work
systems. Like empowering staff, training staff, introducing schemes for improving quality, and
introducing various forms of new technology.
HABITS

✓ Since they working in the hospitality industry they must be having a positive, enthusiastic,
cheerful, and generous outlook on life will translate into someone who cares about their team,
listens to instructions from leaders, and can communicate with customers with professionalism.
✓
CONCLUSION

The Nobu Hotel Manila enjoys a good working connection with its staff because they understand
that loyal employees are just as important to them as their regular customers. They demonstrate this by
providing enjoyable and stimulating work environments for their employees through a range of
initiatives including volunteer work, the Mr. and Ms. City of Dreams Manila pageant, the A Spoonful of
Dreams activity, which aims to assist orphan children and connect dreams, which aims to assist senior
citizens and others. The workers themselves offered to give food and talked to the customers. They
stand committed to making a beneficial influence on the community as well as for themselves, and their
support of employee well-being and productivity greatly aids in the development of their multifaceted
abilities. Additionally, it gives them the chance to take a short break from their profession and build
relationships with both the hotel's family and staff as well as other guests. Because they are properly
taught and have the expertise to improve their service, the City of Dream employee has the talent and
ability to make the service at the Nobu hotel even better. As a result, the number of guests staying at
the Nobu hotel is growing. Since this is what the Nobu hotel did to encourage its employee to stay in the
service, they provide the employee with a wonderful opportunity so they can stay healthy or work for
the firm, hotel, or restaurant. Although many people worked and served safely in the Nobu hotel, it was
also given different wishes when it was a holiday. The Nobu hotel's employees also received good
treatment, which they enjoyed. They also provided it with a variety of activities and a planned vacation,
both of which the staff members enjoyed, so they were successful in their approach to the Nobu hotel
chain.

References:

https://www.agoda.com/city-of-dreams-nobu-hotel-manila/hotel/manila-ph.html?cid=1844104
https://ph.hotels.com/ho489011/city-of-dreams-nobu-hotel-manila-paranaque-philippines/ 
 https://www.traveloka.com/en-ph/hotel/philippines/city-of-dreams---nobu-hotel-manila- 3000010015
675