Subject:

Communication skills
Topic:
Verbal vs Non-verbal
➢ Communication:

Communication is the process of interchanging information ideas feelings and opinions with or
without use of words i.e., signals.

▪ process of communication

Sender message channel receiver feedback channel

sender

The sender encodes a message through a proper channel that is email phone SMS etc. to the
receiver. Receiver decodes the message and after interpreting it, it gives a proper feedback
through proper channel to the sender. So in this way the process of communication continues.

➢ Types of communication
1. verbal communication
2. nonverbal communication
▪ verbal communication

Communication with the use of words and language, to communicate message to other party. It
can be performed in two ways; oral communication and written communication. Oral
communication is a communication through spoken words that is face-to-face
communication, voice chat, and video conferencing, a communication over the telephone or
mobile phone. On the other hand, written communication entails the use of letters,
documents, emails, SMS, various platforms, social media to interact with people.

▪ nonverbal communication

The process of communicating without use words, facial expression, body language, gestures,
posters etc.

❖ types of nonverbal communication

1. Kinesics
2. Artifacts
3. Proxemics
4. Chronemics
5. vocalic
 6. haptics
Kinesics

Communication to body language facial expressions gestures postures eye contact is called as
kinesics.

Artifacts

In artifacts, you learn how the appearance of a person speaks a lot about his personality that is
the way he or she is dressed, accessories carried by him at etc.

Proxemics

The distance maintained by a person while communicating with another, tells you a lot about
their relationship.

Chronemics

Chronemics is the use of time in communication. It tells you about how punctual or disciplined a
person is or how serious the person is regarding the matter.

Vocalic

The volume, tone of voice and pitch used by the sender to transmit information is called vocalic.

Haptics

The use of touch in communication to express emotions, and feelings is called haptics.

➢ difference between verbal and nonverbal communication:

Meaning:

Verbal communication is the process of communication in which words and language is used to
transmit the message to another person where as a nonverbal communication we do not use
words instead we use signals; to transmit the message. The signals can be facial expressions, eye
contact, body language, paralanguage, sign language etc.

Time consuming:

In verbal communication, the transmission of message is very fast and feedback and also be
provided instantly whereas nonverbal communication relies on the understanding of the
receiver. So it consumes a lot of time.

Delivery of message:

when it comes to delivery of message, there are very less chances of confusion in case of verbal
communication. contrary to this, the chances of confusion and misunderstanding are relatively
higher in nonverbal communication.
Personal presence:

In verbal communication, the presence of both the parties that is sender and receiver at the
place of communication is not necessary. As against in nonverbal communication, the presence
of both the parties at the time of communication is necessary.

Advantage:

The best thing about verbal communication is that the message can be clearly understood and
feedback can also be provided immediately. Where the best thing about nonverbal
communication is that it complements verbal communication; that is, it helps in understanding
the lifestyle and emotions of the sender.