BUSINESS COMMUNICATON

Introducing and Greeting People

Greeting People Nice to see you.
Hello. / Hi. Nice to see you again.
Good morning. Say Goodbye
Good morning. (bis 12 Uhr) / Good (It was) nice meeting you.
afternoon. Good bye.
Good evening . Bye. / See you.
Introducing People See you later.
What's your name? See you soon.
My name is … See you tomorrow.
I am … See you next week.
Haven't we met (before)? Good night.
Yes, I think we have. Health
No, I don't think we have. How are you?
I think we've already met. How are you today?
I don't think we've met (before). Fine, thank you/thanks.
This is … Not too bad.
Meet … Very well.
Have you met …? I'm okay / all right.
Yes, I have. Not too well, actually.
No, I haven't. What's wrong with you?
Yes, I think I have. What's the matter with you?
No, I don't think I have. Are you all right?
Hello, … (name) I'm tired .
Nice to meet you. (informal) I'm exhausted .
Pleased to meet you. I've got a cold.
How do you do? (formal)

Asking and Giving Directions

Asking and Giving Directions opposite
How do I get to …? near
What's the best way to …? next to
Where is …? between
Go straight on (until you come at the end (of)
to …). on/at the corner
Turn back./Go back. behind
Turn left/right (into …-street). in front of
Go along …. (just) around the corner
Cross … traffic lights
Take the first/second road on the crossroads, junction
left/right signpost
It's on the left/right.
straight on
 Hotel and Restaurant
Accomodation request more information
accomodation complete / fill in the form
double room staff
twin room cancel a booking
single room Restaurant
double bed eating out
fill in a form bill (The bill please.)
reception bottle
receptionist dessert
key drink
book in advance hungry
B&B thirsty
vacancies menu
no vacancies order (Are you ready to order?)
Hotel restaurant
arrival date / date of arrival set meal
table (A table for two please.)
departure date / date of departure guest
waiter , waitress
room service Here you go.
air conditioning tip (Shall we tip the waiter?)
make a reservation / book a room

Phone
Introductory phrases
… (company). Good morning.
… (company). Good afternoon.
… (company). How can I help you?
I'm afraid you have dialed the
wrong number.
Who would you like to speak to?
What does it concern, please?
Would you mind telling me what
you're calling about?
Hold the line, I'll put you through.
I'll pass you over to …
(department).
… is speaking on another line.
… isn't in (yet).
… is away on business.
… is on holiday (this week).
… is out for lunch.
I'm afraid, … is not available at the
moment.
… will be back any minute.
I'm sorry, but the line is engaged.
There's no reply.
If you hold the line, I'll try again.
Would you like to hold?
Could you try again later /
tomorrow?
Can I take a message?
Would you like to leave a message
for …?
If you give me your phone
number, … will call you back.
Could I have your name, please?
Could I help you? / Maybe I can
help you?
Speaking
… here. / … speaking. / This is …
This is … (company), … (name)
speaking.
Sorry, I must have dialed the wrong
number.
 Could I speak to …, please?
Am I speaking to …?
Could you put me through to …,
please?
It's about …
I'm calling about …
Could you please tell … I phoned?
Could you give … a message,
please?
Could you ask … to call me back?
Do you know when … will be
back?
Will … be in the office tomorrow?
I'll try again later / tomorrow.
Word List on Presentations
Introduction
I want to give you a short
presentation about ...
My presentation is about ...
I'd like to tell you something about
...
I think everybody has heard about
..., but hardly anyone knows a lot
about it.
That's why I'd like to tell you
something about it.
Did you know that ...?
Introducing sub-topics
Let me begin by explaining why /
how ...
First / Now I want to talk about ...
First / Now I want to give you an
insight into ...
Let's (now) find out why / how ...
Let's now move to ...
As I already indicated ...
Another aspect / point is that ...
The roots of ... go back to ...
... began when ...
Legend has it that ...
As you probably know, ...
You probably know that ...
Maybe you've already heard about
...
You might have seen that already.
Maybe you could help me?
Language problems
My English isn't very good.
The line is bad.
I can hardly hear you.
I didn't get that.
Could you speak more slowly,
please?
Could you speak louder, please?
Could you repeat that, please?
Could you spell that, please?
Sorry? / Pardon?
At the beginning there was / were
...
Many people knew / know ...
Hardly anyone knew / knows ...
... hit the idea to ...
... was the first to ...
It is claimed that ...
One can say that ...
I have read that ...
Pictures and graphics
Let me use a graphic to explain
this.
The graphic shows that ...
As you can see (in the picture) ...
In the next / following picture, you
can see ...
Here is another picture.
The next picture shows how ...
Let the pictures speak for
themselves.
I think the picture perfectly shows
how / that ...
Now, here you can see ...
Final thoughts on a sub-topic
It was a great success for ...
It is a very important day in the
history of ...
It was / is a very important / special
event.
This proves that ...
The reason is that ...
 The result of this is that ...
It's because ...
In other words, ...
I want to repeat that ...
I'd (just) like to add ...
Conclusion
... should not be forgotten.
... has really impressed me.
I hope that one day ...
We should not forget ...
Word List on Opinion and Statements
Stating your Opinion
It seems to me that …
In my opinion, …
I am of the opinion that …
My personal view is that …
In my experience …
As far as I understand / can see, …
As I see it, … / From my point of
view …
As far as I know … / From what I
know …
I might be wrong but …
If I am not mistaken …
I believe one can (safely) say …
It is claimed that …
I must admit that …
I cannot deny that …
I can imagine that …
I think/believe/suppose …
Personally, I think …
That is why I think …
Word List on Agreeing and Disagreeing
Agreement
There are many reasons for …
There is no doubt about it that …
I simply must agree with that.
I am of the same opinion.
I am of the same opinion as …
I completely/absolutely agree
with …
Qualified Disagreement
It is only partly true that...
All in all I believe that...
Summing up / Finally it can be said
that ...
Let me close by quoting ... who
said, »...«
That was my presentation on ...
I am now prepared to answer your
questions.
Do you have any questions?
I am sure/certain/convinced that …
I am not sure/certain, but …
I am not sure, because I don't know
the situation exactly.
I am not convinced that …
I have read that …
I am of mixed opinions (about /
on) …
I am of mixed opinions about / on
this.
I have no opinion in this matter.
Outlining Facts
The fact is that
The (main) point is that …
This proves that …
What it comes down to is that …
It is obvious that …
It is certain that …
One can say that …
It is clear that …
There is no doubt that …
I can agree with that only with
reservations.
That seems obvious, but …
That is not necessarily so.
It is not as simple as it seems.
Under certain circumstances …
Disagreement
There is more to it than that.
The problem is that …
I (very much) doubt whether …
 This is in complete contradiction
to …
What is even worse, …
I am of a different opinion
because …
Word List on Linking Arguments
Linking Arguments
First of all, I think …
Not only that, but I also think
that …
Not only are they …, they are
also …
They are not …, nor are they …
There are various/several/many
reasons for this.
First, … / Firstly, …
Second, … / Secondly, …
Moreover, … / Furthermore, … / In
addition, …
Another significant point is that …
Finally, …
On the one hand, … On the other
hand, …
In contrast to this is …
Because of …
That is why …
After all, …
The reason is that …
In that respect …
The result of this is that …
Another aspect/point is that …
It is because …
I cannot share this / that / the view.
I cannot agree with this idea.
What I object to is …
Unlike … I think …
Although it is true that … it would
be wrong to claim that …
That may sometimes be true, but …
One could argue that …, but …
Providing Examples
Take for example (the case of) …
Look at …
For instance … / For example …
Let me give you an example.
Additions and Conclusion
Most probably …
It appears to be …
It is important to mention that...
As I already indicated …
In other words, …
I am most concerned about …
I should like to repeat once again
that …
I should like to emphasise that …
I would (just) like to add …
So all in all I believe that...
(In) summing up it can be said
that …
Weighing the pros and cons, I come
to the conclusion that …