ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 3: Professional Practice

Submission date Date Received 1st submission

Re-submission Date Date Received 2nd submission

Student Name Tran Duc Luong Student ID BH00108

Class IT0502 Assessor name Bui Le Thuy Trang

Student declaration

I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.

Student’s signature

Grading grid

P1 P2 P3 P4 M1 M2 M3 D1 D2
 Summative Feedback:  Resubmission Feedback:

Grade: Assessor Signature: Date:

Signature & Date:
Contents
A. INTRODUCTION.............................................................................................................................................. 5
B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN
EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) .... 5
I. Definition and the importance of communication skill ................................................................................. 5
II. Verbal communication .................................................................................................................................... 5
III. Non-verbal communication............................................................................................................................ 5
IV. Communication in my group .................................................................................................................... 6
C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN
PLANNING AN EVENT (P2) ................................................................................................................................ 6
D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM SOLVING TECHNIQUES IN THE DESIGN
AND DELIVERY OF AN EVENT (P3)................................................................................................................ 16
II. Some techniques and tools for the problem solving ....................................................................................... 17
III. Problems and solutions in the event and teamwork....................................................................................... 20
E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4)
23
I. Definition and the importance of problem solving skill ....................................................................................... 23
II. Apply to given solutions ............................................................................................................................... 24
F. CONCLUSION ............................................................................................................................................. 24
G. CRITICAL EVALUATION .......................................................................................................................... 24
H. REFERENCE LIST ....................................................................................................................................... 24
project plan 1 ........................................................................................................................................................ 10

slide 1 .................................................................................................................................................................. 11
slide 2 .................................................................................................................................................................. 11
slide 3 .................................................................................................................................................................. 12
slide 4 .................................................................................................................................................................. 12
slide 5 .................................................................................................................................................................. 13
slide 6 .................................................................................................................................................................. 13
slide 7 .................................................................................................................................................................. 14

features 2.............................................................................................................................................................. 21
features 3.............................................................................................................................................................. 22
features 4.............................................................................................................................................................. 23

Example 1 ............................................................................................................................................................. 17
Example 2 ............................................................................................................................................................. 19
A. INTRODUCTION
In this ASM I will introduce to everyone firstly how to use different communication styles and format,
that you can effectively design and deliver a training event for a given target audience.secondly You have
the ability to use and manage time effective time in a certain event. the third is problem-solving
techniques and the last is the method of critical thinking.

B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT,

THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A
GIVEN TARGET AUDIENCE (P1)
I. Definition and the importance of communication skill
Communication skills allow you to understand and be understood by others. These can include but are not
limited to effectively communicating ideas to others, actively listening in conversations, giving and
receiving critical feedback and public speaking.

Having strong communication skills aids in all aspects of life – from professional life to personal life and
everything that falls in between. From a business standpoint, all transactions result from communication.
Good communication skills are essential to allow others and yourself to understand information more
accurately and quickly.

In contrast, poor communication skills lead to frequent misunderstandings and frustration.

II. Verbal communication

Verbal communication is the exchange of information between individuals and in groups through speech.
This is one of the ways of communication between employees and superiors, between colleagues, and
between employees and customers. Along with that, active listening, non-verbal communication such as
body language and facial expressions, and writing are the ways we often communicate.

If verbal communication skills are not good, the recipient of the message will not be able to fully
understand or misunderstand the meaning you want to convey and may not be able to give an appropriate
answer. Of course, the problem can also be caused by the receiver such as poor listening skills or
misreading, but basically communication errors come from the speaker's side.

III. Non-verbal communication

Nonverbal communication, also understood as a manual method of verbal communication, is the process
of transmitting and receiving information without the use of speech or writing.

In a nutshell, nonverbal communication is a way of sending and receiving messages from what we express
to the outside in the communication process. In a dialogue, non-verbal communication will include many
gestures and gestures of different body parts expressed through face, eyes, smile, tone, posture and
distance...
Nonverbal Communication was introduced in 1956 by psychiatrist Jurgen Ruesch and author Weldon
Kees in the book "Nonverbal Communication: Notes on Visual Perception of Human Relationships".

Nonverbal communication has been recognized for centuries as an important aspect of communication.
For example, in "The Advancement of Learning" (1605), Francis Bacon observes that "the contours of the
body reveal the character and disposition of the mind in general, but the movements of the face and the
Fate is not limited to that, but continues to reveal humor and the current state of mind and will.”

IV. Communication in my group

Group communication is the act of sending and receiving messages to multiple members of a group. In a
business environment, groups often use this type of communication to exchange ideas, determine goals
and motivate other members. The size of groups can vary, but they typically comprise at least three
members and up to 20 members. Group communication can be beneficial for groups of all sizes, from
smaller focus groups to entire departments. When groups communicate effectively, they can share
necessary information as they work to accomplish mutual goals.

There are many types of group communication channels, and it's important to choose a method that works
for most members to ensure everyone receives and understands the shared messages. Members of the
group may have different styles of communicating, so more than one type of communication may be
necessary to reach the group's mutual goals. For example, my group might choose to hold a weekly
meeting to discuss the team's progress while also using email for more frequent communication.

C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT

SKILLS IN PLANNING AN EVENT (P2)

NAME : WORK EFFECTIVELY

Goals of the training program: Train employees to work effectively in
groups

DAY Section : FEVER

1 Time : 7h-9h

+ Check and put people in the car

+ Move to Ba Vi
 Time : 9h-12h

+ Arrange luggage for lunch and rest.

+ Take accommodation

Time: 1h30-5h30

+ Visit Ao Vua

Time: 6h30-10h

+ have dinner

+ concert : DJ Alok

PLACE: HALL RESORT

Day Section: BEGIN

Time: 7h-10h30

2 - Talkshow:

+ How to work well in a team?

+ Self-responsibility

Special guest: Nguen Thi Anh Trang

PLACE: HALL RESORT

Time : 11h-1h

+ have lunch

+ rested

Time : 1h30-5h
 Team building : Go Team

Place : Ba Vi National Parks

Time : 6h-9h

+ Have dinner

+ relax

Day Section : STRESS

Time 8h-10h30

3 +Presentation on problem-solving skills

Special guest: Nguyen Thanh Minh

PLACE: HALL RESORT

Time: 11h- 1h30

+ have lunch

+ prepare

+rested

Time: 2h-5h

Team Buliding: puzzle

PLACE : Khoang Xanh – Suoi Tien

Time : 6h –9h

+have dinner

+relax
DAY Section: Knowledge

Time 7h-10h30

4 + visit historical site K9

+ answer questions

Time : 10h40-1h30

+have lucnh

+prepare luggage

+rested

Time 2h-4h30

+ Check in

+ Move to company
project plan 1

Category Project SUBTOTAL NOTE

ticket $7000 Include 85 people
invite DJ $8900
Invite Speaker $7200
Nguyen Thi Anh Trang $3500
Nguyen Thanh Minh $3700
book room $21110 Three night
Cost for Eating $6722
Lunch $3420
Dinner $3302
Cost for Team building $840 cost for 2 Team
Go Team $440
Puzzle $400
Price for Winner $610
First Price 300
Second Price 200
Third Price 110
slide 1

slide 2
slide 3

slide 4
slide 5

slide 6
slide 7

Hello, I'm Luong, the leader of the No Hu group. My group consists of 4 members: Luong, Minh, Dung, Quy. Today
my group will present the following content:

1.BENEFIT OF LEARNING IN GROUP?

increase quality

share work

helpful and supportive

2 WHAT IS A GROUP/TEAM?

At least 2 people

Members need to interact

Thrive with face-to-face interaction

Focus on the achievement of an objective

Need leadership to operate

Are built on a foundation of sharing of information and resources

3.TARK ROLES
These are the roles that relate to getting the work done. They represent the different roles needed to take a
project step-by-step from initial conception through to action. (Individuals may fulfill many of these roles during
the life of a project.)

 Initiator/Contributor – Proposes original ideas or different ways of approaching group problems or goals.
This role initiates discussions and moves groups into new areas of exploration.
 Information Seeker – Requests clarification of comments in terms of their factual accuracy. Seeks expert
information or facts relevant to the problem. Determines what information is missing and needs to be
found before moving forward.
 Information Giver – Provides factual information to the group. Is seen as an authority on the subject and
relates their own experience when relevant.
 Opinion Seeker – Asks for clarification of the values, attitudes, and opinions of group members. Checks
to make sure different perspectives are given.
 Opinion Giver – Expresses their own opinions and beliefs about the subject being discussed. Often states
opinions in terms of what the group "should" do.
 Elaborator – Takes other people's initial ideas and builds on them with examples, relevant facts and
data. Also looks at the consequences of proposed ideas and actions.
 Co-ordinator – Identifies and explains the relationships between ideas. May pull together a few different
ideas and make them cohesive.
 Orienter – Reviews and clarifies the group's position. Provides a summary of what has been
accomplished, notes where the group has veered off course, and suggests how to get back on target.
 Evaluator/Critic – Evaluates proposals against a predetermined or objective standard. Assesses the
reasonableness of a proposal and looks at whether it is fact-based and manageable as a solution.
 Energizer – Concentrates the group's energy on forward movement. Challenges and stimulates the group
to take further action.
 Procedural Technician – Facilitates group discussion by taking care of logistical concerns like where
meetings are to take place and what supplies are needed for each meeting.
 Recorder – Acts as the secretary or minute-keeper. Records ideas and keeps track of what goes on at
each meeting.

4.PERSONAL AND SOCIAL ROLE

These roles contribute to the positive functioning of the group.

 Encourager – Affirms, supports and praises the efforts of fellow group members. Demonstrates warmth
and provides a positive attitude in meetings.
 Harmonizer – Conciliates differences between individuals. Seeks ways to reduce tension and diffuse a
situation by providing further explanations or using humor.
 Compromiser – Offers to change their position for the good of the group. Willing to yield position or
meet others halfway.
 Gatekeeper/Expediter – Regulates the flow of communication. Makes sure that all members have a
chance to express themselves by encouraging the shy and quiet members to contribute their ideas. Limits
those who dominate the conversation and may suggest group rules or standards that ensure everyone gets
a chance to speak up.
 Observer/Commentator – Provides feedback to the group about how it is functioning. Often seen when a
group wants to set, evaluate, or change its standards and processes.
 Follower – Accepts what others say and decide even though they have not contributed to the decision or
expressed own thoughts. Seen as a listener, not a contributor.

5.What Causes Poor Group Dynamics?

  Weak leadership: when a team lacks a strong leader, a more dominant member of the
group can often take charge. This can lead to a lack of direction, infighting, or a focus on
the wrong priorities.
 Excessive deference to authority: this can happen when people want to be seen to
agree with a leader, and therefore hold back from expressing their own opinions.
 Blocking: this happens when team members behave in a way that disrupts the flow of
information in the group. People can adopt blocking roles such as:
o The aggressor:this person often disagrees with others, or is inappropriately
outspoken.
o The negator:this group member is often critical of others’ ideas.
o The withdrawer:this person doesn’t participate in the discussion.
o The recognition seeker:this group member is boastful, or dominates the session.
o The joker:this person introduces humour at inappropriate times.
 Groupthink : this happens when people place a desire for consensus above their desire
to reach the right decision. This prevents people from fully exploring alternative solutions.
 Free riding:here, some group members take it easy, and leave their colleagues to do all
the work. Free riders may work hard on their own, but limit their contributions in group
situations; this is known as “social loafing.”
 Evaluation apprehension: team members’ perceptions can also create a negative group
dynamic. Evaluation apprehension happens when people feel that they are being judged
excessively harshly by other group members, and they hold back their opinions as a result.
6.YOUR TASK

1. Give me the rules of your group

2.freedom of opinion

3.the leader is always right

4.There are blessings and mutual benefits, and there are sufferings

END

With my knowledge about dynamic team I hope my presentation can help you to understand and have
perfect skills about dynamic team.

D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM SOLVING TECHNIQUES IN

THE DESIGN AND DELIVERY OF AN EVENT (P3)
What are problem solving skills?

Problem-solving skill is a type of soft skill capable of handling and solving one or more unexpected
problems. This skill includes many methods and ways to find a solution to one or more problems. This
soft skill is widely applied in daily life, effectively helping to ensure and improve your quality of life.
The importance of problem solving skills

In life, unexpected situations arise very often, so everyone should accumulate problem-solving skills for
themselves. When any problem occurs, you also need to take the initiative to deal with it.

Problem-solving skills help you stay calm when unexpected incidents arise. Instead of panicking,
confused, calmly think, carefully consider all aspects of the problem to come up with the most reasonable
solution.

Problem solving skills help you to be able to analyze and judge situations better. People with problem-
solving skills like to take action, are confident, and stay positive. Thanks to that, you become sensitive to
all issues and accumulate for yourself a lot of experience in the process of working and studying.

II. Some techniques and tools for the problem solving

Fishbone diagram: A fishbone diagram is a type of diagram designed to identify cause-and-effect
relationships.

This is done by guiding the user through a series of steps in a systematic way to identify the actual or
potential causes that might produce an effect (which could be a problem). problem or an opportunity for
improvement).

Example 1

5Whys:
5 Whys is a problem-solving analysis technique that seeks to find the root cause of problems quickly.

When an obvious problem arises, the question of why it happened is raised. When the why question is
answered, another why is asked to address the previous answer. This continues until at least 5 levels of
cause and effect for the problem are exposed.

5 Whys often provides a complete overview of what is happening and points to a solution.

In simple terms, 5 Whys is a technique used to solve problems, helping users quickly find the real root
cause.

Pareto:

Pareto is a rule that should be applied in almost any job for office workers, lecturers or programmers. 80%
of what we do is meaningless. 20% of our efforts will yield 80% of the results. Pareto is a rule based on
the idea that 80% of people's output comes from 20% of effort. It can be a yardstick to help determine
where to put all of your efforts to increase productivity and efficiency.
Example 2

5W1H:

At work, encountering many problems is inevitable. With that situation, businesses need to deeply
understand and evaluate the problem and find the cause to solve. Analyzing and evaluating the problem
through a number of open-ended questions helps businesses approach the problem as best as possible.

Applying the 5W1H principle is very effective to implement this method of thinking. For every problem,
you just need to ask the right questions and gather the right information to be able to test them from all
sides. 5W1H is short for 6 questions:

What?

Who?

Where?

When?

Why?

How?
The principle is asking a system of questions, then collecting all the information and data to answer those
questions. Businesses will often set up a current situation report based on these questions. Then, they will
summarize and determine the true nature of the problem in the most accurate context.

III. Problems and solutions in the event and teamwork

5Whys:

Problem 1: Late departure

Why is the departure late?

because there is no time to reserve a car in advance.

Why not have time to book a car in advance?

Because we spend so much time on other things.

Why do we spend so much time on other things?

because we don't have enough human resources to carry out the plan.

Why don't we have enough human resources to carry out the plan?

because so few people participated in the plan.

Why are so few people involved in the plan?

because that was the time when the epidemic broke out.

Solution: plan months in advance to have enough time to arrange staff and prepare plans.

Problem 2: Someone was injured during team building

Why is someone injured while participating in teambuilding?

because it's an error when the design works.

why is there an error when the design works?

because the designer is not experienced enough and amateur.

Why not choose professional participants?

because the pros have already been selected for another project

why out of the professional?

because we don't have enough time to arrange people.

Why don't we have enough time to arrange people?

because the plan was delayed many times.

solution: make plans early, get more people to do, create space for teambuilding preparation.

Problem 3: Can't invite speaker

features 1

HOW: It is necessary to learn from experience, pay attention to the time to complete the work on time,
avoid affecting the collective. There should be appropriate discipline for staff responsible for inviting
speakers so that they can learn from experience and improve their spirit. responsibility for the job.

Problem 4: Meals are not enough food

features 2

HOW: The organizer must choose a reasonable date. Avoid crowded holidays. Or you can choose another
hotel near the venue.

Problem 5: Not enough machines for team building activities

features 3

HOW: We have to give documents to many people to check, then agree on the quantity with the hotel staff
through transactional calls and then give out the documents, then tell the hotel staff again and again about
the number of machines and where the activity takes place.

E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN

SOLUTION (P4)
I. Definition and the importance of problem solving skill
Define:

Critical reasoning involves the ability to actively and skillfully conceptualize, analyze, question and
evaluate ideas and beliefs. Critical reasoning is the opposite of dogma. Dogma is unquestioned
information — information that is embraced without the intervention of active thought or criticism. To
reason critically is to question the ideas and beliefs of others and oneself and to challenge dogma and
authority.

When we start to question the ideas and beliefs we live by, we start to think for ourselves. To think for
ourselves involves a critical attitude of reflecting upon how we think and act. To think critically is to
question the world and thus to engage critically with the possibilities and alternatives which the world
offers.

Importance of critical reasoning:

Critical thinking helps people better understand themselves, their motivations and goals. When you can
deduce information to find the most important parts and apply those to your life, you can change your
situation and promote personal growth and overall happiness.

II. Apply to given solutions

In problem 1, the solution given is to plan many months in advance to have enough time to arrange
personnel and prepare a plan.According to problem 1, because there is not enough time to book the car in
advance, the plan is delayed. So the problem to be solved here is time. Time is not enough so we have to
extend the time out. A reasonable solution when dealing with time related problems.

In problem 2, it is more complicated than in problem 1, because it has many overlapping problems. And to
solve this problem, we need a solution from the root of the problem. We might end up with the bottom
line of this problem being procrastinated too many times. Then the most suitable solution for it is time. So
the solution to the second problem is logical.

F. CONCLUSION
As you can see in the asm I have covered all the issues mentioned in the introduction. It helps us a lot
when we have to participate in big projects. It makes us professional and solves problems with ease. And
that's what I want to convey.

G. CRITICAL EVALUATION
I think my strong part is the way I do the P2 part. Because it's a very complete plan.

As for the other parts, I think it's not weak, just quite normal.

I think the point I deserve is a P.

H. REFERENCE LIST
https://bachkhoasaigon.edu.vn/ky-nang-giai-quyet-van-de-va-phuong-phap-ren-luyen-hieu-qua.html

https://wikieducator.org/CR/Introduction_to_critical_reasoning.

https://www.indeed.com/career-advice/career-development/importance-of-critical-thinking.
https://tino.org/vi/nguyen-tac-5w1h-la-gi/

https://resources.base.vn/productivity/nguyen-tac-pareto-nguyen-tac-80-20-la-gi-ap-dung-vao-quan-tri-
nang-suat-437