K: Good morning. Could you help me please?

J: Good monrning. Yes of course. How can I help you?

K: I’d like to return this pair of heels, please.

J: Ok, What’s the problem?

K: Can I Exchange this one with another color? Well, the color is bit ugly.

J: Okay, it’s not problem. Can you show me the receipt please?

K: No I don’t. I lost the receipt yesterday.

J: Well, I’m terribly sorry, but we can’t exchanged your heels without a receipt.

K: Yes I know. But I have just bought this heels in this store yesterday. Can you
revise the system?

J: Yes, but without a receipt I can’t do anything.

K: Right. Could I speak to the manager, please?

J: Of course.

E: Hello, What seems to be te problem?

K: Yes, I’d like to make a complaint. I bought this heels yesterday and I need to
change with other. Your sales assistant hasn’t been very helpful.

E: Can you show me the receipt please?

K: No, I don’t have a receipt.

W: Well, I’m sorry, but we can’t do an Exchange without a receipt.

K: But I said that I have just bought the heels yesterday.

E: Okay okay, keep calm. Maybe we can revise the system.

K: Okay… thank you.

…. …. …. (Revising the system)

W: Well, we found your bought in the system and it’s okay. You can exchange the
heels for another one in the shop.

J: So, what would you like to exchange it for?

…. … …. (Looking for another heels)

K: Mmm, those. I think those look beautiful.

E: Oh yes, those are really beautiful. It’s no problema.

K: Yes, yes. Thanks very much for your help.

E: Thank you.

K: Bye

E: Good bye.

J: Bye.