Hotel Operations Management at Resort World Genting during COVID-19

Pandemic

1. Executive Summary(case Synopsis (250 words) And introduce the research

purpose of this paper)
2. Introduction (A brief introduction to Resort World Genting, followed by a brief
introduction to the Scope of this hotel business, shows the problems the company
has encountered with this business during the pandemic)
2.1 Company Background
2.2 Operation Background (Hotel Operation Process)
2.3 Overview of customer sources
3. Problem Statement / Study Purpose
3.1 Covid-19 Impact on Overview of customer sources
3.2 Covid-19 Impact on Daily Operation
4 Solution Implementation / Design / Methodology
4.1 Strategies for new Operation
4.2 Process of the new operation
4.3 competitive trade-offs among these strategies
5 Conclusions
6 Reference / Exhibit