What is TQM first?

Total Quality Management (TQM) is a management strategy and methodology that helps
businesses achieve and sustain high levels of excellence and boost customer satisfaction.
TQM seeks to reduce waste and boost productivity. This is accomplished by ensuring that
every employee participates in the continuous delivery of high-quality services that meet
or exceed expectations.
Three notable examples of companies that successfully implemented TQM are Ford Motor
Company, Motorola, and Toyota.
Motor Company Ford
Ford started implementing TQM in the 1980s. By the 1990s, Ford Motor Company
envisioned improved goods, a more secure environment, efficient management, and
profitability. Ford's chief engineer, Art Hyde, took the Six Sigma approach a step further by
employing the DMAIC (Define, Measure, Analyze, Improve, and Control) procedure to
identify and address issues that might not have been discovered until after launch.
Motorola
Motorola concentrated on reaching 10X greater quality in the late 1970s in an effort to
catch up with its Japanese rivals. A common metric for communicating and contrasting
improvement projects was lacking at Motorola. In 1985, Motorola adopted the Six Sigma
methodology, which is used to describe an anticipated design margin and product quality
level.
Toyota
Toyota uses the Japanese business philosophy known as Kaizen, which translates as
"change for the better" or "continuous improvement," to incorporate all employees and
enhance operations. Kaizen views productivity development as a slow, systematic process.
Toyota implemented the Kaizen concept in the workplace to increase employee
involvement and daily operations for more effective and efficient output. Additionally, it
helped to make work safer, more enjoyable, and less taxing.