LYCEUM-NORTHWESTERN UNIVERSITY

Dagupan City, Pangasinan

COLLEGE TOURISM MANAGEMENT

Study Guide 8
Creating an Impressive Resume
Overview

Many businesses value and protect their financial and physical assets and
sometimes set aside and overlook the value of human assets. In today’s ever- changing
conditions businesses need to cope up with the demand for economics changes.

Human capacity is boundless, and one way to help develop human capability is
to encourage professional development education. In this way, employees can
maximize their fullest potential to uplift professional standards, quality, and
competitiveness.

Professional development is continuous learning achieved through training,

industry certifications, on line training programs, mentoring, college and post college
studies, and consultation need to augment his life and career.

Creating an Impressive Resume

The first thing a hiring manager will look at when you apply for a job is your
resume. It is true that the “first impression” matters. A resume is considered the most
critical part of the modern job application process. It is important to put time and
effort into developing and maintaining your updated and accurate resume. A well-
organized, tailored resume increases your chances to put you in the shortlisted
candidates and increase your chances of getting into an interview.

What is Resume?

A resume is a written document that summarizes your education, qualifications,

work experiences, and credentials for a prospective employer.

RESUME CURRICULUM VITAE COVER LETTER

Length Short (1-2 pages) Can extend beyond 3 pages Short (1 page only)
 Educational  Academic history  Heading
History  Professional experiences  Greeting
 Applicable skills  Qualifications and skills  How you found the
Content  Summary of  Awards and honors job
qualifications  Publications and  How will you
 Professional representations contribute to the
membership  Grants and scholarships organization?
  Professional associations  Your goals for future
 Licenses and certifications contact
 Gain  Detail background and  Create a
employment qualifications comprehensive view
Purpose
interview of yourself as an
applicant
 Bullet points that  Arranged by section  Full paragraph
convey specific  Your CV should vary in style
details like date and content based on the
Format
of employment position and the
and job duties. organization you are
applying to.

TYPES OF RESUME FORMATS

1. Chronological Resume - prioritizes your relevant professional experiences and

achievements. This fits for candidates with rich and consistent professional
experiences.

You use this format if:

o You have several years of experiences in the same career path.
o You do not gap in between jobs.
o You have worked for several employees or clients on the same industry.

Things to include in chronological format

Name and contact information

Summary or objective

Core qualifications

Professional history

Educational History

Skills and abilities

 CHRONOLOGICAL RESUME TEMPLATE

1. Resume Heading

FIRST AND LAST NAME

Email: youremail@gmail.com | Phone: 908 555 555 | Address: 118 Washington Ave.,
New York, NY 10280| Linkedin: linkedin.com/in/yourprofile

2. Resume Introduction

Passionate [industry] professional with [# of years] years of experience. Seeking to

use my expertise in [relevant skills] to fill the [position name] position at [Company’s
Name]. A dedicated worker aiming to help contribute to [Company’s Name]’s goals
and take on more responsibility as quickly as possible.

3. Work or Relevant Experience

Most Recent Job Title

Employer Name / Location / Start Date – End Date

 Include a bulleted list of your accomplishments and responsibilities

 Unless this is your only job, avoid using more than five bullet points
 Add numbers (such as percentages or dollar amounts) to these bullet points to
illustrate your specific achievements

Earlier Job Title

Employer Name / Location / Start Date – End Date

 List relevant accomplishments from an earlier job

 Assuming you no longer hold this job, use past tense verbs to describe your
achievements

4. Education

Degree Name / Major

University, Location | Start Date – End Date
5. Skills and Certifications

 List your relevant skills and certifications

 Include a range of hard skills and soft skills
 Specify the actual names of software or tools you can use

6. Additional Resume Section

 Here’s where you can add any other relevant information

 For example, this section could be for any of the following: publications,
languages, volunteer experience, or even hobbies

CHRONOLOGICAL RESUME EXAMPLE 1

 CHRONOLOGICAL RESUME EXAMPLE 2

Jane San Andress

999 One0way St.
Mandaluyong, Metro Mla.
Contact Number: 9870654321
jane.sanandres@gmail.com

Career Objective

Senior Fron Office manager seeks a management position with top hotels in
Metro Manila that would allow her to utilize her leadership and management
skills while coordinating workflow.

Core Qualifications
 Possess outstanding personal relationship that ensures customer
satisfaction.
 Excellent verbal and written communications skills.
 Proficient in Central Reservation System and Microsoft Office.

Professional Experience
 Reservation Manager
January 2016- Present
Responsible for taking incoming requests for rooms and noting special
requests for service.
I have achieved 98% customer satisfaction for the last 3 consecutive years.

 Night Auditor
September 2013 – January 2016
Performs desk clerk jobs
Balances the daily financial transactions
Ability to resolve financial discrepancies.

 Education

Bachelor of Science in Travel management

University of Sto. Tomas
España, Manila
2. Functional Resume – highlights your skills and experiences, rather than your
work history. This is for candidates, who are changing careers and have
employment gaps, and whose work history is not directly related to the job.

Things to include in Functional Resume

Name and contact information

Summary or objectives
Organize the work experience by theme (grouping your skills together)
Relevant projects
Educations
Skills & abilities

Structure of a Functional Resume

Should I Use a Functional Resume?

Yes, you should use a functional resume in the following three situations:
 You have long periods of unemployment.
 You’re switching to a new industry. In particular, you’re leaving the industry
where you’ve built up most of your work experience.
 You want to highlight specific professional skills rather than your experience.

Functional Resume Template and Examples

Here’s a functional resume template that you can copy and paste and fill in with your
own information:

1. Resume Heading

FIRST AND LAST NAME

Email: youremail@gmail.com | Phone: 895 555 555 | Address: 4397 Aaron Smith
Drive Harrisburg, PA 17101 | Linkedin: linkedin.com/in/yourprofile

2. Resume Summary

Skilled [industry] professional with [# of years] years of experience. Seeking to

leverage my expertise in [relevant skills] to fill your [position name] position. An
intuitive worker aiming to help achieve [Company’s Name]’s goals and take on more
responsibility as quickly as possible.

3. Relevant Skills

First Skill
 Include a bulleted list of accomplishments related to this skill
 Make sure you quantify (add numbers to) these bullet points

Second Skill
 List any accomplishments or responsibilities that demonstrate this skill
 Assuming you no longer perform a task, make sure you use past tense verbs to
describe the experience
 Be as specific as possible. Mention the actual names of software or tools
 you’ve used
4. Work History

Most Recent Job Title

Employer Name / Location / Start Year – End Year
Earlier Job Title
Employer Name / Location / Start Year – End Year

5. Education

Degree Name / Major

University, Location | Start Date – End Date

6. Additional Resume Section

 Here’s where you can add any other relevant information
 For example, this section could be for any of the following: publications,
languages, volunteer experience, or relevant hobbies

Here are a couple different functional resume examples that you can download
and use as a reference for how your functional resume should look:
How to Write A Functional Resume

Learn how to write a functional resume by looking at our example and reading
about its six sections:

1. List your contact information

 Include the following information at the top of your resume:

 First and last names
 Current job title
 Phone number
 Email address

Your name should be the largest text on the page, and typed out in a professional
resume font.

If you have a LinkedIn profile or personal website related to the job you’re
applying for, add it in this section.

Note that you don’t need to include your address on your resume, because recruiters
can contact you over the phone or by email.

2. Write a detailed resume introduction

If you’ve been out of a job for chunks of time, a convincing resume summary is the
best way to start your resume.

A resume summary provides hiring managers an insight into your professional

background. It allows you to list 2-3 examples of your most relevant achievements and
responsibilities at the top of your resume, either in a bulleted list or paragraph format.

Here’s an example of a strong resume summary in paragraph format:

Functional Resume Summary

Conscientious administrative assistant with 4+ years of experience providing

executive-level support. Introduced inventory supply software and saved 5% in costs.
Highly proficient with QuickBooks.

Additionally, check the job description to help you determine resume keywords that
you can sprinkle into your resume summary.

3. Group your skills by type

If you use a functional resume format, the skills on your resume are more emphasized
than your work history.
What this means is that typically the skills section of a functional resume is about the
same size as the work experience section of a chronological resume.

When writing the resume skills section on your functional resume, choose at least
three skills that are applicable to the job you’re applying for. For each skill, add 3–4
bullet points that prove that skill.

Additionally, adding numbers to those bullet points gives employers confidence that
you can fulfill the job requirements. Include at least one bullet point with numbers for
each skill to catch the hiring manager’s attention.

Here’s an example of what a functional resume skills section looks like:

4. Skills on a Functional Resume

Customer Service

 Receive a +95% on customer service feedback surveys on a consistent basis by

providing a friendly in-store environment
 Enhance the customer experience by providing quality assistance and in- depth
product knowledge
 Educate customers on up-and-coming brands and the latest fashion trends

Sales
 Exceeded sales goals an average of 10% for 5 straight months
 Upsell customers through the recommendation of products that meet their
specific needs
 Process 30+ customer transactions a day and factored sales, discounts, and
promotions into the final price

Merchandising
 Restock and organize new shipments of inventory in a timely manner, cutting
average of 2 days off the merchandising process
 Develop and create unique displays that attract customers to a desired product
 Team worker who is able to adapt in highly dynamic and changing situations in
the office

Write your employment history

The work history section of a functional resume is short. You only need to list the
names of the companies you worked for, as well as each job title.

You don’t have to list your previous jobs in a specific order either, because adding
employment dates for those jobs is optional.

Here’s an example of an effective work history section on a functional resume:

Work History on a Functional Resume
Ulta, Manhattan, NY
(2016–2017)
Sales Clerk

GAP, Albany, NY
(2014–2015)
Sales Representative

The North Face, Albany, NY

(2012)
Retail Clerk

5. List your relevant educational background

Unless the education section of your resume directly relates to the job you’re applying
for, only include the name of your university or organization, the city and state, the
degree you received, and your GPA (if it’s above 3.5).

Here’s an example of how to list your education background on a functional resume:

Education History on a Functional Resume

B.A. / Primary Education
San Jose State University, May 2012

National Board of Professional Teaching Standards

Multiple Subject Teaching Credential, March 2013

6. Highlight your professional accomplishments

If you have an award or honor related to your target position, add it to your functional
resume.

Earning an award shows you’ve stood out among your peers, proving you’ll be a
valuable addition to a workplace.
Anatomy of a Combination Resume
Professional Summary
This is your chance to sum up your most important qualifications and previous
accomplishments, showing employers why you’re the best fit for the job.

Summary of Qualifications
If you can point to abilities and achievements that tie in with the job you want, use
this section to give a concise rundown (usually three bullet points) of how you’ve used
your top skills to achieve positive results.

Skills
List your skills under major categories that fit what the job is looking for. For example,
if you’re looking at a medical assistant job, you could create a “Medical Skills” category
(including skills such as first aid and CPR, as well as specialized knowledge of
procedures and medical equipment), and “Soft Skills” (including intangible abilities
that are key to the job, such as good communication skills and a patient-focused
attitude).

Work History
List your previous jobs in reverse-chronological order (current or most recent job first),
including the name of the company, the dates you’ve worked there, and titles of the
jobs you’ve held. Aim for three to five bullet points for each job that showcase your
most impressive achievements and responsibilities.

Education
Feature your highest academic credential (e.g., college degree or high school diploma),
including the institution’s name and location. Add any related certifications or
advanced training related to the job you want (e.g., CompTIA Network+ certification for
a network engineer job).

When to Use a Combination Resume

You have some experience and are ready to move up.

Suppose you’re a junior- to mid-level job seeker with notable skills or
accomplishments. In that case, the combination format can detail how you’ve already
acquired important abilities and used them effectively in your career thus far.
You’re switching over from a different career field.
If you don’t have a lot of experience in your new job field, the combination format can
feature transferable skills and work experiences from other jobs that show you can
handle the demands of your new career.

You’re re-entering the job market.

If you’re returning to employment after time off or have employment gaps in your
career, a combination resume will emphasize skills and training you already have, as
well as previous job experiences that match up with the new job you’re looking for.
 Combination Resume Examples

Executive Assistant
Personal Trainer
How to Write a Combination Resume

Target your summary to fit the job.

Make sure the skills and expertise you feature in your summary fit what the job is
looking for. Read through the job description, picking out keywords that spell out
what the job needs, and then match those keywords with your abilities. For example,
if you’re applying for a retail business analyst job that lists “managing an operating
budget” as a major task, you could write: “Accomplished analyst with experience
managing budget for five retail chain stores.”

Feature the right skills.

The primary advantage of a combination resume is that it features skills and
qualifications that are most relevant to the job you want. This means that even if
you’ve worked at a job that doesn’t seem like a natural fit with the new position, you
can highlight elements of the job that do. For example, if you’re applying for an office
manager job but don’t have previous office experience, emphasize any related skills
you’ve gained in previous jobs, such as invoicing or schedule organization. Every
qualification you present should answer the most critical question: why you’re the
right person for the job.

Show how you put your skills into practice.

Your work history section isn’t just a place to feature accomplishments
— it’s also your opportunity to show how you’ve used your best skills successfully. If
you mention knowledge of SalesForce as a skill, give an example of how you’ve used
SalesForce to improve a company’s bottom line. Employers don’t just want to know
your abilities; they want to see proof of how you’ve put your knowledge into action.
Don’t skimp on credentials and training.
Featuring additional coursework or certifications in important areas of expertise can
go a long way to showing your dedication and focus on being the best in your field. For
example, training as a certified supply chain professional (CSCP) will help your case in
applying for a logistics job. Include these achievements in your education section, or
create a separate “Training and Certifications” section under your education section.

How to Write a Resume?

1. Decide what format is needed for your job application.
2. Always include your contact information, educational background, and
work experiences.
3. Including applicable skills based on the job description of the position, you
are applying.
4. Include your relevant accomplishments.
5. Update your objectives and character references.
6. Proofread and double-check the missing words, and misspelled words.
7. Save your file as DOC file and have PDF copy too.

What to Include in your Resume?

1. Name, contact information (home address, e-mail, and contact number)
2. Educational background
3. Qualification summary
4. Work experiences
5. Skills
6. Additional qualifications
7. Reference
Components of Resume:

1. Contact Information (Name, address, contact number, e-mail address)

 The name should be written in a large bold, font, not approximately 24 pt.
 Use your permanent and reliable address.
 Use an appropriate personal e-mail address.

Appropriate e-mail Inappropriate e-mail

chigarcia08@gmail.com ihateyou@gmail.com
aimeegarcia@yahoo.com youaremokey@yahoo.com

2. Summary of Qualifications

A summary of qualifications is a list of measurable accomplishments to prove that you

qualify for the job. This draws attention to relevant skills, your valuable achievements,
and your capabilities.

How to write an impressive qualification summary:

 Select the four strongest part of your resume and reword them.
 Write in a bullet form and stress out the job offers.
 Make it concise and interesting as possible.
 Include the number of years of work experience.
 Make it realistic and achievable.

Sample of qualification summary for customer service

 Awarded as Employee of Year for three consecutive years.

 Received a 96% positive customer rating in 2019.
 Possess high technical skills in customer support software
such as LiveChat and Blazedesk.
 Able to meet all customer service requirements with Spanish
speakers.

3. Career Objective
A career objective is a heading statement found in your resume; it describes your
professional goals in the job you are applying for. A resume objective comprises of only
2-3 sentences and is placed at the top of your resume.

Sample career objective for Customer Service Representative

Process excellent problem-solving skills, and demonstrate empathy to ease

frustrations, and maintain the brand’s reputation. Seeking to leverage in
digital communication to increase customer support, and build loyalty for
ABC company.

4. Relevant Work Experiences

Work experience section is one of the highlights of your resume. Employers review
your professional experiences on what kind of work you are doing and how well you
handled them.

When writing your work experiences, you may include the following information:

 Name of the previous companies who have work with (this should be written in
reverse chronological order and only list that is relevant to the job you are
applying for)
 Your job title (recruiters look on this, this indicates the caliber you possess in
the company)
 Start and end dates (month and year)
 Your relevant job descriptions for the position (as a general rule place at lest 3
to 5 bullet points of your main duties and achievements)

Hard vs. Soft Skills

Recruiters look for skilled individuals, those you will fit to do the job in that
position. Indicating your range of capabilities will catch the eye of the recruiter.

Hard Skills – are technical knowledge and competencies you gained through training,
education, career, and life experiences.

Examples:
 Budgeting Computer skills
 Cost control and reduction
 Kitchen skills (knife, baking techniques, food pricing) Mobile development
 Bilingual and multilingual Product selection

Soft Skills – you are traits, and personal habits that shape how you work, and ability
to work with other people and various situations.

Examples:
 Integrity
  Creativity
 Critical thinking
 Organization
 Problem solving
 Leadership Interpersonal
 Team player

5. Certifications/ Licenses
This area would help augment your qualifications for the job. Some sectors in the
employment industry require certification and licenses.

6. Educational Attainment
There is some basic information hiring managers are looking for in the education
section. These are the following:

Examples:
Name of school graduated
Address or location
Degree obtained
Year of graduation
Relevant honors and cognitions.

7. References
References are not necessary unless otherwise stated in the job description. This
enables the recruiters to contact people on your reference list to find out more about
professional history, job performance, and other details about the kind of employee
you are.

Here are some recommendations to include as your reference:

 Direct supervisor
 Current or former co-worker
 Academic advisor
 Profession