Employsure.

Welcome
Guidebook.

employsure.com.au
Call 1300 651 415 | workplace confidence 1
Welcome.
Congratulations on joining Employsure.
This is the beginning of a terrific partnership.

You can trust us to help you manage your employment

relations and workplace health and safety so that you
can stay focused on growing your business.

Employsure is here to help anytime day or night,

365 days a year. This is our commitment to ensuring
you build a better business with complete confidence.

This welcome guidebook will get you started with

Employsure and explain the services we offer. Please
take your time to look through it and we look forward
to assisting you.

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Working with us.
How to get started.
To help you settle in with us, we have mapped out the initial
stages of our journey together into five simple steps.

Employsure Client Portal

1 When you join Employsure, you have access to the Employsure Client Portal. This contains important
documents including forms and tools that may be beneficial for your business, accessible immediately
via the Documents tab. If you require support navigating your Employsure Client Portal, please contact
Employsure on 1300 651 415 or via email client.experience@employsure.com.au.

BrightHR and BrightSafe

2 Access to the BrightHR employee management software and BrightSafe health & safety software
(subject to your agreement with Employsure). Our Client Onboarding team by now would have
contacted you to offer you a one on one training session to show you how to use this unique software,
so that your business can make the most of this exclusive tool.

The Advice line

3 Right now, you (or someone you have authorised) can call our unlimited Advice line with any employment
relations or workplace health and safety questions. Dial 1300 651 415 and select option 1 to talk to our
team of specialist Advisers. We are available day or night, 365 days a year.

Your workplace review

4 You should have received a call by now from our Client Onboarding team to get you booked in and ready
for your workplace review. During this process, Employsure’s Consultants will review your current
documentation and business practices, and help identify any workplace risks.

After your workplace review

5 After your initial meeting, your Consultant will develop tailored solutions based on their findings. This
will include documentation such as action plans, employment contracts and policies. Your documents
will then be accessible and downloadable from your Employsure Client Portal. Once loaded to the
Portal, you will have immediate and ongoing access to your workplace documents. You can also access
information relating to the minimum rates of pay under any Modern Awards that apply to your business
via the Wages tab.

Implementation
6 Once your documentation has been completed your Consultant will explain how to implement your new
documentation and processes into the business.

Please note: Your first steps with Employsure are dependent on your
contract type and service offering. Advice Only and Advice and Indemnity
clients are subject to limitations.
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What to expect.
Our service in detail.

Review your Advice.

workplace.
Our Client Onboarding team should have been in touch by
now to briefly introduce you to our service and arrange a time
for your review. This is our opportunity to get things moving
in your business.
Our Consultants are industry specialists and responsible
for managing your review. They will thoroughly review your
current work practices, activities and documentation to see
whether they comply with employment relations, workplace
and safety legislation, and best practice.
After your review, your Consultant will provide you with a
corrective action plan, identifying issues and risks within
your workplace. A suite of documentation, specific to your
business, will be provided on the Employsure Client Portal
to help remedy the problems identified. Your one on one
training with a BrightHR and/or BrightSafe Specialist,
over the phone, will ensure you are confident in using the
software correctly.
What to expect
• Highly skilled Consultants who will focus on
your review
• A thorough review of your current work
practices, activities and documents and a
report that explains the findings
Every hour.
Every day.
Our Advice service is unlimited so you can always ask for
advice without worrying about the cost. Our experienced
team of Advisers are available anytime day or night, 365 days
a year to provide the advice you need at the time you need
it. They are trained to give commercial and pragmatic help
on all employment relations and workplace health and safety
matters across all industries and professions.
You need to be an authorised caller to seek advice, so make
sure the right people in your business have access to this
service.
What to expect
• Unlimited practical advice whenever you need it
• You can speak to an Adviser anytime day or
night, 365 days a year
• Advice on disciplinary matters, performance
management, dismissals, wages, award
enquiries, risk assessments, allegations of
discrimination, and bullying and harassment
at work
• Advice on any other employment relations
and workplace health and safety matters

• A collection of documents, including a

workplace health and safety manual, employee
handbook, employment contracts and forms

• One on one BrightHR and/or BrightSafe

training session

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Representation.
Resolution of
claims.
Let our Advisers know immediately if you receive a
claim from a current or former employee.
Your claim will be assessed and we’ll keep you updated
throughout the process. If the claim is covered, our
legal partners, Employsure Law will provide professional
representation at no additional fee.
Employsure Law will attend hearings, prepare documents
for court and conduct any negotiations, while keeping you
informed about the strengths and weaknesses of your
position, helping you to make good commercial
management decisions.
Cover.
Protection from
claims.
When you are covered for a claim, you are protected against
various costs associated with that claim.
Your employment relations protection can cover the legal
cost of defending the claim, compensation awarded and
any settlement sums if the claim is for:
• wrongful, or unfair dismissal
• breach of employment contract
• discrimination or harassment
• whistleblowing
Your workplace health and safety protection can cover claims
for breach of workplace health and safety legislation. It can
cover the legal costs of defending a workplace health and
safety claim and any penalty awarded against you.
Remember: Your protection against claims relies on certain
conditions being met, including you taking our advice and
implementing it into your workplace at the earliest opportunity.
For a full list of conditions, see your cover wording.
Please note: The details of service with Employsure are dependent on
your contract type and service offering. Advice Only and Advice and
Indemnity clients are subject to limitations. If you would like to widen your
service offering please contact us for more information.
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Best money
I have ever
spent.
TROY MCKENDRICK | Armadillo

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Employsure Face2Face.
Expert, in-person support, at your workplace.
Sometimes your business may need a little extra and having a expert in your workplace is what you need. Employsure
Face2Face is an add-on to our service and gives businesses that additional edge with in-house training, on-site employment
relations assistance, workplace health and safety support and on-site safety reviews.

Training. Meeting support. Investigations and reports. Workplace reviews.

• Bullying and harassment
• Behaviour management
• Workplace health and safety
• Manual handling
• Onboarding
• Workplace culture
• Absenteeism
• Disciplinary and termination
• Performance management
• Redundancy
• Staff policy briefings
• Assessing office ergonomics
• Bullying and harassment • Workplace health and safety
• Complex disciplinary matters • Employment relations
• Workplace health and safety
• Incident investigations
• Grievances

MULTIPLE SITE VISITS

We can visit several workplace sites if you have them.
Please note: Access to Employsure Face2Face depends on the type of service contract you have with us.

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Talk to us.
Stay connected with us.
Once you are settled in, the journey does not stop there.
We are always here to assist you whether you require advice or new documentation.

Advice when you need it

1300 651 415 (select option one)
Any time, any day, call us with your employment relations and workplace health and safety questions. Our advice line is committed
to helping your business thrive.

General enquiries
1300 651 415 (select option three)
Do you have a question about our service? Need help with BrightHR or BrightSafe? Want to provide feedback or have a question
and not sure where to direct it? Call us and we can help.

Client updates
We will always stay in touch to be sure your business is moving along smoothly, by sending you a monthly update on any legislative
changes and topical information relevant to your business.

Social media

Employsure Pty Ltd ABN 40 145 676 026 is an Authorised Representative 001274577 of
Regis Mutual Management Pty Ltd ABN: 71 130 820 727 is the holder of AFS License No. 338156

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