NAMA : Muhammad Rizky

KELAS : 2 LB
NPM : 062130310869
TOPIC 16
ELECTRICAL ENERGY

Objectives:
 The students are able to read the passage regarding Electrical Energy.
 The students are able to answer the questions regarding Electrical Energy
based on the passage given.
 The students are able to write a letter complaining about an error on a
statement.
 The students are able to write a letter complaining about an error on an invoice

1. Electrical Energy
Electrical energy is energy derived from electric potential energy or kinetic
energy. When used loosely, electrical energy refers to energy that has been
converted from electric potential energy. This energy is supplied by the combination
of electric current and electric potential that is delivered by an electrical circuit (e.g.,
provided by an electric power utility). At the point that this electric potential energy
has been converted to another type of energy, it ceases to be electric potential energy.
Thus, all electrical energy is potential energy before it is delivered to the end-use.
Once converted from potential energy, electrical energy can always be called another
type of energy (heat, light, motion, etc.).
Electrical energy is usually sold by the kilowatt hour (1 kWh = 3.6 MJ) which
is the product of the power in kilowatts multiplied by running time in hours. Electric
utilities measure energy using an electricity meter, which keeps a running total of the
electric energy delivered to a customer.

QUESTIONS:
1) What is electrical energy derived from?
Electrical energy is energy derived from electric potential energy or kinetic
energy.
2) When used loosely, what does electrical energy refer to?
 When used loosely, electrical energy refers to energy that has been
converted from electric potential energy.
3) What is this electrical energy supplied by?
This energy is supplied by the combination of electric current and electric
potential that is delivered by an electrical circuit (e.g., provided by an electric
power utility).
4) What is delivered by an electrical circuit?
The combination of electric current and electric potential that is delivered by
an electrical circuit
5) When does the electric potential energy cease to be electric potential energy?
At the point that this electric potential energy has been converted to another
type of energy, it ceases to be electric potential energy.

2. Complaint
LETTER A: Complaining about an error on a statement
The following is an example of a letter complaining about an error on a statement.

GREEN TOOLS PLC 16 East Street, Bishops Stortford

Herts HM 6 2DZ Tel: Bishops Stortford (0297)613726

M Finelli Ltd Your ref: MN/LD

16 Garibaldi Street Our ref: CT/MD
Turin
Italy 4 August 2010

Dear sirs

STATEMENT – JULY 2010

We have received your statement for July but must point out two discrepancies in
your entries.

1. On July you debit us ₤820 against invoice No. YD/632896. However, we

have no record of this invoice in our files nor any relevant documents that
might explain this entry.

2. On 17 July you debit us ₤280 against invoice no YD/632971. According to

the invoice which arrived with the order the current figure is ₤208.

We should be obliged if you could investigate these matters as soon as possible and
let us have your comments.
 Yours faithfully
Clive Thomas
CLIVE THOMAS
Accounts Director

QUESTIONS:
1. What are the two discrepancies mentioned in paragraph 1?
1) No record of the invoice in their files nor any relevant documents that
might explain this entry.
2) Inconsistency between written invoices and those discussed by related
parties.
2. What must M Pinelli Ltd investigate?
M Pinelli Ltd must investigate the wrong invoice stated
3. What does ‘comment’ mean?
The comment is intended to wait for clarity from the parties concerned.

LETTER B: Complaining about an error on an invoice

The following is the example of a letter complaining about an error on an invoice.

GREEN TOOLS PLC 16 east Street, Bishops Stortford,

Herts HM 6 2 DZ Tel: Bishops Stortford (0297) 613726

M Pinelli Ltd Your ref: MN/LD

16 Garibaldi Street Our ref : CT/ND
Turin
Italy 10 September 2010

Dear Sirs

INVOICE No. YD/633009

With reference to your invoice no. YD/633009 of 2 September, we must point out
that you seem to have made an error in the total. You have entered ₤742.20 but we
calculate that the correct figure is ₤722.20.

We enclose our cheque for ₤722.20 and would be obliged if you could either let us
 have your credit note for ₤20 or amend the invoice appropriately.

Yours faithfully

Clive Thomas

CLIVE THOMAS
Accounts Director

QUESTIONS:
1. What error has been made on the invoice?
Error in valid invoice
2. What does Green Tools plc want M Pinelli Ltd to do?
They could either let us have their credit note for 20 or amend the invoice
appropriately.

ASSIGNMENT:
1. Answer all the questions.
2. Write your own example of a letter complaining about an error on a statement.
Use the model above as an example.
3. Write your own example of a letter complaining about an error on an invoice.
Use the model above as an example.

NYM Company co.ltd Tel: (061) 30310899

Sudirman street
Palembang, South Sumatera

Yury corporation Your ref : NR/YR

Cempaka street Our ref : MA/NY
Jakarta, Indonesia

Dear Sir

INVOICE No. YC/201122

With reference to your invoice no. TB/110622 of 20 November, we must point out
that you seem to have made an error in the total. You have entered Rp7.500.000 but
we calculate that the correct figure is Rp.7.225.000
We enclose our cheque for Rp. 7.225.000and would be obliged if you could either let
us have your credit note for Rp.150.000 or amend the invoice appropriately.

Yours faithfully,

Muhammad Rizky

Muhammad Rizky
Accounts Director