To create a PNR 5 mandatory fields are required:

The 5 Mandatory fields of the Booking File are as follows & can be entered in any order:
P - Phone Field
R - Received from field
I - Itinerary
N - Name Field
T - Ticketing / Time limit Field

Steps to Create a PNR:

1. Smartpoint Availability entry: A10MAYMAADEL++15MAY

A10MAYMAADEL /9w (or)*9W++15MAY / 9W (or) *9W
2. FLIGHT SHOPPING SEARCH : SMARTPOINT MENU  SEARCH  FLIGHT SHOPPING SEARCH (or)
FSMAA15MARKUL25MARMAA
3. To sell the seat : Click on the Class /RBD (or) N1Y2 (need 1 seat Y class line no.2)
4. To sell a marriage logic segments seats: N1R3*(need 1 seat R class line no.3) (or) N1R3R4 (need 1 seat R
class line no.3 and line no.4)
5. Passenger name: N.SURNAME/GIVEN NAME MR
6. Agency Phone details: P.MAAT*ABC TRAVELS 36373839 REF SONIA
7. Passenger Contact: P.MAAM*9876543212
8. Agency Email id: P.MAAE*TOM- - JERRY//GMAIL.COM (Restricted keys _ and @)
9. Ticketing Data: T.T* (or ) T.TAU/date
10. Save the Entries : R.P+ER (NOW YOU WILL RECEIVE GALILEO & AIRLINE PNR )
11. Save the Fare: Fare Quote  FQ R.P+ER ER
12. To check the fare quote: *FF / *FF1

Cancel Segments

X1 - Cancel segment 1
X3-5 - Cancel segments 3, 4 & 5
XI - Cancel entire Itinerary  R.P+ER

I - Ignore transaction
IR - Ignore transaction & retrieve Booking
ER - End Transact & redisplay the same booking file

Retrieve PNR:
*GALILEO PNR - Retrieve Booking file with the Galileo record locator
*-SHAH - Retrieve booking file by surname  *10  to display particular line no.
*-S* - Retrieve all Booking files in which the surname begins with “S”

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WHEN TO USE "ER”:

 Single Item field

 Simultaneous changes  ER  IR (re do the previous entry which is not saved)
 Fare quote(fare pricing)  FQ  R.P+ER  to ensure Fare guarantee ticket now  ER

Service information: *SVC  to check the total journey time in a booking file

PNR CREATION:

1.Name field: (to display *N)

ADULT: N.SURNAME/GIVEN NAME MR

Child: N.SURNAME/GIVEN NAME MSTR*P-C05
Infant: N.I/SURNAME/GIVEN NAME Miss*15jun14
Same surname for three passengers: N.3SURNAME/nameMR/name MRS/Name mstr*P-C05
DELETE/CHANGE:
N.P1@ - Delete name of passenger 1
N.P2@SHAH/VASANTMR - Change name of passenger 2

2. Phone field: (to display *p)

P.MAAT*ABC TRAVELS 36373839 REF TEST/MAAM 9876541234

P.MAAH*044 45464748 (residence CTC)
P.MAAB*987654123 (business ctc)
P.MAAE*kapoor--red//gmail.com ( _ & @ cannot be use in Galileo Focal point)
DELETE/CHANGE:
P.3@- Delete phone item 3
P.2@BOMH*23021234 - Change phone item 2

3. Ticketing data: T.TAU/28NOV (or) T.T* (to display *T)

DELETE/CHANGE:
T.@ - Delete time limit / ticket information
T.@TAU/5JAN - Change date when booking will be placed on Queue 10 for ticketing

4. Received from field: R.p+ER (to display the entire booking *R)

5. Mileage membership: (to display *MM)

To check the Membership Table: M*AIRLINE CODE (eg: M*9W)

M.P1/9W5698745631 - SAME AIRLINE
M.P2/LH7894664764/9W - CROSS ACCRUAL AIRLINE
DELETE/CHANGE:
M.@ - Delete all Mileage membership data for all passengers

2
M.P2@ - Delete all Mileage membership data for passenger 2

6. REVIEW BOOKING FILE: (to display *RB)

RB.30NOV*FREE TEXT
Change / Delete:
RB.1@ - Delete Review Booking File item 1
RB.2@2DEC - Change the review date for Review Booking File item 2

7.ITINERARY REMARKS: (to display *RI)

Associated: RI.S1*FLYING TIME 3HRS 45MINS
(To check the flying hours: *SVC)
Unassociated: RI. HAPPY JOURNEY
Change / Delete
RI.2@ - Delete Itinerary Remark 2
RI.2@NEW TEXT - Change the 2nd Itinerary Remark to New text

8.NOTEPAD: (to display *NP)

NP.FREE TEXT
Change / Delete
NP.1@ - Delete Notepad item 1
NP.1.3@ - Delete Notepad items 1 & 3
NP.1@NEW TEXT - Change the first Notepad item

09.SPECIAL SERVICE REQUEST: (to display *SI)

Help page: H/MEALS or GC*200/9
MEAL ADT: SI.P1/AVML, CHD: SI.P3/CHML, INF:SI.P4/BBML
BASSINET FOR INF: SI.P4/BSCT
WHEEL CHAIR: SI.P2/WCHR*PAX UNDERGONE A SURGERY
DELETE/CHANGE: SSR items cannot be changed directly
SI.P1@ - Delete SSR items for passenger 1, all segments
SI.S3@ - Delete SSR items for all passengers, segment 3 only
SI.P2/AVML@ - Delete AVML request for passenger 2, all segments

10. OSI (other service information): SI.9W*TKTL 15DEC 1400HRS

DELETE/CHANGE:
SI.2@AI*NEW TEXT - Change OSI item 2 to new text
SI.3@ - Delete OSI item 3

11. Passport: SI.P2/SSRDOCS9WHK1/P/IN/A123456/IN/12SEP70/M/10AUG22/SURNAME/GIVENNAME MR

DELETE/CHANGE: SSR items cannot be changed directly
SI.2@ - Delete Manual SSR item 2

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Fare Quote: Best Available Fares
Economy class cheapest fare: FQBB
Business Class: FQBB++-BUSNS
First Class: FQBB++-FIRST
Child - FQBB*CHD/ACC
Infant - FQBB*INF/ACC
Only child passenger in a PNR: FQ/ACC
To check the Fare Rules & Penalties, this has to be done before saving the fare
FQN1  FN1  FN1/16 & check for the other segments FN2/16  R.P+ER
To display the filed fare: *FF
To display the filed fare summary: *FF1

FARE DISPLAY BASED ON CLASS / RBD: click on the fare amount to view Rule no. 16 Penalties
FD10JUNMAASIN/SQ@Y - ECONOMY CLASS
FD10JUNMAASIN/SQ@W - PREMIUM ECOM CLASS
FD10JUNMAASIN/SQ@C - BUSINESS CLASS
FD10JUNMAASIN/SQ@P - PREMIUM FIRST CLASS
FD10JUNMAASIN/SQ@F - FIRST CLASS
FD15JUNSINMAA-RT/SQ*CNN-C : RETURN FARE FOR CHD IN BUSNS CLASS
To check the routing: FR*1/9W (line.no & Airline Code)

Queues:
QPB*: to view the list of queues
0-99: total no of queues
0-25: Galileo queues
26-99: free queues which you can assign it
Steps to check the queues:
1. QCA - queue count options
2. To view the particular queue Pnr's: Q/16
3. To view the next PNR in the same queue: I
4. To remove the particular PNR from the queue: QR
5. To sign off from the particular queue: QXI
6. To send the booking file to particular AGENT queue. no:
QEB/PCC/Q.NO
Eg: QEB/AB2C/98

7. Sign Off From the Queue: QXI or QX.