Service Blueprint of Ufone Service Centre

Customer Buying new Sim

Service Security Biometric Service Centre

Physical Evidence Centre Walkthrough Greeter Booth Chairs/Sofa
Marketing
Counter Staff POS Verification
Payment
Card Swiper Checkout
Greeter
Parking
Material Counter Booth
Parking Gate Machine (BVS)

Arrive at Waits in Looks at all Gives Pays with Arrive at

Pass Through Gives Approach Placed Fingers Receives new
Service Waiting Area Different Information to Pays with Cash Debit/Credit Service Centre
Secuity Gate Information Counter on BVS Machine Sim
Centre & watch TV Options Counter Staff Card Parking
Customer Actions
Parks Car at Pay token
Discuss the Receives all
Service Handover ID amount.
Need of New other
Centre Card Copy Enters in Car
Sim Information
Parking & Leave

Line of Interaction

Open Entry Enter Customer Ask Customer Collect

Handover Security Goes over Plans Greets
Gate & Greets Information in Experience Parking Token
Parking Token Scanning with Customer Customer
Customer the Computer Ask Customer to
Collect Cash & Collect Handover new
put system
Gives Back Debit/Credit Sim to
required fingers
Change Card to Swipe Customer Collect
Onstage Employee Taskes Down Taskes Down on BVS Machine
Parking Token
Information Information
Actions Price

Handover Goes over all

Token the Activates New
Number requirements Sim

Line of Visibility

Re - ordering
Alert Staff
Backstage Employee Actions Marketing
Members
Material

Line of Internal Interaction

Develop CARES BVS Machine

Camera Token Announcement Application Application
Marketing Makes Total Process Card
System Machine Speaker Stores Stores
Material
Information Information

Support Processes
System
Generated
Token