BEST PRACTICES BY DIMENSIONS

MONITORING & CONTROL

CUSTOMER EMPOWERMENT & SATISFACTION
• Enedis • FPL • Duke Energy
• Enedis • ENWL • SP Group • TaiPower • Radius • Chubu
• ConEd • Northern Powergrid • Kansai • UKPN • SCE • CenterPoint Energy
• TaiPower • Jemena • KEPCO • CitiPower • ComEd • Fluvius
• UKPN • LADWP • Fluvius • WPD • Tata power-DDL • EVN HCMC
• WPD • SSEN • TNB • DEWA • APS • ESB
• DEWA • Tata power-DDL • Light • PG&E • BC Hydro • State Grid Sichuan
• SP Energy Networks • Westnetz • SDGE • i-DE • Helen
• e-distribuzione • Ausnet • SP Energy Networks • PEPCO • Meralco
• e-distribuzione • Shenzhen Power • Light
SECURITY • ENWL • CLP • Edenor
• Enedis • Tata power-DDL
• ConEd • Westnetz DATA ANALYTICS
• TaiPower • APS • Enedis • ComEd
• UKPN • Hydro Ottawa • CitiPower • Jemena
• CitiPower • BC Hydro • PG&E • State Grid Beijing
• WPD • PEPCO • SDGE • BC Hydro
• DEWA • BGE • e-distribuzione • Duke Energy
• PG&E • Western Power • FPL • Vattenfall
• SDGE • Toronto Hydro • SCE • Vector
• SP Energy Networks • CenterPoint Energy • Stedin
• e-distribuzione • PSE
• FPL • Dominion Energy
• Radius • Eversource SUPPLY RELIABILITY
• SCE • TNB • CitiPower • KEPCO
• ComEd • NIEN • DEWA • HK Electric
• Northern Powergrid • Stromnetz Berlin • TEPCO • Stromnetz Berlin
• Jemena • EVN Hanoi • CLP • Helen
• LADWP • Tata power Ltd • SP Group • CEM
• SSEN • Kansai

GREEN ENERGY
• Enedis • SCE • Chubu DER INTEGRATION
• ConEd • LADWP • EDP • Enedis • SP Energy Networks
• TaiPower • Tata power-DDL • Eversource • ConEd • TEPCO
• UKPN • APS • ESB • TaiPower • Ausnet
• WPD • Hydro Ottawa • Vector • UKPN • Western Power
• PG&E • i-DE • Eskom • WPD • Eversource
• SDGE • CLP • ACEA • PG&E • ESB
• SP Energy Networks • Western Power • SDGE • NIEN
• e-distribuzione • Toronto Hydro • SCE
• ENWL

SMART GRID PROGRESS (2020-2021)

Asia
Global Pacific

North
America Europe

Average score 2020 Average score 2021

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 KEY FINDINGS BENCHMARKING RESULTS 2021
Utility Country/ Score +/- Best Practices Utility Country/ Score +/- Best Practices
Market Market
Enedis FRA 96.4 17.9% Chubu JPN 71.4 3.6%
UTILITIES EUROPE ASIA PACIFIC ConEd USA 94.6 5.4% State Grid Chongqing CHN 71.4 7.1%
are focusing on is leading in RE is catching up on TaiPower TWN 94.6 12.5% CenterPoint Energy USA 69.6 -5.4%
Green Energy penetration EV initiatives UKPN GBR 94.6 0.0% Fluvius BEL 69.6 1.8%
CitiPower AUS 92.9 5.4% Liander NLD 69.6 3.6%
WPD GBR 92.9 1.8% PSE USA 69.6 1.8%
DEWA ARE 89.3 10.7% Dominion Energy USA 67.9 5.4%
PG&E USA 87.5 -5.4% EDP PRT 67.9 -1.8%
SDGE USA 87.5 0.0% Eversource USA 67.9 -1.8%
AVERAGE SCORE BY REGION (2021 & 2020) SP Energy Networks GBR 87.5 3.6% EVN HCMC VNM 67.9 16.1%
SMART GRID INDEX e-distribuzione ITA 85.7 1.8% MEA THA 67.9 14.3%
North 76.29% TNB MYS 67.9 5.4%
The Smart Grid Index (SGI) measures the ENWL GBR 85.7 7.1%
America 78.47%
smartness of electricity grids globally, in FPL USA 85.7 7.1% Vattenfall SWE 67.9 1.8%

Europe 70.19% seven key dimensions. The benchmarking Radius DNK 85.7 23.2% ESB IRL 66.1 8.9%
74.77% also identifies best practices to build smarter SCE USA 85.7 0.0% State Grid Sichuan CHN 66.1 3.6%
grids that deliver better value to customers. Stedin NLD 85.7 5.4% EVN CPC VNM 64.3 8.9%
63.63%
Asia Pacific NIEN GBR 64.3 8.9%
69.22% ComEd USA 83.9 3.6%
Average score of 2020 Northern Powergrid GBR 83.9 1.8% HK Electric HKG 62.5 1.8%
Average score of 2021 Kahramaa QAT 62.5 10.7%
TEPCO JPN 82.1 7.1%

7 DIMENSIONS OF A
SMART GRID
Jemena
LADWP
AUS
USA
80.4
80.4
8.9%
1.8%
State Grid Hubei
State Grid Nanjing
CHN
CHN
62.5
62.5
1.8%
0.0%

1
SSEN GBR 80.4 3.6% State Grid Tianjin CHN 62.5 0.0%
UTILITIES’ SOLAR AND WIND CONTRIBUTING MONITORING & CONTROL State Grid Beijing CHN 80.4 7.1% Stromnetz Berlin DEU 62.5 10.7%
MORE THAN 10% OF SYSTEM DEMAND • SCADA • DMS/ADMS
Tata power-DDL IND 80.4 5.4% EVN Hanoi VNM 60.7 5.4%
29.1 % Westnetz DEU 80.4 0.0% Helen FIN 60.7 0.0%

22
2018 DATA ANALYTICS
47.8% APS USA 78.6 1.8% Vector NZL 60.7 3.6%
• Smart Meter Coverage
Ausnet AUS 78.6 5.4% Meralco PHL 58.9 0.0%
43.0% • Data Analytics Application
2019 60.9% Hydro Ottawa CAN 78.6 3.6% PEA THA 58.9 5.4%
State Grid Changsha CHN 58.9 10.7%

33
BC Hydro CAN 76.8 7.1%
55.8%
2020 SUPPLY RELIABILITY i-DE ESP 76.8 1.8% Eskom ZAF 55.4 5.4%
78.3%
• SAIDI • SAIFI PEPCO USA 76.8 1.8% Wiener Netze AUT 55.4 3.6%
65.1 %
2021 Shenzhen Power CHN 76.8 3.6% ACEA ITA 51.8 0.0%

44
82.6%
DER INTEGRATION BGE USA 75.0 1.8% CEM MAC 51.8 0.0%
Global Europe • Management of DER Integration CLP HKG 75.0 0.0% Tata power Ltd IND 51.8 3.6%
• Grid Scale Energy Storage Light BRA 48.2 0.0%
Guangzhou Power CHN 75.0 5.4%
SP Group SGP 75.0 0.0% Rosseti RUS 48.2 0.0%

55
GREEN ENERGY State Grid Shanghai CHN 75.0 1.8% Sarawak Energy MYS 46.4 8.9%
ASIA PACIFIC UTILTIES’ EV INITIATIVES
• Renewable Energy Penetration Western Power AUS 75.0 12.5% Edenor ARG 44.6 7.1%
RELATIVE TO THE WORLD
• EV Facilitation PLN IDN 44.6 0.0%
Duke Energy USA 73.2 8.9%

14% Kansai JPN 73.2 14.3% Enel Dist Sao Paulo BRA 37.5 0.0%

66
2018 SECURITY KEPCO KOR 73.2 0.0% Enel Dist Chile CHL 35.7 0.0%
2.6%
• IT Cyber Security Toronto Hydro CAN 73.2 1.8% Edesur ARG 32.1 1.8%
19.8% • OT Cyber Security
2019 Ausgrid AUS 71.4 1.8% City Power ZAF 21.4 0.0%
10.5%
Disclaimer:

77
31.4%
2020
15.8%
CUSTOMER EMPOWERMENT We have arrived at the findings, opinions and conclusion set out in this paper based on application of our methodology to materials and
& SATISFACTION information we believe to be accurate and reliable, and which are made available in the public domain at the time we carried out the relevant
45.3% • Real-Time Data to Customers research and study. Despite our best efforts, the materials and information may include inaccuracies and errors. The findings, opinions and
2021 • Customer Satisfaction Feedback conclusion will be construed solely as statements of opinion on the matters addressed in this paper including the degree of grid smartness
26.3%
ratings and shall not in any way represent authoritative assessment or judgment on any such matters. You assume the sole risk of making use of
Global Asia Pacific
and/or relying on the findings, opinions and conclusion made available in this paper. To the extent permitted by law, we disclaim liability to any
person or entity for all and any liability, direct and indirect, special, consequential, incidental losses and damages whatsoever arising from or in
connection with your access to or use of the findings, opinions and conclusions in this paper.