Training Modules

Management Development Workshop (2 Days 09am to 05pm)

Day 1
Session 1: Introduction (09am – 9:15am)
Training will start with a brief welcome from the PIM’s Team. This will give PIM an opportunity to explain
the purpose of the training and to give the participants any additional information about the training sessions,
ground rules and introduction of the trainers.
Session 2: Ice Breaking Session (09: 15am to 09:30am)
Exercise: Name Game

 In a group of 2, each participant introduces each other in 5 minutes and then introduce each other
to the participants.
 Introduction may include name; designation; department; anything unique about them (informal);
favorite book/song/destination; etc.
 Trainer may give an example in the beginning for everyone’s idea

Session 3: Effective Communication (09:30am to 10:45am)

We conduct training courses in Communication Skills over two integral areas – Written and Spoken
communication. This course exclusively caters to Effective Communication Skills in Spoken English and is
an Advanced Level Training Course.
Any organization looking to position themselves strategically on the global market will know better than to
ignore the importance of effective communication skills by their representatives. A single interaction has the
potential to make or break a business opportunity, land a million-dollar contract or cause a loss of clients
altogether.
Module 1 – Introduction to Effective Communication

 The Characteristics of an Effective Communicator

 Importance of Communication in the 21st Century
 Communication Self-Assessment
 Basics of Communication
 Elements of Effective Communication
 Summary
 Module 2 – Core Components of Effective Communication

 An Introduction | Components of Communication –

 Verbal Communication
 Importance of the Tone
 Non – Verbal Communication
 Application and Practice
 Assessment and Personal Constructive Feedback

Module 3 – Effective Verbal Communication

 What You Say Matters

 Effect and Impact of Power Words
 Positive Communication
 Words for Success
 Words to Avoid
 Practice Activities & Constructive Feedback

Module 4 – Vocal Impact

 Introduction | The ‘How’ of Effective Communication

 Pronunciation and Syllable Stress
 Common Grammatical Errors
 Construct Effective Sentences
 Word Stress for Vocal Impact
 Role-plays and Constructive Feedback

Tea Break (10:45am to 11:00am)

Session 4: Effective Communication (11:00am to 01:00pm)

Module 5 – Non-Verbal Communication

 Introduction | Body Language

 Elements of Non-Verbal Communication
 Do’s and Don’t
 Interpretation of Various Body Signals
 Recommended Postures for Workplace Communication
 Summary and Practice
 Module 6 – Role of Listening in Communication

 Introduction | Listening
 The Impact of Listening on Communication
 The 3 Levels of Listening
 Listening with Empathy
 How to Display Effective Listening
 Practice Activities & Constructive Feedback

Module 7 – Probing and Acknowledgment

 Introduction | Questioning Skills

 Use of Effective Probing In Communication
 What is Acknowledgement?
 Benefits of a Sincere Acknowledgements
 The Conversation Cycle
 Rapport Building
 Summary & Assignment

Module 8 – Assertive Communication

 Types of Communication
 Introduction to Assertiveness
 The Art of Assertive Communication
 Applying Communication Components Effectively
 Cross-cultural Communication
 Summary & Personal Constructive Feedback
 Personal Development Plan

Lunch & Prayer Break (01:00pm to 02:00pm)

Session 5: Management Skills (02:00pm to 03:15pm)

Do you want to become a better manager?

Do you want to improve your leadership skills?
This course will help you master core management skills, it is designed for complete beginners,
it will you help you overcome challenges that hold you back and help you climb the ladder of
success.
You will learn core leadership and people skills and you will learn how to master LEAN
Business Process Management.
Everything you need to further your Managerial Career!
 Module 1 - Management And Leadership:

 An Introduction To Management And Leadership

 Your Management Philosophy
 Being A LEAN Manager
 The Forever Learning Manager

Module 2 - Becoming An Influential Manager

 What It Means To Be Influential

 The Behavior Of Influential People
 Why You Need A Vision
 Working With SMART Goals
 How Do Influential People Talk?
 Dealing With Difficult People
 What Do They Fear?
 Personal Clashes - The Five Factors
 Personality Clashes - Compatibility Is Complex

Tea Break (03:15pm to 03:30pm)

Session 6: Management Skills (03:30pm to 04:45pm)

Module 3 - The Data Guided Manager

 Using Data To Make Good Decisions

 The Data Guided Manager Explained
 The Data Guided Manager - Further Exploration
 Getting Control Of Your Processes
 The Different Methods You Can Use To Get Control Of Your Processes
 Getting Your Data
 Other Types Of Lead Indicators
 Choosing KPIs
 Analyzing The Data
 Using The Information
 Creating A Data Guided Team
 Module 4 - The Everyday Manager

 What Sort Of Leader Are You?

 The Heartbeat Of Your Role
 Using KPIs
 Benefits Of Team Meetings
 Ten Meeting Musts
 Be Available
 Communicating By Email
 Other Ways To Communicate
 Time Management
 Managing Performance

Module 5 - Culture Change Management

 Introduction To Culture Change

 Why Culture Change Matters
 The Impact Of Culture
 Positive Goals
 Understanding Behavior
 Three Ways To Measure Behavior
 Behaviorism Explained
 Cognitive Psychology Explained
 Social Psychology Explained
 How Do You Measure A Culture

Session 7: Closing Speech (04:45pm to 05:00pm)

 Training Modules
Management Development Workshop (2 Days 09am to 05pm)

Day 2
Session 1: Goal Setting (09am – 10:45am)
The ability to set goals and work towards achieving them is a huge component of success. Whether you are a
Team Leader, Manager or Senior Executive, learning the methodology of successful goal setting will enable
you to set clear and realistic objectives for both yourself and your team.
By working to a well thought out and structured plan you can align your team around a common vision,
inspire motivation and push yourself to achieve more. And by incorporating efficient time management
practices, you can increase productivity throughout your entire organization.
Do you often find yourself rushing at the last minute to meet deadlines? Or feeling like your team is working
hard but not quite achieving their goals?
Module 1 – Introduction to Goal Setting

 What is goal setting?

 Why is goal setting important?
 How to identify problems in your current goal strategy?
 Impact and consequences of poor goal setting
 Headline introduction to goal setting processes

Module 2 – Goal Setting and Corporate Strategy

 Identify high-level corporate goals

 Importance of goal setting in relation to these goals
 Short term planning strategies
 Medium to long term planning strategies
 Identifying your role within the larger corporate picture
 How to deal with competing interests?
 Module 3 – SMART goals

 What is defined as a SMART goal?

 Why goals should be Specific, Measurable, Achievable, Realistic and Time bound
 How to set SMART goals for yourself?
 How to set SMART goals for your team?
 How to adjust an existing goal to make it SMART?
 Using SMART goals in alignment with your overall strategic plan

Module 4 – Time Management

 Understanding the benefits of personal time management

 Improving time management within your teams
 Strategies and techniques for effective time management
 Risks of continued poor time management

Tea Break (10:45am to 11:00am)

Session 4: Goal Setting (11:00am to 01:00pm)

Module 5 – Procrastination and Visualization

 Understanding what causes procrastination

 Tools and techniques to overcome mechanical procrastination
 Using NLP techniques to help your team visualize their goals
 How to encourage your team through times of poor performance

Module 6 – Delegation and Managing Risk

 Become a more effective leader by delegating successfully

 Identify and mitigate risks associated with delegation
 Understanding effective contingency planning and how to implement
 Using goal setting to maintain control while delegating
 Module 7 – Managing Outcomes

 Effectively evaluate personal and team performance

 Frameworks for evaluation
 Structuring goal setting for continuous improvement
 Assessing and adjusting the strategy in line with outputs
 Best practice and alternative outcomes

Module 8 – Moving Forward

 Developing your goal setting plan

 Presenting your goals in line with corporate strategy
 Structured personal, team and organizational goal planning
 How to use what you have learned to improve and achieve

Lunch & Prayer Break (01:00pm to 02:00pm)

Session 5: Teamwork (02:00pm to 03:15pm)

This highly interactive Teamwork training course has been designed to enable you to learn and practice the
art of building & forming strong and healthy relationships that will lead to cooperation and collaboration with
those you interact with. This training course enables you to gain the greater cooperation from others while
forming strong relationships with stakeholders and building better client relationships. Not only will it give
you the confidence to gain the trust and respect of your team, but it will also assist in levelling your success
while building high performance team.
Module 1: The Benefits of human Networks & Collaboration

 Understanding the importance of relationship management

 The benefits of Collaboration vs competition with others
 Learned behaviors and how they affect our ability to form relationships
 Developing and understanding of how relationships effect teams
 The law of reciprocity

Module 2: Building the Innovative and Collaborative Team

 Understanding the inherent differences in team members

 High performance teams need understanding of each other
 Building a collaborative team approach to achieving results
 Appraising team strengths and weaknesses
 Designing a team personality matrix

Tea Break (03:15pm to 03:30pm)

Session 6: Teamwork (03:30pm to 04:45pm)
Module 3: Creating the Right Environment for Trust and Collaboration

 The new role of leadership, leading in the modern age

 Building our own unique character and charisma
 Discovering our personal strengths and blind spots
 Trust and relationship communication techniques
 Recognition of individual and team achievements. feeding forward
 reducing conflict & creating cohesion with stakeholders

Module 4: Inspiring Shared Purposes and Common Goals

 Discovering Individual goals & relationship preferences

 Developing a team picture of success
 Documenting shared purposes and common goals
 Strategic priorities for greater collaborative team working
 Monitoring progress and achievement

Module 5: Leadership Practices for Innovative and Collaborative Teams

 Guiding principles: drawing on great experiences

 Communication with and within your team
 Dealing with people with different attitudes
 Personal and team accountability
 Developing a personal and team action plan

Session 7: Closing Ceremony and Certificate Distribution (04:45pm to 05:00pm)

 FINANCIALS

Sabir Kazi
Sr. Training Officer
Advans Pakistan Microfinance Bank Limited

Management Development Workshop at PIM

Course Title Trainer Duration Participants Dates Fee in Rs.

Mr. Syed ul Haque
Mr. Khalid Hussain
Management Development Mr. Aslam Soni 2 days
25 TBD* 467,500/=
Workshop Mr. laiq ur Rehman 09 am – 05 pm
Dr. Adeel Zeerak
Mr. Mohammad Ovais
* To be decided.

Terms and Conditions:

• The training will be conducted on mutually agreed dates and venue.
• Other faculty members can also be involved in trainings.
• Certificates will be issued only to those participants, who would attend the full
program. Late reporting to the training program, absence from the program for
the day or the session will disqualify the participants from receiving the
certificate.
• 50% advance payment is required one week before the date of the training in the
form of a consolidated cheque made in Favor of “Pakistan Institute of
Management”, upon receipt of which the training will be confirmed. The
remaining 50% will be payable on the day of the training. (Tax exemption
certificate will be provided upon request).
• Certificates will be provided once full payment is received.
• This quotation is valid for a period of three months from the date mentioned.
If the above is agreeable to you, please confirm to us in writing.

Muhammad Waseem
Dy. Manager (Marketing)
Cell# 0321-1001880
LL# 021-99251711-14 Ext: 217