9

TLE -H.E.-HOUSEKEEPING
Quarter 1 – Module 6:
PREPARE ROOMS FOR GUESTS (RG)
(Clean Rooms)
TLE – Grade 9
Alternative Delivery Mode
Quarter 1 – Module 6: Prepare Rooms for Guests (RG) (Clean Rooms)
First Edition, 2020

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Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Madelfa R. Carillo
Editor: Jesusa D. Paladar
Reviewer: Maria Farina G. Calumba
Typesetter: Maria Farina G. Calumba
Layout Artist: Ivah Mae C. Estoconing
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Fay C. Luarez, TM, Ed.D., Ph.D. Maricel S. Rasid
Adolf P. Aguilar, Ed.D.,TM Elmar L. Cabrera
Nilita L. Ragay, Ed.D.
Antonio B. Baguio, Jr. Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: negros.oriental@deped.gov.ph
 9
TLE 9-H.E.-
HOUSEKEEPING
Quarter 1 – Module 6:
PREPARE ROOMS FOR GUESTS (RG)
(Clean Rooms)
Introductory Message
For the facilitator:

Welcome to the TLE 9-HOUSEKEEPING Alternative Delivery Mode (ADM)

Module on Prepare Rooms for Guests (RG) (Clean Rooms)!

This module was collaboratively designed, developed and reviewed by

educators both from public and private institutions to assist you, the teacher
or facilitator in helping the learners meet the standards set by the K to 12
Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this
also aims to help learners acquire the needed 21st century skills while taking
into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the module.

ii
For the learner:

Welcome to the TLE 9-HOUSEKEEPING Alternative Delivery Mode (ADM)

Module on Prepare Rooms for Guests (RG) (Clean Rooms)!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time.
You will be enabled to process the contents of the learning resource while
being an active learner.

This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in the
module.

This part includes an activity that aims to

What I Know check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

This is a brief drill or review to help you link

What’s In
the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.

This section provides a brief discussion of the

What is It
lesson. This aims to help you discover and
understand new concepts and skills.

This comprises activities for independent

What’s More practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process
what you learned from the lesson.

This section provides an activity which will

What I Can Do
help you transfer your new knowledge or skill
into real life situations or concerns.

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 This is a task which aims to evaluate your
Assessment
level of mastery in achieving the learning
competency.

In this portion, another activity will be given

Additional Activities
to you to enrich your knowledge or skill of the
lesson learned.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part
of the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind that
you are not alone.

We hope that through this material, you will experience meaningful

learning and gain deep understanding of the relevant competencies. You
can do it!

iv
 What I Need to Know

This module was designed and written with you in mind. It is here to help you
master the nature of Preparation of Rooms for Guests (RG) (Clean Rooms).
The scope of this module permits it to be used in many different learning
situations. The language used recognizes the diverse vocabulary level of
students. The lessons are arranged to follow the standard sequence of the
course. But the order in which you read them can be changed to correspond
with the textbook you are now using.

The module tackles the lesson:

• Clean Rooms

After going through this module, you are expected to:

1. Identify tools, materials, supplies, and equipment needed in cleaning guest
rooms.
2. Self-assess in performing the standard operating procedures in institutional
cleaning.
3. Display responsibility in performing standard operating procedures in
institutional cleaning.

1
 What I Know

I. Directions: Identify the following tools and indicate their uses. Write your answers
in your notebook.

# Name of the Cleaning Uses

Tools and Equipment
1

5.

I. Directions: Write letter C if the statement is correct and letter X if the statement
is wrong in the standard operating procedure for institutional cleaning.

1. Under-loading the maid’s card is okay to avoid unnecessary trips to supply and
store.
2. If the guest is found sleeping inside the room, quietly clean the room.
3. Keep the vacuum cleaner and other cleaning apparatus in the hallway when
cleaning the room.
4. Keep the bathroom door open after cleaning.
5. Carry the lift cleaning task in the morning when the least number if guests are
expected to use.

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 Lesson
Clean Rooms
6
Regardless if you’re a hotel housekeeper or a hotel guest, the importance of a
clean room cannot be stressed enough. The most critical thing that hotels need to
concentrate on is emphasizing the importance of sanitation and hygiene. One of the
key factors in ensuring customer satisfaction is providing clean hotel rooms.
Therefore it makes sense to offer the best experience possible and create the most
comfortable and clean room environment possible for hotel guests. But, would you
know how to clean a room according to standard procedure? Let’s learn more!

What’s In

In the previous module, we have learned about making up beds, conducting

a room check as well as conducting turn down. In this module, we’ll have more of
cleaning and we all know that cleaning in all areas is not an easy task especially
when the area is too wide that needs cleaning equipment. Housekeeper has to be
knowledgeable in operating those cleaning equipment to avoid accidents. Not only
that, housekeeper must also follow standard operating procedure required by the
hotel or by any institutions.
• What will happen if the room attendant will not follow the prescribed
Standard Operating Procedure (SOP) in cleaning?
• How will you know if that particular equipment/tools is appropriate for a
certain work?

Notes to the Teacher

The following are information that would lead to the activities
and assessment. Some activities may need your own
discretion upon checking or you may use a rubric if provided.
Please review the activities and answer keys and amend if
necessary.

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 What’s New

Look at the pictures below. Can you tell what area of the hotel that are shown in the
pictures? Write your answer in your notebook.

1. 2. 3.

https://thepointsguy.com/2018/01/sofitel
https://www.manila-hotel.com.ph/pool/ https://www.johnnystevens.com/ph -sydney-hotel-review/
otoshoot-for-ecklund-elevator/

4.
5.

https://constructionreviewonline.com/2018/11/adma http://www.hospitalityrisksolutions.com/tag
res-commissioned-to-build-the-ultimate-luxury-guest- /hotel-parking-lots/
room-for-hilton-hotel/

What is It

FLOOR CLEANING EQUIPMENT

- It is used to eliminate
loose soil and dust
particles from carpet
surfaces, upholstered
furniture and even hard
surfaces.
Vacuum Cleaner - Dust bags must be
emptied daily.
- After using, roll back
the wire neatly on the
back of the vacuum
cleaner. Place it on one
end of the trolley.

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 To be used in scrubbing,
stripping and polishing
hard floor surfaces and
also vinyl, wood parquet,
etc. Use the appropriate
Floor Polisher
pad for scrubbing,
stripping and polishing.
Give the wax on the floor
enough time to dry before
polishing.
This is used to pick up
dirt and particles from
the carpet. Press the
Carpet Sweeper
handle and push towards
the dirt to vacuum-sweep
the carpet.
This and is called an “all-
purpose vacuum” as it is
used for both dry and wet
surfaces and also for
Hydro vacuum cleaner absorbing water in
flooded or wet surface.

This extractor is used

when the carpet is
heavily soiled. It
Carpet Extractor penetrates into the inner
surfaces of the carpet
and removes embedded
soil or dirt.

To be used for drying

carpet after extraction. It
Carpet dryer
expedites drying by
about 50%.

5
FLOOR CLEANING TOOLS

For mopping, floor

Floor mop
striping and waxing

Use to wring and flush

out excess water in the
mop during damp
mopping.
Mop wringer

This is needed to remove

excessive water from the
window. It also speeds up
the drying process. Make
Window squeegee
sure that rubber strips
are supple. Have it
replaced the moment it
turns hard and brittle.
This is needed to remove
excessive water from the
surface and corners. It
also speeds up the drying
Floor squeegee process. Make sure that
rubber strips are supple.
Have it replaced the
moment it turns hard and
brittle.

Soft broom is for fine and

Soft
flat surfaces like vinyl
broom
and wood.

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 Stick broom is ideal for
Stick broom rough surfaces like
grounds.

To be used to dust mop

Dust mop the floor during follow up
cleaning.

Warning sign to alert

people that the floor is
wet and slippery and they
Caution sign
should not step on it. It is
a tool for the prevention
of slips and injuries.

OTHER CLEANING TOOLS AND MATERIALS

Carrier of amenities and

Maid’s cart cleaning supplies during room
make-up.

Container for cleaning

Caddy box
chemicals and tools

Should not be used for painted

Scouring pads
surfaces, mirrors and glass
Green: for
panels, nor with scouring
scrubbing purposes
powder. Always make sure the
only;
pads are wet before using them.
White: for cleaning
Wash and rinse after each use.
painted surfaces,
Also rinse at the end of each day
glass mirrors and
to insure that there is no soap
porcelain.
left on the pads

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 Dusting cloth Make sure the cloths are clean;
This is use for otherwise the dusty cloth will
dusting wooden merely rub the dust unto the
furniture. surface being dusted.
Cleaning towels
It is use for drying Make sure the cloths are dry. If
bathroom walls and the walls and tiles are not wiped
floor tiles after they dry, water marks will develop.
are cleaned.
This cloth is used for polishing
metal surfaces like bathroom
fixtures.
Polishing Cloths Used cloths that are made of
fiber to be able to absorb the
water left behind during the
cleaning process.

This brush is meant for

brushing away dust from rough
Hand Brushes
surfaces as rattan, wicker-work,
etc.

For dusting furniture and

Duster fixture. Use dusters for dusting
furniture and fixtures.

It is used for cleaning toilet

bowls. Toilet brush should be
kept after use in the storeroom
either in a holder on in a plastic
bag hanging on one end of the
Toilet Bowl Brush
trolley. Never leave the brush
with other cleaning equipment
elsewhere as they contain a lot
of dirt and bacteria that can
contaminate other
cleaning materials.

Use this broom to remove

cobwebs in the ceiling. Clean
Ceiling Broom the bristle of the broom after
use and at the end.

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 For cleaning in between
surfaces of tiles. Brush the
Grouting brush cleavages in between tiles using
this tool, then sweep away the
dust.

SAFETY TOOLS WHEN USING ELECTRIC EQUIPMENT

Use for cleaning surfaces. Wash

and rinse after use; give special
Sponges rinse at the end of the day to make
sure that there is no soap left in
the pads.
To be used for picking up dirt and
cigarette butts found on ashtrays.
This is used to protect the hands
Tongs from getting into direct contact
with the dirt that maybe a source
of bacterial contamination and
disease.

Putty knife/ For scrapping embedded dirt and

scrappers candles that stick to floors.

To be applied in hinges of doors so

as to prevent squeaking sounds
from the door.
Use sparingly. Once there is no
Oilers squeaky sound, wipe excessive
soil away as it can spill on floor or
carpet and cause stain.

To prevent an accident, try to

reach high areas to be cleaned
Portable stairs
using this stair. Then fold and
return to its storage after use.

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 Used for fumigation to eliminate
pest and mosquitoes. Spray the
area while windows and doors are
Insect sprayer close. Leave it closed for at least
15 minutes. Then open to allow
vapors and bad smell to
evaporate. Then remove dead
mosquitoes.

Protection of cleaners against

Hand gloves contamination during cleaning
process.

Serves as eye protection when

Goggles handling dangerous chemicals
while cleaning.
Trash receptacle is for the
disposal of trash. The plastic liner
helps to capture soil moisture, as
Trash
well as germs and fungi that
receptacles
would have embedded into the
with plastic
lining of the trash can. If these are
liners
not eliminated, they can cause
foul smell, aside from harboring
more bacteria.

HOTEL HOUSEKEEPING – STANDARD PROCEDURES

The efforts of housekeeping speak for themselves. The result of sincere as well
as faux housekeeping efforts are noticeable. The housekeeping staff needs to
execute cleaning and maintenance tasks at various places inside the hotel. The
most important task is cleaning and maintaining guest rooms and guest
bathrooms. The guests assess the cleanliness in this area critically.

By following the best cleaning and maintenance practices, the housekeeping

staff can contribute to retain the satisfied guests as well as to generate new guests
willing to repeat their visit to the hotel. This brings in more revenue to the hotel
business. To perform towards guest satisfaction and work productivity together,
the housekeeping staff needs to structure the cleaning and maintenance
procedures and follow them appropriately.

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 Setting Chambermaid’s Trolley
The chambermaid’s trolley can be viewed as a large tool box on wheels to aid the
hotel housekeeping staff. It has a number of compartments and shelves of various
sizes. This trolley is filled with the supplies from the housekeeping supplies store
at the end of each shift so that the next shift staff can
access it immediately.

The staff considers the following points while loading

chambermaid’s trolley.
• Loading the trolley with adequate supplies
depending upon the number and types of the
rooms on the floor.
• Avoiding to overload the trolley that may lead
to any accidents.
• Avoiding to under load the trolley that may lead to make unnecessary trips
to supplies store.

SOP for Setting the Chambermaid’s Trolley

• Empty the trolley

• Check rapidly for any broken parts.
• Clean it by dusting and wiping any stains.
• Place the items according to their weight: heaviest items at the bottom and
lighter items at the top section of the trolley.
• Place the linen for different purpose separately.
• Close the lids of cleaner bottles and liquid cans tightly.
• Record the numbers and types of the items loaded in the trolley for the rooms.
• Collect the room keys.
• Take the trolley to the assigned duty floor.
• Park it outside the room such that the linen side faces outside and the room
entrance is blocked.

SOP for Entering the Guest Room

The housekeeping staff should follow the SOP given below for entering the guest
room.
• Leave the DND (Do not Disturb) rooms undisturbed.
• Knock the door with knuckles and announce in pleasant voice,
“Housekeeping…”.
• Wait for five seconds to hear the guest’s response.
• In case of no response, announce the same again.
• In there is no answer second time too, open the door with the key.
• Enter the room.
• If the guest is found sleeping, withdraw from the room quietly.
• In case the guest answers, ask politely when would he like to service the room.
• In case the guest wants it later, acknowledge his reply and withdraw from the
room.
• If the housekeeping work is in progress and the guest returns from outside,
greet him and ask if the guest would like to return in some time.

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SOPs for Cleaning the Guest Room
The SOP for cleaning the guest room is given below. Once the staff enters the room
and starts the housekeeping work, he must –
• Not use guest room linen as a door stopper or for cleaning and dusting the
room.
• Keep the guest room door open while working.
• Open the curtains and patio door.
• Assemble the furniture and place appropriately.
• Keep the vacuum cleaner and other cleaning apparatus in the room.
• Check the type of bed.
• Take the bed linen of appropriate size and place it on the nearest chair.
• Remove previous bedspread and place on the chair.
• Inspect the bed and pillows for their condition as well as for any lost-and-
found.
• In case of checkout room, deposit the left guest items to the floor supervisor.
If the room is still occupied by the guest, place the item such that it is safe as
well as visible to the guest.
• Put soiled sheets and pillow covers in the soiled linen cart of the trolley.
• Empty ashtrays and rubbish from the guest room and bathroom dustbins into
the trash cart of the trolley.
• Pick up used glasses, mugs, ashtray, trays, and place them on bathroom
platform.
• Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid. Let
them soak the chemicals from the liquid.
• Make the bed.
• Start dusting from an extreme inside corner of the room and work outwards.
• Clean wipe TV.
• Straighten the guest items.
• Sweep the room and patio floor.
• Mop the room and patio floor.
• Clean the glasses, mugs, and tray.
• Sanitize glasses, mugs, telephone device, and TV remote.
• Inspect the condition of bathroom slippers and bathrobe. Replace if soiled.
• Close the patio door.
• Close all the curtains.
• Clean the entrance door.
• Close and lock the room door.
• Report any damage spotted to the supervisor.

SOPs for Cleaning the Guest Bath Room

The SOP for cleaning the guest bathroom is given below.
• Open bathroom ventilation.
• Sweep the bathroom floor.
• Scrub and finish the platform, bathtub, and basin.
• Scrub and finish the toilet bowl, rim, ring, and hinge.
• Wipe the mirror.
• Clean bathroom walls using wet mop or sponge.
• Replace amenities such as toilet roll, toilet block, shampoo, conditioners, and
moisturizers.
• Replace bathroom mat.
• Wipe down shower curtain working from top to bottom with a dry cloth.
• Replace bath towels and hand towels.

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 • Replace the dustbin liner.
• Close the bathroom ventilation.
• Clean the bathroom door.
• Keep the bathroom door open after cleaning.
• Check bathroom doormat. Replace if required.
• Report any damage spotted to the supervisor.

SOPs for Cleaning Balcony / Patio

The balcony or the patio are the extensions of the guest room. The SOPs for cleaning
them are given below.
• Enter the balcony.
• Spray walls, railings
• Scrub and clean the bird droppings
• Wipe down rocking or sitting chairs and table
• Clean the door tracks appeared on the floor.
• Sweep the floor.
• Mop the floor.

SOPs for Do-Not-Disturb (DND) Rooms

Every room has to be entered at least once a day by any housekeeping staff. The
guests who do not want to get disturbed by any housekeeping service tag their rooms
with a Do-Not-Disturb (DND) sign.
The SOP for these rooms is as given below:
• Do not disturb by placing a call until 2:00 o’clock in the noon.
• After 2:00 p.m., the Supervisor calls the room to know the guest’s needs.
• The housekeeping staff contacts the supervisor to make sure whether to
service the room.
• If the call was not answered by the guest after two calling attempts, the room
is serviced.
• To his best judgement, the housekeeping staff enters the room and continues
with the usual housekeeping work

Public Area Cleaning SOP

There are various public areas frequented by the hotel guests. The areas and
their respective SOPs for housekeeping are as given –

SOPs for Cleaning the Lifts (Elevator)

• Carry out the lift cleaning task early morning when the least number of guests
are expected to use it.
• Call the elevator on the ground floor.
• Open its door.
• Put appropriate signboard near it.
• Clean the lift using the appropriate cleaning liquid according to the wall
material of the lift cabin.
• Wipe the lift doors.
• Work from top to bottom while cleaning a lift cabin.
• Keep the lift door open till the floor and walls are dried completely.
• Spray clean air freshener.

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SOPs for Cleaning the Front Office and Lobby
The lobby is active 24 hours. The furniture, carpets, flooring, and ceiling; everything
needs to be kept extremely clean at any given time. The SOPs are as follows −
• Clear all ashtrays into the trash ensuring no cigarettes are burning.
• Clean and restore them to proper places.
• Clear the dustbins near front office desk.
• Replace their lining and keep them as they were
• Dust and wipe the telephone device, fax machine, Computers, and kiosks.
• Sanitize the telephone device, computer key board, and touchpad of the kiosk.
• Remove spider webs from ceiling.
• Remove the dust deposited on walls, windows, furniture, and floor.
• Remove stains on the carpet and furniture.
• Clean all artifacts using damp and soft cloth carefully.
• Sweep and mop the flooring of lobby and front office desk area.
• Dust and polish any vases, paintings, and art pieces.
• Spray the air clean spray with signature aroma.
• Play a very light and soothing instrumental music.

SOPs for Cleaning Parking Area

The parking area takes the load of pollution created by hotel owned vehicles and
guests’ private vehicles. It is heavily polluted with dirt and dust. The parking area
needs cleanliness with respect to the following terms −
• Control the ventilation.
• Control pollutant discharges occurring from broken drainage or water systems
of the hotel.
• Remove fine-grained sediment particles on parking floor.
• Clean the area near lift.
• Hard-sweep the parking floor using street sweeping equipment.
• Collect and dispose the debris appropriately.
• Bringing presence of any unusual debris to the notice of public area
supervisor.

SOPs for Keeping the Garden

The gardener or the team of gardeners work to keep the garden looking beautiful.
They must −
• Water the plants regularly according to the season and requirement of the
plants; generally early morning.
• Remove the weed and fall leaves daily.
• Implement the art of Arbosculpture to enhance the beauty of the trees and
bushes.
• Keep the gardening tools clean and safe.
• Report any damage or requirement of tools or plants to the public area
supervisor.
• Keep the lawn grass in healthy condition by periodic cutting with the help of
scarifying machine.
• Keep any artificial waterfalls or artificial water body clean.
• Fertilizing and manuring the plants as per the schedule.
• Recycle the food wastage in the hotel to prepare organic fertilizer.

SOPs for Cleaning the Dining Area

The dining areas need daily cleaning before their working hours start as well as when
the restaurant staff requests cleaning. The SOP is given below.
• Collect all the cleaning equipment and dining area keys.

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 • Switch on all the electric lamps.
• Open all the drapes and blinds for letting in the natural light.
• Observer the entire area to plan the work.
• Align all the chairs away from the table to make room for cleaning.
• Clean the carpet area, using vacuum cleaner.
• Remove any food stains from the carpet using appropriate cleaner.
• If there is no carpet on the floor, sweep and mop it.
• Dust all the furniture in the dining area.
• Polish the furniture if required.
• Using a feather duster, dust all the pictures, paintings, artworks, and corners.
• Clean and disinfect the telephone devices.
• Polish metal, glass, and wood items if required.
• Clean the mirrors and windows by wiping them with wet sponge.
• If requirement of maintenance is spotted, consult engineering department.
• If any guest items are found then deposit it with housekeeping control desk.
• Collect all dirty table linens and replace with the fresh ones.
• Return the keys to the security department.
• Record in the housekeeping register.

SOPs for Cleaning the Swimming Pool

The swimming pool cleaning activity can be conducted in-house by training and
employing housekeeping staff; as there could be separate swimming pools such as
indoor and outdoor as well as for adults and for children. The following steps are
taken to clean and maintain the swimming pool −

• Check water quality

more than once a week.
• Check any broken
tiles/pipes inside the
swimming pool.
• Clean the water as soon
as possible when
required.
• Check the pool water for
contamination daily. Remove leaves using leaf catchers.
• Check for slippery floor area and the pool bottom. Apply and maintain the
anti-slip mats near the pool. Scrub and clean the bottom of the pool.
• Keep the life-saving and floating apparatus ready all time.
• Keep poolside area and basking chairs clean.
• Keep an appropriate and noticeable signage showing the depth of the
swimming pool.
• Check and keep changing rooms up to good quality.

Keep the changing room door open when it is not occupied

• Employee lifeguards to provide general safety check for swimming pool once a
day during the operating hours.
• Add adequate amount of chlorine in the pool water.
SOPs for Spring Cleaning
Since Spring-cleaning is a time taking process, it is conducted during low occupancy
period. The standard procedures are −
• Request a spring-cleaning date the front office desk. (The housekeeping
department needs to honor whatever date they give, as it is the matter of
revenue generation.)

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 • Tag the room as "Not for Sale".
• Remove the guest amenities, curtains, and art pieces from the room.
• Send the curtains to the laundry for dry cleaning.
• Empty the mini bar and send the beverage items to Food and Beverage store.
• Roll the curtains and cover them with dustsheet.
• Inspect the furniture and send to the furniture yard for repair or upholstery.
• Inspect the locks, knobs, latches, leaking pipes, and bathroom.
• Hand over the room to maintenance department for any painting, sealing, and
repairing work required.
• Once the maintenance work is complete, remove any residual smell of paint
and varnish by airing the room.
• Polish and clean the permanent fixtures.
• Open, lay, and shampoo the carpet.
• Check the bathroom sealing and clean the bathroom.
• Make the bed using fresh bed linen.
• Restore the art pieces, furniture, and guest supplies.
• Call room service for restoring mini bar, glasses, and trays.
• Show the room to the floor supervisor.
• Release it to the front office desk for selling.

For Closing Down the Shifts

The floor supervisor closes the shift formally by ensuring the following points
from the attendants −
• Empty garbage bags of the chambermaid’s trolley into the garbage receptacle.
• Ensure they the soiled linen collected into chambermaid’s trolley bags are sent
• to laundry.
• Remove the chambermaid’s trolley and check it for ant damage and dirt
accumulation.
• Empty the vacuum cleaner bags and replace them with new ones.
• Tidy the housekeeping department area by stacking the items at their
appropriate places.
• Clean the toilet brushes with hot water for ten minutes every week.
• Rinse mops in light detergents and hang for drying.
• Close the doors and handover the keys to the housekeeping control desk.
• Sign off the shift.

What’s More

Direction: Identify and write the name and uses of the following cleaning tools.
Write your answer in your notebook.
Name of Cleaning Uses
Tools
1.

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 2.

3.

4.

5.
Activity 2
Direction: Identify what SOP is being mentioned in the following statements
below. Write your answer in your notebook.

1. Empty the vacuum cleaner bags and replace them with new ones.
2. Roll the curtains and cover them with dustsheet.
3. Align all the chairs away from the table to make room for cleaning.
4. Keep the life-saving and floating apparatus ready all time.
5. Implement the art of Arbosculpture to enhance the beauty of the
trees and bushes.

What I Have Learned

Direction: Copy this in your notebook and share your learning, insights/reflection.

I have learned that

______________________________________________________________________
______________________________________________________________________

I have realized that that

______________________________________________________________________
______________________________________________________________________

I will apply

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 ______________________________________________________________________
______________________________________________________________________

Rubrics
Areas of
Assessment A B C D
Presents ideas in Presents ideas in Ideas are too Ideas are vague
an original a general or
Ideas manner consistent unclear
manner
10 points 7 points 3 points 1 point
Organization Strong and Organized Some No organization;
organized beg/mid/end organization; lack
beg/mid/end attempt at a beg/mid/end
beg/mid/end 1 point
10 points 7 points 4 points
Understanding Writing shows Writing shows a Writing shows Writing shows
strong clear adequate little
understanding understanding understanding understanding
10 points 7 points 4 points 1 point
Mechanics Few (if any) Few errors Several errors Numerous errors
errors
10 points 7 points 3 points 1 point

What I Can Do

Make a creative album of cleaning tools and equipment. Indicate their names and
uses. Use your notebook to paste your collected pictures. Note: If you do not have
pictures of the cleaning tools and equipment, you may also draw them.
S
c
Catego
5 4 3 2 o
ry r
e

The project’s The project’s The project’s The project’s

appearance appearance quite appearance is appearance is quite
polished without polished with few somewhat poor with poor. Many
Appeara unnecessary unnecessary some distractive distractive
nce information/ information/ information/elements. information/element
elements. Uses the elements. Contains all Missing some of the s. Does not include
required elements the requirements of requirement of the the proper
of the project to the project. project.

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 efficiently show requirements for the
the topic. project.

The project The project content is The project content is The project content
content is good and suggests the fair/poor and suggests is poor and suggests
exemplary and pupil has discovered most of the important sufficient research
Content suggests the pupil most of the important facts were not has not been done.
has discovered all facts of his/her topic. discovered. The Information for the
and
the important Most of the information for the project was in-
Informat ideas of his/her information for the project is lacking or complete or missing.
ion topic. All project is clearly incomplete.
information for the shown.
project is clearly
shown.

All images are All images are Some images are Too few images are
effective. effective, but appears effective. used to be an
Images to be too few, too effective album.
many or some that are
irrelevant.

Display is Display is interesting Some parts of the Display is

interesting and and attractive. display are interesting. uninteresting, not
Style attractive. Materials are complete Some materials are tidy. Materials are
and Materials are and well organized. complete but lack incomplete and not
Organiz complete and organization. organized.
ation organized to
present the ideas
well.

Project is Good creative effort. Some attempt made to Little attempt to add
Creativit excellently Project is neat and add color and color or originality.
y and presented shows evidence of time originality. Project is Project has sloppy
Appeara reflecting creativity spent on it. neat, but appears to appearance. Rushed
nce and a lot of be rushed. to complete.
thought.

Overall score

Assessment

For test A and B, write answers in your notebook.

A. Directions: Identify the following cleaning tools and equipment.

1. This is used to pick – up dirt and particles from the carpet.
2. Cleans the cleavages in between tiles using this tool, then sweep away the dust.
3. Use to flush out excess water in the mop during damp mopping.
4. Carrier of amenities and cleaning supplies during room make-up.
5. This is used when the carpet is heavily soiled. It penetrates into the inner
surfaces of the carpet and removes embedded soil or dirt.
B. Directions: Read and understand the following Standard Operating
Procedure in institutional cleaning. Answer ✓ if the statement is correct
and X if the statement is wrong.

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 1. In loading the trolley, lighter items are at the bottom and heaviest items are at
the top section of the trolley.
2. In case of no response from the guest room after knocking once, leave the room.
3. Keep the guest room door close while cleaning inside.
4. Start dusting from an extreme inside corner of the room and work outwards.
5. Open bathroom ventilation when cleaning inside.
6. Do not disturb by placing a call until 2:00 o’clock in the noon to rooms with
DND sign.
7. Keep the lift door open till the floor and walls are dried completely.
8. Clean all artefacts using soft broom or duster to eliminate dust.
9. Hard-sweep the parking floor using mop.
10. If any guest items are found in the dining area keep to yourself, apply finder’s
keeper’s rule.

Additional Activities

Name any 5 cleaning tools, equipment, materials available in your house and give
their functions. Write your answer in your notebook and answer the following
questions:

1. Why is it necessary to follow Standard Operating Procedures in cleaning?

2. How will you apply the learnings in this module in your house cleaning?

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 21
WHAT I KNOW
I. 1. Toilet Bowl Brush - It is used for cleaning toilet bowls.
2. Insect sprayer - Used for fumigation to eliminate pest and mosquitoes.
3. Goggles – Serves as eye protection when handling dangerous chemicals while cleaning.
4. Floor Polisher - Used in scrubbing, stripping and polishing hard floor surfaces and also vinyl,
wood parquet, etc.
5. Hydro vacuum cleaner - To be used for drying carpet after extraction. It expedites drying by
about 50%.
II. 1. X 2. X 3. X 4. C 5. C
WHAT’S NEW
1. Swimming pool 2. Elevator 3. Hotel lobby 4. Guest room 5. Parking area
WHAT’s MORE
Activity 1
1. Goggles – Serves as eye protection when handling dangerous chemicals while cleaning.
2. Portable stairs – prevents accidents when cleaning high areas
3. Sponges – for cleaning surfaces
4. Putty knife – for scraping dirt and candles that sticks on the floor
Activity 2
1. SOP for Closing the shift
2. SOP for Spring cleaning
3. SOP for cleaning the dining area
4. SOP for cleaning swimming pool
5. SOP for keeping the garden
WHAT I CAN DO
(will be graded according to rubric)
ASSESSMENT
A. 1. B 2. E 3. D 4. A 5. C
B. 1.X 2.X 3.X 4./ 5./ 6./ 7./ 8.X 9.X 10.X
ADDITIONAL ACTIVITIES (Answers may vary)
Answer Key
References
Content
Housekeeping Management by: Amelia Samson Roldan and Amelia Malapitan
Crespo pp. 93-94
Housekeeping NC II book by: Laami A. Urbiztondo and Leonora B. Basbas

Web
https://www.amazon.in/Prestige_Plastic_Vacuum_Cleaner_Black/dp/B07CG5
PJ9V
http://kas-co.blogspot.com/2009/12/floor-polisher.html
https://www.walmart.com/ip/Shark-Rechargeable-Floor-and-Carpet-
Sweeper/24069684
https://mrhome.sg/?product=korea-wet-and-dry-vacuum-cleaner
https://www.tennantco.com/en_us/1/machines/extractors/product.ex-sc-
412.compact-deep-cleaning-carpet-extractor.9007478.html
https://sydneytools.com.au/product/bayer-breylb01-240v-direct-air-carpet-
dryer- blower
https://www.walmart.com/ip/O_Cedar_MicroTwist_Microfiber_Twist_Mop/463
96924
https://za.rs-online.com/web/p/mop-buckets/7056265/
https://www.webstaurantstore.com/unger-gs350-goldenclip-complete-brass- 14-
window-squeegee/905GS350.html
https://www.katom.com/028-3656714.html
https://www.pingconmarketing.com/pingcon-products/janitorial-
supplies/institutional/janitorial-tools/large-soft-broom/

https://www.amazon.in/Coconut_Broom_Stick_Cleaning_Clean/dp/B084D34V
HW
https://www.microfiberwholesale.com/18-Mojave-Microfiber-Dust-Mop.html
https://roadsky.en.made-in-china.com/product/lNumFzLonvVp/China- Portable-
Plastic-Yellow-Caution-Wet-Floor-Warning-Caution-Sign-Board.html
https://www.storagebox.co.nz/laundry-cleaning/pails-buckets-basins/black-
carry- caddy
https://www.weilerabrasives.com/catalog/products/hand-brushes-brooms
https://shopee.ph/Anti-Static-Ostrich-Feather-Fur-Brush-Duster-Dust-Cleaning-
Tool-i.132650089.2122017749
https://www.nytimes.com/wirecutter/reviews/best-toilet-brush/
http://www.gebiproducts.com/floor-swaping-and-ceiling-brooms
https://www.prosourcecenter.com/product/2378/qep-vitrex-grout-brush/
https://whitesles.com/rental-equipment/location-support/cleaning-
equipment/grabber-32-trash-tongs
https://www.cooksillustrated.com/articles/1695-searching-for-the-best-kitchen-
sponge

https://www.amazon.com/Flexible-Scrapers-Spackling-Patching-
Wallpaper/dp/B07TFNTHKW

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For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: negros.oriental@deped.gov.ph
Website: lrmds.depednodis.net

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