Service Bulletin

SB Number: SB 2J0-011 Creation Date: 30/09/2010

Subject: Failure to install the toner container in the machine
FS-2000D/3900DN/4000DN/6950DN/2020D/3920DN/4020DN/
Model:
6970DN/3040MFP/3140MFP

Phenomenon After removing the toner container from the packing material sideways, it may be impossible
to install the toner container in the machine, due to obstruction from the left side of the toner
container.
Cause The shutter gear leading edge gets behind the stopper of the toner container.
Solution 1. The shape of the shutter gear leading edge has been changed from 1.5mm to 2.5mm.
2. To prevent the possibility to remove the toner container sideways from the packing material,
the packing material has been changed.

Classification Entire stock rework X In-field modification by case No modification necessary

In-field modification at next visit
Field measure When the above mentioned phenomenon occurs, please check if the shutter gear leading edge
is behind the stopper.

Serial numbers of affected machines

Type Serial number
FS-2000D/3900DN/4000DN/6950DN/2020D/3920DN/ Not available
4020DN/6970DN/3040MFP/3140MFP

Toner container.
Old condition: The
leading edge of the
Shutter gear may be
stuck behind the stopper.
New condition: The
thickness of the leading
edge of the Shutter gear
has been changed.

Old thickness: 1.5mm.

New thickness: 2.5mm.
Shutter gear Stopper

KMIS Service Department, Kyocera Mita Europe

Page  of 2 A266 / SB 2J0-011
 Service Bulletin

Correct: Open the left and right flaps on top of the

packing material and remove the toner container.

Wrong: When removing the toner container

sideways, the above mentioned phenomenon
may occur.

Old condition: The toner container can New condition: The toner container can
be removed sideways. not be removed sideways, due to the
added part.

Shutter gear and stopper.

KMIS Service Department, Kyocera Mita Europe

Page  of 2 A266 / SB 2J0-011