Manisha Kaloni

Address for Correspondence:

Shree Balaji Executive Womens Hostel, Pranathi Plaza
Ayyappa Society, Madhapur, Hyderabad
Telangana - 500033

Phone : +91 7409715271

Email : manishakaloni7@gmail.com
CAREER OBJECTIVE

 To earn a job which provides me job satisfaction and self-development.

 To work on a challenging job profile, which will provide an opportunity to enhance my skills and knowledge.

ACADEMIC BACKGROUND
Qualification –
Percentage /
Year(s) Degree / Diploma / Board/University College / Institute
CGPA
Certificate
B.Tech Information
2013-2017 DIT University Faculty Of Engineering 75.31%
Technology Engineering
Kendriya Vidyalaya,
2013 12th C.B.S.E. 69.6%
Ernakulam
Kendriya Vidyalaya,
2011 10th C.B.S.E. 87.4%
Ernakulam

PROFESSIONAL JOB EXPERIENCE

Company: Amazon development center India PVT LTD Duration: 4 Oct, 2017 - Present
Location: Hyderabad

 Working as a seller support associate (M@, upskilled to FBA) in Amazon development center.
 A Seller Support Associate acts as the primary interface between Amazon and our business partners and is re-
sponsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
 Summary of Responsibilities:
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation
of Sellers’ issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using
departmental resources, policies and procedures.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and
attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to
appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as re -
quired to resolve Seller’s issues and questions.
 Also got trained in Customer Support Andon Cord team (CSAC) – 23rd Mar 2020.
 The Customer Support Andon Cord team (CSAC) was setup with an objective to safeguard future customers
from buying any listing that has a defect flagged by the Customer Support team. A concession (includes all re-
funds, returns, free replacements and other post-order customer compensation or remediation) is triggered
when our customers return the product or have a bad experience with a purchase.
 The Customer Support team reviews these concessions incurred on products and flags it to the CSAC team for
future preventive actions on the listings.
 The FBA team works on Andon Cord tickets raised on FBA listings wherein the team investigates the seller in -
ventory stored in Fulfilment Centers across demographics. Corrective actions are performed on the inventory
and sellers are coached to take preventive measures for future shipments so as to reduce or prevent the re-
 ported issues. The team also updates the Amazon detail page which helps the customers arrive at a better buy -
ing decision.
EXTRA CURRICULAR ACTIVITIES

 Participated in Fresher’s Discipline Committee.

 Participated in various college events as a member of organizing committee member.

ACADEMIC ACHIEVEMENTS

 Participated and achieved certificate for Science Olympiads (11 th and 13th National Science Olympiad).
 Awarded a grade B1 in a test conducted by Cambridge English Entry Level Certificate Programme (Part of the
University of Cambridge).
 Successfully completed a training course on Core and Advanced Java conducted by RCPL, in our University.

CO-CURRICULAR ACTIVITIES

 Attended a lot of workshops like workshop on Blue mix conducted by IBM, workshop on Robotics and its
Application conducted by DUCAT consultancies etc.
 Participated in Introduction to CAD program conducted by CADD Centre Training Services, Dehradun.
 Attended a seminar organized by TPC consultants Pvt. Ltd through Training and Placement Cell, DITU, seminar
conducted by entrepreneurship Cell, IIT Kharagpur.

COMPUTER PROFECIENCY
Software Skill : MS Office (Word, Excel, PowerPoint)

PERSONAL DETAILS

Date of Birth : 19-03-1996

Father’s Name : Mr. Ashok Kumar Kaloni
Mother’s Name : Mrs. Saraswati Kaloni
Category : General
Gender : Female
Nationality : Indian
Home Town : Tanakpur
Permanent Address : Vill. Manihar Goth, Pilibhit Road, Post Tanakpur, Dist. Champawat, Uttarakhand
Permanent Phone No. : 09497541903
Mobility : Willing to relocate anywhere in India and overseas.

I declare that the details above are correct and true to the best of my knowledge.

Manisha Kaloni