Dtic Manual

Dealer/Technician
intellidrive® Control
System Configuration
Program Version 7.0
Publication: PDSS-0066B Issued: 1 August 2016

Raymond, EASi, Reach-Fork, Swing-Reach, intellidrive, intelliguide, intellispeed, M
aintenance M inder, and Auto Power Off are U.S. trademarks of The Raymond
Corporation. All other brand and product names are trademarks or registered
trademarks of their respective companies. © Copyright The Raymond Corporation
2016. All Rights Reserved.
Dealer/Techician intellidrive® Control System Configuration Program
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Truck Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Compatible Trucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
How to Connect a Truck to a Computer. . . . . . . . . . . . . . . . . . . . . . 2-7
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Start-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Actions Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Change Truck Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Add a Passkey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Initialize Default Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Clear Primary Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Start Up Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Miscellaneous Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Issued: 1 August 2016, Publication: PDSS-0066B 1

Dealer/Techician intellidrive® Control System Configuration Program
2 Issued: 1 August 2016, Publication: PDSS-0066B

Dealer/Technician intellidrive® Control System Configuration Program
Overview
Overview
The Dealer/Technician intellidrive® Control System Configuration Program (DTIC) enables the
following to be performed:
• Change Truck Options:
Add or delete truck options. Requires a passkey, which is provided by Raymond Syracuse
Parts Division.
• Initialize Default Parameters:
Restore superword and truck operating parameters to their original factory defaults.
• Clear Primary Memory:
Clears the device that contains Truck Identification and Option configuration so that it can be
used in another truck if necessary.
• Help:
Obtains information regarding the above listed items and the required Hardware/Software.
Includes basic DTIC information and troubleshooting.
This version of DTIC replaces the previous 5.8 version.
Publication: PDSS-0066B, Issued: 1 August 2016 3

Overview
4 Publication: PDSS-0066B, Issued: 1 August 2016

Requirements
Requirements
PC
• 2 GB RAM
• OS: Windows XP, 7 or above (32 or 64 bit)
• I/O: USB 2.0 Port or Serial Port
• HDD Disk Space: 10MB
• Microsoft .NET Framework 4.0 or above
• DTIC.EXE - The executable Configuration Program
Truck Communications
• Interface Cable Assembly part number 610-809/001
• Communication Adapter Module part number 828-004-331/002
• USB to Serial Interface part number 610-809/W7P (with drivers installed)
Compatible Trucks
Truck
Orderpicker
Reach
EZ Reach
ET 24v Reach
ES 36v Reach
EASi Orderpicker
DT 24v Reach
DS 36v Reach
ETB 24v Reach
DSS 36v
EF 4-D Reach
SA Swing Reach
SB Swing Reach
EZB
DZ
DZB 36v EASi Reach
ETD-DTD Reach
ESD 36v Reach
ETE-DTE 24v Reach

Compatible Trucks

How to Connect a Truck to a Computer

Before the Configuration Program is run, the computer must be connected to the RJ 11jack in the
following locations:
• Vehicle Manager on Model 150/160 and Model 31 trucks (EASi2 vehicles)
• System Card at JS9 for all EASi™ Reach vehicles*
• Carriage Control Card at PC 10 for all EASi orderpickers*
• Carriage Manager at JC9 for all EASi Swing-Reach® trucks*
* Using the Communications Adapter Module. If the SMARTi® control system is installed, you must
disconnect the SMARTi control system connector before you can connect the Communication
Adapter Module.
Truck Model/ Primary

Components Required For
Serial Number Memory Connection Point
Connection
Range Location
150-160 (S/N Operator RJ11 Jack on Vehicle 610-809/W7P,USB to Serial

5000 and Up) Display Manager Interface
610-809/001, Interface Cable

Assembly


Connection
Range Location
31 (S/N 16806 Operator RJ11 Jack on Vehicle 610-809/W7P, USB to Serial

and Up) Display Manager Interface

Assembly

Assembly


Connection
Range Location
EASi™ Reach Operator JS9 on System Card 610-809/W7P, USB to Serial

(EZ,ES,DS,4D,E Display Interface
T,DT) series

Assembly
828-004-331/002,
Communication Adapter
Module


Connection
Range Location
EASi Carriage PC10 on Carriage control 610-809/W7P, USB to Serial

Orderpicker Control Card Card Interface

Assembly
828-004-331/002,
Module


Connection
Range Location
EASi Carriage JC9 at Carriage Manager 610-809/W7P, USB to Serial

Swing-Reach® Manager Interface

Assembly
828-004-331/002,
Module


Installation
Installation
At this point, you have already installed the DTIC software download from the SAP portal. Next, you
can start DTIC. See "Start-Up".
NOTE: If an older version of DTIC is installed on your computer, you do not need to uninstall or
delete it. However, it is strongly recommended that you use DTICv6.0 for all future changes.
If you have any issues regarding the installation of DTIC technical support is available at:
fieldservice@raymondcorp.com
Start-Up
From your desktop, double click the DTIC.EXE icon, which opens the program and begins the
initialization process.
Initialization
After DTIC starts, it automatically attempts to establish a communication link with the following:
• Vehicle Manager on EASi2 orderpickers and reach trucks or the VFC on EASif Reach trucks
• Carriage Manager on the EASi2 or EASi Swing-Reach® truck or the Carriage Control Card on
an EASi orderpicker
NOTE: These are referred to as the "truck computer" for the remainder of this document.
If the link is successful, the PC contactor is de-energized (prevents truck movement) and the main
screen appears. The Connection Status at the bottom of the main screen displays the word
"ONLINE."
NOTE: If communications are properly established, the Start-up communications error time-out
screen does not appear.

Initialization
An example of the DTIC main screen appears below. This is only an example screen. The
information that appears on the screen varies from truck to truck.
The left side of the main screen contains basic information for the connected truck. The information
in this area varies from truck to truck. The right side of the screen contains the options available
and that are enabled on the truck.

Actions Tab
Actions Tab
Under the Actions tab is a list of options available in DTIC. The data on the screen is read-only
except for the Actions tab. Select this tab at the top of the main screen to open the drop-down list
with all the available features of DTIC.
Select “Actions” from the menu bar at the top of the screen. The options below appear in the
drop-down list:
• "Change Truck Options" on page 15 - Requires a passkey, which is provided by Raymond
Syracuse Parts Division.
• "Initialize Default Parameters" on page 17 - Resets the truck's superword and password back
to their original defaults.
• "Clear Primary Memory" on page 18 Erases the memory stored on the device containing the
primary memory.
• "Help" on page 20 - Includes basic DTIC information and troubleshooting.
Change Truck Options

To add a truck option, contact the Syracuse Parts Distribution Center. A proper S-207 passkey for
the option must be processed by Syracuse. The new passkey might be part of the S-207 when the
paperwork is returned to the Dealer. If not, then the passkey must be obtained by phone, fax, or
mail. The Syracuse Parts Distribution Center generates all new passkeys. Each truck produced
requires a unique code. See "Add a Passkey" on page 16 for more information on passkeys.
To change an option,
1. Select the “Actions” tab.
2. Select “Change Truck Options.”

3. Type the number provided by Syracuse into the Enter Passkey field. Without a new passkey,
the option will not be enabled on the truck.

Add a Passkey
Add a Passkey
Follow the steps to enter a new passkey:
1. Select the “Actions” tab.
2. Select Change Truck Options.The Enter Passkey text appears and the cursor blinks to indicate
that you can start typing the new passkey.
3. Type the new passkey into the “Enter Passkey” field.

Only the passkey characters need to be typed. The dashes are entered automatically.
Characters 0-9 and A-F are valid characters; no other characters are allowed.
Enter the passkey exactly as received from the Parts Distribution Center. It will be either a 28-
or 42-character passkey. The number of characters in the passkey is based on the truck
model.
Tip:
Copy and paste the passkey into the “Enter Passkey” field.
4. Once you have entered the entire passkey, DTIC automatically sends the passkey to the truck.
You will either receive a success or failure message. If you do not see any confirmation/error
message, verify that you have copied and pasted the entire passkey. If the passkey is accepted
by the truck, then the following message appears:
5. Select “OK.” DTIC closes automatically.

If the passkey is entered incorrectly, or is not the correct passkey for that vehicle, then the
following message appears.

Initialize Default Parameters
6. Select “OK.” Reverify and then retype the passkey, or contact Field Service.
7. Select the red X in the upper right corner of the message window at any point to exit the entry
process.
Initialize Default Parameters

This function sends a command to the truck's computer to reset the Vehicle Function Controller
(VFC) to the factory default superword and password. Hour Meters, Options and Mileage are not
affected. The VFC parameters can also be set using the "Configure" mode on the truck. The factory
default parameters are listed in the appropriate maintenance manuals.
1. Select “Actions” on the main screen.
2. Select “Initialize Default Parameters.”
The message below appears after the truck's computer is successfully initialized to the factory
default values.
3. Select “OK.” DTIC closes automatically.

Clear Primary Memory
4. If the factory default parameters did not reset successfully, then the message below appears.
Contact Field Service.
5. Select “OK.”

The Clear Primary Memory feature removes the "identity" from the primary memory control card.
This is necessary to reuse the board in a different truck.
After the Control Card has been cleared, it cannot be reprogrammed by DTIC.
If this option does not appear in the drop-down list, then it is not available for that particular truck.
The table below indicates which model trucks have what Primary Memory:
Model # Primary Memory Location

150-160 (S/N 5000 and Up) Operator Display
31 (S/N 16806 and Up) Operator Display
DSS300/DSS350 Operator Display
EASi™ Reach Operator Display
(EZ,ES,DS,4D,ET,DT,ETB)
EASi Orderpicker Carriage Control Card
EASi Swing-Reach® Carriage Manager
Follow the steps to use the Clear Primary Memory option:

1. Turn the key switch to OFF.
2. Remove the Primary Memory card from the truck. Install the card to be cleared.
3. Connect the PC to the truck. Turn on the truck then the PC.
4. Select “Actions” at the top of the DTIC main screen to open the drop-down list.

5. Select "Clear Primary Memory." The following warning message appears:
NOTE: Pay attention to the messages that appear on the screen. They include important
information as to what to do next.
6. Select “Yes” to clear the memory from the card installed in the truck. If the memory is
cleared successfully, the following message appears:
7. Select “OK.” DTIC closes automatically. Power down the truck and then remove the
cleared Primary Memory card.

Help
If the memory does not clear then the message below appears:
Contact Field Service.

8. Select “OK.”.
NOTE: If you exit before powering down the truck, then the truck performs a "self- healing" memory
check. In most trucks, this restores the memory to the card from secondary memory
storage. The clear state of the card is then lost.
9. Install the original Primary Memory card into the truck. Apply power to the truck.
10. Test the truck for proper operation.
11. The "cleared" Primary Memory is ready for use in other trucks.
Help
Select the Help option to open a PDF file to learn about DTIC, and to review troubleshooting
information.
If the Help PDF file is open then the Command Status below the Truck Options area reads “PDF has
been opened.”
NOTE: The Help files only opens if a PDF reader is installed on your PC.

Troubleshooting
Troubleshooting
Start Up Errors
The truck's computer expects communications of some sort from DTIC. Messages must continually
be sent to the truck computer within two minutes. This insures that proper communications are
maintained during the configuration process. This is necessary to maintain the truck’s Security
Status during communications.
If the truck's computer does not receive a valid DTIC command within the two minutes,
communications are terminated, and the truck security is returned to the normal operating mode.
If the communication link is not successful, the following error messages could appear and the
program will stop.
Error:
This message occurs if there is no initial connection to the truck or there is an abrupt
disconnection..
Resolution:
Verify that the drivers have been installed properly, and that the cable is connected. Re-key the
truck and then reopen DTIC.

Start Up Errors
Error:
The truck has not successfully communicated and has timed out with your PC.
Resolution:
Key OFF the truck. Wait five seconds. Key ON the truck, and then select “Yes” to retry.
Error:
COM Port has been initialized but there isn’t a truck connected, this message displays telling the
user the COM# that had timed out.

Miscellaneous Errors
Resolution:
Make sure in Windows Device Manager that your communication cable is listed under Ports (COM
& LPT)
Error:
This truck’s board was uninitialized/erased.
Resolution:
Contact the Parts Distribution Center.
Error:
COMx is unavailable
Resolution:
Close any programs that may also be connected to the Com port. Only DTIC should be open when
reconfiguring the control card.
Error:
No .NET 4.0 or later version detected. Please Install Update.
Resolution:
Install .NET Framework 4.0 or after package from Microsoft Website.


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Dealer/Technician

Publication: PDSS-0066B Issued: 1 August 2016

Issued: 1 August 2016, Publication: PDSS-0066B 1

2 Issued: 1 August 2016, Publication: PDSS-0066B

Publication: PDSS-0066B, Issued: 1 August 2016 3

4 Publication: PDSS-0066B, Issued: 1 August 2016

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6 Publication: PDSS-0066B, Issued: 1 August 2016

How to Connect a Truck to a Computer

How to Connect a Truck to a Computer

Truck Model/ Primary

150-160 (S/N Operator RJ11 Jack on Vehicle 610-809/W7P,USB to Serial

610-809/001, Interface Cable

Publication: PDSS-0066B, Issued: 1 August 2016 7

How to Connect a Truck to a Computer

Truck Model/ Primary

31 (S/N 16806 Operator RJ11 Jack on Vehicle 610-809/W7P, USB to Serial

610-809/001, Interface Cable

610-809/001, Interface Cable

8 Publication: PDSS-0066B, Issued: 1 August 2016

How to Connect a Truck to a Computer

Truck Model/ Primary

EASi™ Reach Operator JS9 on System Card 610-809/W7P, USB to Serial

610-809/001, Interface Cable

Publication: PDSS-0066B, Issued: 1 August 2016 9

How to Connect a Truck to a Computer

Truck Model/ Primary

EASi Carriage PC10 on Carriage control 610-809/W7P, USB to Serial

610-809/001, Interface Cable

10 Publication: PDSS-0066B, Issued: 1 August 2016

How to Connect a Truck to a Computer

Truck Model/ Primary

EASi Carriage JC9 at Carriage Manager 610-809/W7P, USB to Serial

610-809/001, Interface Cable

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How to Connect a Truck to a Computer

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Change Truck Options

2. Select “Change Truck Options.”

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3. Type the new passkey into the “Enter Passkey” field.

5. Select “OK.” DTIC closes automatically.

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Initialize Default Parameters

Initialize Default Parameters

3. Select “OK.” DTIC closes automatically.

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Clear Primary Memory

Clear Primary Memory

Model # Primary Memory Location

Follow the steps to use the Clear Primary Memory option:

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Clear Primary Memory

5. Select "Clear Primary Memory." The following warning message appears:

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Contact Field Service.

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