ST. GABRIEL COLLEGE OF TECHNOLOGY AND ASSESSMENT CENTER, INC.

CONCEPT OF MANAGEMENT
Midterm Quiz 2

NAME: DATE:

COURSE:

Encircle the letter of the correct answer.

1. Management that invites the merger of challenges and opportunities for inbound logistics.
a. Returns management c. Post sales services
b. Benchmarking d. Change management

2. Plays a big part in logistics and supply chain implementation in different areas, from making
changes to the whole process or fixing issues with vendors.
a. Returns management c. Post sales services
b. Benchmarking d. Change management

3. This program links the available supply of returns with the product information and demand for
repairable items or re-captured materials.
a. Returns management c. Post sales services
b. Benchmarking d. Change management

4. Hotels can use information from this particular tactical level to improve processes and make
better decisions.
a. Returns management c. Post sales services
b. Benchmarking d. Change management

5. Comprise selling spare parts, installing upgrades, performing inspection, maintenance and
repairs, offering training & education and consulting.
a. Returns management c. Post sales services
b. Benchmarking d. Change management

6. The goal of this during logistics and supply chain implementation is to enhance design and
operational effectiveness.
a. Returns management c. Post sales services
b. Benchmarking d. Change management

7. Elements of your plan that express what you want to achieve by then.
a. Key Performance Indicators c. Return material authorization
b. Returns management d. Reverse logistics

8. Returns management is another term for _____?

a. Key Performance Indicators c. Return material authorization
b. Returns management d. Reverse logistics

9. They are the quantifiable, outcome-based statements you’ll use to measure if you’re on track to
meet your goals or objectives.
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 ST. GABRIEL COLLEGE OF TECHNOLOGY AND ASSESSMENT CENTER, INC.
a. Key Performance Indicators c. Return material authorization
b. Returns management d. Reverse logistics

10. Arrangement in which the supplier of a good or product agrees to have a customer ship the
item back to them in exchange for a refund or credit due to a product defect or malfunction.
a. Key Performance Indicators c. Return material authorization
b. Returns management d. Reverse logistics

Three pillars that support returns management processes:

a. Speed b. Visibility c. Control

11. Arrangement in which the supplier of a good or product agrees to have a customer ship the
item back to them in exchange for a refund or credit due to a product defect or malfunction.
12. It is a must to have quick and easy returns management and automate decisions regarding
whether to produce RMAs and if so, how to process them.

13. The tools needed in this pillar return processing include automated workflows, labels &
attachments and user profiles.

14. For improving this pillar, information needs to be captured initially in the process, ideally prior
to delivering the return to the receiving dock.

15. Most effective and easily implementable approaches for obtaining visibility are web-based
portals, carrier integration and bar-coded identifiers.

16. The producers need to be very cautious and pay close attention to receipts and
reconciliation and update the stakeholders of impending quality issues.

17. The key points in this process are regulatory compliance, reconciliation and final disposition
and quality assurance.

Prepared by: FMTS

 ST. GABRIEL COLLEGE OF TECHNOLOGY AND ASSESSMENT CENTER, INC.

Prepared by: FMTS