Professional Documents
Culture Documents
Incident Escalation Chart - PMO
Incident Escalation Chart - PMO
ALERT LEVEL 1
PROPERTY MANAGER
ALERT LEVEL 1
1. Customer / Homeowner Complaints
2. Comments by Client/BOT/Picar Principals Legend:
3. Minor Vehicular Accidents (No injuries or death) Mandatory or Required
4. Minor Accidents resulting to minor injuries Escalation
5. Tropical Depression, Typhon Signal No. 1
6. Community Activities (Fiesta, Local Events and Holidays, Parades
Escalation is optional or
7. Local Brownout (Not exceeding 2 Hours)
upon discretion of the
8. Uncollected Garbage as per schedule originator
9. Minor Altercations involving residents
10. Minor Equipment breakdown
11. Local rallies/ strikes, riots, major security incidents outside
property but within the vicinity
12. Resident’s death due to natural causes
13. Minor flooding
14. Illegal Construction
15. Unresolved Issues pending for 2 weeks
INCIDENT SITE PROBLEM/INCIDENT ESCALATION CHART
ALERT LEVEL 2
ALERT LEVEL 2
1. Fire
2. Earthquake
3. Major Flood
4. Inclement or severe Weather, Typhoon Signal No. 2 above
Legend:
5. Rallies, demonstration, riots, military takeover
6. Brownout (exceeding 2 hours) / Blackout (Large Areas) Mandatory or Required
7. Bomb Threat/ Explosions Escalation