TECH MAHINDRA’S

PEGA TECHNOLOGY PRACTICE FOR

TELECOM How can you leverage Tech Mahindra’s Pega
capabilities to remain competitive at a time of
industry disruption?

TOP 3 PRIORITIES FOR THE TELECOM INDUSTRY

CONNECTED PROCESSES

CONNECTED CUSTOMERS

CONNECTED EXPERIENCES

Tech Mahindra has partnered with Pegasystems Inc.,

to provide solutions based on these industry drivers

Communication solutions address these evolving requirements, to

achieve strategic advantages at key moments of the
Marketing customer lifecycle.
Churn

Telecom

Pega
NPS

Order Management

order fall out( OrderVu)

Campaign Management

Decision Management

On Boarding
KEY SOLUTIONS
ORDERVU
CUSTOMER ONBOARDING
RECENT SUCCESS STORIES
A leading Netherlands based telecom operator
Pega based Decision Management solution based on the Next-Best
Action Principle to improve customer retention through upgraded
personalization and targeting. It brought in a $400K savings through
faster time to market for new product launches and campaigns. It
ensured ease of management despite frequent product updates.
Top British multinational telecommunications group
Implemented a workflow management solution that helped the
technology and operations team of the organization to onboard new
customers and US sites faster. This resulted in reduction of overall
timelines usually needed to onboard a new customer from 8 weeks
to 2 weeks, provided a single interface and point of control for the
whole on boarding process, and reduced errors due to human
intervention.
A US telecom company
Built a reverse logistics solution to provide data visibility and enable
consistent repair operations management of partners for smooth
as well as cost reduction with improved quality management.
For further information, please write to Natesh.Parameswaran@techmahindra.com
PEGA TECHNOLOGY PRACTICE OVERVIEW
Tech Mahindra is a Pega Strategic Consulting Partner, with a history of
collaboration since 2003. With over 1000 consultants skilled in Pega
technologies, Tech Mahindra is well poised to serve our global
customers with experience gained from hundreds of successful
customer project implementations across various industries globally.
Tech Mahindra has deep experience in delivering Pega-based solutions
to complex business initiatives and also help organizations start small
and scale fast on business initiatives leveraging the Pega technologies.
Tech Mahindra and Pega closely collaborate at multiple levels – from
proactively developing go to market innovative industry solutions as
well as ensuring success on customer engagements.
Pega is a leader in software that streamlines business and enhances
customer engagement in Global 3000 organisations.
Pegasystems and Pega are registered trademarks of Pegasystems Inc.
and/or its affiliates. Other names may be trademarks of their
respective owners.
www.techmahindra.com