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CHAPTER - 2 - Matching Supply and Demand
CHAPTER - 2 - Matching Supply and Demand
CHAPTER 2
1
TABLE OF CONTENT
1. The strategic lead time management
1. Time based competition
2. Lead time concept
3. Lead time gap
4. Logistics pipeline management
2. Improving the visibility of demand
3. Demand management and planning
4. Collaborative planning, forecasting and replenishment
5. Logistics operations
1. Transportation
2. Warehouses
3. Packaging and material handling
6. Transportation model
2
3.1 The strategic lead time
management
➢ Time represent not only cost to the logistics
manager but extended lead times also imply
a customer service penalty.
7
3.1.1 Time-based … (cont.)
➢ However, it is not just time-to-market that is
important.
➢ Once a product is on the market the ability to
respond quickly to demand is equally
important.
➢ Companies that can achieve reductions in the
order-to-delivery cycle will have a strong
advantage over their slower competitors.
13
3.1.2 Lead time concept (cont.)
The cash-to-cash cycle
15
3.1.2 Lead time concept (cont.)
➢ The control of this total pipeline is the true
scope of logistics lead-time management.
➢ Longer pipelines – find an inevitable build-up
of inventory as a buffer at each step along the
supply chain.
➢ An approximate rule of thumb suggests that
the amount of safety stock in a pipeline varies
with the square root of the pipeline length.
18
3.1.3 Lead time gap (cont.)
➢ In the conventional organisation the only way to
bridge the gap between the logistics lead time and
the customer’s order cycle is by carrying inventory.
Example: logistics lead time
• the time taken to complete the process from goods inwards
to delivered product
21
3.1.3 Lead time gap (cont.)
➢ Reducing the gap can be achieved by
shortening the logistics lead time (end-to-
end pipeline time) whilst simultaneously
trying to move the customer’s order cycle
closer by gaining earlier warning of
requirements through improved visibility of
demand.
➔ Higher quality
➔ More flexibility
VALUE-
ADDED Raw Material
Time, Stock
Place &
Form
Utility
COST-ADDED
Production, Storage & Transport costs & the Time Cost of Money
26
3.1.4 Logistics pipeline … (cont.)
➢ Figure 3.7 shows an actual analysis for a
pharmaceutical product where the total
process time was 40 weeks and yet value was
only being added for 6.2 per cent of that
time.
28
3.1.4 Logistics pipeline … (cont.)
➢ An indicator of the efficiency of a supply
chain is given by its throughput efficiency,
which can be measured as:
30
3.1.4 Logistics pipeline … (cont.)
➢ Pipeline management is concerned with
removing the blockages and the fractures that
occur in the pipeline and which lead to inventory
build-ups and lengthened response times.
➢ The sources of these blockages and fractures are
such things as extended set-up and change-over
times, bottlenecks, excessive inventory,
sequential order processing and inadequate
pipeline visibility.
THE SUPPLY CHAIN MANAGEMENT: KEY
31
CONCEPTS & CASE STUDIES
3.1.4 Logistics pipeline … (cont.)
Reducing logistics lead time
➢ A supply chain map is essentially a time-based representation of
the processes and activities that are involved as the materials or
products move through the chain.
Supply Chain
Explanation Example
Map Time
• It is the time spent in process.
• It could be in-transit time,
• It may not necessarily be time
Horizontal manufacturing or assembly time,
when customer value is being
time time spent in production planning
created but at least something is
or processing, and so on.
going on.
• It is the time when nothing is
• When nothing happens the material
happening.
Vertical time or product is standing still as
• No value is being added during
inventory.
vertical time, only cost.
THE SUPPLY CHAIN MANAGEMENT: KEY
32
CONCEPTS & CASE STUDIES
Figure 3.9: Supply chain mapping – an example
Source: Scott, C. and Westbrook, R., ‘New strategic tools for supply chain management’,
International Journal of Physical Distribution and Logistics Management, Vol. 21, No. 1, 1991.
33
3.1.4 Logistics pipeline … (cont.)
Bottleneck management
➢ A bottleneck is the slowest activity in a chain and
whilst it may often be a machine, it could also be a
part of the information flow such as order processing.
➢ It is unnecessary to improve throughput at non-
bottlenecks as this will only lead to the build-up of
unwanted inventory at the bottleneck.
➢ These ideas have profound implications for the re-
engineering of logistics systems where the objective is
to improve throughput time overall, whilst
simultaneously reducing total inventory in the system.
THE SUPPLY CHAIN MANAGEMENT: KEY
34
CONCEPTS & CASE STUDIES
3.2 Improving the visibility of
demand
➢ The challenge is to find a way to receive
earlier warning of the customers’
requirements.
Firstly, the demand penetration point is too far down the
pipeline.
37
3.2 Improving the … (cont.)
➢ In so many cases the supplying company receives no
indication of the customer’s actual usage until an order
arrives.
Example
39
3.2 Improving the … (cont.)
➢ The area below the surface of the iceberg
represents the on-going consumption,
demand or usage of the product which is
hidden from the view of the supplier.
➢ It is only when an order is issued that any
visibility of demand becomes transparent.
Measure performance
42
3.3 Demand management … (cont.)
Generate aggregate demand forecast
• Wherever possible these plans should be made on
the basis of high-level aggregate volume forecasts at
the product family level.
• As we get closer to the point of demand fulfilment
then we can start to think about product mix
requirements.
• Because it is generally easier to forecast at the
aggregate level, statistical forecasting tools should
enable a reasonable level of accuracy to be achieved.
THE SUPPLY CHAIN MANAGEMENT: KEY
43
CONCEPTS & CASE STUDIES
3.3 Demand management … (cont.)
Modify the forecast with demand intelligence
• This stage of the S&OP process should involve key customers or accounts.
• The benefit of a joint supplier/ customer process to create a forecast is
that a wider array of intelligence can be taken into account.
Create a consensus forecast
• Essentially the principle is that marketing and sales people will meet at
regular intervals with operations and supply chain people.
• Figure 3.13 highlights the integrative nature of S&OP processes.
• Whereas in conventional businesses there is little integration between
the demand creation side of the business (i.e. sales and marketing) with
the demand fulfilment activity (i.e. logistics and operations), with the
S&OP philosophy there is a seamless alignment between the two.
45
3.3 Demand management … (cont.)
Create a ‘rough cut’ capacity plan
• Essentially the logic behind the rough cut capacity plan is to
look at the aggregate product family forecast for the planning
period and to translate that into the capacity and resources
needed, e.g. how much machine time, how much time in an
assembly process, how much transport capacity and so on.
Source: ECR
Europe/Accenture,
European CPFR Insights,
2002
52
Figure 3.15: Benefits of CPFR
Inventory
• 20-25% reduction
inventory carrying cost
• Improved forecast accuracy
Wastage • 50% reduction in
Benefits Decrease Costs unplanned overtime
• Up to 500% ROI on
Overtime promotions
• Reduced excess and
obsolete inventory
Transportation • Reduction in lead time
cost
Better
Increase availability • Reduced out-of-stocks
revenue • Improved consumer
Improved satisfaction ratings
consumer
satisfaction
53
3.5 Logistics operations
➢ There are three types of logistics operation:
✓ Transportation
✓ Warehousing
✓ Packaging and materials handling
60
3.5.1 Transportation (cont.)
The Transport Selection Decision
➢ Carrier Selection Determinants:
Various modes of transportation should be
considered.
Cost
Transit time and reliability
• Can be a competitive advantage
• Lowers customers’ inventory costs
Capability
Accessibility
Security
THE SUPPLY CHAIN MANAGEMENT: KEY
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CONCEPTS & CASE STUDIES
Table 3.17: The Carrier Selection Determinants and User
Implications
62
3.5.1 Transportation (cont.)
The Transport Selection Decision
➢ The Pragmatics of Carrier Selection:
Transit time reliability
Negotiated rates
Consolidating shipments among a few carriers
Financial stability
Sales rep
Special equipment
S C
u u
p Inbound Logistics Outbound Logistics
s
p t
l o
i m
e e
r r
67
Figure 3.20: Manufacturing Support (inbound logistics)
Supplier A
Supplier B
Warehouse
Supplier C
Supplier D
68
Figure 3.21: Mixing Warehouse (outbound logistics)
1 2 3 4
Customer W
Plant A, Product 1
1 2 3 4
Plant B, Product 2
Customer X
1 2 3 4
Plant C, Product 3
Customer Y
Plant D, Product 4
1 2 3 4
69
Figure 3.22: Mixing Warehouse (outbound logistics)
Customer W
Plant A, Product 1 1
1 2 3 4
Plant B, Product 2 22
Customer X
Mixing Warehouse 1 2 3 4
Plant C, Product 3 3
Customer Y
Plant D, Product 4 44
1 2 3 4
70
Figure 3.23: Consolidation Warehouse (outbound logistics)
Customer
Plant A
Plant B
Customer
Consolidation Warehouse
Plant C
Customer
Plant D
71
Figure 3.24: Breaking Bulk
72
Figure 3.25: Breakbulk Warehouse (outbound logistics)
Customer 1
Customer 2
Plant Breakbulk Warehouse
Customer 3
73
3.5.2 Warehousing (cont.)
Types of Warehousing: XYZ Company Warehouse
➢ Direct store delivery.
➢ Private warehousing.
Advantages Disadvantages
• Control • Fixed costs, especially if built
• Flexibility in design and for peak seasons
operation • Investment. Return may be
• Long-term cost better if money is placed
elsewhere
• Better use of human resources
• Tax benefits: depreciation
• Intangibles: image of stability
Sorting area
THE SUPPLY CHAIN MANAGEMENT: KEY
79
CONCEPTS & CASE STUDIES
3.5.2 Warehousing (cont.)
Cross-docking in at least two of these conditions:
➢ Product destination is known upon receipt.
➢ Destination is ready for immediate delivery.
➢ You daily ship to less than 200 locations.
➢ More than 70% of products fit conveyors.
➢ You receive large quantities of individual items.
➢ Products arrive pre-labeled.
➢ Some products are time-sensitive.
➢ Distribution center is near capacity.
➢ At least some inventory is pre-priced.
THE SUPPLY CHAIN MANAGEMENT: KEY
80
CONCEPTS & CASE STUDIES
3.5.3 Packaging and materials
handling
Packaging Fundamentals
➢ Building-blocks concept
Smallest unit is consumer package
Each unit is stocked within the next larger one to protect
the product
➢ Packaging
refers to materials used for the containment, protection,
handling, delivery, and presentation of goods
Serves three general functions
• To promote
• To protect
• To identify (label) the relevant product
85
3.5.3 Packaging and … (cont.)
Labeling
➢ Retroflective labels
➢ Batch numbers
➢ Weight
➢ Specific contents
➢ Instructions for use
➢ Information to allow passage through customs
➢ Compliance labeling
➢ One- or two-dimensional bar codes
➢ Smart labels or RFID labels
THE SUPPLY CHAIN MANAGEMENT: KEY
86
CONCEPTS & CASE STUDIES
Figure 3.27: Examples of Shipping Labels
87
3.5.3 Packaging and … (cont.)
Labeling
➢ Hazardous Materials
− Governmental regulations address labeling of hazardous
materials
➢ Requirements involve
− Labeling
− Packaging and repackaging
− Placing warnings on shipping documents
− Notifying transportation carriers in advance
➢ Globally Harmonized System of Classification and
Labeling of Chemicals (GHS) is a global system to
classify and label hazardous materials
THE SUPPLY CHAIN MANAGEMENT: KEY
88
CONCEPTS & CASE STUDIES
3.5.3 Packaging and … (cont.)
Issues in Packaging
➢ Environmental Protection
– Reduce packing materials used
– Use packaging materials that are more
environmentally friendly with recycled content
– Use reusable containers (closed-loop system)
– Retain or support services that collect used
packaging and recycle it (closed-loop system)
92
3.5.3 Packaging and … (cont.)
Packaging’s Influence on Transportation
Considerations
➢ Carrier’s tariffs and classifications influence the type of
packaging and packing methods that must be used.
➢ Carriers established classifications for two main reasons:
– Packaging specifications determined by product density lead to
the best use of the equipment’s weight and volume capabilities
– Carrier specifications for protective packaging reduce likelihood
of damage to products thus reducing the loss and damage
claims filed against the carrier
94
3.5.3 Packaging and … (cont.)
Unit Loads in Materials Handling
➢ A unit load (unitization) refers to consolidation
of several units (cartons or cases) into larger
units to improve efficiency in handling and to
reduce shipping costs.
• Source: http://cscmp.org/digital/glossary/glossary.asp
Advantages Disadvantages
• Additional protection • Provides large quantity
• Pilferage is discouraged that sometimes is of
• More fragile items can be limited value to resellers
stacked inside the load dealing in smaller
quantities
• Mechanical devices can be
substituted for hand labor • Must use mechanical or
automated device to move
97
3.5.3 Packaging and … (cont.)
Unit Loads in Materials Handling
➢ Basic unit is a pallet or skid
– Can be constructed from wood, wood composites,
plastic, paper, and metal
– Each pallet material has advantages and
disadvantages
– Should be less than 50 pounds
➢ Pallet or skid alternatives
– Slip sheet
– Shrink-wrap
THE SUPPLY CHAIN MANAGEMENT: KEY
98
CONCEPTS & CASE STUDIES
3.5.3 Packaging and … (cont.)
Unit Loads in Materials Handling
➢ Beyond the unit load
– Use of load-planning software
– Bracing
– Inflatable dunnage bags
– Load is subjected various forces including
• Vibration
• Roll
• Pitch
– Weighing out