Tata Tele Business Services

Escalation Matrix – FY20-21

Level 1
Level 0 Level 2 Level 3 Level 4
Region Circle (Your Respective Service Managers)
TAT: 0 - 4 hrs TAT: 4 - 8 hrs TAT: 8 -10 hrs TAT: + 12 Hrs TAT: + 24 Hrs

Sindhu Varanat
9029062999
sindhuvikas.varanat@tatatel.co.in

Call: 1800 266 1515 Manisha M Legha

9029014874
Email: manisha.mahabirlegha@tatatel.co.in Satish Kurup Ravi Nagpal Harpreet Bhinder
Mumbai Mumbai 1515@tatatel.co.in (Non-Technical) / 9324744363 9212100303 9030099707
data.enterprise@tatatel.co.in (Technical) KalyanKumar Jha sathishkumar.kurup@tatatel.co.in Ravi.Nagpal@tatatel.co.in Harpreet.Bhinder@tatatel.co.in
9029002193
Selfcare: https://www.tatateleservices.com/imanage kalyankumar.jha@tatatel.co.in

Nagalaxmi Padaychi
9029099921
nagalaxmi.padaychi@tatatel.co.in
 Level 1
Level 0 Level 2 Level 3 Level 4
Region Circle (Your Respective Service Managers)
TAT: 0 - 4 hrs TAT: 4 - 8 hrs TAT: 8 -10 hrs TAT: + 12 Hrs TAT: + 24 Hrs
Rohit Papneja
9034099350
rohit.papneja1@tatatel.co.in

Himachal Pradesh, Anu Gupta

Jammu & Kashmir, 9041099649
Punjab & Haryana anu.gupta@tatatel.co.in

Vimal Sharma
9212102665
vimal.sharma1@tatatel.co.in
Mijanur Rahaman
9045099771
mijanur.rahaman@tatatel.co.in
Uttar Pradesh
(East & West)
Vimal Sharma
9212102665
vimal.sharma1@tatatel.co.in
Anoop Kumar Bhardwaj
9212102664
Call: 1800 266 1515 anoop.kumarbhardwaj@tatatel.co.in

Email: Jitendra Kalra Abhishek Rajput Ravi Nagpal Harpreet Bhinder

DNCR - Delhi,
North 1515@tatatel.co.in (Non-Technical) / 9212751220 9044099595 9212100303 9030099707
Noida - Gurgaon
data.enterprise@tatatel.co.in (Technical) jitender.kalra@tatatel.co.in Abhishek.Rajput1@tatatel.co.in Ravi.Nagpal@tatatel.co.in Harpreet.Bhinder@tatatel.co.in

Selfcare: https://www.tatateleservices.com/imanage Amit Jain

9212103979
amit.jain5@tatatel.co.in
Abhimanyu Singh
9214309344
abhimanyu.singh@tatatel.co.in
Rajasthan
Vimal Sharma
9212102665
vimal.sharma1@tatatel.co.in
Ranjan Ghosh
9038099984
ranjan.ghosh@tatatel.co.in

Orissa, Bihar, Jharkhand, Samrat Majumdar

Kolkata, Rest of West 9038099823
Bengal & Assam samrat.majumdar@tatatel.co.in

Nidhi Khattar
9230509178
nidhi.khattar@tatatel.co.in
 Level 1
Level 0 Level 2 Level 3 Level 4
Region Circle (Your Respective Service Managers)
TAT: 0 - 4 hrs TAT: 4 - 8 hrs TAT: 8 -10 hrs TAT: + 12 Hrs TAT: + 24 Hrs
Swagath Kumar Aryavelly
8143210200
swagathkumar.aryavelly@tatatel.co.in
Andhra Pradesh
Prameela Gundlapalli
9246309087
prameela.gundlapalli@tatatel.co.in

Nithya L
9036099843
nithya.l1@tatatel.co.in

Rasa KumarMani
Karnataka 9606036230
Rasa.KumarMani@tatatel.co.in
Call: 1800 266 1515
Amrutha BN
Email: 9243499010 Thiyagarajan R Ravi Nagpal Harpreet Bhinder
South 1515@tatatel.co.in (Non-Technical) / amrutha.bn1@tatatel.co.in 9243499577 9212100303 9030099707
data.enterprise@tatatel.co.in (Technical) thiyagarajan.r@tatatel.co.in Ravi.Nagpal@tatatel.co.in Harpreet.Bhinder@tatatel.co.in

Selfcare: https://www.tatateleservices.com/imanage Raghavendra Kumar R

9282109475
raghavendrakumar.r@tatatel.co.in
Tamil Nadu
Thiyagu Murugesan
8438102651
thiyagu.murugesan@tatatel.co.in

Sharath Kumar B
Kerala 9037018886
sharath.kumarb@tatatel.co.in
 Level 1
Level 0 Level 2 Level 3 Level 4
Region Circle (Your Respective Service Managers)
TAT: 0 - 4 hrs TAT: 4 - 8 hrs TAT: 8 -10 hrs TAT: + 12 Hrs TAT: + 24 Hrs
Sheetal Patel
9227209996
sheetal.patel@tatatel.co.in
Gujarat
Ujjaval M Shah
9033000659
ujjaval.mshah@tatatel.co.in

Vivek VitthalraoDhengale
Madhya Pradesh &
9030084026
Chhattisgarh
Call: 1800 266 1515 Vivek.VitthalraoDhengale@tatatel.co.in

Email: Nimmi Khakharia Deepa Gulabani Ravi Nagpal Harpreet Bhinder

West 1515@tatatel.co.in (Non-Technical) / 8087012735 8446106568 9212100303 9030099707
data.enterprise@tatatel.co.in (Technical) nimmi.khakharia@tatatel.co.in deepa.gulabani@tatatel.co.in Ravi.Nagpal@tatatel.co.in Harpreet.Bhinder@tatatel.co.in

Selfcare: https://www.tatateleservices.com/imanage Amit Waghmare

9028468300
amit.waghmare1@tatatel.co.in
Rest of Maharashtra
Anuya Wankhade
9225525657
anuya.wankhade@tatatel.co.in

Madhav WamanKadam
9922007006
Madhav.WamanKadam@tatatel.co.in