Question 1:

List some of the micro operations to be found at Birmingham International Airport.

i) Baggage handling operation ii) Ground cress loading and unloading operation iii) Airline ticketing
operation iv) Information dispensing operation
v) Cleaning operation vi) Customer services operation vii) Technical maintenance operation viii) Fire alert
operation
Each of these micro operations played a significant role at Birmingham International Airport to improve
their business operations.

a) Identify the main transforming and transformed resources.

Operations management can defined as a set of components that can related into a set of input become
desired output. Furthermore, this conversion is called the transformation process that is view as the
technical core.
Basically, the main transforming and transformed resources are baggage handling operation, give some
information desk, checking passport control and security checks.Hence, the objective is to produce
outputs that important for the customers. This process generates the internal information as a part of
feedback process. Furthermore, this significant part is to aim serve with every customer well and keep it
to running the process safely on time.

b) State which is the predominant transformed resources, i.e., customers, materials, or information.
Each state of micro operations has different role that are based on customers, materials or information.
There are three micro operations are based on customers at Birmingham International Airport. First,
micro operation based on customers is baggage handling operations that do the sorting, checking and
dispatching bags to the many departing aircrafts.
Second, micro operation based on customers is airline-ticketing operation that deals with lines of
passengers, each of who may have different final destination. Third, micro operation based on
customers is customer services operations that give passenger

2.
 
Summarise the job of the operations director. What are the main issues/problems hefaces in managing the
airport?
The job of the operations director is to oversee and manage about 600 of the BIA
employees,manage day-to-
day airport’s operations
, develop short and medium-term operational planningand plan for long-term design and
development of the airport.He needs to ensure smooth day-to-day operations in and also outside
of the terminal, makethe operation as efficient as possible, make a real difference to both
passengers and airlines;and continually improvement to encourage inward investment and
exports