Mission U500 Service Manual

ACON Laboratories, Inc.
U500 Urine Analyzer
Service Manual
Page 1 of 67
CONFIDENTIAL
for Distributor Reference Only
Content
Part 1 General Information of U500

Part 2 Operating Instruction
Part 3 Check and Repair
Part 4 Spare Parts
Part 5 Error messages, possible reasons and troubleshooting
Part 6 Cleaning and Maintainance
Part 7 Language Chip Replacement Package Insert
Part 8 Detection Optimization
Page 2 of 67
CONFIDENTIAL
for Distributor Reference Only
1. General Information
1.1 Instruction
The U500 Urine Analyzer is a reflectance photometer that analyzes the intensity and color of light reflected
from the reagent areas of a urinalysis reagent strip. The analyzer also prints testing results through the
internal or external printer.
This service manual describes the control and repair of the U500. It is written for use by a well-trained
service engineer, who is experienced in repairing and maintaining instruments for -Diagnostic
investigations.
The U500 is a precise, calibrated optical measurement system. The listed operations below must be
accomplished with special attention and precision. Please take special care to disconnect the device from
the power supply if this is required by the instruction. If spare parts or accessories are needed, it is
absolutely necessary to use only original spare parts for this instrument.
Page 3 of 67
1.2 Components
Page 4 of 67
Page 5 of 67
2. Operating instruction
Turn on the Power Switch
Possible reason:
Yes Yes
No response from No response of Power 1. No electrical supply
Analyzer Switch indicator light 2. AC power cord disconnected or
damaged
No
Yes
Fuse is broken. Replace the fuse. Refer to section3.1.1
No
Possible reason:
The input voltage of Yes 1. The wire from the power socket
Switching Power to Switching Power Supply is
Supply is abnormal. loose or damaged.
2. Replace the Power Switch Unit.
No Refer to section 3.1.7
No
The output voltage of Yes Replace the Switching Power Supply.
Switching Power
Refer to section 3.1.5.
Supply is abnormal.
No
The wire harness connecting
The input voltage of main Yes Switching Power Supply to main
board is abnormal. board is loose or damaged. Refer to
section 3.1.6
No
Replace main board.

Refer to section 3.1.4
Analyzer keeps beeping
Yes
Replace main board.
Page 6 of 67
No
Yes The FFC connecting
Yes 1. Reseat the FFC connectors;
No LCD display LCD to Printer board is
2. Replace the FFC. Refer to section
loose or damaged.
3.2.1.
No
Yes
The 50-pin flat cable from 1. Reseat the cable connectors；
main board to Printer
2. Replace the 50-pin flat cable
board is loose or
damaged.
No No
Yes
LCD is damaged. Replace the LCD.
No
Yes
Replace the Printer board.
Printer board is damaged.
No
1. Potentiometer adjustment on
Replace main board. Main board is not proper.
Refer to section 3.1.4 Refer to section 3.2.5.
2. LCD damaged. Refer to section
The brightness of the Yes 3.2.3.
Yes
LCD display is abnormal characters on LCD is too 3. Printer board damaged. Refer
dark or contrast is low. to section 3.2.4
1. Reseat the connectors of cable

connecting LCD to Printer
board
2. Replace the FFC connecting
No LCD to Printer board. Refer to
section 3.2.1
3. Reseat the connectors of 50-pin
Yes
Other abnormal flat cable
appearance 4. Replace 50-pin flat cable. Refer
to section 3.2.2
5. Replace the LCD. Refer to
section 3.2.3
6. Replace the Printer board. Refer
to section 3.2.4
Page 7 of 67
7. Replace main board.
Section3.1.4
No
1. Reseat the Strip sensor board
Yes Yes connector. Refer to section
The strip sensor The sensor can’t respond
can’t sense the strip the strip at all 3.3.1
properly 2. Replace the Detection Unit.
No Refer to section 3.1.3
Yes 1. Clean the Strip sensor board.

The sensor can’t sense the Refer to section 3.3.2
strip in partly area. 2. Replace the strip sensor
board. Refer to section 3.3.1
No
No
Replace main board.
1. Reseat the motor connector.

Yes Yes
The strip catch The strip catch motor Refer to section 3.3.5;
motor can’t move can’t move at all. 2. Replace the Detection Unit.
properly. Refer to section 3.1.3;
No
1. Clean the Strip Carry

Furcation. Refer to section
Yes
The strip catch motor 3.3.3
can’t move smoothly. 2. Replace the Strip Carry
Furcation, refer to section
No 3.3.13
No
1. Clean the optical coupler
Yes Refer to 3.3.8
The strip catch motor
2. Replace Detection unit. Refer
can’t drive the belt to
to section 3.1.3
desired position.
3. Replace the Synchro-Strap;
No refer to section 3.3.12
Replace main board.

Page 8 of 67
No
Yes Yes 1. Reseat the motor connector.

The strip transfer The strip transfer motor
motor can’t move can’t move at all.
2. Replace the Detection Unit.
properly
Refer to section 3.1.3;
No
Yes
The strip transfer motor Replace the Detection Unit. Refer
can’t move smoothly. to section 3.1.3;
No
1. Clean the optical coupler

Refer to Section 3.3.9;
Yes 2. Replace the Detection Unit.
The strip transfer motor
can’t drive the belt to Refer to section 3.1.3;
desired position. 3. Replace the Strip Carry
Furcation, refer to
section3.3.13;
No
No
Replace main board.

Page 9 of 67
Yes 1. Reseat the motor connector.

The strip scanning Yes The strip scanning motor
motor does not does not move at all. Refer to section 3.3.7
move properly. 2. Replace Detection unit,
Refer to section 3.1.3,
3. Replace the strip scanning
No motor,refer to section 3.3.14;
1. Replace the MXL

Yes Synchro-Strap, refer to
The strip scanning motor
section 3.3.11
does not move smoothly.
2. Replace the Following
Pulley, refer to section3.3.15
No 3. Replace Detection unit,
No
Yes
The test results behave
Replace Detection unit, Refer to
obviously error.
section 3.1.3
No
Replace main board.

Refer to section3.1.4.
Yes Yes Replace the main board. Refer to

Self testing failed Main control unit failed section 3.1.4.
1. White calibration target is not

No clean, Refer to Section 3.3.4;
Yes 2. The Strip bed and waste box;
Optical sensor failed is positioned incorrectly on
Detection unit.
3. Replace the Detection Unit.
Yes
No Detection Unit failed. 1. Replace the Detection Unit.
2. Replace main board. Refer to
No
section 3.1.4
Yes 1. Replace the Detection Unit.

“Excessive light” failed Refer to section 3.1.3
2. Replace the main board. Refer
No to section 3.1.4
Page 10 of 67
Touch screen Yes The cable connecting Yes 1. Reseat the cable
abnormal LCD to Printer board is connectors;
loose or damaged. 2. Replace the cable. Refer
to section 3.2.1;
No
The 50-pin flat cable 1. Reseat the cable

Yes
connecting the main connectors;
board to Printer board is 2. Replace the cable. Refer
loose or damaged. No to section 3.2.2;
No
No
Yes
Replace the LCD. Refer to
LCD is damaged.
section 3.2.3;
No
Yes
Replace the printer board.
Yes
Menu display failure Replace the main board.
No
Yes Yes
Replace the battery. Refer to
Wrong configuration Battery is out of power.
section 3.4.1
of Date/Time
No
Yes
Bad contact between 1. Install the battery again.
battery and battery 2. Replace the main board.
contacts. Refer to section 3.1.4
No
No
Replace the main board.

Page 11 of 67
Yes Wrong External Data Yes

Data Transfer Use correct cable.
Transfer cable.
incorrect or failed
No
Yes
Wrong communication Setup the parameters as
parameters. defined in the user’s manual.
No
1. Reseat the cable
Yes
connectors
FFC connecting RS232 to
2. Replace the FFC. Refer to
main board is loose or
section 3.5.1
damaged.
No
No
Yes Replace the Data Transfer

The Data Transfer Cable
Unit is damaged. Cable Unit. Refer to section
No Possible Reason:
1. The printer is not set as
Replace the main board. “Internal”;
Refer to section 3.1.4. 2. The cable connecting
printer to Printer board is
loose or damaged; Refer
Yes
Internal See 1,2,3,5,6,7 to section 3.6.1
Printer has no response
printer 3. The 50-pin flat cable
abnormal connecting main board to
Printer board is loose or
Printer result is illegible See 2,4,5,10
damaged; Refer to section
3.2.2
4. The printer roller and
Printer does not feed paper See 2,3,5,6,7
priter head is
contaminated; Refer to
Printer feeds paper, but section 3.6.3
See 2,3,7,8,9,10 5. Printer is damaged. Refer
the printout is blank
to section 3.6.2
No
6. Printer board is damaged.
Printerout is incomplete See 2,4,5
7. Main board is damaged.
Characters in printedout Refer to section 3.1.4
See 2,5,6
are narrow 8. The printer paper isn’t
placed properly
Does not feed paper 9. The pinter paper isn’t
See 2,3,5,6,7
automatically thermal paper;
10. The green printer release
Page 12 of 67 lever is not seated.
Yes Yes
External Printer Printer is not set as Set printer “External” in
abnormal “External”. menu.
No
Yes
The External Printer is Use proper printer.
not the proper type.
No
No 1. Reseat the cable
The 50-pin flat cable Yes
connecting the main connectors
No 2. Replace the cable. Refer
board to Printer board is
loose or damaged. to section 3.2.2.
No
Yes
Replace the Data Transfer
RS232 board is damaged.
Cable Unit. Refer to section
No

The cable connecting the 1. Reseat the cable

Barcode Reader Yes Yes
main board to USB board connectors
abnormal is loose or damaged. 2. Replace the cable.
No
Yes
Replace the Data Transfer
Cable Unit. Refer to section
No 3.5.2;
Yes
Barcode Reader is damaged. Replace Barcode Reader.
No
No
Replace main board.

The Strip bed and waste

Yes Yes Install the Strip bed and waste
Test data is incorrect box is not in proper
location. box as in the user’s manual.
No
Yes
The Strip bed and waste Clean the Strip bed and waste
box is not clean. box as in the user’s manual.
No
Page 13 of 67
Yes
The white calibration is Clean the white calibration as
not clean. in the user’s manual.
No
Yes
Strip type error Use proper strip.
No
Yes
High and low frequency Replace Detection Unit. Refer
No is abnornal. to section 3.1.3.
No
Yes Replace Detection Unit. Refer
The Optical AMP board is
damaged. to section 3.1.3.
No

Displayed and
Yes Replace the main board.
stored data is
abnormal
No
For other abnormal

cases please
contact technical
support.
Page 14 of 67
3. Check and Repair

Section Content Operation Figure
3.1 3.1.1 1. Pull out the fuse Figure 1.
Switch Replace the box at the back of
Unit Fuse analyzer, Figure 1.
2. Take out the
damaged fuse,
Figure 2.
3. Replace a new fuse
into the box.
4. Install the fuse box
into the analyzer.
Figure 2.
Figure 3.
Page 15 of 67
3.1.2 3.1.2.1 Open the Upper

．
Figure 1．
Open and Housing
Close the 1. Take the strip bed
Upper and waste box out
Housing according to Figure
1.
2. Remove 3 screws at
the back of
analyzer, Figure 2.
Figure 2.
Page 16 of 67
3. Remove 3 screws at
the bottom of Figure 3.
analyzer, Figure 3.
4. Open the Upper
Housing according
to the Figure 4.
Figure 4.
Page 17 of 67
3.1.2.2 Close the Upper Figure 1.

Housing
1. Close the Upper
Housing and
Bottom Housing,
make sure they are
in proper location,
especially the screw
location marked in
Figure 1 and Figure
2;
2. Tighten all 6
screws ; Figure 2.
3. Insert the strip bed
and waste box,
Figure 3.
．
Figure 3．
Page 18 of 67
3.1.3 1. Open the Upper Figure 1.

Replace the Housing, refer to
Detection Section3.1.2.1;
Unit 2. Unplug all the
connectors marked
in Figure 1 and
remove 2 screws
marked in Figure 1;
3. Remove 6 screws
marked in Figure 1
and take off the
Protection Board,
Figure 2;
4. Unplug all the Figure 2.
connectors marked
in Figure 1 and
remove 6 screws
marked in Figure 1;
Page 19 of 67
5. Take out the Figure 3.

Detection Unit
carefully, Figure 4;
especially note the
Serrated Lock
Washers marked in
Figure 3;
6. Replace the
Detection Unit,
Install all screws and
connectors Figure 1.
Figure 4.
Page 20 of 67

Main Section3.1.2.1;
Board 2. Unplug all the
connectors marked
in Figure 1;
3. Remove 5 screws in
Figure 2;
4. Turn back the main
board and remove
the FFC, take out
the damaged main
board, Figure 3.
5. Replace the main Figure 2.
board, tighten all
screws, and plug in
all connectors as in
Figure 1. The FFC
should be fastened
in its original
position.
Figure 3.
Page 21 of 67

Switching Section 3.1.2.1;
Power 2. Remove the 2
Supply screws marked in
Figure 1 and take off
the Protection
Board, Figure 2;
3. Take off the
Detection Unit, refer
to Section 3.1.3 and
remove the 3 screws
marked in Figure 2;
4. Take off the main Figure 2.
board, refer to
Section 3.1.4;
Page 22 of 67
5. Remove the 4 Figure 3.

screws marked in
Figure 3;
6. Turn the analyzer to
its back and remove
the 2 screws marked
in Figure 4;
7. Take off the
damaged Switching
Power Supply;
8. Place a new
Switching Power
Supply onto the base Figure 4.
and reinstall all
screws.
Page 23 of 67

wire Section3.1.2.1;
harness 2. Unplug the
connecting connector and
Switching remove the 3
Power screws marked in
Supply to Figure 1;
Main 3. Replace the new
Board wire harness, plug
the connector and
fasten 3 screws,
espically attention
the color of wire
harness.
Page 24 of 67

Power Section3.1.2.1;
Switch 2. Take off the
Unit Detection Unit,
refer to Section
3.1.3;
3. Take off the main
board, refer to
Section 3.1.6;
4. Loose the wire
harness by
removing 3 Figure 2.
screws marked in
Figure 1, and
removing 2
screws marked in
Figure 1;
5. Turn back the
Grounding Bar
and loose the nut
with the
hexagonal
wrench, Figure 2;
6. Turn back the Figure 3.
Grounding Bar
and remove the
screw marked in
Figure 3;
Page 25 of 67
7. Press the snap at Figure 4.

the top of Power
Switch Unit using
flathead
screwdriver and
push it out,Figure
4;
8. Push out both of
the two snaps at
the top of Power
Switch Unit,
Figure 5;
Figure 5.
Page 26 of 67
9. For there are also Figure 6.

two snaps at the
bottom of the
Power Switch
Unit. Pull out the
Power Switch by
using the Allen
Hex plus Multi
Angle Long Arm
Key like Figure 6
and Figure 7;
10. Remove the
Power Switch Figure 7.
Unit, Figure 8;
11. Replace a new
Power Switch.
Screwing all the
wires down to the
power supply
terminals.
Figure 8.
Page 27 of 67
3.2 3.2.1 1. Open the Upper Figure 1.

LCD Replace the Housing, refer to
FFC Section 3.1.2.1;
connecting 2. Remove 4 screws
LCD to marked in Figure 1
Printer and take off the
Board Board shield
LCD,Figure 2;
Figure 2.
Page 28 of 67
3. Unplug the both Figure 3.

connectors of
FFC,Figure 3, and
take off this
damaged FFC;
4. Plug all the
connectors and
fasten all the
screws, Figure 4.
Figure 4.
Page 29 of 67

50-pin flat Section3.1.2.1;
cable from 2. Unplug the
Main connectors marked
Board to in Figure 1;
Printer 3. Replace the new
Board 50-pin flat cable
from Main Board to
Printer Board and
plug the connectors;
Page 30 of 67

Repace the Housing, refer to
LCD Section3.1.2.1;
2. Remove the screws
and take off the
Board shield
LCD,refer to
section 3.2.1.2;
3. Unplug the
connector of FFC
marked in Figure 1;
4. Remove 4 screws
marked in Figure 2; Figure 2.
5. Take off the
damaged LCD and
replace a new one.
Page 31 of 67

Printer Section 3.1.2.1;
Board 2. Unplug the 3
Printer board
connectors and
remove the 4
screws marked in
Figure 1;
3. Replace the Printer
board, plug all the
connectors and
tighten all 4 screws.

Potentiome Housing, refer to
ter Section3.1.2.1;
adjustment 2. Adjust the
potentiometer on the
Main board using
ceramic screwdriver
slotted tip as shown
in Figure 1;
3. Observe the
brightness of the
LCD, adjusting until
the proper
brightness is
observed.
Detection Reseat and Housing, refer to
Unit Replace the Section3.1.2.1;
Strip 2. Reseat the connector
Sensor marked in Figure 1;
Board 3. Unplug the
connector and
remove the 2 screws
marked in Figure 1;
4. Replace the Strip
Sensor Board,
tighten all 2 screws
and plug the
connector.
Page 32 of 67

Clean the Housing, refer to
Strip
Section3.1.2.1；
Sensor
2. Take off the Strip
bed and waste box;
3. Clean the Strip
Sensor using cotton
swab dipping in
75% alcohol
solution, Figure 1；
4. After a while, the

cleaned area is dry.
Page 33 of 67
3.3.3 1. Turn off the Figure 1.

Clean the analyzer and open
Strip Carry up the LCD
Furcation
Housing；
2. Take out the strip

bed and waste box,
Figure 1;
3. Turn the LCD
Housing, push the
Detection Unit to
the benmost position
slowly (marked in Figure 2.
Figure 2), stretch
hand and seize the
corner of Strip
CarryFurcation,
Figure 2;
4. Take out the Strip
CarryFurcation from
the meter, Figure 3;
Figure 3.
Page 34 of 67
5. Wipe the dirt on the Figure 4.

dentate rack
(especially on the
right side of upper
dentate) with a clean
and dry cotton ball
or soft paper, Figure
4；
6. Take the strip bed,

Figure 5 and waste
box back and close
the LCD housing, Figure 5.
Figure 6.
Figure 6.
Page 35 of 67

White Section 3.1.2.1;
Calibration 2. Take off the Strip
bed and waste box;
3. Clean the White
Calibration using
cotton swab dipping
in 75% alcohol
solution, Figure 1;

Reseat the Housing, refer to
connector Section 3.1.2.1;
of Strip 2. Reseat the No. “2”
Catch connector of Strip
Motor catch motor,
marked in Figure 1;

Reseat Housing, refer to
the Section 3.1.2.1;
connector 2. Reseat the No. “4”
of Strip connector of Strip
Transfer Transfer motor,
Motor marked in Figure 1;
Page 36 of 67

Reseat Housing, refer to
the Section3.1.2.1;
connector 2. Reseat the No. “7”
of Strip connector of Strip
Scanning Transfer motor,
Motor marked in Figure 1;

No. “ 1 ” Section 3.1.2.1；
Optical 2. Clean the No. “1”

Coupler optical coupler using
cotton swab dipping
in 75% alcohol


No. “ 2 ” Section3.1.2.1；

cotton swab dipping
in 75% alcohol

Page 37 of 67

No. “ 3 ” Section3.1.2.1；

cotton swab dipping
in 75% alcohol


MXL
Section 3.1.2.1；
Synchro-
Strap 2. Take off the
Protection Board,
refer to Section
3.1.5.2, remove 2
screws marked in
Figure 1 and take
off the Optical PCB
Cover;
3. Press the motor unit Figure 2.
with your left hand,
you should poke the
MXL
Synchro-Strap
using your other
hand ,like Figure 2;
Page 38 of 67
4. Once the MXL Figure 3.

Synchro-Strap has
loose for one side ,
take off it from the
clamp, Figure 3;
5. Take off the MXL
Synchro-Strap from
the hole of
Slide-rail
Subsidiary Holder,
make sure the
Following Pully is
OK, Figure 4; Figure 4.
6. Replace the new
MXL
Synchro-Strap and
install it carefully.

Synchro-St
Section3.1.2.1；
rap (Take
one side for 2. Take off the
example) Synchro-Strap
slowly like Figure
1;
Page 39 of 67
3. Replace a new Figure 2.

Synchro-Strap,
install one side first,
make sure the stick
rubber is in the
proper postion
using a straight
object like Figure 2;
4. Install the other
side of
Synchro-Strap like
Figure 3;
5. You can use the Figure 3.
same way to
replace the other
Synchro-Strap.
Figure 4.
Page 40 of 67
3.3.13 1. Turn off the Figure 1.

Replace the analyzer and open
Strip Carry up the LCD
Furcation
Housing；
2. Take out the strip

bed and waste box,
Figure 1;
3. Turn the LCD
Housing, push the
Detection Unit to
the benmost
position slowly Figure 2.
(marked in Figure
2), stretch hand and
seize the corner of
Strip
CarryFurcation,
Figure 2;
Page 41 of 67
4. Take out the Strip Figure 3.

CarryFurcation from
the meter, Figure 3;
5. Replace a new
arry Strip Furcation
and install it , make
sure the direction is
right; Figure 4;
6. Take the strip bed
and waste box back
and close the LCD
housing, Figure 5.
Figure 4.
Figure 5.
Page 42 of 67
3.3.14 1. Take out the Figure 1.

Replace the Detection Unit, refer
Strip to section 3.1.3.5;
Scanning 2. Take out the MXL
Motor Synchro-Strap, refer
to section 3.3.11.3;
3. Remove 4 screws
marked in Figure 3
and take out the
Strip Scanning
Motor;
Figure 2.
Figure 3.
Page 43 of 67
4. Replace a new Figure 4.

Strip Scanning
Motor, Figure 4;
5. Install the Strip
Scanning Motor,
make sure the
position of motor
cable is correct,
Figure 5;
6. Poke the Following
Pulley and tighten
all 4 screws , Figure
6; Figure 5.
Figure 6.
Page 44 of 67
3.3.15 1. Loose the MXL Figure 1.

Replace the Synchro-Strap,
Following refer to section
Pully 3.3.11.4;
2. Replace a new
Following Pully
and poke it into the
MXL
Synchro-Strap,
Figure 1;
3. Install the MXL
Synchro-Strap
carefully;
Battery Replace the Housing, refer to
Battery
Section 3.1.2.1；
2. Press the button

marked using a
small screwdriver
in Figure 1 to
release the battery
from the holder；
3. The battery should

pop out of the Figure 2.
holder，Figure 2；
4. Replace the battery

and press it tightly
into the holder until
it is retained by the
clip shown.
Page 45 of 67
3.5 3.5.1 1. Take out the Figure 1.

Data Reseat the Detection Unit, refer
Transfer FFC to section 3.1.3.5;
Cable Unit connecting 2. Tear the twin
RS232 to adhesive carefully,
Main Figure 1 and Figure
Board 2;
3. Replace a new FFC;
Figure 2.
Figure 3.
Page 46 of 67
4. Adhibit one twin Figure 4.

adhesive to the
Slide-rail Holder
5. Adhibit the
Slide-rail Holder to
the FFC carefully,
Figure 5;
6. Adhibit another twin
adhesive above the
Slide-rail Holder
Figure 5.
Figure 6.
Page 47 of 67
7. The FFC is installed Figure 7.

successfully.

Printer Replace the Housing, refer to
Data Section 3.1.2.1;
Transfer 2. Take off the
Cable Unit Detection Unit, refer
to Section 3.1.3;
3. Take off the main
board, refer to
Section 3.1.4;
4. Remove the 4
screws (specially
used for RS232 Figure 2.
Port) using two Hex
Sockets, Figure1;
5. Replace the Data
Transfer Cable Unit
and tighten all the
screws, Figure2.
Page 48 of 67

Reseat the Housing, refer to
connectors Section 3.1.2.1;
of printer 2. Reseat the
connectors marked
in Figure 1.
Page 49 of 67

Printer Section 3.1.2.1;
2. Take off the Printer
Board, refer to
Section 3.2.4;
3. Remove all 4
screws marked in
Figure 1;
4. Take off the Printer
Box and remove the
2 screws marked in
Figure 2. Figure 2.
5. Take off the printer
from Printer Box,
Figure 3.
6. Replace a new
printer, plug all the
connectors and
tighten all the
screws.
Figure 3.
Page 50 of 67
3.6.3 1. Raise the green Figure 1.

Clean the lever as shown in
Printer Figure 1 and
Roller and remove the printer
Printer paper;
Head 2. Clean the printer
roller and printer
head using cotton
swab dipping in
75% alcohol
solution, Figure 2;
3. After the cleaned
area is dry, position Figure 2.
the green lever
down again, Figure
3.
Figure 3.
Page 51 of 67
4. Spare parts
Part No. Name Subassembly Figure
001 LCD LCD
002 Printer Printer
Printer
003 Printer board
board
Page 52 of 67
004 Main board Main board
Switching
005 power Switching power Supply
Supply
Detection
006 Detection Unit
Unit
Strip sensor
007 Strip sensor board
board
Page 53 of 67
Optical
008 Optical couple
couple
Strip bed
090 and waste Strip bed and waste box
box
Data
010 Transfer Data Transfer Cable Unit
Cable Unit
011 Switch Unit Switch Unit
Page 54 of 67
Wire
harness
connecting Wire harness connecting
012 Switching Switching Power Supply
Power to Main Board
Supply to
Main Board
013 Battery Battery
50-pin flat
cable from 50-pin flat cable from
014 Main Board Main Board to Printer
to Printer Board
Board
Cable
connecting Cable connecting RS232 to
015
RS232 to Main Board
Main Board
Page 55 of 67
Cable
connecting
Cable connecting LCD to
016 LCD to
Printer Board
Printer
Board
Following
017 Following Pully
Pully
MXL
MXL
018 Synchro-Str
Synchro-Strap
ap
Synchro-Str
019 Synchro-Strap
ap
Page 56 of 67
Strip Carry
020 Strip Carry Furcation
Furcation
Strip
021 Scanning Strip Scanning Motor
Motor
Page 57 of 67
5. Error messages, possible reasons and trouble shooting methods
Error message Reason Trouble shooting

Fuse is broken Replace the fuse. Refer to section3.1.1.
The input voltage of Switching Power Supply Measure the input voltage of Switching
is abnormal Power Supply.
The output voltage of Switching Power Supply Replace the Switching Power Supply.
No response from
is abnormal. Refer to section 3.1.5.
Analyzer
The wire harness connecting Switching
The input voltage of main board is abnormal Power Supply to main board is loose or
damaged. Refer to section 3.1.6.
Main board is damaged. Replace main board Section3.1.4.
Analyzer keeps
beeping
1. Reseat the FFC connectors ;
The FFC connecting LCD to Printer board is
loose or damaged.
3.2.1.
1. Reseat the cable connectors ;
The 50-pin flat cable from main board to Printer
No LCD display 2. Replace the 50-pin flat cable Refer to
board is loose or damaged.
section 3.2.2.
LCD is damaged. Replace the LCD. Refer to section 3.2.3.
Replace the Printer board. Refer to
Printer board is damaged
section 3.2.4.
Main board is damaged. Replace main board. Section3.1.4.
The brightness of the characters on LCD is too Potentiometer adjustment on Main board
dark or contrast is low. is not proper. Refer to section 3.2.5.
1. Reseat the FFC connectors;

2.Replace the FFC Refer to Section3.2.1.
LCD display is 1. Reseat the cable connectors ;
abnormal. 2. Replace the 50-pin flat cable.
Other abnormal appearance
Refer to Section3.2.2.
Replace the LCD. Section3.2.3.
Replace the Printer board Section3.2.4.
Replace the main board. Section3.1.4.
1. Reseat the Strip sensor board

The strip sensor can’t connector. Detection Unit. Refer to
sense the strip properly The sensor can’t respond the strip at all. section 3.3.1
2. Replace the Detection Unit. Refer to
section 3.1.3
Page 58 of 67
1. Clean the Strip sensor board. Refer to

section 3.3.2
The sensor can’t sense the strip in partly area.
2. Replace the strip sensor board. Refer
to section 3.3.1
Main board is damaged. Replace main board Section3.1.4;
1. Reseat the motor connector. Refer to

section 3.3.5;
The strip catch motor can’t move at all.
section 3.1.3.
1. Clean the Strip Carry Furcation.

The strip catch motor can’t move smoothly.
2. Replace Detection unit. Refer to
section 3.1.3
The strip catch motor
can’t move properly. 1. Clean the optical coupler Refer to
3.3.8
The strip catch motor can’t drive the belt to 2. Replace Detection unit. Refer to
desired position. section 3.1.3
3. Replace the Synchro-Strap; refer to
section 3.3.12
Main board is damaged. Replace main board Section3.1.4

section 3.3.6;
The strip transfer motor can’t move at all..
section 3.1.3.
Replace the Detection Unit. Refer to
The strip transfer motor can’t move smoothly.
The strip transfer section 3.1.3;
motor can’t move 1. Clean the Strip Carry Furcation.
properly Refer to section 3.3.3
The strip transfer motor can’t drive the belt to 2. Replace the Strip Carry Furcation,
desired position. refer to section 3.3.13
3. Replace Detection unit. Refer to
section 3.1.3
section 3.3.7
The strip scanning
2. Replace Detection unit, Refer to
motor does not move
The strip scanning motor does not move at all.. section 3.1.3,
properly
3. Replace the strip scanning
motor,refer to section 3.3.14;
Page 59 of 67
1. Replace the MXL Synchro-Strap,

refer to section 3.3.11
The strip scanning motor does not move 2. Replace the Following Pully, refer to
smoothly. section 3.3.15
3. Replace Detection unit, Refer to
section 3.1.3;
Replace Detection Unit, Refer to section
The test result behave obviously error .
3.1.3.
Main board is damaged. Replace main board.Section 3.1.4.
Replace the main board. Refer to section

Main control unit failed.
3.1.4..
1. White calibration is not clean, Refer
to Section 3.3.4;
2. The Strip bed and waste box
Optical sensor failed. is positioned incorrectly on Detection
unit.
Self testing failed section 3.1.3
section 3.1.3
Detection Unit failed.
2. Replace main board. Refer to section
3.1.4
section 3.1.3
“Excessive light” failed.
2. Replace the main board. Refer to
section 3.1.4
1. Reseat the FFC connectors;
The FFC connecting LCD to Printer board is
loose or damaged.
3.2.1;
1. Reseat the cable connectors;
The 50-pin flat cable connecting the main board
2. Replace the cable. Refer to section
to Printer board is loose or damaged.
Touch screen abnormal 3.2.2;
LCD is damaged. Replace the LCD. Refer to section 3.2.3;
Replace the Printer board.

Menu display failure Main board is damaged. Replace main board Section3.1.4
Page 60 of 67
Battery is out of power. Replace the battery. Refer to section 3.4.1
1. Install the battery again.

Bad contact between battery and battery
2. Replace the main board. Refer to
Wrong configuration contacts.
section 3.1.4
of Date/Time
Wrong external Data Transfer cable. Use correct cable.
Setup the parameters as defined in the

Wrong communication parameters.
user’s manual.
1. Reseat the cable connectors;
FFC connecting RS232 to main board is loose
Data transfer incorrect or damaged.
3.5.1.
or failed Replace the Data Transfer Cable Unit.
The Data Transfer Cable Unit is damaged.
Refer to section 3.5.2..
1. The printer is not set as “Internal”;

2. The cable connecting printer to
Printer board is loose or damaged;
3. The 50-pin flat cable connecting
main board to Printer board is loose
Printer has no response. or damaged; Refer to section 3.2.2;
4. Printer is damaged. Refer to section
3.6.2;
5. Printer board is damaged. Refer to
Internal printer section 3.2.4;
abnormal 6. Main board is damaged. Refer to
section 3.1.4.
2. The printer roller and priter head is
Printer result is illegible contaminated; Refer to section 3.6.3;
3.6.2;
4. The green printer release lever is not
seated.
Page 61 of 67

2. The 50-pin flat cable connecting main
board to Printer board is loose or
damaged; Refer to section 3.2.2;
Printer does not feed paper.
3.6.2;
section 3.2.4;
5. Main board is damaged. Refer to
section 3.1.4.
or damaged; Refer to section 3.2.2;
Printer feeds paper, but the printout is blank. 3. Main board is damaged. Refer to
section 3.1.4;
4. The printer paper isn’t placed
properly;
5. The pinter paper isn’t thermal paper;
6. The green printer release lever is not
seated.
Printout is incomplete 2. The printer roller and priter head is
contaminated; Refer to section 3.6.3;
3.6.2.
Characters in printedout are narrow. 2. Printer is damaged. Refer to section
3.6.2;
section 3.2.4.
Page 62 of 67

or damaged; Refer to section 3.2.2;
Does not feed paper automatically
3.6.2;
section 3.2.4;
5. Main board is damaged. Refer to
section 3.1.4.
Printer is not set as “External”. Set printer “External” in menu.
The external printer is not the proper type. Use proper printer.
1. Reseat the cable connectors
The 50-pin flat cable connecting the main board
External printer 2. Replace the cable. Refer to section
to Printer board is loose or damaged.
abnormal. 3.2.2..
Replace the Data Transfer Cable Unit.
The cable connecting the main board to USB 1. Reseat the cable connectors
board is loose or damaged. 2. Replace the cable.
Replace the Data Transfer Cable Unit.
Barcode Reader RS232 board is damaged.
abnormal
Barcode Reader is damaged. Replace Barcode Reader.
Install the Strip bed and waste box as in

The Strip bed and waste box is not in proper
the user’s manual.
location.
Clean the Strip bed and waste box as in
The Strip bed and waste box is not clean.
the user’s manual.
Clean the white calibration as in the
The white calibration is not clean.
user’s manual.
Test data is incorrect Strip type error Use proper strip.
Replace Detection Unit. Refer to section

High and low frequency is abnornal.
3.1.3.
Replace Detection Unit. Refer to section
The Optical AMP board is damaged.
3.1.3.
Displayed and stored

data is abnormal
Page 63 of 67
6. Cleaning and Maintainance

6.1 Daily Cleaning
Cleaning the strip bed and waste box with water after every use.
Daily Cleaning
Procedure Figure
Turn off the analyzer and take out the strip bed
and waste box.
Remove the waste strips in box, and clean the

strip bed and waste box with water
Dry the strip bed and waste box with clean and
dry cotton cloth or paper
Insert the strip bed and waste box to the

analyzer.
6.2 Periodic Cleaning

The dentate rack under strip bed will get dirty after usual testing, which will affect the testing results. So
the dentate rack should be cleaned after one month using or 5000 testing. Refer to section 3.3.3
Page 64 of 67
7. Language Chip Replacement Package Insert
Language Chip Replacement Package Insert

Procedure Figure
1. Open the upper Housing, refer to Section
3.1.2.1;
2. Remove the waste tray from the analyzer;
Locate the PLCC44 Chip on the main board.
Remove the original PLCC44 Chip from the holding

socket with the PLCC extractor.
EMBED PBrush
1. Insert the new PLCC44 Chip in the same
direction as the original PLCC44 Chip;
2. Press the PLCC44 Chip into the holding socket
with fingers.
Locate the PLCC32 Chip on the main board.
Remove the original PLCC32 Chip from the holding

socket with the PLCC extractor.
1. Insert the new PLCC32 Chip in the same

direction as the original PLCC32 Chip;
2. Press the PLCC32 Chip into the holding socket
with fingers.
Page 65 of 67
Close the Upper Housing,refer to Section 3.1.2.2 .

Insert the waste tray.
Plug the power cord into the analyzer and turn the
Power Switch on.
Press to display the Main Menu.
Press from the Main Menu to view the newly

installed languages on the Language screen. Choose
proper language.
Page 66 of 67
8. Detection Optimization
Detection Optimization will ensure that the analyzer-read results will be consistent with the
visual-read results for one or more of the following analyzes: Leucokyte, Nitrite, Urobilinogen,
Protein, Blood, Ketone, Bilirubin, Glucose and Ascorbic Acid. Specific Gravity and pH detection is
determined by qualitative values. Contact technical support for more details on optimizing the
detection of the U500 Urine Analyzer.
Page 67 of 67

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ACON Laboratories, Inc.

U500 Urine Analyzer

Part 1 General Information of U500

Turn on the Power Switch

Replace main board.

Analyzer keeps beeping

1. Reseat the connectors of cable

Yes 1. Clean the Strip sensor board.

1. Reseat the motor connector.

1. Clean the Strip Carry

Replace main board.

Yes Yes 1. Reseat the motor connector.

1. Clean the optical coupler

Replace main board.

Yes 1. Reseat the motor connector.

1. Replace the MXL

Replace main board.

Yes Yes Replace the main board. Refer to

1. White calibration target is not

Yes 1. Replace the Detection Unit.

The 50-pin flat cable 1. Reseat the cable

Replace the main board.

Yes Wrong External Data Yes

Yes Replace the Data Transfer

Replace the main board.

The cable connecting the 1. Reseat the cable

Replace main board.

The Strip bed and waste

Replace the main board.

For other abnormal

3. Check and Repair

3.1.2 3.1.2.1 Open the Upper

3.1.2.2 Close the Upper Figure 1.

3.1.3 1. Open the Upper Figure 1.

5. Take out the Figure 3.

3.1.4 1. Open the Upper Figure 1.

3.1.5 1. Open the Upper Figure 1.

5. Remove the 4 Figure 3.

3.1.6 1. Open the Upper Figure 1.

3.1.7 1. Open the Upper Figure 1.

7. Press the snap at Figure 4.

9. For there are also Figure 6.

3.2 3.2.1 1. Open the Upper Figure 1.

3. Unplug the both Figure 3.

3.2.2 1. Open the Upper Figure 1.

3.2.3 1. Open the Upper Figure 1.

3.2.4 1. Open the Upper Figure 1.

3.2.5 1. Open the Upper Figure 1.

3.3.2 1. Open the Upper Figure 1.

4. After a while, the

3.3.3 1. Turn off the Figure 1.

2. Take out the strip

5. Wipe the dirt on the Figure 4.

6. Take the strip bed,

3.3.4 1. Open the Upper Figure 1.

3.3.5 1. Open the Upper Figure 1.

3.3.6 1. Open the Upper Figure 1.

3.3.7 1. Open the Upper Figure 1.

3.3.8 1. Open the Upper Figure 1.

No. “ 1 ” Section 3.1.2.1；

Optical 2. Clean the No. “1”

3. After a while, the

3.3.9 1. Open the Upper Figure 1.