Unit 1

Vocabulaty
A
 Across
1. inexpensive
8 stylish
4 aspirational
9 cool
7 well-made
11 upmarket
 Down
3 value for money 5 reliable
8 sexy
10 fun
6 timeless
 B
2 market
4 product
4 brand
5 product
6 market
 Language review
 A
2 takes
3 do / target
4 is not (isn't) working
5 Are / investing
6 works
7 are ('re) taking
8 is not (isn't) selling
9 are ('re) targeting
10 doesn't (does not) invest
 B
2 manages
3 develop
4 is working
5 is supervising
6 is writing
7 enjoys
8 is expanding
9 has
10 owns
11 are increasing
12 is becoming
 C
2 How many new products do they develop each year?
3 Where is Ralf working this week?
4 What is he doing (in the lab)?
5 Is he writing a letter?
6 In which countries does Merlin foods have subsidiaries?
7. Are sales and earnings for the company increasing?
 D
 2 believe
3 belong
5 consist /
6 contain
7 depend
8 prefer
9 realise
11 seem
13 suppose
E.
2 Does / agree
3 does not (doesn't) contain
4 depends
5 consists
6 Do / belong

Writing
A
3 that
4 and
5 верно
10 and
6 up
7 of
8 верно
9 верно
10 and
11 an
12 верно
13 our

Письмо:

Тo
Neolech's Head of Travel
From Account Manager for BTS
Subject: Compensation and apologies for the bud service.
Dear NeoTech's Head of Travel,
I am writing in conjuction with your most recent travel organised by BTS. I heard
that there have been some issues with it and I would like to sincerely apologise for
the inconvenienees. I would like to take full the responsibility for what happened.
As you are one of our most valued clients. I will provide a suitable compensation.

First and foremost, the company will cover all the unanticipated charges We will
pay for all costs of hotel and car price difference. We will do all we can to regain
your missing luggage and we will pursue legal action against airlines for
compensation because of diverted fight and every issues connected with it
Passengers should not be treated in this manner. Then, we will provide further
perks for your next busniness trip. You also will receive 20% of discount in the car
rental.
To make sure a similar incident does not occur again, we promise to verify our
partners and check services for our clients more precisely, Please contact me if any
difficulties arise in the future. I will guarantee the best solution for any problem.
I hope you will accept the offer and you will be satisfied with the results of our
efforts. Please contact me at any time if you have any questions.

Yours sincerely
Hien Thao
BTS's Account Manager

Учебник:
Unit 1
Vocabulary
A
1d
2c
3b
4e
5a
6i
7j
8f
9h
10 g
11 m
12 n
13 k
14 o
15 l
B
brand
1 awareness
2 loyalty
3 stretching
4 image
product
5 endorsement
6 lifecycle
7 range
8 placement
market
9 1eader
10 segment
11 challenger
12 research
Listening 16 стр
C
1 demands
2 label
3 exclusivity
4 look for
5 understand
6 forget
7 double
8 of luxury
Language review
B
1 a) is working
b) spends (or spend)
2 a) sells
b) is negotiating
3 a) are launching
b) have
C
1 is growing
2 holds
3 dominates
4 operates
5 generates
6 focuses
7 see
8 are beginning
9 are becoming
10 generate
11 holds
12 is growing
Unit 2.
Starting up
B
1 room
2 luggage
3 queues
4 food
5 trolleys
6 seats
7 cancelations
8 jet
9 checks
10 cabin
Vocabulary
A
1m
2k
3n
4f
5j
6l
7c
8b
9e
10d
11 o
12a
13h
14i
15 g
British
2 city centre
b) lift
c) public toilet
5 return
e) economy class
f) single
h) bill
10 timetable
11 car park
12 queue
i) booking
l) motorway
m) underground
n) hand luggage
15 ground floor
7. c
8. a
9. d
10. a
11. c
C
Across
3. Subway
5. Check
6. Peak
9. Return
10. Timetble
Down
2. Elevator
4. Boarding
 5. Car park
7. Lounge
8. Single
Language review
A
2. c
3. e
4. b
5. a
B
B1
C5
D3
E2
C
2 We're going to meet our agent to discuss our new
strategy.
3 So you finish in five minutes? OK then. I'll wait for
you in the lounge.
4 What time does the train arrive in Brussels?
5 By the way, Jeff, what are you doing on Thursday afternoon?
6 It's all decided now. We're (or are) going to hold the sales conference in Rome.
7. Monday morning? Just one moment. I'll just check my diary.
Language +
D
1 I'll give Mr Dupuis a ring as soon as I arrive in Brussels.
2 If my flight is delayed, I'll miss the presentation.
3 I'm going to stay here until I find a better hotel.
4 I'll visit our Chinese suppliers in May unless you advise me not to go.
5 Please come and visit our headquarters when you are in Copenhagen again.
Writing
From: Hotel Atlántida (A Coruña, Spain) +34 981 400 123
To: Ms V McDermott, Granta Computer Services Ltd +44 1865 244 987
April 28
Dear Ms McDermott,
This is to confirm inclusive, at a rate of 140 euros per night. As requested your booking for a single room from May 17 to May 20, we
will hold your room until midnight on the day of your arrival
We look forward to seeing you in May.
Yours sincerely,

Vocabulary
A
1d
2c
3b
4e
5a
6i
7j
8f
9h
10 g
11 m
12 n
13 k
14 o
15 l
B
brand
1 awareness
2 loyalty
3 stretching
4 image
product
5 endorsement
6 lifecycle
7 range
8 placement
market
9 1eader
10 segment
11 challenger
12 research
Listening
C
1 demands
2 label
3 exclusivity
4 look for
5 understand
6 forget
7 double
8 of luxury
Language review
B
1 a) is working
b) spends (or spend)
2 a) sells
b) is negotiating
3 a) are launching
b) have
C
1 is growing
2 holds
3 dominates
4 operates
5 generates
6 focuses
7 see
8 are beginning
9 are becoming
10 generate
11 holds
12 is growing
Unit 2.
B
1 room
2 luggage
3 queues
4 food
5 trolleys
6 seats
7 cancelations
8 jet
9 checks
10 cabin
Vocabulary
A
1m
2k
3n
4f
5j
6l
7c
8b
9e
10d
11 o
12a
13h
14i
15 g
British
2 city centre
b) lift
c) public toilet
5 return
e) economy class
f) single
h) bill
10 timetable
11 car park
12 queue
i) booking
l) motorway
m) underground
n) hand luggage
15 ground floor
B
2 parking lot
3 carry-on baggage
4 subway
5 schedule
6 line
7 downtown
8 reservation
Reading
D
1f
2g
3e
4a
5b
6c
7d
E
1 peak travel
2 frequent-flyer points
3 upgrade
4 ground staff
5 Boarding pass
6 check in
7 lounge
Language review
A
1 're going to
2 'II
3 're going to
4 'II
5 'II
B
1 are staying
2 departs
3 does the conference begin
4 are you doing
5 does this train get
C
1 The flight's delayed, so I'm going to wait in the lounge.
2 OK, I've decided. I'm going to book the next flight to New York.
3 Let's check the timetable. The flight leaves at 18:30.
4 It's OK, I don't need a lift I'm taking a taxi to the airport.
5 Friday afternoon? I'll just check my diary. I'm not doing anything special.
6 There are two flights to Hong Kong on Friday. I'll catch the later one.
7 It's all arranged, we're meeting at five in reception.
8 Next week, we're flying to Munich for the conference.
Listening
B
1 I'd like to make an appointment
2 day would suit you
3 How about Wednesday
4 you make it
5 me check the diary
C
1 Will you hold
2 but something come up
3 I'd like to meet her
4 preferably
5 Could she call me back
6 020 785 5 3814

1.