HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

SERVICE MANUAL
ORIGINAL MANUAL ISSUE DATE: 07/2015
GN1S CHASSIS
Segment: SE1L
Version Date Subject
1.0 07/2015 Original manual issue.

LCD TV

9-888-181-A1
SERVICE MANUAL
GN1S CHASSIS
Segment: SE1L

LCD TV

9-888-181-A1
MODEL LIST

MODEL COLOR COMMANDER DEST. MODEL COLOR COMMANDER DEST.

KDL-32R320C Black RMT-TX110L (LA1)
MX

KDL-32R325C Black RMT-TX110B (LA8)

CHILE
PERU
VENEZUELA

KDL-32R327C Black RMT-TX110B (CO1)

COLOMBIA

KDL-40R375C Black RMT-TX110B (LA8)

CHILE
PERU
VENEZUELA

KDL-40R377C Black RMT-TX110B (CO1)

COLOMBIA

KDL-32R320C/325C/327C, 40R375C/377C 3
WARNINGS AND CAUTIONS - ENGLISH

CAUTION
These servicing instructions are for use by qualified service personnel only.
To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

WARNING!!
An isolation transformer should be used during any service to avoid possible shock hazard, because of live chassis.
The chassis of this receiver is directly connected to the ac power line.

CARRYING THE TV
Be sure to follow these guidelines to protect your property and avoid causing serious injury.
• Carry the TV with an adequate number of people; larger size TVs require two or more people.
• Correct hand placement while carrying the TV is very important for safety and to avoid damages.

SAFETY-RELATED COMPONENT WARNING!!

Components identified by shading and mark on the schematic diagrams, exploded views, and in the parts list are critical for safe operation. Replace these components with Sony
parts whose part numbers appear as shown in this manual or in supplements published by Sony. Circuit adjustments that are critical for safe operation are identified in this manual.
Follow these procedures whenever critical components are replaced or improper operation is suspected.

CAUTION ABOUT THE LITHIUM BATTERY

• Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.
• Outer case broken battery should not contact to water.

KDL-32R320C/325C/327C, 40R375C/377C 4
WARNINGS AND CAUTIONS - FRENCH

ATTENTION!!
Ces instructions de service sont à l’usage du personnel de service qualifi é seulement.
Pour prévenir le risque de choc électrique, ne pas faire l’entretien autre que celui contenu dans le Mode d’emploi à moins que vous soyez qualifi é faire ainsi.

WARNING!!
Afi n d’eviter tout risque d’electrocution provenant d’un chássis sous tension, un transformateur d’isolement doit etre utilisé lors de tout dépannage. Le chássis de ce récepteur est
directement raccordé à l’alimentation du secteur.

POUR TRANSPORTER LE TÉLÉVISEUR

Tenez compte de ce qui suit pendant l’installation du téléviseur :
• Débranchez tous les câbles avant de transporter le téléviseur.
• Transportez le téléviseur avec le nombre de personnes approprié ; un téléviseur de grande taille doit être transporté par au moins deux personnes.
• Lors du transport du téléviseur, l’emplacement des mains est très important pour votre sécurité, ainsi que pour éviter de causer des dommages.

ALERTE!!
Afi n d’eviter tout risque d’electrocution provenant d’un chassis sous tension, un transformateur d’isolement doit etre utilise lors de tout depannage. Le chassis de ce recepteur est
directement raccorde a l’alimentation du secteur.

ATTENTION AUX COMPOSANTS RELATIFS A LA SECURITE!!

Les composants identifi es par une trame et par une marque sur les schemas de principe, les vues explosees et les listes de pieces sont d’une importance critique pour la securite
du fonctionnement. Ne les remplacer que par des composants Sony dont le numero de piece est indique dans le present manuel ou dans des supplements publies par Sony. Les
reglages de circuit dont l’importance est critique pour la securite du fonctionnement sont identifi es dans le present manuel. Suivre ces procedures lors de chaque remplacement de
composants critiques, ou lorsqu’un mauvais fonctionnement suspecte.

KDL-32R320C/325C/327C, 40R375C/377C 5
 WARNINGS AND CAUTIONS

USE CAUTION WHEN HANDLING THE LCD PANEL

When repairing the LCD panel, be sure you are grounded by using a wrist band.
When repairing the LCD panel on the wall, the LCD panel must be secured using the 4 mounting holes on the rear cover.

1) Do not press on the panel or frame edge to avoid the risk of electric shock.
2) Do not scratch or press on the panel with any sharp objects.
3) Do not leave the module in high temperatures or in areas of high humidity for an extended period of time.
4) Do not expose the LCD panel to direct sunlight.
5) Avoid contact with water. It may cause a short circuit within the module.
6) Disconnect the AC power when replacing the backlight (CCFL) or inverter circuit. (High voltage occurs at the inverter circuit at 650Vrms.)
7) Always clean the LCD panel with a soft cloth material.
8) Use care when handling the wires or connectors of the inverter circuit. Damaging the wires may cause a short.
9) Protect the panel from ESD to avoid damaging the electronic circuit (C-MOS).
10) It is recommended not to exceed 1 hour of Power-On nor Burn-in period with LCD panel face down condition, in repair activity.

KDL-32R320C/325C/327C, 40R375C/377C 6
SAFETY CHECK-OUT

After correcting the original service problem, perform the following safety checks before releasing the set to the customer:

1. Check the area of your repair for unsoldered or poorly soldered connections. Check the entire board surface for solder splashes and bridges.

2. Check the interboard wiring to ensure that no wires are “pinched” or touching high-wattage resistors.

3. Check that all control knobs, shields, covers, ground straps, and mounting hardware have been replaced. Be absolutely certain that you have replaced all the insulators.

4. Look for unauthorized replacement parts, particularly transistors, that were installed during a previous repair. Point them out to the customer and recommend their replacement.

5. Look for parts which, though functioning, show obvious signs of deterioration. Point them out to the customer and recommend their replacement.

6. Check the line cords for cracks and abrasion. Recommend the replacement of any such line cord to the customer.

7. Check the antenna terminals, metal trim, “metallized” knobs, screws, and all other exposed metal parts for AC leakage. Check leakage as described below.

8. For safety reasons, repairing the Power board and/or Inverter board is prohibited.

KDL-32R320C/325C/327C, 40R375C/377C 7
 SAFETY CHECK-OUT

Leakage Test
The AC leakage from any exposed metal part to earth ground and from all exposed metal parts to any exposed
metal part having a return to chassis, must not exceed 0.5 mA (500 microamperes).
Leakage current can be measured by any one of three methods.

1. A commercial leakage tester, such as the Simpson 229 or RCA WT-540A. Follow the manufacturers’
instructions to use these instructions.
2. A battery-operated AC milliampmeter. The Data Precision 245 digital multimeter is suitable for this job.
3. Measuring the voltage drop across a resistor by means of a VOM or battery-operated AC voltmeter. The
“limit” indication is 0.75 V, so analog meters must have an accurate low voltage scale.
The Simpson’s 250 and Sanwa SH-63TRD are examples of passive VOMs that are suitable. Nearly all
battery-operated digital multimeters that have a 2 VAC range are suitable (see Figure A).

How to Find a Good Earth Ground

A cold-water pipe is a guaranteed earth ground; the cover-plate retaining screw on most AC outlet boxes is also
at earth ground.
If the retaining screw is to be used as your earth ground, verify that it is at ground by measuring the resistance
between it and a cold-water pipe with an ohmmeter. The reading should be zero ohms.
If a cold-water pipe is not accessible, connect a 60- to 100-watt trouble- light (not a neon lamp) between the hot
side of the receptacle and the retaining screw. Try both slots, if necessary, to locate the hot side on the line; the
lamp should light at normal brilliance if the screw is at ground potential (see Figure B).

KDL-32R320C/325C/327C, 40R375C/377C 8
 SAFETY CHECK-OUT

Lead Free Information

The circuit boards used in these models have been processed using Lead Free
Solder. The boards are identified by the LF logo located close to the board Please hold reinforcement board and plunge Please pull out FFC while pushing the
designation. it to depths. button of both ends at the same time.

Figure 4: LF Logo Figure 5: LF logo on circuit board

Handling the FLEXIBLE FLAT CABLE (FFC)

When you insert / pull out FFC, please grasp a reinforcement board and main
body of FFC < Insertion> <Pull out>

KDL-32R320C/325C/327C, 40R375C/377C 9
SELF DIAGNOSIS FUNCTION

OUTLINE OF SELF DIAGNOSIS FUNCTION

The units in this manual contain a self-diagnostic function. If an error occurs, the STANDBY LED will automatically begin to flash.
The number of times the LED flashes translates to a probable source of the problem.
A definition of the STANDBY LED flash indicators is listed in the instruction manual for the user’s knowledge and reference.
If an error symptom cannot be reproduced, the remote commander can be used to review the failure occurrence data stored in memory to reveal past problems and
how often these problems occur.

ABOUT ILLUMINAITION LED

Amber = Red + Green

Status LED Color Remarks

Power Off ( AC Off and *1) OFF *1 power switch off (by touch button)

Power On Green

Standby(by remote control off and Side Key off) OFF

Picture Off Green

Set "Sleep Timer" Amber

Set "On Timer” ( Power On ) Amber

Set "On Timer”( Standby ) Amber

Picture Frame Amber

Failure Red Blinking The number of LED blinking indicates cause of failure.

Error of panel ID Amber/Green Blinking Blinking:0.5sec Amber/ 0.5sec Green

Software Updating Amber Blinking Blinking: 1sec On / 1sec Off

KDL-32R320C/325C/327C, 40R375C/377C 10
 SELF DIAGNOSIS FUNCTION

DIAGNOSTIC TEST INDICATORS

When an error occurs, the STANDBY LED will flash a set number of times to
indicate the possible cause of the problem. The Number of Standby LED Error Detection Error Location
(RED blinking)
If there is more than one error, the LED will identify the first of the problem areas.
Result for all of the following diagnostic items are displayed on screen.
2 Main Power Error AC adapter Error
If the screen displays a “0”, no error has occurred .
3 Audio Error B* board Error
DISPLAY OF STANDBY LED FLASH COUNT 4 Panel Power Error B* board Error

5 Panel I2C COMM Error B* or Source board Error

6 Backlight Error B* board Error

0.5
0.5
3 Size B* Board Type

32” BA2
40” BA2

KDL-32R320C/325C/327C, 40R375C/377C 11
 SELF DIAGNOSIS FUNCTION

SELF-DIAGNOSTIC SCREEN DISPLAY

For errors with symptoms such as “power sometimes shuts off” or “screen sometimes goes out” that cannot be confirmed, it is possible to bring up past occurrences of failure for
confirmation on the screen:

[To Bring Up Screen Test]

In standby mode, press buttons on the remote commander sequentially in rapid succession as shown below:

i+ (info)

Since the diagnostic results displayed on the screen are not automatically cleared, always check the self-diagnostic screen.
After you have completed the repairs, clear the result display to “0”.

Clearing the Self Check Diagnostic List

1. Error history and Error count : Press the Channel 8 => Channel 0 .
2. Panel operation time : Press the Channel 7 => Channel 0 .

Exiting the Self-diagnostic screen

To exit the Self Diagnostic screen, turn off the power to the TV by pressing the POWER button on the remote or the POWER button on the TV.

KDL-32R320C/325C/327C, 40R375C/377C 12
 SELF DIAGNOSIS FUNCTION

[SELF DIAGNOSTIC SAMPLE SCREEN DISPLAY]

Number of Standby
LED flashings Error name

Error count
0- indicates no error was
detected.
1- indicates an error was
detected.

Panel operation time by hour (MAX:65535)

Boot count (MAX:65535)
Total operation time by hour (MAX:65535)

KDL-32R320C/325C/327C, 40R375C/377C 13
SEC 1. DISASSEMBLY AND PARTS LIST
• Items with no part number and no description are not stocked because they are seldom required for routine service.
• The construction parts of an assembled part are indicated with a collation number in the remark column.
• Items marked " * " are not stocked since they are seldom required for routine service. Some delay should be anticipated when ordering these items.

KDL-32R320C/325C/327C, 40R375C/377C 14
 DISASSEMBLY AND PARTS LIST

1-1. KDL-32R320C/325C/327C
1-1-1. Disassembly, Exploded View

REF. No. PART No. DESCRIPTION MARK

14 BEZEL
1 4-571-633-01 STAND, BASE M ASSY (RBN)
2 N/A BRACKET, CARD (FJI)
3 1-492-997-12 AC ADAPTOR (45W)
P-MOD 13 4 1-846-090-31 CORD SET, POWER-SUPPLY CO1, LA1
4 1-846-420-11 CORD SET, POWER-SUPPLY LA8
* 5 4-540-960-31 UNDER COVER (32FJI) A LA1
5 4-540-960-41 UNDER COVER (32FJI) A LA8, CO1
6 1-858-919-11 LOUDSPEAKER
LOUDSPEAKER 7 4-570-465-01 PANEL, ORNAMENTAL (32RBN)
6 STAND BKT 8 A-2054-238-A HK MOUNT
This part is not stocked. The 12 9 4-569-864-01 PROTECTOR, TERMINAL BA2
purpose of indicated in this 10 A-2078-573-A COMPL SVC BA2_UC_ATSC_32W LA1
illustrator is just for reference
only. 10 A-2082-846-A COMPL SVC BA2_LA_T2_32W CO1
SHEET,
10 A-2078-569-A COMPL SVC BA2_LA_ISDB_32W LA8
THERMAL(BM)
8 11 4-549-186-01 SHEET, THERMAL(BM)
PROTECTOR, 11
12 4-538-125-01 STAND BKT (FJI)
TERMINAL 9
13 A-2075-204-A P-MOD (IS4S320DND1101) with BEZEL
14 4-540-946-12 BEZEL (32FJI) A

12 STAND BKT
2
10
7
BRACKET,CARD BA2 BOARD
PANEL,
6 ORNAMENTAL
LOUDSPEAKER 1 STAND, BASE M ASSY

STAND, BASE M a
5 UNDER COVER

4
3
POWER-SUPPLY FOOT,
b
AC ADAPTOR STAND (T2)
CORD SET

KDL-32R320C/325C/327C, 40R375C/377C 15
 DISASSEMBLY AND PARTS LIST

1-1. KDL-32R320C/325C/327C
1-1-2. Screws Ref Part No Description

7-685-646-71 SCREW +BVTP 3X8 TYPE2 IT-3

2-990-421-41 SCREW (+PSW) (M3X6)

4-159-298-01 SCREW, +PSW M4X10

7-685-647-79 SCREW +BVTP 3X10 TYPE2 IT-3

3-452-815-21 SCREW, +PSW M5X20

Base stand type

KDL-32R320C/325C/327C, 40R375C/377C 16
 DISASSEMBLY AND PARTS LIST

1-1. KDL-32R320C/325C/327C
1-1-3. Connectors

82

81
81

REF. No. PART No. DESCRIPTION MARK

81 1-910-804-89 HARNESS ASSY CN100(HK)-CN9702(BA2/BE2)/CN4001(BA2/BE2)(1)
82 1-848-560-21 FLEXIBLE FLAT CABLE 30P CN8601(BA2/BE2)-(SOURCE BOARD) (1)

KDL-32R320C/325C/327C, 40R375C/377C 17
 DISASSEMBLY AND PARTS LIST

1-2. KDL-40R375C/377C
1-2-1. Disassembly, Exploded View

REF. No. PART No. DESCRIPTION MARK

14 BEZEL
1 4-571-634-01 STAND, BASE ML ASSY (RBN)
2 N/A BRACKET, CARD (FJI)
3 1-493-001-12 AC ADAPTOR (60W)
P-MOD 4 1-846-090-32 CORD SET, POWER-SUPPLY CO1
13 4 1-846-420-11 CORD SET, POWER-SUPPLY LA8
5 4-540-957-41 UNDER COVER (40FJI) A
6 1-858-919-11 LOUDSPEAKER
7 4-570-466-01 PANEL, ORNAMENTAL (40RBN)
STAND BKT 8 A-2054-238-A HK MOUNT
12 9 4-569-864-01 PROTECTOR, TERMINAL BA2
SHEET, THERMAL 10 A-2078-571-A COMPL SVC BA2_LA_ISDB_40F LA8
BA2 BOARD 11 10 A-2082-848-A COMPL SVC BA2_LA_T2_40F CO1
10 8 11 4-549-186-01 SHEET, THERMAL(BM)
PROTECTOR, 12 4-538-125-11 STAND BKT (FJI)
TERMINAL 9 6 7 13 A-2079-510-B P-MOD (NS4S400DND1101) with BEZEL
PANEL, 14 4-540-945-11 BEZEL (40FJI) A
ORNAMENTAL
11

STAND BKT
2

BRACKET,CARD
6
LOUDSPEAKER 1 STAND, BASE ML ASSY

3 5
AC ADAPTOR STAND, BASE ML a
UNDER
COVER
(40FJI) A

FOOT,
b
STAND (T2)
4

KDL-32R320C/325C/327C, 40R375C/377C 18
 DISASSEMBLY AND PARTS LIST

1-2. KDL-40R375C/377C
1-2-2. Screws Ref Part No Description

7-685-646-71 SCREW +BVTP 3X8 TYPE2 IT-3

2-990-421-41 SCREW (+PSW) (M3X6)

4-159-298-01 SCREW, +PSW M4X10

7-685-647-79 SCREW +BVTP 3X10 TYPE2 IT-3

3-452-815-21 SCREW, +PSW M5X20

KDL-32R320C/325C/327C, 40R375C/377C 19
 DISASSEMBLY AND PARTS LIST

1-2. KDL-40R375C/377C
1-2-3. Connectors

82

81 81

REF. No. PART No. DESCRIPTION MARK

81 1-910-804-91 HARNESS ASSY CN100(HK)-CN9702(BA2/BE2)/CN4001(BA2/BE2)(1)
82 1-844-347-11 FLEXIBLE FLAT CABLE 51P CN8600(BA2/BE2)-(SOURCE BOARD) (1)

KDL-32R320C/325C/327C, 40R375C/377C 20
 DISASSEMBLY AND PARTS LIST

1-3. OTHER PART

1-3-1. MISCELLANEOUS 1-3-2. ACCESSORIES

PART No. DESCRIPTION MARK PART No. DESCRIPTION MARK

3-876-036-71 UNI-LABEL, BLANK 1-492-991-11 REMOTE COMMANDER(RMT-TX110B) LA8, CO1
* 4-539-189-01 CUSHION 825D 1-493-053-11 REMOTE COMMANDER(RMT-TX110L) LA1
4-578-865-01 CUSHION 1025C 40" 1-785-504-21 ADAPTOR, CONVERSION LA8
7-600-031-97 TAPE (3M 1350FB-1)15MMX66M BLK 4-528-480-01 BAG, SCREW ASSY for STAND
3-452-815-21 SCREW, +PSW M5X20

* 4-574-467-31 REFERENCE GUIDE LA8

* 4-574-477-31 MANUAL, INSTRUCTION LA1
* 4-577-234-31 MANUAL, INSTRUCTION CO1
7-600-031-96 TAPE (3M 1350FW-1)15MMX66M WHT

KDL-32R320C/325C/327C, 40R375C/377C 21
 DISASSEMBLY AND PARTS LIST

1-4. REMOVAL CAUTION

CAUTION: During this disassemble, the TV set must lie above soft cushion / protection sheet. Use glove through out the process.

1-4-1. How To Remove TV Stand (32”/40”)

1. Place TV set facing down on a flat surface 2. Remove 2 X SCREW, +PSW M5x20 from bottom and
remove the stand.
◆ MOLD STAND Make sure ◆ MOLD STAND (32)
TV stand is
not hitting to
the edge of
table

◆ MOLD STAND (40)

KDL-32R320C/325C/327C, 40R375C/377C 22
 DISASSEMBLY AND PARTS LIST

1-4. REMOVAL CAUTION

CAUTION: During this disassemble, the TV set must lie above soft cushion / protection sheet. Use glove through out the process.

1-4-2. How To Remove Under Cover (32”/40”)

1 Ensure all screws on Under Cover is removed. 2 Lift up Under Cover from the 3 Pull out the Under Cover from
bottom side the slot

32”

40”

KDL-32R320C/325C/327C, 40R375C/377C 23
 DISASSEMBLY AND PARTS LIST

1-4. REMOVAL CAUTION

CAUTION: During this disassemble, the TV set must lie above soft cushion / protection sheet. Use glove through out the process.

1-4-3. How To Remove B-Board (BA) (32”/40”)

1. Remove all the connectors. 2. Remove all the screws.

SE1L 32” BA Board SE1L 40” BA Board

3. Remove B-Board from Main Bracket. *Will have sticky feeling

during pulling process due to thermal sheet underneath.

KDL-32R320C/325C/327C, 40R375C/377C 24
 DISASSEMBLY AND PARTS LIST

1-4. REMOVAL CAUTION

CAUTION: During this disassemble, the TV set must lie above soft cushion / protection sheet. Use glove through out the process.

1-4-4. How To Remove Main Plate (32”/40”)

1. Remove all screws.

◆ Main Plate (32”)

◆ Main Plate (40”)

KDL-32R320C/325C/327C, 40R375C/377C 25
 DISASSEMBLY AND PARTS LIST

1-4. REMOVAL CAUTION

CAUTION: During this disassemble, the TV set must lie above soft cushion / protection sheet. Use glove through out the process.

1-4-5. How To Remove Stand Bracket (32”/40”)

1. Take out screw

◆ Stand Bracket (32”) 2 screws ◆ Stand Bracket (40”) 4 screws

KDL-32R320C/325C/327C, 40R375C/377C 26
 DISASSEMBLY AND PARTS LIST

1-4. REMOVAL CAUTION

CAUTION: During this disassemble, the TV set must lie above soft cushion / protection sheet. Use glove through out the process.

1-4-6. How to Remove Ornamental Panel

1. Remove Screw 3. Pull out wire harness from H-Board

2. Push Ornamental Panel to right side before remove it.

KDL-32R320C/325C/327C, 40R375C/377C 27
 DISASSEMBLY AND PARTS LIST

1-4. REMOVAL CAUTION

CAUTION: During this disassemble, the TV set must lie above soft cushion / protection sheet. Use glove through out the process.

1-4-7. How To Remove H-Board

1. Hold H-board at left side area and pull out the board 3. Make sure H-Board is detached over the rib and then pull
upwards out the H-Board
By Hand

Rib

OR
Prepare thin plate without sharp edge (If there sharp
edge, it must cover with some tape)

Thin Plate

2. Pick the H-Board from bottom side using non sharp end thin
plate and pick up to pull out.
KDL-32R320C/325C/327C, 40R375C/377C 28
SEC 2. ADJUSTMENT

HOW TO ENTERING SERVICE MODE

1) Turn on the main power switch to place this set in standby mode.
2) Press the buttons on the remote commander as follows, and entering service mode.

i+ (info)

3) Service mode display.

Only Available for

UC Region

Only Available
for EU Region

4) After entering service mode, then turn off the power switch.

KDL-32R320C/325C/327C, 40R375C/377C 29
 ADJUSTMENT

ACCESSING SERIAL NUMBER EDIT

1) Press button on Remote to edit Serial Number.

5_LSY320AN0210

5_LSY320AN0210

Remote Commander
Note: * The font color of YES is change to black when it is selected.

4) If YES is selected, the input data is saved into EEPROM.

2) Press or button to select number.
SERIAL NUMBER EDIT is grayed out and the serial number that has
* The font color of YES is change to black when it is selected.
been input is displayed.
User will not able to edit anymore.

5_LSY320AN0210

5_LSY320AN0210

Remote Commander

3) Serial Number can be set ONLY ONCE.

After user input data , press <Enter>.
Pop dialog will appear to inform user to confirm data.
Press or button to select YES or NO.
Select YES if input data is correct.
Select NO if input data is incorrect. Note : * The font color of SERIAL NUMBER is change to orange
Press <Enter> to save answer. after YES is selected.
KDL-32R320C/325C/327C, 40R375C/377C 30
 ADJUSTMENT

5) If NO is selected, the input data is not saved into EEPROM.

The serial number that has been input is displayed. ACCESSING MODEL NAME EDIT
User can still edit the Serial Number. 1) Press button on Remote to edit Model Name.

5_LSY320AN0210
5_LSY320AN0210

Remote Commander

Note : * The font color of NO is change to black when it is selected. 2) Press or button on Remote to select character.

5_LSY320AN0210
5_LSY320AN0210

Remote Commander

Note : * The font color of SERIAL NUMBER is white after NO is selected.

KDL-32R320C/325C/327C, 40R375C/377C 31
 ADJUSTMENT

3) Model Name can be set ONLY ONCE.

After user input data , press <Enter>.
Pop dialog will appear to inform user to confirm data.
Press or button to select YES or NO.
Select YES if input data is correct.
5_LSY320AN0210
Select NO if input data is incorrect.
Press <Enter> to save answer.

5_LSY320AN0210

Note : *The font color of MODEL NAME is change to orange

after YES is selected.
5) If NO is selected, the input data is not saved into EEPROM.
The model name that has been input is displayed.
User can still edit the Model Name.

Note :* The font color of YES is change to black when it is selected.

5_LSY320AN0210 5_LSY320AN021
0
4) If YES is selected, the input data is saved into EEPROM.
Model Name EDIT is grayed out and the model name that has been
input is displayed.
User will not able to edit anymore

Note: *The font color of NO is change to Note :* The font color of MODEL NAME
black when it is selected. is white after NO is selected.
KDL-32R320C/325C/327C, 40R375C/377C 32
 ADJUSTMENT

WHITE BALANCE ADJUSTMENT

1) Press button on Remote to enter White Balance Adjustment.

Remote Commander

2) Press or button to to change intended Color Temp adjustment.(Cool , Neutral and Warm)

Remote Commander

KDL-32R320C/325C/327C, 40R375C/377C 33
 ADJUSTMENT

3) Start WB adjustment by changing R/G/B Gain & Offset register.

R/G/B Gain setting around High luminance Adjustment

(Default Value 512)

R/G/B Offset setting around Low luminance Adjustment

(Default Value 0)

4) After adjustment completed go to Data Save and press  until it shows “W/B” and press enter.

Press  Press Enter Data is Saved

KDL-32R320C/325C/327C, 40R375C/377C 34
 ADJUSTMENT

Remark#1
Data Save only will save current Color Temp. adjustment value. For this case
only Cool Color Temp. will be saved to TV set. To save Neutral and Warm
adjustment we need to change Color Temp. to intended Color temp.
adjustment and execute Data Save operation again. After operation
completed, just exit the Service Menu page.

5) Recall Data operates 2 processes at the same time.

i) Reset current Color temp Data R/G/B Gain & Offset register to default.
ii) Return to original WB data

6) To perform Recall data, go to Recall Data and press  until it shows “W/B” and press enter.

Press  Press Enter

Reset R/G/B
gain & offset
to default

KDL-32R320C/325C/327C, 40R375C/377C 35
 ADJUSTMENT

Remark #2:
Data Recall only will reset current Color Temp. data to default. For this case only
Cool Color Temp. will be reset to TV set. To reset Neutral and Warm adjustment we
need to change Color Temp. to intended Color temp. and execute Recall Data
operation again.
Data Save is needed for every Color Temp. once Recall Data is executed to save the
default data

7) To get original WB data if panel or Board is changed, please execute Data recall for each color temp.

Press  Press Enter

Return to
original WB
data

8) AC Off and ON is needed after Recall data.(For function 6(ii)).

Short time flicker (White pattern changes 3 times) can be observed to verify the Copy Data operation is working.

KDL-32R320C/325C/327C, 40R375C/377C 36
SEC 3. TROUBLE SHOOTING
3-1. TRIAGE CHART

Blinking No Picture No Sound

UI OK
Reference

Main Sub
2 3 4 5 6 UI NG Tuner USB Video Component HDMI SCART HP Video Component Tuner HDMI SCART USB
Speaker Speaker

l l l p l l l l l l l l l l l l l l l l l
B* Board

HK Board(HK)

Light Source l p
Board
l p
Panel
l
AC Adaptor
p l l l l l l l l
Speaker Unit
p
LS Harness
p p p p p p p p
Main Harness
Speaker p
Harness
p p
FFC Cable

Most likely defective part

Secondary possible defective part
Size B* Board Type

32” BA2
40” BA2

KDL-32R320C/325C/327C, 40R375C/377C 37
 TROUBLE SHOOTING

3-2. NO POWER

No Power

Application: Car Battery

Car Battery or Adaptor?

Adaptor

B-Board B-Board
Check DC voltage at Yes See DDCON Check DC voltage at Yes See DDCON
JL6001 Sheet JL6001 Sheet
18V - 19.5V? 10V – 12V?

No No

Adaptor Car Battery

Take out adaptor Check the voltage of
Yes Yes
and check the output voltage. See DDCON the car battery. See DDCON
18V – 19.5V? Sheet 10V – 12V? Sheet
(Refer Figure 1) (Refer Figure 2)

No No

Adaptor Car Battery

Change adaptor
Yes
and recheck the output voltage. Adaptor
18V – 19.5V?
(Refer Figure 1)

No

AC source

Note : TV must be power OFF condition before unplug any of the FFC/FPC/wire/cable from the board.
-> This is to prevent possibility circuit damage happen.

KDL-32R320C/325C/327C, 40R375C/377C 38
 TROUBLE SHOOTING

3-2-1. DD Con

Start
DDCON

OK
B-Board No B-Board No
Check voltage at CL6024 Check fuse condition– F6000 Fuse
3.24V - 3.41V? OK or NO?

Yes

B-Board No
Check voltage at CL6033 Change B-
1.18V – 1.23V? board

Yes

B-Board No B-Board No
Check voltage at JL6016 Change B- Check voltage at : Change B-
1.49 - 1.52V? board BA2  CL6029 (11.87V – 12.30V)? board
BE2  JL6041 (11.66V – 12.35V)?

Yes
Yes
B-Board No
Check voltage at CL6019 Change B-
4.97V – 5.30V? board Check LVDS

Yes

After checking, take note of

NG condition & change B board

KDL-32R320C/325C/327C, 40R375C/377C 39
 TROUBLE SHOOTING

3-3. STANDBY LED BLINKING

3-3-1. 2Times Blinking

2 times Blinking

-ve
B-Board Yes
Check DC voltage at
Change B-board
JL6001
+ve 19V - 19.5V?

Ensure that
+ve probe is No
touching the
needle.

Adaptor
Yes
Take out adaptor
and check the output voltage. Change B-board
19V – 19.5V?
(Refer Figure 1)

No
Figure 1: How to check adaptor’s output
voltage.

Change adaptor

KDL-32R320C/325C/327C, 40R375C/377C 40
 TROUBLE SHOOTING

3-3-2. 3Times Blinking

START

3x blinking

Remove Speaker
Speaker Connector
No 3x blinking
Check Speaker harness Impedance ≠ 6~8 Ω
at CN4001 & perform And Speaker impedance
AC OFF - ON

3x blinking No connectivity for speaker harness

Change
No connectivity of F4000 Check connectivity 3x blinking Change
Speaker
of F4000 Speaker
Harness

F4000 broken, 3x blinking & F4000 OK

Replace F4000
Connect back
Audio IC problem, Speaker Connector
IC4001 damage to CN4001
& perform AC OFF - ON

Debug NG B*2-Board Change No 3x blinking

Refer “Audio IC B*2 board
Normal Operation
Condition – B*2-
Board”

DONE
Size B* Board Type

32” BA2
40” BA2

KDL-32R320C/325C/327C, 40R375C/377C 41
 TROUBLE SHOOTING

3-3-3. 4 Times Blinking

4-times blinking

No Check Fuse. No
AEP? Fuse
(F6003) ok?

Yes Yes

Check Fuse. NG
Fuse Check JL6009. No
(F6003) ok? B-board
3.3V?
OK
Yes

Check JL6009. No
B-Board
3.3V? No
Check JL6007.
DDCON
Yes 12V?

Yes
Check JL6022. No
B-board
3.3V?
LVDS
Yes

Check JL6007. No DDCON

12V? (IC6010)

Yes

LVDS

KDL-32R320C/325C/327C, 40R375C/377C 42
 TROUBLE SHOOTING

3-3-4. 5 Times Blinking

START

5x Blinking Happens

TV Boots Up TV Boots Up
Reinsert LVDS Flat Normally
Flexible Cable (FFC) at B* Board and Normally Incorrect FFC Replace B-Board B* Board Issue
Panel Side. Make sure FFC is Insertion
taped properly.

5x Blinking is Still
5x Blinking Still Observed
Happens

TV Boots Up TV Boots Up
Normally Replace Normally
Replace LVDS Flat Flexible LVDS Panel or O-Cell Issue
Cable (FFC) Cable Issue *O-Cell or *Panel Module
* O-Cell or Panel
Module
replacement
depends on
service
5x Blinking Still END capabilities
Happens
Size B* Board Type

32” BA2
40” BA2

KDL-32R320C/325C/327C, 40R375C/377C 43
 TROUBLE SHOOTING

3-3-5. 6 Times Blinking

6x blinking

Check harness at CN9000 NG Connect Harness and try again

OK
Change fuse:
NG Part No:
Check F9000 continuity •1-523-337-11 (Maker: Hokuriku)
OR
OK • 1-523-144-31 (Maker: Kamaya)

0V NG NG
Check voltage at CL9001 Re-download SW Change board
Perform this checking while OK
the board is turning ON 2.5V – 3.3V NG OK
(before go to 6x blinking)
0V
Check voltage at CL9002
SW issue
OK
0.5V – 1.3V

NG
Install board on another panel Change board

OK

Panel issue

KDL-32R320C/325C/327C, 40R375C/377C 44
 TROUBLE SHOOTING

3-4. NO PICTURE

No Picture

Input Still No +12V BL_ON

Check
Check Input Source: OK Picture OK CHECK BL_ON on OK
PANEL_VCC_SW
-Tuner Replace LVDS FFC B-Board at CL9000.
+12V voltage at
- MHL/HDMI Harness HIGH (+3.3V): OK
CL6017 on
-Video/Component LOW (0V): NG
B-Board

Input NG Picture OK +12V NG BL_ON NG

LVDS FFC Adaptor

Replace Input Backlight or LED
Harness or +12V DDCON
Source Driver Problem
Problem Problem

Still No Change
Picture Panel
Replace B-Board END
Module* or
O-Cell*
* O-Cell or Panel Module
replacement depends on service
Picture OK Picture OK capabilities

Panel or O-Cell
B-Board Issue
Issue

KDL-32R320C/325C/327C, 40R375C/377C 45
 TROUBLE SHOOTING

3-5. AUDIO
3-5-1. General (Audio)

Main Speaker Refer

Audio Problem
No Sound? “Main Speaker No Sound”

Headphone (HP) Out Refer

No Sound? “HP Out No Sound”

Video/Component or HDMI 2 Audio In Refer

No Sound? “Analog Audio Input No Sound”

Analog RF Refer
No Sound? “Analog RF No Sound”

HDMI Audio Refer

No Sound? “HDMI Audio No Sound”

USB Audio Refer

No Sound? “USB Audio No Sound”

KDL-32R320C/325C/327C, 40R375C/377C 46
 TROUBLE SHOOTING

3-5-2. Main Speaker No Sound (Audio)

START

Sound
Do a Factory Setting

No Sound
No connectivity for
Sound speaker harness
Change Speaker Check Speaker Harness
Harness connectivity
No Sound
No Sound
Speaker Impedance
Sound ≠ 6~8 Ω
Change Speaker Check Speaker Impedance

No Sound
No Sound
No connectivity
Sound of F4000
F4000 broken, Check fuse connectivity
Replace F4000 at F4000

No Sound & F4000 OK

No Sound & F4000 OK Audio IC (IC4001) or Main

IC (IC5000) problem
Debug NG B*2-Board
Refer “Normal Operation
Condition – B*2-Board”
Change B*2-Board Size B* Board Type

32” BA2
40” BA2

DONE

KDL-32R320C/325C/327C, 40R375C/377C 47
 TROUBLE SHOOTING

3-5-3. Headphone (HP) Out No Sound (Audio)

Headphone (HP) Out No Sound

START

No Sound

Sound
Do a Factory Setting

No Sound

Sound Check AV Setup,

Headphone is selected

No Sound

Sound
Headphone problem Use another Headphone

No Sound & Headphone OK

HP IC (IC4000) or
Main IC (IC5000) problem
Debug NG B*2-Board
Refer “HP IC Normal
Operation Condition –
B*2-Board”
Change B*2-board
Size B* Board Type

32” BA2
40” BA2
DONE

KDL-32R320C/325C/327C, 40R375C/377C 48
 TROUBLE SHOOTING

3-5-4. Analog Audio Input No Sound (Audio)

Size B* Board Type

START
32” BA2
No Sound
40” BA2
Sound
Do a Factory Setting

No Sound
Sound Check correct
Source mode is selected
No Sound
Sound
RCA cable problem Use another RCA cable

No Sound & RCA cable OK

Analog Input Source Sound Check Analog Input Source

problem & use another input source

No Sound & Analog Input Source OK

Sound
Refer
Audio Problem Sound
Check Speaker & Headphone
Main Speaker No Sound
& HP No Sound
No Sound & Speaker / Headphone OK

No Sound Main IC (IC5000) or

Audio IC (IC4001) or
HP IC (IC4000) problem Debug NG B*2-Board
Refer “Audio IC or HP
IC Normal Operation
Condition – B*2-Board”
Change B*2-board

DONE

KDL-32R320C/325C/327C, 40R375C/377C 49
 TROUBLE SHOOTING

3-5-5. Analog RF No Sound (Audio)

START

Do a Factory Setting

NG Sound
RF cable, OK? Change RF cable

No Sound

OK
NG Sound
RF source, OK? Change RF source/channel
No Sound
OK NG

Raster sound, OK? Refer “Speaker No Sound”

OK
NG
Tuning, OK? Refer “Tuner Problem”

OK

UI setting, OK? NG Sound

(TV System, AFT, Audio Filter) Correct UI setting

OK Size B* Board Type

No Sound
Change B*2-board 32” BA2
40” BA2

DONE

KDL-32R320C/325C/327C, 40R375C/377C 50
 TROUBLE SHOOTING

3-5-6. HDMI Audio No Sound (Audio)

START

Do a Factory Setting

NG Sound
HDMI cable, OK? Change HDMI cable

No Sound
OK

NG Sound
HDMI source, OK? Change HDMI source/channel

No Sound
OK

NG
Raster sound, OK? Refer “Speaker No Sound”

OK

NG
HDMI Playback, OK? Refer “HDMI Problem”

OK

Change B*2-board
Size B* Board Type

32” BA2
40” BA2
DONE

KDL-32R320C/325C/327C, 40R375C/377C 51
 TROUBLE SHOOTING

3-5-7. USB No Sound (a)(Audio)

START

Do a Factory Setting

NG Sound
USB device, OK? Change USB device
No Sound
OK
NG Sound
USB source, OK? Change USB source/channel
No Sound
OK
NG
Raster sound, OK? Refer “Speaker No Sound”

OK

NG
USB Playback, OK? Refer “USB Problem”

OK

UI setting, OK? NG Sound

Correct UI setting
(Music, Video)

OK
Size B* Board Type
No Sound
Change B*2-board 32” BA2
40” BA2

DONE

KDL-32R320C/325C/327C, 40R375C/377C 52
 TROUBLE SHOOTING

3-5-8. USB No Sound (b)(Audio)

START

Sound
Do a Factory Setting

No Sound

Sound Change to NG *Confirm USB audio

supported format format

No Sound & USB format OK

Sound Change USB NG Check USB thumbdrive

thumbdrive Condition

No Sound & USB condition OK

Main IC (IC5000) or Audio IC

(IC4500) problem

*Confirm with OSD on bottom panel,

Change B-board if playback not support.
*Please refer to IM for detail supported USB
audio format.
DONE

KDL-32R320C/325C/327C, 40R375C/377C 53
 TROUBLE SHOOTING

3-6. VIDEO PROBLEM

3-6-1. No Picture BA2/BE2 (a) (Video Problem)

Video
No Picture No Picture BA2/BE2

* Check J3001
Check if input OSD NG Connection, NG
is GREY OUT
VIDEOB_DET
OK if it is highlighted
At R3015
OK
OK

** Detailed check all parts

Check wave between NG (Vpp: 0 V) NG
at CVBS1P signal path
C3011 (Ref1) and IC5000
[VD3004/R3022]

OK (Vpp: 1 V)
OK

Ref1

MT5565 [IC5000] J3001 Connector J3001 Connectivity

Problem Parts Broken
Problem Problem

*  OK Condition : No solder splash can be seen **  OK Condition : No part short-circuited

 NG Condition : Solder splash can be seen  NG Condition : Part short-circuited

KDL-32R320C/325C/327C, 40R375C/377C 54
 TROUBLE SHOOTING

3-6-2. No Picture BA2/BE2 (b)(Video Problem)

Component
No Picture BA2/BE2
No Picture

* Check J3001 Con

Check if input OSD VIDEOB_DET at
NG NG
is GREY OUT R3015,
OK if it is highlighted AV_COMP_SEL at
R3014
** Detailed check all parts
OK
OK at signal path of:
Check wave at NG (Vpp: 0 V) Y0P : [VD3004/R3004/R3007/ NG
C3013(Ref2)/C3015(Ref3) C3006/R3024]
/C3016(Ref4) PB0P : [VD3005/R3005/R3008
and IC5000 /C3007/R3026]
PR0P : [VD3006/R3006/R3009
/C3008/R3027]
Ref2
OK

Ref3

Ref4

MT5565 [IC5000] J3001 Connector J3001 Connectivity

Parts Broken
Problem Problem Problem

*  OK Condition : No solder splash can be seen **  OK Condition : No part short-circuited

 NG Condition : Solder splash can be seen  NG Condition : Part short-circuited

KDL-32R320C/325C/327C, 40R375C/377C 55
 TROUBLE SHOOTING

3-7. HDMI PROBLEM

3-7-1. HDMI No Picture Basic Checking (HDMI Problem)

KDL-32R320C/325C/327C, 40R375C/377C 56
 TROUBLE SHOOTING

3-7-2. HDMI 1 & 2 Failure – Main Flowchart (HDMI Problem)

KDL-32R320C/325C/327C, 40R375C/377C 57
 TROUBLE SHOOTING

3-7-3. HDMI 1 & 2 Failure - Child Flowchart ~ +5V FA FLOW (HDMI Problem)

KDL-32R320C/325C/327C, 40R375C/377C 58
 TROUBLE SHOOTING

3-7-4. HDMI 1 & 2 Failure (BE Board) – Child Flowchart ~ HPD FA FLOW (HDMI Problem)

KDL-32R320C/325C/327C, 40R375C/377C 59
 TROUBLE SHOOTING

3-7-5. HDMI 1 & 2 Failure – Child Flowchart ~ I2C FA FLOW (HDMI Problem)

KDL-32R320C/325C/327C, 40R375C/377C 60
 TROUBLE SHOOTING

3-7-6. HDMI 1 & 2 Failure – Child Flowchart ~ HDCP FA FLOW (HDMI Problem)

KDL-32R320C/325C/327C, 40R375C/377C 61
 TROUBLE SHOOTING

3-7-7. HDMI 1 & 2 Failure – Child Flowchart ~ TMDS line FA FLOW (HDMI Problem)

KDL-32R320C/325C/327C, 40R375C/377C 62
 TROUBLE SHOOTING

3-7-8. HDMI No Sound Output FA (HDMI Problem)

Assumptions:
(1) Only this specific HDMI port is NG.
(2) Only HDMI input no output sound.

KDL-32R320C/325C/327C, 40R375C/377C 63
 TROUBLE SHOOTING

3-8. TUNER
3-8-1. No Sound: Tuner

This troubleshooting is only for Analog

No Sound with normal picture

NO
Only RF tuner input?

YES

Check IC5000 (SoC) Please refer Audio

troubleshooting

KDL-32R320C/325C/327C, 40R375C/377C 64
 TROUBLE SHOOTING

3-8-2. No Picture: @ Tuner

RF input no picture / noisy

picture

NG
Check RF source cable
Change RF cable and antenna
and antenna, OK?

OK

NG
Check Tuner power line:
3.3V at JL1035 = 3.3V? Please refer DDCON
1.8V at JL1004 = 1.8V? troubleshooting
DEM_3.3V at JL1018 = 3.3V?

OK

Tuning for Analog, Digital or

Satellite?

Analog Digital Satellite

NG
Check Tuner power line 12V LNB Voltage
12V at JL1026 = 12V? Checking

OK

For TW & LA-ATSC For AEP-T2S2,, PA_T2, CH

(MX/UC) only LA-ISDB(BR/AR) and LA-T2(COL) only

Refer Analog Tuning Refer Digital Tuning 1 Refer Digital Tuning 2

KDL-32R320C/325C/327C, 40R375C/377C 65
 TROUBLE SHOOTING

3-8-3. For Analog Tuning: @ All Destination (Tuner)

Notes:
- Parts for IFOUTN1 line: C1013,FB1000,C1011, R1061,
For LA-ISDB(BR/AR) , LA-T2(COL)
Analog Tuning C1027,R1055, R1057.
- Parts for IFOUTP1 line:
For Other destination C1015,FB1001,,C1012,R1062,C1028, R1062, R1056,
Confirm ANT or Cable connection - Parts for IFAGC1 line: C1017,R1049, R1050, C1029, R1058.

NG
Channel can be lock?

OK

Check part mounting condition

Noisy for analog control line NG
Picture quality is noisy?
“IFOUTN1, IFOUTP1,
IFAGC1”
Not Noisy
OK

OK Please re-upgrade Firmware NG

(PKG), Check again Picture
quality?

Done (End) Change B-board

KDL-32R320C/325C/327C, 40R375C/377C 66
 TROUBLE SHOOTING

3-8-4. For Digital Tuning 1: @ AM-ATSC(MX/UC) (Tuner)

Notes:
- Parts for IFOUTN1 line: C1013,FB1000,C1011, R1061,
C1027,R1055, R1057.
- Parts for IFOUTP1 line:
Digital Tuning 1 C1015,FB1001,,C1012,R1062,C1028, R1062, R1056,
- Parts for IFAGC1 line: C1017,R1049, R1050, C1029,
R1058.
Confirm ANT or Cable connection - Parts for M_SCL line: R5027.
- Parts for M_SDA ine: R5016

Check part mounting condition for NG

OK
Channel can be lock? digital control line
NG “M_SCL,M_SDA”

OK OK
Sound is normal?

No sound
If UEC = 0
Confirm UEC of digital RF by Service mode Check IC5000 (SoC)

If UEC > 0

Check part mounting condition for digital data line NG

“IFOUTN1, IFOUTP1, IFAGC1”

OK
Please re-upgrade
Firmware (PKG), NG
Check again Picture
quality?
OK
Done (End) Change board

KDL-32R320C/325C/327C, 40R375C/377C 67
 TROUBLE SHOOTING

3-8-5. For Digital Tuning 2: PA_T2, CH, LA-ISDB(BR/AR) and LA-T2(COL) (Tuner)

Notes:
- Parts for M_SCL line: R5027.
- Parts for M_SDA ine: R5016
FOR DIGITAL TUNING 2:, PA_T2, CH, LA-ISDB(BR/AR) and LA-T2(COL). - Parts for DEMOD_TSCLK line:R1029
- Parts for DEMOD_TSDATA line: R1030,R1031,
Digital Tuning 2
For LA-ISDB(BR) and R1032,R1033,
LA-T2(COL) only For AEP-T2S2 R1034,R1035,
R1036
Confirm ANT or Cable connection For PA_T2 and Confirm ANT or Satellite connection
CH

NG Check part mounting condition for OK

Channel can be lock? digital control line
“M_SDA,M_SCL”
OK
OK NG
Sound is normal?

No sound
If UEC = 0
Confirm UEC of digital RF by Service mode Check IC5000 (SoC)

If UEC > 0

Check part mounting condition for digital data line NG

“DEMOD_TSCLK, DEMOD_TSDATA”

OK
Please re-upgrade NG
Firmware (PKG),
Check again Picture
quality?
OK
Change board
Done (End)

KDL-32R320C/325C/327C, 40R375C/377C 68
 TROUBLE SHOOTING

3-9. TACT KEY

3-9-1. Switch Unit Buttons (Tact Key)

Switch Unit NOT FUNCTIONING

HOW TO CHECK TACT KEY Check STBY 3.3V and 3.3V NG

CONNECTIVITY (V=3.3V?) Check
at probe point DDCON
•Use multimeter to probe tact key (see next slide)
as below. when AC is ON?
•When the tact key is pressed,
there should be a connection
(0 ohm) OK

NG
Check tact key connectivity Tact key NG,
using multimeter (see picture) change B board

OK

Check resistance
during AC OFF.
NG
Part faulty,
change respective resistor

OK

End
KDL-32R320C/325C/327C, 40R375C/377C 69
 TROUBLE SHOOTING

3-10. IR

TV cannot be controlled
by remote commander

OK Green LED blinks at Power indicator

Green LED light up OK Change mechanical parts
when using commander
at Power LED indicator (eg. Bezel, Guidelight)
near sensor’s window

NG
NG

OK
Confirm Harness connection
Harness loose connection
OK on B-Board and HK Board

NG

OK
Change Harness Harness NG

NG

OK
Change HK board HK board NG

NG

Change B-board

KDL-32R320C/325C/327C, 40R375C/377C 70
 TROUBLE SHOOTING

3-11. CI

CI Check if TV can detect CICAM Yes

Check CI or CI+ case Channel Setup Digital Setup Change B Board
 CA Module

CI+ No

Valid key Check any pin on Yes

Check service menu for
CI Slot is bend or
CI+ Credentials  CI+ Key
broken.

Invalid key No

Yes
Invalid Key Insert CICAM and Main IC NG
Change B Board Check CI 5V Change B Board

No

Insert CICAM and NG

Check CI Detection Pin

OK

IC7000 or Main IC NG Main IC NG *Important: Please use a known good

Change B Board Change B Board CICAM for testing

KDL-32R320C/325C/327C, 40R375C/377C 71
 TROUBLE SHOOTING

3-12. ETHERNET

Check if TV has good OK

cable connection
Set-up  Network setup

Failed

OK Check if any abnormal Yes

Check if the Ethernet Connector NG
or broken point on
cable is good Change B Board
Ethernet Connector

No
NG

Check if TV has MAC Address Yes T7000 or Main IC NG

Change a good cable
Set-up  Network setup Change B Board

No

Invalid MAC Address

Change B Board

KDL-32R320C/325C/327C, 40R375C/377C 72
SEC 4. DIAGRAMS
4-1. BLOCK DIAGRAM
4-1-1. BA2 SE1L (Block Diagram)

D+/D- or
LED UART Rx/Tx Bus Switch Rx/Tx
Indicator LED/SIRCS backlig NLAS7242
D+/D- USB2.0 Port
60Hz ht

Embedded Switches LED

(4keys) Driver
BD9397EF
V

HDMI 2
LVDS
MT5565
HDMI1 (ARC)
S/FPDIF
(for PAD & UC)
Opt
Ether
PHY HP/
Demod HP AMP A-OUT
Embedded ATSC TPA6138A
DDR3 2Gb DVB- 2
NAND Flash I2S T/C
2Gb
IF

Audio AMP
2SP BD28620
5W+5W

19.5V from AC adapter /

12V from Car Battery (for PAA & Component
PAD) Composite
DC-IN
Component/Composite

Tuner Module

KDL-32R320C/325C/327C, 40R375C/377C 73
 DIAGRAMS

4-2. CONNECTOR DIAGRAM

4-2-1. BA2 (32”)

KDL-32R320C/325C/327C, 40R375C/377C 74
 DIAGRAMS

4-2-2. BA2 (40”)

KDL-32R320C/325C/327C, 40R375C/377C 75
 DIAGRAMS

4-3. CIRCUIT BOARDS LOCATION

KDL-32R320C/325C/327C
BA2 BOARD

PANEL ORNAMENTAL

PANEL ORNAMENTAL

KDL-40R375C/377C
BA2 BOARD HK BOARD

PANEL ORNAMENTAL
KDL-32R320C/325C/327C, 40R375C/377C 76
 DIAGRAMS

4-4. WIRE DRESSING

4-4-1. 32R320C/325C/327C
1) Flexible Flat Cable 30P

Insert Tape

Insert Connector
Insert Tape
Insert Tape

Insert Tape

KDL-32R320C/325C/327C, 40R375C/377C 77
 DIAGRAMS

4-4. WIRE DRESSING

4-4-1. 32R320C/325C/327C
1) Flexible Flat Cable 30P

KDL-32R320C/325C/327C, 40R375C/377C 78
 DIAGRAMS

4-4. WIRE DRESSING

4-4-1. 32R320C/325C/327C
2) Harness Assy
* Illustrations numberings (a ~ g) are not arranged according to
actual process sequence.

Insert Tape

b
d

d e
d

c
e a g f
f
a b
Insert Connector
Insert Connector
Insert Connector

At HK Mount Board

1 2

At loudspeaker

KDL-32R320C/325C/327C, 40R375C/377C 79
 DIAGRAMS

4-4. WIRE DRESSING

4-4-2. 40R375C/377C
1) Flexible Flat Cable 51P

3
1 2

Insert Connector Insert Connector

1 2

KDL-32R320C/325C/327C, 40R375C/377C 80
 DIAGRAMS

4-4. WIRE DRESSING

4-4-2. 40R375C/377C
1) Flexible Flat Cable 51P

Insert Tape Insert Tape

KDL-32R320C/325C/327C, 40R375C/377C 81
 DIAGRAMS

4-4. WIRE DRESSING

4-4-2. 40R375C/377C
2) Harness Assy

a At loudspeaker
b

Insert Connector

b
1 2
c

d d

e c Insert Tape
d a i f g h

Insert Tape Insert Tape

f
Insert Tape
g h

Insert Tape At HK Mount Board

KDL-32R320C/325C/327C, 40R375C/377C 82
END

English
2015GL08-Data
Made in Japan
9-888-181-A1 Sony Visual Products Inc. © 2015. 7
KDL-32R320C/325C/327C, 40R375C/377C 83
APPENDIX-1
How to update TV Software

1. Please download TV firmware image from CF-2 on your PC.

(filename: sony_fwboot_2015_<Version>_<Dest_ID(lower-case)>_.zip, Refer the matrix of this page)

SE2N SE2 SE1L

Destination Version Dest_ID Destination Version Dest_ID Destination Version Dest_ID
PAD 15xx SLPDA PAD 10xx SLPD1 PAD 13xx SLPD2
CHD 35xx SLCDA EU 80xx SLEU1 US/MX 43xx SLUS2
US/MX 45xx SLUSA PAA 90xx SLPA1 COL 53xx SLCO2
COL 55xx SLCOA CP 63xx SLCP2
CP 65xx SLCPA EU(RUS) 83xx SLEU2
BRZ 75xx SLBRA PAA 93xx SLPA2
EU 85xx SLEUA
PAA 95xx SLPAA

2. Extract TV firmware image and you will get 2files.

(sony_fw_2015_<Version>_<Dest_ID>.pkg & sony_boot_2015_<Version>_<Dest_ID>.bin)
3. Copy sony_fw_2015_<Version>_<Dest_ID>.pkg file to the root directory of USB pen drive.

4. Insert USB pen drive to USB port of TV. (If TV has multiple USB port, please select Upper port)
5. Pull Out the AC plug and wait 10 second. (considering the charge of AC adaptor)
6. Insert the AC plug with Long pressing key on back side of TV, about 10 second.

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 APPENDIX-1

7. Please confirm LED on front-lower of TV, it turn to GREEN.

8. After 20-30 seconds, the LED is turn to Amber and blink.

 LED blinking indicates “Under SW Update”.
 IMPORTANT NOTE: PLEASE DO NOT PULL OUT
 THE AC PLUG DURING THIS STATE.

9. After 1-2 minutes, LED blinking will finish. Please press <Power> key.
If “SONY” Logo displays the screen and LED is turn to GREEN, Software update is success!!
10. Pull out the USB pen drive from TV.
11. TV on standby and Enter Service Mode. Press “i+ (info)”, “5”, “Volume +” then “TV power” on remote.
12. Select “Status Information” item and Press <Enter> key.
13. Confirm SW,NVM,Boot,Panel ID,PQ,AQ,Wi-Fi(*1) Version. 12

13

15

14. Press <Return> to back Service Mode Menu.

15. Select “UART Selection” by ↑↓ key, and select “No log” item by ←→ Key and press <Enter> key for Selection
16. Pull Out the AC plug and wait 10 second (considering the charge of AC adaptor).
17. Insert the AC plug.
18. Press <Power> Key to turn on the TV.
*1: Wi-Fi version only displays Wi-Fi Support model.

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