REFERENCE, BIBLIOGRAPHY AND INFORMATION SERVICES

DIRECTIONS:Choose the best answer. Shade the space that corresponds to the letter of the best
answer.

1. What is a category of bibliography that includes all published materials, whether boks or parts
of them or periods or articles on all subjects, in all languages, in all countries at all times?
a. National bibliography
b. Selective bibliography
c. Trade bibliography
d. Universal bibliography

2. What is a category of bibliography which relates to an author, recording every book or article
written by him or attributed by him?
a. Bibliography of bibliographies
b. Bio-bibliography
c. Eclectic bibliography
d. Incunabula bibliography

3. What is a category of bibliography which is primarily a list of bibliographies and sometimes

called bibliography index?
a. Author bibliography
b. Bibliography of bibliography
c. Eclectic bibliography
d. Trade bibliography

4. What is a category of bibliography that lists the best books very useful as a guide for selecting
books for the average library and sometimes called eclectic bibliography?
a. Book rarities bibliography
b. Selective bibliography
c. Subject bibliography
d. Trade bibliography

5. What is a category of bibliography that includes lists of books in print and a source of current
bibliographical data?
a. Book rarities bibliography
b. Selective bibliography
c. Subject bibliography
d. Trade bibliography

6. What is a category of bibliography that is usually a list of books, articles, and other materials on
a given subject?
a. Book rarities bibliography
b. National bibliography
c. Selective bibliography
d. Subject bibliography
7. Which of the following is NOT a trade bibliography?
a. Books in Print
b. Cumulative Book Index
c. Children's catalogue
d. Subject Guide to Books in Print

8. Which of the following is NOT a national bibliography?

a. Books in Print
b. Bibliographic de la France
c. Deutsche National Bibliograpy
d. Knizhnaia Letopis

9. Which of the following is NOT a subject bibliography?

a. Jenkins Science Reference Sources
b. Standard Catalog for Public Libraries
c. Smith's Guide to Zoological Sciences
d. Strong's Bibliography of Birds

10. Which of the following is NOT a bibliography of current selection aids?

a. Bowkers Complete Video Directory
b. Choice
c. Library Journal
d. Wilson Library Bulletin

11. Which of the following is NOT a bibliography of non-print?

a. NICEM Media Indexes
b. Opus
c. RQ
d. The Video Source book

12. Which of the following is NOT a bibliography of Readers Advisory Aids?

a. Book Review Digest
b. Fiction Catalog
c. Public Library Catalog
d. The Reader's Adviser

13. Which of the following is NOT a bibliography of magazines and newspapers?

a. Books and Periodicals Online
b. Magazines for Libraries
c. Ulrich's Periodicals Directory
d. The Readers Catalog

14. Which of the following is a bibliography of bibliographies?

a. Bibliographical Index
b. Books in Print
c. Booklist
d. Reference and User Service Quarterly

15. What is the free online abbreviated version of Ulrich's International Periodicals Directory?
 a. EBSCO.com
b. Rublist.com
c. Ulrich's On Disc
d. Ulrich.com
16. All types of books may now be purchased via the Internet.web. Which of the following
websites leads the way in acquiring titles via Internet.
a. www.amazon.com
b. www.barnesandnoble.com
c. www.borders.com
d. all of the above

17. If you are looking for older reference books, which of the following bookdealers on the Internet
web will you access?
a. www.alibris.com
b. www.bookfinder.com
c. www.powells.com
d. all of the above

18. If you want to search a certain poem in the internet web through any word in a title, first line,
last line, author, and some keywords which index will you consult?
a. Poem Finder on the web
b. Poem Searcher on the web
c. Poem Pathfinder on the web
d. none of these

19. If you want to subscribe cyber journals that primarily provides up-to-date information from and
about the financial markets of the world, which of the following is the best company>
a. Dow Jones Company
b. EBSCO
c. Gale Research Company
d. H. Wilson Company

20. A researcher wants to see the original and secondary materials on education, especially
unpublished research and technical reports. Which part of ERIC will you consult?
a. Current Index to Journals in Education
b. Resources in Education
c. Resources in Educational Materials
d. None of these

21. What is the website if ERIC established to assist teachers by providing lesson plans with links
to related sites by subjects, worksheets, grade levels, etc.?
a. http://askeric.org
b. http://rieric.org
c. http://cijeric.org
d. all of the above

22. Which of the following indexes in Library & Information Science is published by H.W. Wilson?
a. Information Science Abstracts
b. Library & Information Sciences Abstracts
c. Library Literature & Information Science
d. None of these
23. How do you test the encyclopedia for authority?
a. Recognition of the prominent author as the best
b. Check if the leaders in that field are in the contributors list
c. Check if the contributor's degree/occupation is related to the article
d. All of the above

24. Which of the following encyclopedias in digital editions (CD-ROM) has no print version?
a. Americana
b. Britannica
c. Encarta
d. Groiler

25. Which of the following digital (CD-ROM) encyclopedias is recommended for children because
it is rich in current illustrations?
a. Americana
b. Britannica
c. Groiler
d. World Book

26. Which of the following encyclopedia in digital editions is considered as the multimedia king
among CD-ROMs for general encyclopedias?
a. Americana
b. Britannica
c. Collier
d. Encarta

27. Which of the following general encyclopedias is free on the Internet Web?
a. Free Internet Encyclopedia
b. Encyberpedia
c. Knowledge Adventure Encyclopedia
d. All of the above

28. Which of the following is a one-volume encyclopedia?

a. The Columbia Encyclopedia
b. The Random House Encyclopedia
c. The Cambridge Encyclopedia
d. All of the above

29. Which of the following is a French encyclopedia?

a. Brockhaus Enzyklopadie
b. Enciclopedia Europea
c. Grand Dictionnaire Encyclopedique Larousse
d. Nueva Encyclopedia Cumbre en Linea

30. A customer asks the librarian where to find an actual job in the Internet. Which website will you
consult?
a. Www.careerpath.com
b. www.jobsonline.com
c. www.monster.com
d. all of the above
31. Which of the following quotations handbooks is the oldest and the best known in the world?
a. Barlett's Familiar Quotations
b. Chambers Dict. Of Quotations
c. Gale Quotations
d. Oxford Dict. Of Quotations

32. What is the search engine that is the work of a group of academics in Norway with over 300
million sites?
a. Fast (www.alltheweb.com)
b. Google (http://www.google.com)
c. Hot Bot (http://www.hotbot.com)
d. Lycos (http://www.lycos.com)

33. What is the search engine that is the work of researchers at Stanford University with 600
million fully indexed web pages and reach out to non-English speakers?
a. Fast
b. Google
c. Hot Bot
d. Lycos

34. Which of the following will you consult if the user asks for the basic guides to help him in
selecting and using reference books?
a. Balay, R. Guide to Reference Books, 11th ed.
b. Walford, A.J. Walford's Guide to Reference materials
c. Wynar, B. American Reference Books Annual
d. All of the Above

35. Which of the following is considered instruction methods used in libraries to explain the
different library resources and their uses?
a. Computer-database
b. Formal Lectures
c. Orientation Tours
d. All of the above

36. What is the role of the library to make distance learning program of a university successful?
a. Access to excellent learning materials
b. Efficient Technological Approachers
c. Profound Commitment to the D.E. Program
d. Strong support for the students who are not on campus

37. What do you call a person who tries to figure out how any code of data operates and drops it at
that?
a. Cracker
b. Crook
c. Hacker
d. Thief

38. What do you call a person who tries to discover how a database operates and the intercepts,
reads, and even change the content of e-mail?
a. Cracker
b. Crook
c. Hacker
d. Thief
39. Which of the following type of reference books should not be discarded even after 10 or 20
years?
a. Almanacs
b. Biographical Dictionaries
c. Directories
d. Yearbooks

40. Which of the following types of reference sources should not be discarded even after 10-20
years?
a. Dictionaries (unabridged)
b. Encyclopedias
c. Manuals
d. Yearbooks

41. If you want to search the table of contents of over 14000 journals, reports and papers from
conference proceedings, which website will you visit in the Internet?
a. Ebrary
b. EBSCO Alert
c. Questia Media
d. Net Library

42. Which of the following websites is SDI available at the Internet?

a. Article First/ Contents First
b. EBSCO Alert
c. Uncover Reveal
d. All of the Above

43. What is the other term used for Information and Referral Services?
a. Community Information Center
b. Free Information Center
c. Reachout Center
d. None of these

44. What do you call a private individual or organization that sells the type of reference that is free
from libraries?
a. Information Broker
b. Information mediator
c. Information seller
d. Information vendor

45. What is the best solution to customer service problems of constant ringing of telephone at the
reference desk while responding to patrons in line at the desk?
a. Install an automatic telephone answering service
b. Have a specialized telephone reference service to screen calls
c. Make a reference e-mail address for reference questions
d. All of the above

46. One type of publication on the Web is called exclusive published electronically. Which one is
its characteristics?
a. It has print version
b. Majority is free online magazines
c. It has no print versions, but CD-ROM equivalent
d. All of the above
47. One type of publication of the Web is primarily newsstand, popular magazines. Which one is its
characteristics?
a. These are online editions of the print works.
b. They include all of the text found in the print
c. The daily newspapers are not included
d. None of these

48. E-Books look like printed books but are read with television/computer like screen. Which of the
following is a brand name for e-books?
a. Millenium E-Reader
b. Rocket eBook
c. Softbook
d. All of the Above

49. Which of the following forms of difficult patron characterizes a talker who refuses to listen to
the librarian because he is interested in everything except the quiestion?
a. Hostile patron
b. Indefinite patron
c. Patron who lacks focus
d. all of the above

50. What is the best way to meet burnout problems of the reference librarian?
a. Allow customers to bring him out
b. Give him time off to relax thru vacation leave
c. Give him food while in the reference desk
d. Promote him to become chief librarian

51. What does ARBA stand for?

a. American Reference Books Annual
b. Annual Reference Books Announcement
c. Applied Reference Books Annual
d. Animal Reference Books Annual

52. “Guide to Information Access” considers some 3000 of the best and standard electronic sources
in the 36 most searched subject categories. Which of the following is the publisher of this
guide?
a. ALA
b. Bowker
c. H.W. Wilson
d. Libraries Unlimited

53. Which of the following is an example of bibliography of bibliographies?

a. Bibiliographic Index
b. Guide to Reference Books
c. Walford's Guide to Reference Materials
d. None of these

54. Which of the following bibliographies is NOT considered as a current selection aid
a. Books in Print with Book Reviews
b. Booklist
c. Bibliographic Index
d. Choice
55. Which of the following bibliographies is NOT a publication of ALA?
a. ARBA
b. Booklist
c. BIP
d. Choice

56. “Selected Reference Books of [year]” appears in March issue of which title of a magazine?
a. American Libraries
b. Choice
c. College & Research Libraries
d. Reference & User Services Quarterly

57. What is the title of the monthly magazine where the “Outstanding Reference Sources of [year]”
appears in its May issue?
a. American Libraries
b. Choice
c. College & Research Libraries
d. The Reference Libraries

58. Which of the following journals does NOT contain current reviews of reference books and
information sources?
a. American Libraries
b. Choice
c. Reference & User Services Quarterly
d. The Reference Librarian

59. Its August issue contains “Special Supplement” which is an annual summary of the best
reference/subject resources available on the Internet; an excellent guide to current reference Net
sources. What is this journal?
a. American Libraries
b. Choice
c. Library Journal
d. The Reference Libraries

60. “Reference Books Bulletin” is a selection in a standard review journal which is the single most
important place for a librarian to turn for accurate, current and in-depth reviews of general
reference works. What is this journal?
a. American Libraries
b. Booklist
c. College & Research Libraries
d. Library Journal

61. This is a long-standing bibliography which is a place where experienced librarians look first for
reviews of books by well-known and controversial writers.
a. Book Review Digest
b. Book Review Index
c. Books in Print
d. The Reference Librarian

62. This bibliography contains over 3 million citations for some 1.5 million separate titles but does
not include summary of the reviews content/
a. Book Review Digest
b. Book Review Index
c. Books in Print
 d. Forthcoming Books

63. This is the single best guide to electronic databases, from CD-ROMs and online services to
magnetic tape.
a. A-V online
b. CD-ROM: Media Review Digest
c. Gale Directory of Databases
d. Guide to BIP

64. This website offers access to close to 5000 archive collections which house about 110000
subjects by name with some 1000 links to repository home pages as well as links to online
finding aids for archives.
a. Www.loc.gov
b. www.nypl.org/catalogs
c. www.chadwyck.com
d. www.coalliance.org/ejournal/

65. What is the new name of UTLA's International Canada?

a. CATSS
b. CATAS
c. ULAS
d. UTAS

66. What is the Canadian cousin to OCLC/RLIN?

a. ISM Library
b. ISM Library Information
c. ISM Information Services
d. ISM Library Information Services

67. All of the titles below are published by R.R. Bowker and can be found online via
www.bowker.com/main/home EXCEPT one.
a. American Library Directory
b. Literary Market Place
c. National Union Catalog
d. Publishing Market Place Reference

68. This is a guide to e-journals on the Net produced by UBC Library which provides selected and
noted set of links to sites for e-journals, which in turn provide links to individual titles.
a. Electronic Journal Access
b. Ejournal Site Guide: a MetaSource
c. Directory of Electronic Journals
d. Net Journal Directory

69. When you buy books on the web, which of the following websites will you consult?
a. Amazon.com
b. Barnes and Noble
c. Baker and Taylor
d. All of the Above

70. When you are looking for the best bookstores for finding reference books, which of the
following will you consult?
a. Www.powells.com
b. www.bookfinder.com
c. www.alibris.com
 d. All of the above

71. As a reference librarian assigned to the Filipiniana Section, you were asked to do ask me files,
press cutting files, pictures and photographs files, short stories and poems indexes. What do you
call these files?
a. In-house files
b. Library Files
c. Personal Files
d. Referral files

72. If the reference librarian chanced upon a document that contains data that will answer the
question of the customer which was asked a week ago, what is the best thing to do?
a. Clip it
b. Contact the customer
c. Ignore it
d. Visit the Customer

73. What will you do to promote the new materials added to the Filipiniana collection of your
library?
a. Make announcement leaflets
b. Make informative brochures
c. Make promotional brochures
d. all of the above

74. Multimedia is also known as VTAG. What does this acronym stand for?
a. Video, Transmitter, Animation, Games
b. Videotext, Telecommunication, Audio, Graphics
c. Video, Text, Audio/Animation, Graphics
d. All of the above

75. When a reference librarian engages in cooperative reference service, what is the best way to do
to avoid bureaucratic dysfunctions?
a. To sign on MOA with other institutions
b. To have a formal agreement with another institutions
c. To follow a formal established protocols
d. To practice an informal cooperative reference service

76. Which of the following library practices manifests an informal way of engaging in cooperative
reference service?
a. E-mail
b. fax
c. internet
d. all of the above

77. When you work in the reference department, you will encounter three groups of reference and
in formation services in the library. Which of the following does NOT belong to these 3 groups?
a. Basic services
b. Services performed usually
c. Services performed sometimes
d. None of the above

78. Which of the following reference and information services is the one performed sometime?
a. Binding
b. Provision of general information
 c. Library tour
d. Library instruction

79. Which of the following reference and information services is usually performed by the
reference librarian?
a. Binding
b. Indexing & abstracting
c. Maintenance of clippings
d. Translation service

80. When the reference librarian cross-check the keywords from the customer's query to the
keywords listed in the thesaurus, or OPAC, he is actually doing what process?
a. Reference interview
b. Keyword analysis
c. Query translation
d. Translation of keywords

81. There are instance when reference librarian gives wrong answers unintentionally. What could
be the possible cause for this inaccuracy?
a. The librarian is arrogant
b. The librarian is corrupt
c. The librarian overlooks the real message of the answer.
d. The librarian is not good looking.

82. Why will a customer go back to the reference librarian and undergo the question negotiation
stage again?
a. When the feedback from the customer is negative
b. When the feedback from the customer is positive
c. When the customer is delighted with librarian's attitude
d. When the customer feels very comfortable with the reference librarian

83. Which of the following is not a form of library publications to publicize the library's
collections?
a. Announcement leaflets
b. Ask me files
c. Informative brochures
d. Newletters

84. Which of the following is not a reference in-house files services?

a. Pictures and photographs files
b. Local newspaper index
c. Promotional brochures
d. Short stories and poems index

85. In the Internet you will find ODLIS a very useful reference source in the Web. What does
ODLIS stands for?
a. Online Database for Library & Information Science
b. Online Dictionary for Library & Information Science
c. Online Directory for Library & Information Science
d. Online Door for Library & Information Science

86. This website in the Internet combines many dictionaries of different types into one. Through
this site you can search one word in more than 450 dictionaries at the same time and compare
their definitions.
 a. www.dictionary.com
b. www.onelook.com
c. www.thesuarus.reference.com
d. ww.lib.purdue.edu

87. What website of the electronic version of most popular book of quotations which is searchable
by author, word and keyword?
a. www.bartleby.com
b. www.familysearch.org
c. www.bigboook.com
d. www.switchboard.com

88. What is the website that contains a database of more than 10,000 recipes and an archive of
articles from Gourmet and Bon Appetit magazines and includes food and wine dictionaries?
a. www.cyberdiet.com
b. www.epicurious.com
c. www.mealsforyou.com
d. www.starchefs.com

89. Which website has a very very thorough coverage of baseball, football, basketball, and other
sports including news, statistics, standings and commentaries from sportswriters?
a. www.sportlines.com
b. sportsillustrated.cnn.com
c. espn.go.com
d. msn.foxsports.com

90. Which website presents a collection of well-organized tutorials and articles on the building of
homepages and webpages which provides numerous tutorials of great values to anyone wishing
to create a personal website?\
a. www.shareware.com
b. www.slashdot,org
c. www.techweb.com
d. www.webmonkey.com

91. What do you call a service provider which serves as a middleman between providers of e-books
and e-journals and the library via the Internet?
a. Aggregator
b. Cyber service
c. E-resources provider
d. ISP provider

92. RFI stands for Request for information, while RFQ stands for Request for Quation. What does
RFP means?
a. Request for Process
b. Request for Proposal
c. Request for Permit
d. Request for Priority

93. What is an evaluation project which is a long running European Union initiative that aims to
develop quantitative measures of public and academic libraries providing access to digital
services within its walls and to remote users?
a. ELS project
b. EQUINOX project
 c. EUI project
d. EUM project

94. One the roles of reference librarian in customer care service is shock absorber. When a
customer breaksdown and relate his personal problem, what will you do?
a. Call a security guard
b. Counsel him
c. Ignore him
d. Listen to him

95. Knowledge is power so that library customers must be empowered to use library facilities ,
resources and services. Which of the following ways does NOT empower the library
customers?
a. Interviewing customers
b. Interrogating customers
c. Encourage customers to give comments
d. Talking with customers

96. As a references, which of the following reference interview question is quite polite?
a. “Are you looking for statistics for the whole world or just the Philippines?”
b. “Do you mean ocean fish, freshwater, or aquarium fish?”
c. “I don't understand your question. Can you be more specific?”
d. “This is a good overview. Is it detailed enough?”

97. Which of the following electronic formats is delivered via Internet to the client by the reference
librarian in virtual reference?
a. Scanning images of print materials.
b. Retyped or copied and pasted extracts form print materials.
c. E-mail delivered documents or search results
d. All of the above

98. Which of the following is a face-to-face reference service?

a. Scanning pages from print journal to send as e-mail attachments
b. Printing out and scanning or faxing results
c. Downloading electronic media to deliver via file sharing, ftp or Web
d. Holding a book or journal in hand, checking item out and reading the original

99. Which of the following websites is a recreational chat site?

a. Carnage-Blender
b. Gaia-Online
c. LandsEndLive
d. All of the above

100. Which of the following websites is a collection of web chats of all sorts?
a. Carnage-Blender
b. Gaia-Online
c. LandsEndLive
d. Meta Chats