CHAPTER 1: THE COMPANY PROFILE.

1.1 INTRODUCTION TO THE TTCL-CORPORATION.

The company that hosted my first practical training was TTCL-CORPORATION at Mwanza
branch located in Nyamagana district along Pamba roads near Posta offices of address; - TTCL-
CORPORATION, P.O.BOX 1350, MWANZA.

The corporation is divided into 4 main categories namely Radio and Transmission, Access
network, Switch and Data and Power and Air condition categories in which I passed through all
the categories in my PT 1.

1.1.1 HISTORICAL BACKGROUND.

The TTCL company was established due to an Act of the Parliament ‘The Tanzania
Telecommunications Company Incorporation Act of 1993’. The company began its operation on
January 1,1994 after the splitting of the former organization known as Tanzania Posts and
Telecommunication Company (TP& TC). It is now under the Tanzania Communication
Regulatory Authority (TCRA).

But later in 2017 act no. 12 it was changed from TANZANIA TELECOMMUNICATION
COMPANY to TANZANIA TELECOMMUNICATION CORPORATION(TTCL-
CORPORATION) that officially began operating on 1st February,2018.

The corporation is located all over the country in every region under the leadership of Director
Waziri Waziri Kindamba.

1.1.2 COMPANY’S MISSION AND VISION.

COMPANY’S VISION.

The company aims at being a world class communication service provider in Tanzania. Their
focus is on their customers and their strength is the people they serve.

COMPANY’S MISSION.

The company aims at providing communication services to their customers through continuous
technological and customer care improvements with qualified and motivated employees. This
would make them contribute to the national development and usage of ICT.
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1.1.4 MAIN ACTIVITIES OF THE COMPANY IN SUMMARY.
The TTCL corporation provides a range of services to their customers such as large networking
companies, institutions, offices, business persons and residential customers. These activities and
services include:

 Leased lines for cellular phones.

 Internet and mobile services.

 Connection of other licensed telecommunication operators to the National ICT back borne
(NICTBB).

 Selling telecommunication equipment like ADSL modems, switches etc.

 Land line telephone service.

1.2 ORGANIZATION STRUCTURE.

The chart below shows the structure of TTCL-CORPORATION organization which is divided
into fields/categories to enable every worker to participate fully in fulfilling the mission and
vision of the corporation and of which will make the services provided by the corporation
marketable and with good quality and quantity in the telecommunication technology.

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Figure 1. TTCL Corporation Organizational Structure.

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JOB DESCRIPTION OF SKILLED LABOR.
The corporation has a good division of labour as to which professionals are employed to work in
different fields basing on their fields of study for instance engineering field, accounting,
customer care and so on. The customer care department deals with the customers’ payments and
billings for services and equipment purchases. The field requires professionals based on accounts
and procurement. The network/ engineering department deals with the service installations,
breakdowns repairs and signal processing until the users get their expected services. Employees
with the knowledge in networking, electrical supply and telecommunication technologies are
required for this field.

1.4 SAFETY REGULATIONS, GENERAL WELFARE, RECRUITMENT AND

TRAINING POLICIES OF THE CORPORATION.
1.4.1 SAFETY REGULATION.
Safety measures are very important/essential when working in different fields, therefore the
corporation employed some measures for the well-being of its workers and services offered as
follows: -

 No one should interfere with the operation of the engine room and transmission/
NICTBB room unless permitted with the responsible clients so as to ensure proper
operation and power supply to the machines.
 Provision of safety gears and working tools to all workers when working that is providing
services or at breakdowns including safety boots, helmets, overcoats, working gloves and
so on.
 Performing of monthly routine maintenance to the operating machines/ centers to ensure
durability and ensure proper system operation.

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1.4.2 GENERAL WELFARE.
The corporation is also responsible for providing health cards(services) to all its workers and
incase of injuries at work the workers have the right to report to the respective officer and
necessary services are provided to him/her.

Moreover, the corporation also provides payments to its workers for working hours and off time
works for instance during the weekends on faults or breakdowns.

1.4.3 RECRUITMENT AND TRAINING POLICIES.

1.4.3.1 RECRUITMENT POLICY.
The corporation recruit professionals from vacancies they announce to the public and the people
invited are all from within or outside the country. Criminals are not recruited and once both
citizens and non-citizens are qualified, priorities are given to the citizens.

Agreements are done by signing contracts terms between the company and the employees and
records are kept for future uses.

1.4.3.2 TRAINING POLICY.

 The employees have to learn almost all fields and adapt to changes in technology and
how to manage it for personal advancements and corporation’s well-being.

 The staffs training is based on the current technologies and employee learn according to
one’s interest.

 The corporation’s policy develops and support the training in order to ensure
effectiveness of the corporation’s activities.