SHRIRAM LIFE INSURANCE

COMPANY LTD
WELCOME INTERNS
INTRODUCTION

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3
Shriram Group Overview

Commercial
Vehicle
Financing Consumer &
IT & BPO Enterprise
Solution

Enabling Customer Wealth

Common Man
Engineering Life & General Creation & Prosperity
Insurance
Shriram
Group Financial
Property
Development Product
People First Distribution Economic Inclusion

Industrial
Ventures Chit Funds
Stock
Broking
Shriram Group Financial Businesses
Enables customer wealth creation

Technology provider

INR 208,000Cr 12 mn 4,050 77,000

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Asset Under Management Customers Manpower strength
Branches
Strategic Business Partner
OVER 100 YEARS OF FINANCIAL EXPERTISE

A leading financial services group of South Africa established in 1918

Other than India, presence in 11

GLOBAL African countries, UK, Switzerland,
PRESENCE Australia and USA.

USD 22.1bn
New Business Volumes
SLIC has the Strongest Purpose in the Industry
To bring every family, in the segment of Indian society most
SLIC PURPOSE: vulnerable to the financial impacts of the loss of a breadwinner,
into the safety net of Life Insurance

Purpose should be demonstrated, not just spoken

 Taking The Road Less Travelled

2005 - 2006 2008 2013 2016 2018 2022

Stronghold in Pan India Strong presence in Digital business Focus on
Only South India Expansion North and Central and operations Innovation
insurer started India initiated initiatives
to make
profits since 350cr 600cr 2300+r
inception premium premium 1000r premium 1500r premium premium
17+cr Profits 150+cr Profits 350+cr Profits 406+cr Profits 500+cr Profits
SLIC customer segment

SLIC is the only private insurance company focusing on the household income range of 1.5 – 5 lakhs

Indian HIGH
Households POTENTIAL :

45% in the income

range 1.5 -
5 lakhs and largely
ignored
Largest
protection gap
in this
segment

SLIC :
• No. 1 non-bank supported private company in the rural space
• Lowest ticket size in the private sector Rs. 19,000
• 20 lakh+ lives touched so far
SLIC was able to deliver results in the most difficult
year

Gross Premium Total New Business Group NB Ind. NB Renewal

13% 22% 56% 3% 7%

Growth
2343cr Growth
1078cr Growth
494cr Growth
583cr Growth
1265cr

Acc. Profits AUM Investment Income

505cr 23% 7683cr 35% 528cr

Growth Growth

57.0% 95.8% 2.05 98,89,265 423

13th month Claims Solvency Inforce lives branches
persistency Settlement Ratio
SLIC has a high rural focus at 40%
Rural business ranking on NOP as on December’21

3,64,570
87,102
61,215
58,741
53,239
No. 2 non-bank supported insurer in rural market

45,614
43,886
No. 7
Rural Individual NOP

amongst all the Private Players in rural market

37,985
31,756
26,676
22,620 PERCENTAGE OF RURAL BUSINESS
22,151
19,582 Premium : 32%
19,308 SLIC
Policies : 40%
13,979
11,592 Bank promoted
5,556 Shriram Life Insurance Company Private
Strong bank tie-ups Premium : 16%
4,259 Industry
Others Policies : 26%
4,029 Average
3,132
893
492 11
Sources : FY 22 Q3 Public disclosures of individual companies
Market position on individual regular NOP
Market share on individual regular NOP as on March’22
25.7%
12.2%
8.7%
8.5%
7.4%
6.6%
8th private insurer on Indv. Reg. NOP
Individual Regular NOP – Market Share %

4.0%
3.7%
3.7% Financial Market
3.6% Position
Year Share
3.1% FY22 3.7% 8th
2.5%
2.2% FY21 4.2% 8th
1.8% FY20 4.0% 7th
1.8% Bank promoted FY19 4.0% 9th
1.6% Shriram Life Insurance Company
FY18 3.7% 8th
Strong bank tie-ups
0.8% Others
0.6%
0.5%
0.4%
0.3%
0.1% *Source : IRDAI New Business Report for FY22 12
SLIC presence across India
East
North ASSAM 3
DELHI 4 ARUNACHAL PRADESH 1
HARYANA 1
9 6 BIHAR 34
HIMACHAL PRADESH 1 5 CHATTISGARH 16
PUNJAB 6 9 1 JHARKHAND 15
RAJASTHAN 9
4
ORISSA 36
UTTAR PRADESH 61
9 61 3 WEST BENGAL 21
UTTARAKHAND 5
34
1 30 15 21 West
16 GUJARAT 1
South 36 MADHYA PRADESH 30
KARNATAKA 4 15 MAHARASHTRA 11
KERALA 14 32
PONDICHERRY 2
TAMIL NADU 60
TELANGANA 32 4 48
ANDHRA PRADESH 48 SLIC has 423 branches across India.
2 In addition a network of over 3000
60
14 additional offices of the Shriram group
Locations not toscale
Strong Product Offerings

Traditional Group &

Endowment Micro-insurance
Plans Plans
ULIP Money Back
Plans term Plan
Commitment to customers
SLIC : Claim settlement top prior

FY22
46%
Claims settled in
rural India
53,800 | 549cr
Families Amount

91%
96% Claims
settlement Ratio
<100
Non-early
Claims settled in
=100
=500
=1000
12 hrs
Best customer service

CUSTOMER
CONNECT • We Care : 2,84,174 customers contacted

• Pictorial KFD

• Bilingual Policy Bonds in 9 languages

• 78,77,889 customers contacted

WEBSITE through SMS in 9 regional languages

• Whatsapp service channels

DIGITAL
PAYMENTS
ShriMithra customer service application

 22 services available contact free

 111,793 total downloads

 11% of policy service requests

through App
ShriA Bot: Whatsapp and website
Support for the Sales people
Call center support and portals

Central Support

•Central Sales support team

•Sales support call centre and portal
•Central Sales engagement programs
 Astra Mobile Application

Lead
Business through ASTRA in FY22
Management
Remuneration
Training and and FMI 96,779 NOP 268cr Prem.
Product Information details

Renewals

70%
Calculators
Support adoption

Easy
On Boarding
Proposal Login &
Policy Issuance 33% of total
agents recruited
Awards and recognition
 Shriram Life Insurance Wins Award for
the Best Digital Initiative- Life Insurance
by the InsureNext Awards 2022
organized by the Banking Frontiers &
knowledge partner-Deloitte India today
The Golden Globe Tigers, 2018
Life Insurance leadership, Non Urban
Presence and Penetration in India
Shriram Life’s Golden Premier Saver
Plan has been awarded as one of
Practice Sharing Fest conducted by
India’s TOP 5 BEST Endowment Policy.
January 2022
Indian Insurance Award, 2015
Non Urban Coverage, Life Insurance
2015, Finetelekt, SP Media Pvt Ltd
Gold Award for Customer Service
Gold Award for Morale Boosting HR Best Use of Digital for Social &
Handling CLAIMS during the Best
Practices during Best Practice Sharing Economic Development, awarded at
Fest conducted by Confederation Of Drivers of Digital Summit & Awards , for
Confederation Of Indian Industry
Indian Industry August-2020 the year 2018
August-2020.
Shriram Life MD, Mr. Manoj Jain
Mrs. Akhila Srinivasan (MD- Shriram Indian Insurance Award 2016
receiving the ‘Order of Merit’ for the
Life) has been conferred the Business for Non-Urban Coverage – Life
company’s contribution to“Life
Woman of the Year(2018), by The Insurance – Finetelekt, SP Media
Insurance distribution to Aam Aadmi”
Hindu Group of publications Pvt. Ltd.
– SKOCH Awards, New Delhi 2018.
Founder Chairman Sri R Thyagarajan awarded the
PADMABUSHAN in 2013

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 SLIC DEPARTMENTS
Legal & Forensic

Operations &
HR & Underwriting
Administration

Finance &
Accounts

SLIC
IT

Internal Audit &

Actuarial Risk Management
Management &
Innovation Accounting

Sales &
Business
Investments Distribution
Compliance & Development &
Support
Secretarial Segment
Solutions
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Leadership Team
 Experience
Executive Profile
(years)
Casparus Kromhout
Total : 28+  Appointed MD, CEO and Principal Officer in December, 2015
Managing Director &
SLI : 10+  Joined Sanlam in 1997 & moved to SLI in 2010 to take charge as the Chief Operating Officer
CEO
 Heads the open market distribution channel for SLI, instrumental in developing a Pan India
Manoj Kumar Jain Total : 31+
presence for the company
Managing Director SLI : 9
 Worked with HDFC Standard Life, Tata Motor Finance and 20th Century Finance Group
Total : 31+
 He has worked in diverse companies, including manufacturing, project set-ups, financial
Mr. Brahmaiah Telaprolu SLI : Since
services and the power sector.
Chief Financial Officer Jan’21
 Worked with Lanco Infratech and thereafter was with MB Power in New Delhi as CFO

 MBA with specialization in Finance & is an Associate Member of Insurance

Ajit Banerjee Total : 28+ Institute of India.
Chief Investment Officer SLI : 2+  He has been in the Insurance Sector from 2006 onwards in the domain of Investment and
Treasury.
 Involved in mentoring the Underwriting, Claims and Legal teams and acts as a bridge
S P Raghunathan Total : 54+ between Sales team and HO
Chief Underwriter SLI : 27+  Fellow of the Insurance Institute of India and has worked with LIC and the Shriram Group in
various capacities
 Appointed Actuary with SLI with effect from Mar’19
Johannes Helsdingen Total : 21+
 Worked on various actuarial profiles with Sanlam in South Africa and Nambia
Appointed Actuary SLI : 5
OUR LEADERSHIP TEAM
Experience
Executive Profile
(years)
 Appointed MD, CEO and Principal Officer in December, 2015
Casparus Kromhout Total : 27+
 Joined Sanlam in 1997 & moved to SLI in 2010 to take charge as the Chief Operating Officer
Managing Director & CEO SLI : 10+

 Heads the open market distribution channel for SLI, instrumental in developing a Pan India presence for the
Manoj Kumar Jain Total : 30+
company
Managing Director SLI : 8
 Worked with HDFC Standard Life, Tata Motor Finance and 20th Century Finance Group
Total : 3o+
 He has worked in diverse companies, including manufacturing, project set-ups, financial services and the
Mr. Brahmaiah Telaprolu SLI : Since
power sector.
Chief Financial Officer Jan’21
 worked with Lanco Infratech and thereafter was with MB Power in New Delhi as CFO

 MBA with specialization in Finance & is an Associate Member of Insurance Institute of India.
Ajit Banerjee Total : 27+
 Joined in 2007 under the Future Leaders Program and has played a critical role in strategy development for
Chief Investment Officer SLI : 1+
SLIC
 Involved in mentoring the Underwriting, Claims and Legal teams and acts as a bridge between Sales team
S P Raghunathan Total : 54+ and HO
Chief Underwriter SLI : 27+  Fellow of the Insurance Institute of India and has worked with LIC and the Shriram Group in various
capacities
 Appointed Actuary with SLI with effect from Mar’19
Johannes Helsdingen Total : 21+
 Worked on various actuarial profiles with Sanlam in South Africa and Nambia
Appointed Actuary SLI : 2

 Diversisfied knowledge of the BFSI sector especially Insurance

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Atul Sharma Total: 24+  Instrumental in transforming the Operations functions in SLI and bringing new and processes.
Chief Operations Officer SLI : 7+  PMP certified SCRUM Master, Atul has the ability to lead cross functional teams across various locations
Thank you