CONTENT

CHAPTER INDEX PAGE NO.

I. Certificate i
II. Declaration ii
III. Acknowledgment iii
IV. Preface iv
V. Executive Summary v
VI. Permission Letter vi
VII. List of Tables vii
VIII. List of Figures viii
1. Introduction to Scientific Management 1
1.1 Meaning and Concept of Scientific
Management
1.1.1 Principles of Scientific Management
1.2 History of Scientific Management
1.3 About F.W. Taylor
1.4 Techniques of Scientific Management
2. Research Methodology 17
2.1 Objective of the Study
2.2 Scope of the Study
2.3 Limitation of the Study
2.4 Significance of the Study
2.5 Research Methods
2.6 Literature Review
3. About Universal Mall 24
3.1 Functions of Universal Mall
3.2 Products and Services
3.3 Implementation of Techniques
4. Presentation of Statistical Data 31
5. Findings 42
6. Suggestions and Recommendation 43
7. Conclusion 44
IX. Bibliography ix
X. Appendix x
• Questionnaire
• Abbreviation