Clarify Project Goal

Project Title:
Coffee wala

The goal of this project is to: Enter "Decrease or Increase"

The unit being measured in this project is:[UNIT] Enter unit
The measure of this unit is: [UNIT MEASURE] Enter Unit Measure
The estimated baseline of this measure is: [BASELINE] Enter baseline
The estimated target of this measure is: [TARGET] Enter Target
The targeted completion date is: [DATE} Enter Date
Decrease the Order Time from 10 minutes per order to 7 minutes per order by 3/20/2023

Instructions:
Step 1: Fil in each line with the term or number requested
Step 2. Review the goal statement in C11, correct wording so that it reads properly
 Build the Goal
Statement
Decrease
Order
Time
10 minutes per order
7 minutes per order
3/20/2023
er by 3/20/2023

properly
 Project Charter

Insert Project Name Here

Problem Statement Business Case & Benefits

Objective Statement Project Definition

Increase the CSAT by decreasing per order time from 10 to 7

minutes by 20/3/2023 by increasing staff members and introducing
new coffee making equipment.

Scope In/Out Team Members

Deliverables Position Person
Team Lead
Sponsor
Team Member
Out of Scope Team Member
Team Member
iness Case & Benefits

Project Definition

Team Members
Time Commitment
 Project Name

Stakeholder Analysis

ID Stakeholder Power Attitude Interest

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Needs / Expectations
 Work Breakdown Structure

Dependencies
Estimation
WBS ID Work Name Duration Effort Hours Cost Technique Resources
Used

1 ID # of task

1.1

1.1.1

1.1.2

1.1.3

2.1

2.1.1

2.1.2
 Constraints Assumptions v3.1

Constraints & Assumptions

Constraints Assumptions

Handing off the work back may be hard to track All team members remain the same from project
and get consistent support initiation to project completion

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 Constraints Assumptions v3.1

Constraints & Assumptions

Process

Lunch Orders

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 Threats Opportunities Matrix v3.1

Threats & Opportunities Matrix

Project Objective:

Project Sponsor:

Project Stakeholder:

Threats
If We Don't Do Something

Short Term
(Less Than 6 Months)

Long Term
(More Than 6 Months)

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 Threats Opportunities Matrix v3.1

Threats & Opportunities Matrix

Opportunities
If We Do Take Action

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 Efficiency & Effectiveness M

Input Measures

Effectiveness Measures Volume of Food Orders

Efficiency Measures
y & Effectiveness Matrix

Process Measures Output Measures

Prep Time Order Lead Time

Kitchen Delivery Time

Sandwich Order
Packaging Time Lead Time
 Clarify Project Goal
Project Title:

Cycle Time Reduction of Pick-Up Orders

The goal of this project is to: [VERB] Enter "Decrease or Increase"

The unit being measured in this project is:[UNIT] Enter unit
The measure of this unit is: [UNIT MEASURE] Enter Unit Measure
The estimated baseline of this measure is: [BASELINE] Enter baseline
The estimated target of this measure is: [TARGET] Enter Target
Decrease the Pick up order wait time from 15 minutes per order to 7 minutes per order

Instructions:
Step 1: Fil in each line with the term or number requested
Step 2: Estimate the baseline and target if data is currently unavailble
p Orders
Build the Goal
Statement
Decrease
Pick up order
wait time
15 minutes per order
7 minutes per order
utes per order
 Project Charter

Problem Statement Business Case & Benefits

Cycle time improvement for pick-up orders will result

client experience. Cycle Time improvement could tran
The current total lead time for pick-up orders is an average of 27
monetary benefits because we will be seen as a more
minutes. This results in customer complaints and limits the capacity
and reliable pick-up option, which could increase cust
for fulfilling orders.
and revenue. This aligns with our mission of providing
of island life.

Objective Statement Project Definition

Reduce the pick-up order lead time from average of 27 minutes to

an average of 20 minutes by the end of Q2 of this year

Scope In/Out Team Members

1st Process Step Customer places an order for pick-up Position Person

Last Process Customer picks up the order at the location Team Lead Wesley
Step
Sponsor Elisabeth
In: Job descriptions, layout, process steps Team Member Julie
Out: No new staff or technologies Team Member Tracy
Team Member Scott
Team Member Julius
iness Case & Benefits

nt for pick-up orders will result in an enhanced

e Time improvement could translate into
ause we will be seen as a more consistent
tion, which could increase customer retention
ns with our mission of providing a tasty slice

Project Definition

Team Members
Title % of Time

Black Belt 20%

Candidate
Manager 20%
Processor 15%
Waitress 15%
Chef 15%
Technician 15%
 Efficiency & Effectivene

Input Measures

Effectiveness Measures
Volume of Food Orders

Efficiency Measures # of Staff

y & Effectiveness Matrix

Process Measures

Prep Time

Kitchen Delivery Time

Packaging Time

Food Waste

Defective Packaging
 Output Measures

Order Lead Time

Sandwich Order
Lead Time

Time to process checks

 Constraints Assumptions v3.1

Constraints & Assumptions

Constraints Assumptions

Handing off the work back may be hard to track and All team members remain the same from project
get consistent support initiation to project completion.
Maintaining data integrity, keeping lunch shift orders
All data collection and time studies will be
in time order may be a challenge with so many
completed.
touches.
May need support for potential process
Management will be open to process changes
improvements.

Little control over the wait time that happens with

Lunch orders are easy to track
vendors

Will need IT approval of we want to make system

We will find areas of improvement with wait times
changes

Timing may be a challenge Will have to provide updated training.

(P) Getting numbers and data integrity will be a

Could potentially reduce processing time
challenge over multiple shifts

Hard to capture wrong orders that make it to the

Will need to retrain staff on process
kitchen

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 Constraints Assumptions v3.1

Constraints & Assumptions

Process

Lunch Orders

_x000D_Copyright 2018 GoLeanSixSigma.com. All Rights Reserved.

 Threats Opportunities Matrix v3.1

Threats & Opportunities Matrix

Project Objective: Reduce the time it takes to deliver lunch orders

Project Sponsor: Manager

Project Stakeholder: Waitstaff

Threats
If We Don't Do Something

Customers tell friends about

the long wait times
Short Term
(Less Than 6 Months)

Lose long-time customers

Have to reduce staffing levels

Long Term
(More Than 6 Months)

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 Threats Opportunities Matrix v3.1

Threats & Opportunities Matrix

Reduce the time it takes to deliver lunch orders

Opportunities
If We Do Take Action

Customers discover their

feedback is valued

Bahama Bistro gains reputation

of being "customer-centric"

_x000D_Copyright 2018 GoLeanSixSigma.com. All Rights Reserved.