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    This report summarizes the performance of the IntelliSOURCE system for Duke Energy Florida over December 2021. It includes the control event performance, incident response, user interface response, and system availability. The control event and incident response met all SLAs with no credits due. The user interface had response times within goals. System availability was below goal for the production environment, resulting in a service level credit of $1,773. Reasons for variances are described.

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    This report summarizes the performance of the IntelliSOURCE system for Duke Energy Florida over December 2021. It includes the control event performance, incident response, user interface response, and system availability. The control event and incident response met all SLAs with no credits due. The user interface had response times within goals. System availability was below goal for the production environment, resulting in a service level credit of $1,773. Reasons for variances are described.

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    27 views4 pages

    Ilovepdf Merged

    Uploaded by

    shailesh bhat
    This report summarizes the performance of the IntelliSOURCE system for Duke Energy Florida over December 2021. It includes the control event performance, incident response, user interface response, and system availability. The control event and incident response met all SLAs with no credits due. The user interface had response times within goals. System availability was below goal for the production environment, resulting in a service level credit of $1,773. Reasons for variances are described.

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    of 4

    Dec 2021

    Control Event Performance Report: IntelliSOURCE


    DUKE Energy Florida

    90%
    Monthly 80% Ack. 98% Ack. Service Level
    Event Date Ack. SLA Results
    Goal(s) Time (s) Time (s) Credit*
    Time (s)
    12/6/2021 98% <= 120 49 55 101 100.0% $ -
    12/7/2021 98% <= 120 49 55 106 100.0% $ -
    12/9/2021 98% <= 120 52 57 105 100.0% $ -
    12/10/2021 98% <= 120 55 61 106 100.0% $ -
    12/10/2021 98% <= 120 49 55 102 100.0% $ -
    12/24/2021 98% <= 120 54 60 93 100.0% $ -
    12/27/2021 98% <= 120 54 60 96 100.0% $ -
    12/28/2021 98% <= 120 53 59 96 100.0% $ -
    12/29/2021 98% <= 120 51 56 91 100.0% $ -
    $ -

    Events Reason for Control Event Performance Variance below 98%

    Itron Production Support


    1.877.487.6602 option 6
    intellisource-support@itron.com
    Dec 2021
    Incident Response Report: IntelliSOURCE
    Duke Energy Florida

    Incident
    Incident Response Resolution Communication Service Level
    Total Incidents Response
    Priority in SLA in SLA in SLA Credit*
    Failures
    1 0 NA NA NA 0 $0
    2 0 NA NA NA 0 $0
    3 2 NA NA NA 0 $0
    4 0 NA NA NA 0 $0
    Total Service Level Credit $0
    *Applied on next invoice

    Events Reason for Incident Performance Variance from 100%

    Itron Production Support


    1.877.487.6602 option 6
    intellisource-support@itron.com
    Dec 2021
    User Interface Response Report: IntelliSOURCE
    DUKE Energy Florida

    Monthly Goal 95th 97th 99th Service Level


    Page Views SLA Results
    (s) Percentile (s) Percentile (s) Percentile (s) Credit*
    46,938 99% <= 7 0.59 2.22 5.7 100.0% $ -
    *Applied on next invoice

    Events Reason for Interface Response Variance above 7 seconds

    Itron Production Support


    1.877.487.6602 option 6
    intellisource-support@itron.com
    DEC 2021
    System Availability Report: IntelliSOURCE
    Duke Energy Florida

    Environment Environment Service Level


    Monthly Goal SLA Results
    Type Name Credit*
    Production DEF 99.5% 98.4% $1,773
    Test DEFUAT 99.5% 100.0% $0
    Test DEFTEST 99.5% 100.0% $0
    *Applied on next invoice

    Events Reason for Availability Performance Variance from 100%


    Planned Outages

    Unplanned
    Outages

    Itron Production Support


    1.877.487.6602 option 6
    intellisource-support@itron.com

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