A

PROJECT REPORT ON
“A STUDY ON EFFECTIVENESS OF EMPLOYEES GRIEVANCE
HANDLING SYSTEM ”
UNDERTAKEN AT
ROSSARI BIOTECH LIMITED
B. V. PATEL INSTITUTE OF MANAGEMENT,
UKA TARSADIA UNIVERSITY
DEGREE OF
BACHELOR OF BUSINESS ADMINISTRATION (BBA)
UNDER THE GUIDANCE OF
MS. VAISHALI PILLAI
ASSISTANT PROFESSOR

PREPARED BY:
202003100310015- KHUSHI KAPADI
BBA (SEMESTER-VI)
 ABOUT THE COMPANY
 Rossari Biotech Limited manufactures specialty chemicals, textile, and animal health and
nutritional products.

 The Company offers personal care, soaps, detergents, paints and coatings, and water treatment
chemicals, as well as produces cotton, polyester, acrylic, and other textile specialty products.

 The Company was founded on 10 August 2009, by Mr. Edward Walter Menezes, and Mr.
Sunil Srinivasan Chari

 Most of their products cater to the B2B sector.

 Rossari Biotech plays a leading role in developing alternative green products that enable the
sustainable manufacturing of textiles.
PRODUCT LINE
 ABOUT THE TOPIC

 My topic is "A study on Effectiveness of Employees Grievance Handling System at

Rossari Biotech Limited”.

 In an organization, employees have complaints against their employers such as dissatisfaction

from the quantum of wages, mode of payment for overtime work, working conditions,
promotion, transfer, dismissal or discharge, poor quality of food in the canteen, etc.

 Grievance has to be properly addressed because it lowers the motivation and performance of
the employee and affects the work environment.

 A virtual help desk that is managed by the HR department is a great way to redress employee
grievances.
 OBJECTIVE OF THE TOPIC

 To study the concept of Effectiveness of Employees Grievance Handling System.

 To prepare Employees Grievance Handling System for protection at Rossari Biotech Limited.

 To analyse the issue/problem among employee through Effectiveness of Employees Grievance

Handling System at Rossari Biotech Limited.
 LITERATURE REVIEW
Name Year Summary
It concludes the few changes in organization policies and
Rupali Dilip Taru 2016 procedures to increase the productivity from the employees.
The management has to improve the communication part to their
employees about their issues.
Rohana Wijesooriya, 2021 When a good grievance management procedure is in place, the
Niranjala Tennakoon, organization is more likely to experience employee morale,
Janani Lasanthika commitment, an opportunity for reconciliation, and
harmonious management.
Serena Aktar 2021 A grievance is mainly because of the differences between the
employee’s expectations and management practice. Most
grievances seriously disturb the employee and all supervisors
can’t solve the grievances at their end.
Nilesh Thakre 2018 The industrial relations department of the organization is
responsible for maintaining peace and harmony among the
employer and employee. The healthy relations between
employer/management and employee/worker can be achieved
through the agreed solutions for different problems.
 LITERATURE REVIEW
Name
Bernard Walker, Robert.
T. Hamilton
Geetika Goel, Piyali Ghosh,
Alka Rai, Jagdamba Prasad
Joshi
Rbbir Rashed in Tirno,
Mohammad Bin Amin,
Abu Sayef Md Muntaquimul,
Bari Chowdhuri
Chidienere Ogbonnaya,
Amandeep Dhir,
Alexander Maxwell-cole,
Tomasz Gorny
Year Summary
2011 The literature is reviewed in four key stages:
(1) the incidence of grievable events;
(2) the employee's response to a potential grievance issue;
(3) the effectiveness of grievance processing; and
(4) Outcomes
2014 Attitude of supervisors, time taken in giving decision and
follow-up mechanism emerge as the most important
predictors.
2020 Grievance represents the formal complaint on the
disagreement of employees on one or more organizational
issues and its management due to employee welfare.
2022 Periods of economic recession are typically accompanied
by the use of cost-cutting actions. In this study, the quality
of employee–management relations and the level of
employees’ trust in management; we investigate how these
relationships might lead to an increase in employee
complaints against their organisations.
THANK YOU!