CRISTINA M.

VALENCIA
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EDUCATION

California State University, Fresno

Master of Arts, Higher Education, Administration, and Leadership (HEAL) Expected: December 2022
Bachelor of Arts, Psychology (GPA 3.85) May 2020

Honors: President’s List: Fall 2016, Spring 2019, Spring 2020, Fall 2021; Dean’s List: Fall 2019

Relevant Coursework
Leadership and Supervision Cognitive Psychology
Law, Ethics, and Policy in Higher Ed Personality Psychology
Introduction to Higher Education Motivational Psychology
Introduction to Student Affairs Psychological Testing
Educational Statistics Social Psychology
Clinical Psychology History and Systems of Psychology
Research Designs and Experimental Methods Abnormal Psychology

College of The Sequoias

Associate of Arts (GPA 3.13) May 2015

SUMMARY OF SKILLS

 Excellent written, oral, and interpersonal communication skills

 Bilingual- English and Spanish
 Organized, detailed, and goal driven
 Ability to work independently and as part of a team
 Knowledge in FERPA regulations
 Microsoft Office, Google, Qualtrics, SPSS
 Great customer service skills
 Experience with managed healthcare systems & HIPPA regulations
 Experience with call center systems and practices

PROFESSIONAL EXPERIENCE

Graduate Assistant
California State University, Fresno Foundation- Educational Talent Search Program (ETS) • Fresno, CA (2020-
2021)
 Assisted program director and academic counselors in student recruitment efforts
 Facilitated virtual/telephone workshop presentations
 Provided advising services to students in various areas such as, academic preparation, student support
services, financial literacy/FAFSA, time management, and career exploration
 Reviewed transcripts to ensure students were on track with A-G courses
 Fostered relationships with students and parents
Office Manager to Child Psychiatrist
Kaweah Mental Health • Visalia, CA (2006-2007)
 Managed day to day office operations including scheduling, and billing
 Serviced all patient needs such as prescription refills, appointments, and concerns
 Communicated effectively and efficiently with patients, doctors, and insurance companies
 Worked under direct supervision of the psychiatrist
 Coordinated meetings between psychiatrist and drug companies

Senior Liaison
Health Services Benefits Administrators • Livermore, CA (2001-2005)
 Managed large Bay Area account which consisted of medical and dental insurance members
 Serviced extremely high call volume not limited to medical/dental offices, members, patients, and union
 Created a phone log system using Excel to keep a detailed record of pertinent information
 Verified and quoted medical/dental insurance benefits on a daily basis
 Worked closely with upper management

PROFESSIONAL ORGANIZATIONS
 HEAL Graduate Student Association (HGSA) Fall 2020, Spring 2021, Spring 2022