Professional Documents
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Ishan Roy Resume
Ishan Roy Resume
Ishan Roy Resume
PROFESSIONAL OBJECTIVE
To obtain a position in Data Science Industry which will combine my business acumen & experience with my
technology background and allow me to directly contribute to the growth and success of an organization.
EXECUTIVE PROFILE`
TECHNICAL PROFICIENCIES
Projects undertaken
SAP Security Support in UK Based project for GAS and Electricity Client Company
Role
SAP BASIS server monitoring in UK Based Project for Air traffic Control system
Role
SAP database administration activities such as monitoring SAP Monitoring in 24/7 environments extensively
to monitor and provide required services.
Monitoring Activities includes Central Systems Monitoring, System Performance Monitoring and Business
Process Monitoring. Service Desk, Change Request Management.
Support Pack Updating, change tracking through Transport Requests.
Reporting Activities in MS Excel
Role
Handling Tickets in Remedy Prod for User Access Management.
Using Exchange Server, Active Directory which is deployed under client
Incident Management
New account Creation, Account amendment, AD access like Group Creation-addition, different kind of
developer access provision, asset change, and mover BU transfer.
User Access Rights Security Analyst UK based Project for Paint and Glass
Role
User Accesses Management in Active Directory
Active Directory Administration services like new account Creation, Account amendment, AD access like
Group Creation-addition, Software Installation – uninstallation, Different Kind of Developer access provision,
Asset change, and Mover BU transfer.
Responsible for Lotus notes Installation, Maintenance of Desktop and Laptops Applications.
Using Citrix for access provisioning.
Using SAM login for accessing foreign network.
Generating and sending Daily Ticket Handling Reports to Supervisors.
Assign users and computers to proper groups in Active Directory, create user accounts and perform timely
workstation hardware and software installations and upgrades as required.
Co-ordinate configuration of MS Exchange account, Distribution List creation, Mailbox creation.
Co-ordinate configuration of ORACLE 11i and 12g accounts.
Co-ordinate test and configuration of new workstations, peripheral equipment and software.
Correctly log incidents and faults, categorizing and prioritizing them in line with team procedures.
Conducting full and through diagnostics with end users to enable fault resolution.
Ensuring all faults are progressed & cleared within SLA escalating to other internal and external teams as
appropriate.
Sending daily SLA based reports to higher managements.
EDUCATIONAL CREDENTIALS
PERSONAL DOSSIER