Barriers on Effective communication

Barriers on Effective
Communication
Among Employees In Banking
Organization
A case Study Of I-CIMB(M)Sdn Bhd

Research Proposal
By Binish Mahmood (1921109009)

Najm-ul-Sehar Irfan (1921109049)

Supervisor: Dr. Humaira Dari

Barriers on Effective communication

i
SZR6014: Research Methodology

Introduction & Problem Statement

➢ Aim of the Study
➢ Research objectives
➢ Problem statement
➢ Significance of Study
➢ Limitations

Introduction:
We all use words and languages every-day to interact with
people at work. But do we really communicate effectively. Effective
communication is a process of exchange ideas, thoughts,
knowledge and information such that the purpose or intention is
fulfilled in the best possible manner.
Communication barriers implies any form of hindrance in the flow of
communication i.e when one party is not able to get the message
conveyed by another party accurately clearly and intendedly.
Barriers in communication:
• Physical barriers
• Gender barriers
• Technology barriers
• Attitude barriers
• Organizational barriers
• Cultural barriers
• Personal barriers
Barriers on Effective communication

Aim of the study:

✓ This study reflects on the problems encountered by research
and academics,
✓ Especially on communication gaps in workplaces.
✓ The goal of this analysis to examine the variables that are
obstacles to successful communication at work specialized in I-
CIMB company.
✓ The objective is to find the factors that prevent the effective
communication in the organization.
✓ To find the factors that prevent effective communication in workplace communication.
✓ To analyze the type of organization communication among employees in I-CIMB, Kuala
Lumpur

The main objective of the research is to identify what are the primary
factors that cause barriers on effective communication in a banking
organization. The purpose to get your specific audience to the desired
goal. The goal could be informing them or allowing them to understand
a message.

Problem Statement:
Researching business goals and organization have always been
a challenge. However, there are no specific indicators that can measures
the effectiveness of communication in the workplace.

✓ Effective communication in workplace as a catalyst

✓ The major challenge faced by every organization
✓ Effective communication in management is crucial
 Barriers on Effective communication

Working environment effective communication is fundamental to

a successful business (Jelani & Nordin,2019)

Hedman & valo (2015) has developed the importance of effective

communication from the perspective of management teams in an
organization

It determine the employee good performance and as an indicate to check

overall organization

goals are met

(Neely & Mosely, 2018)

✓ Conclude here effective communication is a

key measure for everyone performance within
the working environment.

Significance of Study:

This study is mainly conducted to help banking

organization especially to exposed on what are the barriers
of effective communication that should be prevented .

• The link between effective communication

and organization goals can be seen as a
Barriers on Effective communication

guideline to understand better about the root

the problem related to effective
communication among employees in the
banking sectors.

• To give insight to the organization

management on the importance of maintaining
and developing effective communication in
their workplace in order to achieve
organization goals.

• Can give exposure to the public on how to

practice effective communication ans what
barriers in the banking organization

• I-CIMB and other banking staffs are expected

to be aware that there is a need to occupy
their skills of communication thought
developing an optimum level of effective
workplace communication .

Limitations:
❖ Total number of information used in this study is in small
amount

Therefore, generation cannot be done to describe the issue in

whole involving all employees in an organization.
❖ The scope is too narrow (only focus in I-CIMB context)
Barriers on Effective communication

The result provide is significantly describing the situation only

in that particular area and is not be brought further as different
companies may encounter different result, depending on
respective feature and circumstances.

❖ All the information is form the same organization

This study cannot be able to represent the whole population of

different types of organization with different backgrounds.

Research Questions:
A research question is an essential tool to help guide your
research paper, project, or thesis. A research question clearly defines a
significant area of interest which requires investigation.

Five questions for good research:

• What is the problem to be solved? Every good

research project solves some particulars
problem.
• Who cares about this problem and why?
• What have others done?
• What is your solution to the problem?
• How can you demonstrate that your solution is
a good one?
Barriers on Effective communication
Barriers on Effective communication

what are the possible

barrires of effective
communication that
can be encountered
throught your
experience in banking
organisation?
from your opinion, do what are the solution
you think effective thta might purpose to
communication plays reduce or prevent all
an important role in the communication
your organisaton? barriers?

Research
Question

Review of Literature:
❖ Past Research

❖ Effective Communication
Barriers on Effective communication

It was observed that leadership and decision-

making problems were linked to the majority of
challenges encountered by management.
(Hedman & Valo, 2015;
Neely & Mosley,2018)

Example of the situation:

During meeting sessions, most organization
have faced these concerns where certain workers
had nob ability to communicate their opinion
while the other participants limited their chance to
share.

It was emphasized to the issues related

effective communication and stressed the
contact challenges encountered by the
management of the company and tried to
explain what in fluences affected or what
components are the preventives foe
successful communication in the
workplace.

(Odine, 2015)
Barriers on Effective communication

Past Researches

EXAMINED ON HOW COMMUNICATION BARRIERS AFFECT

THE EFFECTIVE COMMUNICATION OF WORKPLACE AND
INFORMATION TRANSFER IN AN ORGANISATION.
(Md.Yusof Nd Rahmat, 2020)

Findings:

The authors found that most of the information

strongly disagreed with the statements that they are not a
lowed to voice out my opinion at their workplace.

One of the greatest challenges to the success of

workplace contact has been loss of Empathy
(Adu-Oppong 7 Agyin-
Birikorang, 2014)

Past Researches
Barriers on Effective communication

organization
effective
communication
communication
Strategies

• Effective communication is crucial to be

adapted by the management in order to increase
employee performance and organizational
productivity

• Effective communication allows people who

communicate to understand the intention of
delivering the message to their receivers
(Md. Razak, Wan Athmar, 2019)

• Effective communication was believe as a key to

organization success. The researcher states that a
fail communication will results to collapse the
business performance.
Barriers on Effective communication

• When the effective communication is being

neglected in an organization, employees tend to
lose their trust and respect towards company and
the mangers.
(Rana,2013)

Theorical Framework:
The theorical framework is the structure that
can hold or support a theory of the research
study. The theorical framework introduces
and describe the theory that explains why the
research problem under study exists.

This point says that communication is a mechanical

process that passes from one location to the other. It is
well established fact that the one end is the sender from
which the communication originates, and the receives is
where the communication terminates.
1) Classical Theories
2) Communist theory
3) Development communication theory
4) Standpoint theory
5) Actor-network theory
6) Adaptive structuration theory
7) Cognitive dissonance theory
8) Confirmation bias
9) Cultivation theory
Barriers on Effective communication

10) Face negotiation theory

The need of theorical framework:

Introducing definitions of the concepts or variables in

your model. Developing a conceptual model that
provides a descriptive representation of the theory.
Coming up with a theory that provides an explanation
for relationship between the variable in the model.
Variables:
Anything that can take on differing or varying values. The values can differ at
various times for the same object or person, or at the same time for different objects
or persons.

Examples of variables are production units, absenteeism.

Types of Variables:
Barriers on Effective communication

Dependent
Variable

independent
Variables

moderating
Variable

1) Dependent Variable: It is the main variables that lends itself

for investigation as a variable factors. The dependent
variables is the variable of primary interest to the research.
The researcher’s goal is to understand and describe the
dependent variables, or to explain its variability.
2) An independent variable is one the influences the dependent
variable in either a positive or negative way. To establish
relationships, the independent variable is manipulated.
3) The moderating variable is one that has a strong contingent
effects on the independent variables or independent
variable relationship. That is the presence of a third variable
modifies the original relationship between the independent
and the dependent variables.
Barriers on Effective communication

workforce organisational
Diversity effectiveness

Managerial
expertise

• Workforce diversity –
independent variable
• Organizational; effectiveness –
dependent variable
• Managerial expertise –
Moderating Variable
Barriers on Effective communication

workforce creative organizational

Diversity Synergy effectiveness

• Workforce Diversity – independent variable

• Organizational effectiveness – dependent
variable
• Creative synergy – mediating variable
Procedures: Method Section
❖ Research Design
❖ Data collection Method
Research Methodology:

Qualitative Designs
Barriers on Effective communication

The research design begins with open ended

type of research question of how do effective
communication in workplace affect the
organization objectives.
( Koro-
Ljunberg, Mazzei & Ceglowski, 2014)
All the research question allows the participant to
respond freely in a narrative way to guide and
explain the overall research
( Reswell
2013; Taylor et al., 2018)
Research question must address the description
of the phenomenon the lived experience of
workplace problems on effective communication
and the solution suggest by the informants
( Lindlof & Taylor
2011 )
The question provides a description of the
workplace effective communication phenomenon
and situation emerged from the study of the
organization communication experience
(Creswell,
2014)
The interview question seek to come out with the
possible solutions of preventing the effective
communication barriers
( Patton, 2015)
Barriers on Effective communication

Data collection Method

Interviews

❖ Pilot interviews

❖ Real interviews

• DEGREE OF FLEXABILITY
• ALLOW PARTICIPANT TO ANSWERQUESTION
FREELY

❖ COLLECTING DATA
• BASED ON THE LIVING EXPERIENCE OF THE
SAMPKLE GROUP
• OPEN-ENDED QUESTION
• ASKED FOLLOW-UP, SUPPLEMNTARY AND
QUESTIONING QUESTIONS
Barriers on Effective communication

transcribing

Interview protocols suggest by Cresswell

(2014)

Data analysis:
Barriers on Effective communication

Qualitative
interpretation

datad
processing

Data
presentation
Qualitative interpretation:
• Transform raw data into valuable meaning
• To provide data with “meaning, structure, and
order”
Data processing
• Reported interviews in a form of recording
• Transcribed the recording
• Disciplined, rational and systematic
tagging and labelling of the entire data set was
used in the second stage of data processing.
Data presentation
• Thick definition of contract apprehension
codes were applied and reapplied to the data
for presentation
Barriers on Effective communication

Data management:
• Interview material
Gathered using a digital audio recording system
• Data storage
Both information was safely and digital data backups
were made
• Transcriptions
Interviews were transcribed verbatim and arranged
digitally
• Keep participants anonymous
Each participants actual name obscured during the
coding process
Pseudonyms of each participants were safely stored and
used in data presentation.

Recommendation And Conclusion:

Target Participants

10 information
• Employees of I-CIMB (M) Sdn Bhd
• Comprising different kind of position levels
Barriers on Effective communication

Assistant Manager
Executive Officers
Officers

Location of study conducted

I-CIMB Bank Bangsar South in Kuala Lumpur
The scope of effective communication is wide and
pervasive. The human being are somehow engaged in
communication from cradle to grave. It includes staffing,
directing and controlling. Communication for the
effective functioning of the organization.

overcoming barriers to
communication

use of latest
feedback
technology

use of proper developing good

active listening body language and interpersonal
and gesture relations
Barriers on Effective communication

Conclusion:
Communication may brake down as a result of many
communication barriers that may be attributed to the
sender or receivers. Therefore, effective communication
requires familiarity with the barriers. Choosing the right
channel for communication is also an important,
because choosing the wrong medium undermines the
message. Barriers may lead to your message becoming
distorted and you therefore risk wasting both time or
money by causing confusion and misunderstanding.
Effective communication involves overcoming these
barriers and conveying a clear and concise message.