GP-PRO EX Quick Start Guides

Help – Manuals and Technical Support

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Help – Manuals and Technical Support

¾ Overview:
– This module explains where to find manuals and
technical support
¾ Objective:
– At the end of this module you know:
• Where to find manuals
• Who to contact for support

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Manuals

¾ All manuals are installed on the PC hard drive during the GP-
Pro EX installation.
¾ The Online Update Service also keeps the manuals up to date
¾ To access GP-Pro EX manuals use the Help menu to access
the:
– Reference Manual (Software)
– Device/PLC Manual (Communication)
– Hardware Manual (AGP Hardware)
– Troubleshooting Guide (Maintenance)

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 Reference Manual

¾ The reference manual opens in a web browser (but does not

connect to the internet)
¾ This manual contains over 39 Chapters of guides and detailed
feature information

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Device/PLC Connection Manual

¾ This manual contains information about:

– Supported Device/PLC Models
– Supported Address Range
– Cables & Cable Diagrams
– AGP Configuration
– PLC Configuration
– Setup Examples
– Address Entry
– Pass-Through Functions
– GP3000H Setup
– Memory Link and LS usage

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Hardware Manual

¾ The Hardware manual is a PDF file that contains

details on AGP Hardware:
– Detailed hardware specifications
– Panel Cutout and Mounting information
– Hardware Troubleshooting & self diagnostics
– Offline Menu

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Troubleshooting Guide

¾ This manual contains steps to troubleshoot

hardware, software (feature) and Device/PLC
communication issues by symptom.
¾ Use this guide to locate detailed information on
error messages.
¾ Save time by going
through the same
steps our technical
support team follows
prior to contacting us.
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Connect to Support site-“Otasuke Pro!”

¾ Help takes you to www.pro-face.com/otasuke in Japan

¾ Visit Pro-face America’s website www.hmisource.com to
get:
¾ AutoCAD drawings of AGP hardware
¾ Additional graphics
¾ Project Samples
¾ Knowledge base
¾ New drivers
¾ Software update
¾ Manual updates

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Pro-face / Xycom Customer Support

¾ If the Troubleshooting guide and Otasuke Pro

website did not solve an issue contact us:
¾ Internet : www.profaceamerica.com
¾ Email :support@profaceamerica.com
¾ Phone :734 944 0482 Option 2

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 Questions

Please refer to the Reference Manual that is installed along with GPPRO-EX.
Manuals are also available on-line at:
http://www.hmisource.com/otasuke/download/manual/

For further support please e-mail: Support@profaceamerica.com

Or call: +1 734 429-4971

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