School BACUNGAN NATIONAL HIGH SCHOOL Grade Level: 11, TVL-CSS

Teacher Oliver C. Silvano Learning Area: COMPUTER SYSTEMS SERVICING NC II

Daily Lesson Log
Teaching Dates & Time June 24-27, 2019/7:30-9:30 Quarter: 1ST

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

I. OBJECTIVES
A. Content Standard
B. Performance Standard
C. Learning Competencies/objectives
Write the LC code for each
II CONTENT
The learners demonstrate an understanding of concepts and underlying principles in applying quality standard in computer systems servicing
The learners shall be able to apply quality standards in computer systems servicing
LO 3. Engage in quality improvement
TLE_IACSS9-12 AQS-Ic-3

Process improvement  Monitoring performance  Monitoring performance Checking quality output

procedure operation operation procedures
- Customer satisfaction
- Customer feedback form - Co-workers feedback
- Supervisors rating sheet
- Suppliers feedback

III. LEARNING RESOURCES

A. References
1. Teacher’s Guide Pages
2. Learner’s Materials pages
3. Text book pages
4. Additional Materials from CG, DLL, Tech Voc Module CG, DLL, Tech Voc Module CG, DLL, Tech Voc Module CG, DLL, Tech Voc Module
Learning Resources portal
B. Other Learning Resources

IV. PROCEDURES
A. Reviewing previous lesson or State the objectives of the State the objectives of the lesson. State the objectives of the
presenting the new lesson lesson. lesson.

3.1 Participate process
improvement procedures in
relative to workplace
assignment
3.2 Carry out work in accordance
with process improvement
procedures
Review the previous topic
discussed
3.3 Monitor performance of
operation or quality of
product of service to ensure
customer satisfaction

B. Establishing a purpose for the Quality process improvement defined as a systematic approach in Understanding processes requires the knowledge of tools and
lesson
C. Presenting Examples/instances of
the new lesson
D. Discussing new concepts and
practicing new skills #1
E. Discussing new concepts and
practicing new skills #2
F. Developing mastery
(Leads to Formative Assessment)
G. Finding Practical applications of
concepts and skills in daily living
H. Making generalizations and
abstractions about the lesson
I. Evaluating Learning
checking performance based on process steps and a concerted
attempt to improve things.
Discuss the different quality
process improvement
-Focus on:
-Six Sigma,
-TQM and
-ISO 9000
-Quality improvement and
quality assurance
Assessment:
-Make a Table naming the
Structure, Process and
Outcome of Quality process
Discuss the ff:
-Defining Quality
-Process and Outcome Indicators
Evaluation:
I. Given the following items,
indicate whether the measure is
structure (S), Process (P),or
outcome (O)
II. For the statements about
process, define an outcome
measurement.
skills or the techniques needed to use these properly.
Discuss the Tools and Discuss the Tools and
Techniques for Process Techniques for Process
Improvement Improvement
-Drive
-Process map -Matrix analysis
-Force filed analysis
-Cause and Effect Diagrams
-Brainstorming
-Pareto analysis
-Check sheets
Evaluation:
1. From the following
statements, identify which
items you think have a
Quality Assurance (QA)
focus and whose ones have
a Quality Improvement
(QI) focus. Put a check
mark on the column
provided.
2. Try to look at QA
statements and reword them
to have a QI focus.
Alternately, Change the Q
 statement to QA.

J. Additional activities for

application or remediation
V. REMARKS
VI. REFLECTION
A. No. of learners who earned
80% in the evaluation.
B. No. of Learners who require
additional activities for remediation
who scored below 80%
C. Did the remedial lessons work?
No. of learners who have caught up
with the lesson.
D. No. of learners who continue to
require remediation
E. Which of my teaching strategies
worked well? Why did these work?
F. What difficulties did I encounter
which my principal or supervisor can
help me solve?
G. What innovation or localized
materials did I use/discover which I
wish to share with other teachers?