Project Charter: Tablet Rollout

DATE: 19/12/2022

Project Summary

Sauce & Spoon will be piloting tablets at the bar area in two locations (North &
Downtown) starting in Q2 of 2023. This will allow for better and quicker service for our
customers while reducing costs of Sauce & Spoon.

Project Goals

● Growing annual sales by +28% each year by offering new services and
technology to improve customers experience and speed
○ Keep operating costs below 65% and profit margin above 8%
● Decrease average table turn time by approximately 30 minutes by the end of
Q2, resulting in decreased customer wait time
● By reducing table turn time, we can increase our average daily guest count by
10%
● Increase average check total to $75 by selling more appetizer and beverages
by the end of Q2, resulting in increased profits
○ Increase appetizer sales by 15% overall (North location 10% &
Downtown 20%)
● Implementing a digital menu + POS system that will be guest-facing, located at
each table at the bar
● Reduce food waste by 25% by using the tablets to track changes or
substitutions customers make and reduce the amount of food sent back to the
kitchen
● Use only local vendors (250-mile radius) in all our operations

Deliverables
 ● Try out menu item add-on feature + coupons, figure out which tablet package
has those features through testing and working with Seydou (Restaurant
Consultant)
● Train staff on the new system before it launches in store to be able to assist
customers and point out features/coupons to help increase average check
total. Staff should also know how to use it and troubleshoot to help with
increasing average daily guest count if any issues arise at the bar when using
tablets.
● Figure out how new software will integrate with existing POS system + host
software to help reduce cost and cause the least amount of friction
● Relocate payroll and train some staff from front of house to hire more cooks,
review in June 2023 to see if this is still working
● Ensure that this launch undergoes analysis and results in a positive return for
the company
● Maintain an average rating of 4.5/5 stars on our review platform with this new
launch

Scope and Exclusion- Boundaries of the project

In-Scope:
● Goals and deliverables that help us to launch tablets effectively at two locations
● Making sure goals set are measurable before adding to charter or working
towards these goals in meetings

Out-of-Scope:
● Operational Effectiveness- discussing policy changes related to food waste and
hiring kitchen staff. Policy changes will be discussed and updated separate
from this launch.
● Kitchen staff satisfaction- currently no way to measure this in relation to tablet
launch. If able to provide a metric this could possibly be included in goals in the
future.

Benefits

Benefits:
● Increase annual sales for Sauce & Spoon to hit their goals for 2023
● Prioritizing customer needs and wants through a better dining experience
● Support local businesses through our sourcing and partnerships

Costs:
● Training materials & fees- Estimated at $10,000
● Hardware & Software Implementation across locations- Estimated at $30,000
 ● Maintenance (IT fees through EOY)- Estimated at $5,000
● Updated website & menu design fee- Estimated at $5,000
● Other customization fees- Estimated at $550

Appendix:

● North & Downtown locations have different ideas on increasing appetizer sales
based on the customers that eat at their locations. Peta helped to resolve this
by creating goals specific to each location and a medium percentage increase
based on these numbers. Alex & Gilly were okay with this goal moving forward.
● Food waste reduction goal- Carter (Executive Chef) believes that we will
change company policy on returning food as we will be able to show what the
customer ordered through the tablet. Gilly (GM- North) believes will hinder a
customer’s experience which will reduce our goal of improving customer
satisfaction. As of now this has been determined to be out of scope and will be
discussed outside of this launch.
● Payroll allocation is still being worked as there are not specific metrics around
this. Deanna and Peta discussed if this should be added as a goal, Peta
believing it shouldn’t as there isn’t a tangible metrics goal we can associate
with this. For now Peta will discuss with the rest of the team before moving
forward.
● Decreasing guest wait time- Peta believes that this goal is redundant, with Gilly
and Alex disagreeing at first. Peta felt there were a lot of “if’s” without a specific
measurable goal. As of now it has been resolving by removing the goal but can
review as needed in the future.