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  • User Journey Map (KL - Atte)

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    Nor Aini Mohd Ali
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    Aini's goal is to place and pick up big bulk orders seamlessly from a coffeeshop. Her tasks include choosing from the variety menu, collecting a bulk order, submitting it to the worker, picking it up when called, and checking if the order is correct. She experiences emotions like excitement, anxiety, confusion, and worry throughout the process. Improvements could include an advance ordering website, queue numbers, and more payment options.

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    User Journey Map [KL.atte]

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    Aini's goal is to place and pick up big bulk orders seamlessly from a coffeeshop. Her tasks include choosing from the variety menu, collecting a bulk order, submitting it to the worker, picking it up when called, and checking if the order is correct. She experiences emotions like excitement, anxiety, confusion, and worry throughout the process. Improvements could include an advance ordering website, queue numbers, and more payment options.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    5 views1 page

    User Journey Map (KL - Atte)

    Uploaded by

    Nor Aini Mohd Ali
    Aini's goal is to place and pick up big bulk orders seamlessly from a coffeeshop. Her tasks include choosing from the variety menu, collecting a bulk order, submitting it to the worker, picking it up when called, and checking if the order is correct. She experiences emotions like excitement, anxiety, confusion, and worry throughout the process. Improvements could include an advance ordering website, queue numbers, and more payment options.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    Persona: Aini

    Goal: To place and pick big orders seamlessly

    Wait for order to


    ACTION Order Submit Order Pickup Order Payment
    be made

    Tasks Tasks Tasks Tasks Tasks

    A. Choose from A. Send order to A. Pickup straw or A. Pick order when A. Ask for receipt
    variety of menu coffeeshop worker tissue it is called B. Can accept card
    TASK LIST B. Collect bulk B. Confirm order B. Check if order and cash
    order was correct

    Excited trying new Anxious if the order Confuse if the cafe Happy as the food is Worried if the
    menu turn out not as is out of item ready to be eaten transaction is not
    requested successful
    EMOTIONS Nervous if relay the Anxious about Hopeful that all
    wrong order waiting time order is correct

    Offer way to put Provide advance Provide queue Create variety of


    rating or ordering website or number and loud payment method
    IMPROVEMENT recommendation apps speaker to call for
    OPPORTUNITIES on new menu number

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