Question #1: Speci cally, what should the Carters cover in their new employee

orientation program, and how should they convey this information?

Orientation should cover :

Information on employee bene ts and personnel policies
• Company structure, processes and operations
• Safety measures and regulations, Facilities tour
• Daily routine
A successful orientation should accomplish number of things for new employees such
as:

1. Make them feel welcome and help them begin the process of becoming socialized
into the rm's ways of acting and doing things.
2. Help them understand the organization and it's culture.
3. Clarify what is expected from them in terms of performance and behavior.

Question # 2
In the HR management course Jennifer took, the book suggested using a job
instruction sheet to identify tasks performed by an employee. Should the Carter
Cleaning Centers use a form like this for the counter person's job? If so, what
should the form look like, say, for a counter person?

Yes, the Carter Cleaning Centers should use a form like this for
the counter person’s job. The form could outline/highlight in a
bullet point format some of the activities that the counter person
is responsible for. Some of these would include welcoming
customers, retrieving customers’ clothes when they come to pick
them up, taking di erent payment methods, and then giving
change if necessary make note of their garments, express to
them new products or specials, and say good-bye in a nice tone
for them to come and visit again. These things would allow the
employee to get into a habit of things, and eventually will not
need the list and will have it memorized on what things need to
be done. The form could also remind employees of the rules they
are to follow while working, like no eating, and could also as a
reminder to employees to do things such as pick up things/
organize the front of the store when necessary.


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Question #3: Which speci c training techniques should Jennifer use to train her
pressers, her cleaner/spotters, her managers, and her counter people? Why
should these training techniques be used?

1. For the pressers and cleaner-spotters should be trained using On- the- job training :
Coaching
Understudy Approach to provide them with the learning and practical skills needed for
the job
2. Managers should rst receive Off- the - job training :
-lectures: about the products used and equipments,
And then with:
Management Games: to develop problem-solving skills, planning, leadership and
cooperation.
Behavior Modeling technique: to know how to deal with different situations.
3.Counter staff should be trained using the following techniques:
lectures: to provide them with the knowledge about type of customers and how to deal
with them appropriately.
Job instruction training : to provide step-by-step, key points and basic tasks training and
soft skills.
Behavior Modeling technique: to provide the employees' with communication skills and
knowledge to be able to deal with different types of customers.
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