Noel A.

Gertos
366 Dr. Sixto Antonio Ave Caniogan Pasig City
Mobile: +639067051149
Email: gertosnoel@gmail.com

JOB OBJECTIVE
To secure a challenging position in a reputable organization to expand my learnings,
knowledge, and skills.

WORK EXPERIENCE
TELEPERFORMANCE: April 24 2017 – June 23 2021
Greenfield District, Mandaluyong, 1552

CUSTOMER SERVICE
We are handling customers concerns, especially on their payments, Plan changes,
saving card information on their accounts and providing important details when it comes
to promotion on our product.

TECHNICAL SUPPORT
We are the one who’s responsible for customers phones issues, such as unable to
make calls, text and internet connection and etc.

RETENTION
We need to keep our customers using our products by asking the reason of leaving and
we are giving options or special treatment for them.

Alta Resources: October 5, 2015 – January 31, 2016

32 & 34th Flr. Wynsum Corporate Plaza F. Ortigas Jr. Road Ortigas
Center, Emerald Ave, San Antonio, Pasig, 1600 Metro Manila.

Account Name: Anthem Blue Cross Blue shield (Obama HealthCare Open
enrolment)

Customer Verification Information:

We verifying our customers information and validate if they are qualified for Enrolment
for Medicare or Medicaid then we will transfer them to our Sales Department.

Aptus Global Solution: February 10 2016 to June 17 2016

20th floor AIC Burgundy Tower, Corner Garnet Rd Ortigas
Center, 1605 ADB Ave.
Sales Representative Auto loan and Braces Medicare Disney Movie Club

Customer Service Representative

We are processing customers order for Movie Disc, Payments, refunds, and return
exchange for wrong item received.

● Call Center training in Barangay Hall Maybunga Pasig City - July 2015

● Sitel Academy at Raffles Corporation Center in Prestige Tower,

Emerald Ave, Ortigas Center, Pasig Metro Manila - September 2015

EDUCATIONAL BACKGROUND

2012 – 2015 Rizal High Schoool

Dr. Sixto Antonio Ave, Pasig, 1600
Secondary
2011 – 2012 Bulihan National High School
Old Bulihan Rd, Silang 4118 Cavite
Elementary
2005 – 2006 Biga 1 Elementary School
Biga 1, Silang, Cavite
Elementary

PERSONAL INFORMATION

● Status Single
● Date of Birth November 24, 1996
● Age of 24
● Birth Place Biga I Silang Cavite
● Height 5’6 & Weight 50 kg
● Religion Roman Catholic
● Language / Dialect Spoken English & Tagalog