INCIDENT REPORT

INCIDENT: GUEST COMPLAIN DATE OF REPORT: 10/4/22

WHERE? CAFÉ D’ASIE
WHILE WE ARE OPERATING DINNER BUFFET LAST SUNDAY OCTOBER 2 AT EXACTLY 7:30 PM, WE
HAD A 6 FOREIGN GUEST WHO ORDERED ALA CARTE INSTEAD OF BUFFET. I, JEREMI BERNAL
ORDER TAKED THEM. FIRST, THEY ORDERED 4 PALE PILSEN AND 1 COKE REGULAR THEN THE
INDIAN OR MUSLIM GUEST ASKED ME WHAT ARE THE NON-ALCOHOLIC DRINKS AND I OFFERED
CHILLED JUICES LIKE ORANGE AND APPLE JUICE ( WHO ARE CURRENTLY AVAILABLE IN OUR
CHILLER.) THEN HE ASKED ME TO SHOW SAMPLE OF SAN MIG LIGHT AND I SHOWED HIM, THEN
HE ASKED ME AGAIN TO SHOW ALL THE AVAILABLE BEERS, AND I SHOWED THEM SAN MIG
LIGHT, PALE PILSEN, SUPER DRY AND HEINEKEN AND HE CHOSE SAN MIG LIGHT. HE ORDERED 3
SAN MIG LIGHT AFTER THAT I REPEATED THEY’RE ORDER WHICH IS 4 PALE PILSEN, 1 REGULAR
COKE AND 3 SAN MIG LIGHT AND THEY APPROVED. WHILE I AM SERVING THEY’RE DRINKS THE
AMERICAN ONE WAS SHOCKED WITH THE PALE PILSEN, AFTER 1 SECOND HE SAID “IT’S OKAY
WE CAN FINISH THAT. FEW MINUTES LATER THEY CALL ME TO ORDER TAKE THEM AGAIN. THEY
ORDERED 2 PENNE ARRABIATA, 1 PIZZA MARGHERITA, 2 GRILLED HAM AND CHEESE, 1 US ANGUS
BEEF TENDERLOIN WITH BAKED POTATO, MUSHROOM SAUCE, WELL DONE AND CUSTOMIZED
PENNE PASTA WITH OLIVE OIL, VEGETABLE WITH SALT AND PEPPER. I REPEATED THEY’RE
ORDER AND THEY APPROVED. ONE GUEST TOLD ME THAT “THAT’S RIGHT YOU GOT IT JEREMI”
WHILE THEY ARE WAITING FOR THE FOOD I SERVED THEM BREAD AND BUTTER EACH.

FIRST, I SERVED 2 PENNE ARRABIATA, 2 GRILLED HAM AND CHEESE AND 1 PIZZA MARGHERITA
THEN THE SECOND RUN IS CUSTOMIZED PASTA AND US ANGUS BEEF TENDERLOIN THEN THE
INDIAN CITIZEN ASKED ME “WHY THE OTHER FOODS ARE COLD?” AND I CHECKED THEY’RE
FOOD THEN I REPLIED WITH “SIR, WE ARE MADE TO ORDER WHEN IT COMES TO ALA CARTE”
AND HE ASKED ME AGAIN “YEAH, WHY’S THE FOOD IS COLD?” THEN I REPLIED WITH “OKAY SIR,
I’LL TALK TO THE CHEFS”

I TALKED TO CHEF LITO ABOUT THE GUEST CONCERN AND HE TOLD ME “YOU’RE WITNESS
RIGHT? AFTER THE FOOD WAS COOKED WE SERVED IT IMMEDIATELY.” AND YES THAT’S TRUE I
FOCUSED ON THEM, (THE 6 PAX FOREIGN GUEST.) RIGHT AFTER THE FOOD WAS ALREADY
COOKED WE SERVED IT IMMEDIATELY.

JEREMI BERNAL
CAFÉ D’ASIE WAITER