Task 2

Task 2
1. Send an email to the team (your assessor)

The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment, and ask them to
review it.
The email text should also invite them to attend a performance planning meeting.
Your email should include the date and time of the meeting, as well as the duration.
You will need to send your email at least 5 working days prior to the meeting.
Attach your Operational Plan to the email.
Your team members will be organised by your assessor, and will include at least two
other students as well as your assessor to represent the other FSEC positions.
To: The Team

From: Manager, Marketing and Communication.
Date: May 2nd, 2020.
Subject: Introduction to the Operational Plan.
Dear Team,
I hope you are all well. Football South East Coast is a small-town oriented football
association whose work is to administrate all the activities of the association in done
properly. One of its primary goal is to increase the player participation and specially the girls’
participation in the football game. Keeping in mind, attached is an operational plan that
contains details about membership growth, volunteer development and programs and
events. Each one has its separate strategies, actions, timelines, who will be performing the
task, what resources would be needed and the key performance indicators.
In order to discuss, we will be having a team meeting on May 11 th, 2020 at 10:00 am. The
meeting will be for an hour, and I expect everyone to be punctual and well prepared.
I hope you will help us to achieve our goals properly.
Thank you and Regards,
Marketing and Communication Manager.
Attachment:
BSBWOR502 Lead and manage team effectiveness
This document is Operational Plan.

It is part of the supporting assessment resources for Assessment Task 2 of BSBWOR502.
This study source was downloaded by 100000770427216 from CourseHero.com on 12-15-2022 03:14:31 GMT -06:00
https://www.coursehero.com/file/61122128/Task-2docx/
2. Conduct a meeting with the team.
Prepare for a meeting with your team to discuss the new Operational Plan and to
develop a team performance plan by reviewing the organisational information
provided to you above, as well as the Operational Plan. Familiarise yourself with the
Team Performance Plan Template, as you will be completing this document after the
meeting.
As communications manager, you are required, as a minimum, to cover the following

during the meeting:
Provide an introduction to the meeting, including the purpose of the meeting
 Indicate to all team members that it is important for them to take an active role in
the planning meeting so that their ideas for implementing the strategic plan and
associated goals for the upcoming 12 months will be taken into consideration and
included in the team performance planning framework.
 Ensure that all team members have read the Operational Plan that you sent in the
email. Give them the opportunity to ask questions if anyone needs clarification.
You should explain to the team any parts of the Operational Plan that are not
understood.
 Work with your team on each section of the performance planning template. Ask
your team for ideas and write them up on the white board.
During the meeting, your assessor (in the role of a staff member) will raise a
workplace concern during the team performance planning session. Concerns or
problems that are outside your authority will have to be discussed with the General
Manager. Tell the team that you will get back to them shortly with a response.
During the meeting, you will need to demonstrate the effective interpersonal and
communication skills including:
 Team building techniques including clear explanation of goals and outcomes
 Asking questions and listening to responses to clarify understanding
 Active listening skills
 Respecting and acknowledging the views of others
 Non-verbal communication skills that encourage discussion and feedback, for
example, nodding, smiling, eye contact.
Hello everyone. This is your Marketing and Communications Manager. I conducted this
meeting to introduce you with our Association Football South East Coast. This is a small-
town football-based organization and its goal is to increase the participation of girls &
improve participation in community football. We all are familiar with the operational report
that was share earlier with everyone and we are gathered here to discuss it further. For a
team to succeed it is necessary for each and every team member to contribute their ideas
and question, if he/she has any doubts. About the workplace concern, I will discuss it with
higher authorities and will get back to you as soon as I can.
3. Prepare a draft of an email to the General Manager (your assessor).
It should summarize the meeting, and explain the workplace concerns in a few
paragraphs.
The assessor will respond to the concern in a return email.
To: General Manager

Subject: Letter for reviewing the meeting & explaining the workplace concerns of Football
South East Coast.
This email is regarding the summary of our recent team meeting about the team
performance according to our operational plan which has been held in 18/11/2018 and also a
workplace concern that has been appeared in the group meeting.
In the meeting we have been covered the followings,
• Discussed operational plan
• Discussed about the team performance and
• Discussed about our 12 months’ goal achieve plan and team contribution.
In the meeting we have realized that the allocated budget is too low to achieve the required
marketing outcomes. Since our team has to build up a strong relationship with the customers
by organizing events and program, our budget should increase more for organizing events.
Each team members have found out the prices of products in the economy is increasing and
our budget seems like to achieve a goal for 5 years back marketing plan. We discuss the
organizing events cost and realize that our budget should be increased by at least 20%.
On the other hand, for the membership growth we have found the best way is to give
promotion such as giving 1-week free membership. This types of promotional tools also will
cost us more than it used to previously. As a result, our team required at least 15% increase
of the budget for the membership growth.
I hope I have given a brief overview about our meeting. If you need any further information,
please inform me. Thank you!
Best Regards,
Marketing and Communications Manager
Football South East Coast
NSW South Coast
4. Complete your team performance plan
Following the meeting, complete the Team Performance Plan Template, incorporating
the feedback that you received from the other meeting participants.
Team Performance Plan
Name of Team: Football South East Coast

Plan timeframe: 12 months
Name of Manager: Natalia Castaneda
Date of performance planning discussion: 25th May 2020
Date of mid cycle review discussion: 25th May 2020
Date of end cycle review discussion: 20th April 2020
1. Outputs, projects and deliverables: What will your main work be this year?
What elements of your work area’s Business Plan will you be responsible for or
contribute to?
The main work this year will be focus on improving participation in community football,
specifically to increase the total number of players by 4% and increasing the participation of
girls aged between 5 and 18 by 2%.
Marketing area will be responsible for conducting market research, developing marketing
campaign to promote participation on soccer and establishing long term relationship with
local media. Also, it will contribute to develop a volunteer recognition scheme, create
interesting promotional events throughout the year and a fund raising gala event at the end
of every year.
2. Conduct and behaviors: How will you do your work and interact with others this
year?
Organization values are respect, collaboration and innovation.
The interaction with the community will mainly approach by events, volunteer programs,
online and offline local media. The communication will be based on trust and Integrity with
each other, appreciation of interests and passion, openness and transparency.
3. Knowledge and skills: What do you need to do your job well this year?
What learning and development activities will you undertake this year and how will
your new skills and knowledge be applied on the job?
The marketing team needs to develop leadership, team work, self-management,
communication, planning and research, community and data base management skills as well
as population demographics and community soccer interest knowledge to develop strong
and long-term relationships with members and community.
Development activities will be focused on-the-job learning, learning through other colleagues
and courses and training. The activities will be create based on employee’s strengths and
weaknesses, areas for further development and realistic, available and possible
expectations.
The strategies for implementing the learnings and new skills will be enlisting a feedback
partner, create metrics, continuity learning, self-reflection, review goals and targets.
4. Support needed to do my job well?

Are there any changes to the work environment or arrangements that would assist
you to do your job?
Flexibility will be imperative to the creation of diverse and inclusive workplace. Inclusive
workplaces undeniably enhance organizational effectiveness, competitive advantage, enjoy
better decision making, improved morale and people management and deliver higher returns
to shareholders.
5. How do I know if I am performing well?
What will be happening if you are performing well? (e.g. my customers are happy, I
have good working relationships, my work is completed on time, my work is accurate)
 New investors
 Steady growth on monthly members
 Community engagement
 Social events participants’ growth
 Social events growth
 Website and social media traffic growth
Team Performance Planning
Team member Team member 2 Team member 3
Marketing Officer Promotion Assistant Promotion Officer
Description
Key result area: Membership Key result area: Membership Key result area: Membership
Dependencies
growth growth growth
(Reference)
1. mid-2018 1. Email every month 1. Ongoing

Timeline
2. Ongoing 2. By April 2018 2. Ongoing throughout year
3. By July / Aug 2018 3. Ongoing throughout year 2018
2018 3. Ongoing throughout year
2018 / October 2019
1. Member Survey 1. Write regular content each 1. Regularly call media about
Responsibilit
2. Research suitable schemes month including articles about
y
and seek approval for soccer events and news
implementation 2. (1) Develop questionnaire 2. (1) Identify suitable dates
3. Build media relationships to be completed by all (2) Meet with team to
through regular phone volunteers workshop suitable event
calls. Send in details of (2) Mail all volunteers to 3. (1) Identify suitable dates
events (2) Meet with team to
seek consent for addition to
workshop suitable
database promotions
(3) Add new volunteers to
database with consent
3. Blogs, Twitter, Articles for
local media, Radio
advertisements, Speaking
engagements at schools in
the region ongoing
throughout year
1. Staff time 1. - 1. Staff time

Resources
2. Survey monkey 2. Purchase of database $200 2. Staff time
3. Staff time 3. Staff time $1,500 cover 3. (1) Staff time
travel to schools (2) $10,000 / $4000
By End-2020 By End-2020 By End-2020

Review dates
1. We achieve positive trends 1. Our customer survey tells 1. We find out more about who
Measurement:
in participation in soccer us members are pleased plays soccer and target those
KPI; Outcome
2. Increase in volunteers at with the services we offer groups to improve
club level 2. Increase in volunteers at participation
3. Our events are featured in club level 2. Our customer survey tell us
the press 3. We achieve positive trends that our community is
in participation in soccer pleased with the events we
offer & We achieve positive
trends in increasing
participation of females in
soccer
3. Our customer survey tell us
that our community is
pleased with the events we
offer
5. Submit the following along with the draft an email to the team (your assessor)
It should introduce and summarise the contents of the attachment.
The email text should also include:

 A request for feedback on the team performance plan.
 A schedule of meetings for the next 12 months to support the implementation of
the actions documented in the performance plan. The schedule should commence
following the meeting date and for the next 12 months. You can decide on the
frequency of the meeting.
 An outline of the actions you intend to take to address workplace concerns,
including the feedback that you received from the General Manager.
 A brief overview of the training and development activities that you intend to
implement over the next 12 months to address training needs identified in the
team performance plan. You should include the details of at least two activities
that you have identified for the team as a whole and include the title of the activity,
as well as the date and location and outcomes of completing the activity.
 Attach your team performance plan to the email.
To: The Team

From: Manager, Marketing and Communication.
Subject: Request for providing a feedback on the plans.
Dear Team,
I hope you are all well. In our previous meeting, I introduced you with our association and
showed our operational plan and performance plan with you. I consulted with our General
Manager and he said to proceed. Following our operational plan, attached here is the Team
performance plan which gives us insight on the key performance indicators and how
everyone in the team shall proceed and report to.
I would highly appreciate if you could give your feedback on the plans for our betterment. I
hope you will help us to achieve our goals properly.
The schedule for our meetings will be as follows:
Meeting 1: May 2nd, 2020
Meeting 2: June 1st, 2020.
Meeting 3: July 1st, 2020.
Meeting 4: August 5th, 2020.
Meeting 5: September 1st, 2020
Meeting 6: October 2nd, 2020
Meeting 7: November 3rd, 2020
Meeting 8: December 2nd, 2020
Meeting 9: January 1st, 2021
Meeting 10: February 2nd, 2021
Meeting 11: March 3rd, 2021
Meeting 12: April 5th, 2021
Along with the follow-up meetings, we will be conducting informative training sessions to
boast the morale and uplift the spirits of the team members. Following are the example of
two of such activities:
Title of the Activity1: How to market your product with new customers?
Date: October 30th, 2020
Location: Training center.
Outcome: To get to know the requirements of the new customers.
Title of the Activity2: How to research the target market
Date: January 2nd, 2020
Location: Multiple companies.
Outcome: The team will collaborate with leading brands and do a complete research
analysis for the betterment of the company.
Thanks, with regards.

Attachment:
Team member 1 Team member 2 Team member 3
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Task 2

1. Send an email to the team (your assessor)

Attach your Operational Plan to the email.

To: The Team

Subject: Introduction to the Operational Plan.

BSBWOR502 Lead and manage team effectiveness

This document is Operational Plan.

As communications manager, you are required, as a minimum, to cover the following

The assessor will respond to the concern in a return email.

To: General Manager

Team Performance Plan

Name of Team: Football South East Coast

4. Support needed to do my job well?

1. mid-2018 1. Email every month 1. Ongoing

1. Staff time 1. - 1. Staff time

By End-2020 By End-2020 By End-2020

The email text should also include:

 Attach your team performance plan to the email.

To: The Team

Thanks, with regards.

Team member 1 Team member 2 Team member 3

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