Ramp and Operations

ECOLE NATIONALE A L'AVIATION CIVILE
ADVANCED MASTER
AIR TRANSPORT MANAGEMENT (MS MTA)
GROUND HANDLING 2022
RAMP AND OPERATIONS SERVICES

TUESDAY NOVEMBER 29th 2022 - 9h30 to 12h30
©This document is the property of Groupe Europe Handling. Any reproduction, even partial, cannot be made without authorization. 1
DISCLAIMER
The procedures used as examples in this courses cannot be used directly on the operations.
These extracts form IATA, CAA, airport, airlines manuals / documents cannot be taken out of context
and re use directly without controlling there applicability and validity.
If no provenance indicated, pictures has been taken during GEH operations by myself and cannot be
used without authorization.
Agenda:
1. Introduction
2. Ramp services
3. Load control and flight operations
4. Quality Management
5. Ground Support Equipment
ADVANCED MASTER – AIR TRANSPORT MANAGEMENT (MS MTA)
INTRODUCTION
INTRODUCTION
In the past, Ground Services were firstly

integrated to Airlines scope of activities or
provided by airports authorities.
https://www.ecologie.gouv.fr/sites/default/files/2-
DSAC_AssistanceEscale_Guide2015_EN_loRES.pdf
During last two decades, this situation changed and ground services are now delivered by independant providers, this is due to:
– Regulation changes
– Airlines strategies and their need of flexibility
– Hudge scope of social regulations around the world
– Growth of « low cost » airlines model
And most recently:

– Loss of internal knowledge of airlines regarding this activity
INTRODUCTION
You will find many definitions and descriptions of Ground Handling Services in
numerous publications, such as:
• IATA Airport handling Manual (42th edition)
• UE Directive 96/67 from 15th October 1996 and its integration into
countries laws, in France in Code de l’aviation civile and Code des
transports.
• UE Regulation 2018/1139 (EASA « new » basic regulation)
• ICAO, doc 10121 (1st edition 2019)
https://www.ecologie.gouv.fr/sites/default/files/2-
DSAC_AssistanceEscale_Guide2015_EN_loRES.pdf
INTRODUCTION – EU CLASSIFICATION
EU classification:
– Category 1: Ground administration and supervision services
– Category 2: Passenger handling
– Category 3: Baggage handling
– Category 4: Cargo and mail handling
– Category 5: Ramp handling
– Category 6: Aircraft cleaning and servicing
– Category 7: Fuel and oil handling services
– Category 8: Aircraft maintenance services
– Category 9: Flight operations and crew administration services
– Category 10: Ground transport services
– Category 11: Aircraft catering services
INTRODUCTION - SGHA
SECTION 1. MANAGEMENT FUNCTIONS

SECTION 2. PASSENGER SERVICES
SECTION 3. RAMP SERVICES
SECTION 4. LOAD CONTROL AND FLIGHT OPERATIONS
IATA AHM810 – SGHA 2018
SECTION 5. CARGO AND MAIL SERVICES
SECTION 6. SUPPORT SERVICES
SECTION 7. SECURITY
https://www.iata.org/en/publications/store/airport-
handling-manual/
SECTION 8. AIRCRAFT MAINTENANCE
INTRODUCTION - SGHA
IATA – SGHA (Standard Ground Handling Agreement)

https://www.iata.org/en/publications/stor
e/airport-handling-manual/
“PROVIDE implies that the Handling “ARRANGE (or MAKE ARRANGEMENTS FOR)
Company itself assumes responsibility for the implies that the Handling Company will request an
provision of the service required.” outside agency to perform the service required. The
charge of the outside agency shall be paid by the
Carrier.”
The Handling Company assumes the liability “The Handling Company assumes no liability toward
including if some services are sub-contracted. the Carrier for such arrangements.”
INTRODUCTION - SLA
IATA – SLA (Service Level Agreement)

“By signing a SLA, both parties confirm that they approve the validity of the agreed method of measurement.
Each party shall inform the other regarding the source and method of data acquisition.
Should any additional costs be incurred for data provision, recording and data analysis, the parties shall agree
on how these costs are to be shared. […]
KPI = Key Performance Indicator
[…]. The Service Level Agreement may be updated by mutual agreement of both parties on a regular basis
(e.g. with a timetable change), or, in cases such as any changes in the schedule, freight structure, aircraft type
or similar, which affect the handling times. It is however not essential to update the SGHA on every occasion.”
RAMP SERVICES
RAMP SERVICES - INTRODUCTION
SECTION 3. RAMP SERVICES
• Baggage Handling • Exterior Cleaning

• Marshalling • Interior Cleaning
• Parking • Toilet Service
• Ancillary Items • Water Service
• Ramp to Flight Deck Communication • Cabin Equipment
• Loading and Unloading • Storage of Cabin Material
• Safety Measures • Catering Ramp Handling
• Moving of Aircraft • De-Icing/Anti-Icing Services and Snow/Ice Removal
RAMP SERVICES
BAGGAGE HANDLING
RAMP SERVICES – BAGGAGE HANDLING
“Handle baggage in baggage sorting area or other locations” IATA AHM810 – SGHA 2018
“Segregate baggage, as per airlines procedures.” IATA AHM810 – SGHA 2018

Example AF & KL
“For Priority baggage Provide or Arrange For : sortation of priority baggage and/or load priority baggage in accordance with
Carrier's instructions and / or prioritize delivery of priority baggage to claim area.” IATA AHM810 – SGHA 2018
“Prepare for delivery onto flights : bulk baggage and/or ULDs and/or baggage accepted at a location” IATA AHM810 – SGHA
2018
“Deliver to claim area baggage and / or out of gauge (OOG)” IATA AHM810 – SGHA 2018
“Handle crew baggage” IATA AHM810 – SGHA 2018
“Establish the number and/or weight of bulk baggage and / or built—up ULDs and provide the load control unit
with the information” IATA AHM810 – SGHA 2018
“Baggage tracking : Provide or Arrange For or Operate system to provide : evidence of acquisition and/or
evidence of delivery and/or inventory of bags, upon departure of flight and/or data exchange (e.g. with other
airlines)” IATA AHM810 – SGHA 2018
“Offload bulk baggage and/or ULDs” IATA AHM810 – SGHA 2018
“Transfer baggage : Provide or Arrange For : sortation of transfer baggage and/or storage of transfer baggage
prior to dispatch and/or transport of transfer baggage to the sorting area of the Receiving Carrier” IATA
AHM810 – SGHA 2018
Transfer belt :
- Just a drop off area
- Baggage insert in BHS
Bag runners
From plane to plane
Temporary storage
RAMP SERVICES
MARSHALLING
RAMP SERVICES - MARSHALLING
Video: Marshaling through safety concerns
“Provide or Arrange for marshalling at arrival and/or departure” IATA AHM810 – SGHA 2018
Operate automated
guidance systems
RAMP SERVICES
PARKING
RAMP SERVICES - PARKING
Provide and/or Position and/or remove wheel chocks
Provide and/or Position and/or remove
• landing gear locks

• engine blanking covers
• pitot covers
• surface control locks
• tail stands and/or aircraft tethering
• safety cones
• other items,
RAMP SERVICES
ANCILLARY ITEMS
RAMP SERVICES - ANCILLARY ITEMS
“Provide or Arrange For or Operate fixed ground power” IATA AHM810 – SGHA 2018
“Provide or Arrange For or Operate fixed ground power” IATA AHM810 – SGHA 2018
“Provide or Arrange For or Operate ground power unit” IATA AHM810 – SGHA 2018
Remark: Position and connection of the Ground Power Unit (GPU) or Fixed Power Unit (FPU), if required, can be done
after positioning wheel chocks at Nose Landing Gear and before engine shut down.
“Provide or Arrange For or Operate cooling unit / heating unit” IATA AHM810 – SGHA 2018
“Provide or Arrange For or Operate air start unit” IATA AHM810 – SGHA 2018
“Provide or Arrange For or Operate air start unit” IATA AHM810 – SGHA 2018
RAMP SERVICES
RAMP TO FLIGHT DECK

COMMUNICATION
RAMP SERVICES - RAMP TO FLIGHT DECK COMMUNICATION
1. Provide headsets
2. Perform ramp to flight deck communication
(a) during push-back
(b) during tow-in
(c) during engine starting
(d) for other purposes
RAMP SERVICES
LOADING AND UNLOADING
RAMP SERVICES - LOADING AND UNLOADING
“ 3.6.1
(a) Provide
(b) Arrange For
(c) Operate
1. passenger steps
2. flight deck steps
3. loading bridges ”
“Provide and/or Arrange For and/or Operate equipment for loading and/or unloading” IATA AHM810 – SGHA 2018
“Provide and/or Arrange For and/or Operate equipment for loading and/or unloading” IATA AHM810 – SGHA 2018
• Provide or Arrange For Passenger and/or crew transport between aircraft and Airport Terminal(s)
• Provide or Arrange For delivery and pick-up of : baggage / mobility devices / at aircraft doors or other agreed points
• Provide or Arrange For assembly and transport of : baggage / general Cargo / special shipments / mail / documents /
company mail between agreed points on the airport
Unload aircraft, returning lashing materials to the Carrier
• Segregate Loads at the aircraft
• Load and secure Loads in the aircraft
• Redistribute Loads in aircraft
• Operate in-plane loading system
• Report final load distribution to the load control unit
Provide or Arrange For ballasts
Provide or Arrange For safeguarding of all Loads requiring special handling during loading/unloading and / or transport between aircraft
and designated point on the airport
Video 1: ULD’s check before loading
Video 2 : Unload according to the plan
Video 2 : Bulk loading
Video 3 : Securing loads in the hold
RAMP SERVICES
SAFETY MEASURES
RAMP SERVICES - SAFETY MEASURES
3.7.1
(a) Provide
1. portable fire extinguisher on motorized/self-propelled ramp equipment
2. ramp fire extinguisher
(b) Arrange For
1. attendance of airport fire services at aircraft
2. ramp fire extinguisher
Perform visual external safety/ground damage inspection of
2.
(a) doors and panels and immediate surroundings
(b) other inspection items, immediately upon arrival
1. immediately prior departure
and communicate the results to flight crew or Carrier's Representative

2. Check that all doors and access panels are properly closed and
locked
RAMP SERVICES
MOVING OF AIRCRAFT
RAMP SERVICES - MOVING OF AIRCRAFT
Provide or Arrange For :
• tow-in and/or push-back of aircraft,
• and/or towing of aircraft between other points
• and/or cockpit brake operator in connection with towing
• and/or wing-walker(s)
Towbar to be provided by the Carrier and/or Towbar to be provided by the Handling Company.
Store and maintain towbar(s) provided by the Carrier
Provide and/or Install and/or Remove aircraft steering bypass pin
RAMP SERVICES
EXTERIOR CLEANING
RAMP SERVICES - EXTERIOR CLEANING
Perform cleaning in accordance with Carrier's written instructions of

• flight deck windows
• cabin windows
• aircraft integral steps
• slats and leading edges
• Wings ( upper surface / lower surface )
• (flaps (extended) ( upper surface / lower surface )
• Ailerons ( upper surface / lower surface )
• engine nacelles and pylons
• Fuselage ( upper surface / lower surface )
• horizontal stabilizer
• vertical stabilizer
• landing gear
• wheel well
RAMP SERVICES
INTERIOR CLEANING
RAMP SERVICES - INTERIOR CLEANING
Clean :
• flight deck, if specified, under the control of a person authorized by the Carrier
• passenger and crew compartments
(empty ash trays / dispose of litter / clear waste from overhead stowage / wipe tables / seats, seat back
pockets and passenger service units / floors / empty refuse bins / surfaces in pantries, galleys (sinks,
working surfaces, ovens and surrounds) and toilets (wash basins, bowls, seats, mirrors and surrounds) /
remove, as necessary, any contamination caused by airsickness, spilled food or drink and offensive
stains / telephones, screens and other equipment / inside windows
Remove and dispose of litter/waste / food and food-related material (galley waste)
Perform cabin dressing : blankets/duvets (fold/place in designated locations) / arrange seat belts /make
up berths including crew / replace head rests / replace pillow covers / restock toilet items /
replace/restock seat back pocket items / other cabin items, [as specified in Annex B] with materials
provided by the Carrier or materials provided by the Handling Company
Disinfect and / or Deodorize aircraft with materials provided by Carrier or . materials provided by
Handling Company
Provide or Arrange For laundering of cabin items (blankets/duvets/pillow cases) and/or linen
Clean cargo compartments and/ or ULDs

Clean and search
RAMP SERVICES
TOILET SERVICE
RAMP SERVICES - TOILET SERVICE
Provide or Arrange For
• servicing (empty, clean, flush and replenish fluids)
• triturator/disposal service
Is toilet service requested?
B787
Source: Aircraft AHM
Is toilet service requested?
A330-340
How to provide toilet service?
B787
A330-340
RAMP SERVICES
WATER SERVICE
RAMP SERVICES - WATER SERVICE
Provide or Arrange For :
• draining tanks
• replenish tanks [water standard as per airlines
requirements]
• water quality tests
Is water requested?
B787
Is water requested?
A330-340
How to provide water?
B787
How to provide water?
A330-340

Water provide by airport
Water provide by GH
Aircraft drinking water supply and transfer chain :

• Airport water system (distribution or even own potable system)
Water quality and test?
• Transfer point or watering point = interconnexion between

hydrant and aircraft / hydrant and water truck
• Aircraft water system: service panel, filler neck of the aircraft,
water storage tanks, piping, etc.
Water quality and test?
RAMP SERVICES
CABIN EQUIPMENT
RAMP SERVICES - CABIN EQUIPMENT
Cabin Equipment :
• Rearrange cabin by removing and / or installing and / or repositioning cabin
equipment, for example, seats and cabin divider(s)
• Provide or Arrange For storage space for the Carrier's cabin material, and/or Take
inventory
• Provide or Arrange For replenishment of stocks
RAMP SERVICES
CATERING RAMP HANDLING
RAMP SERVICES - CATERING RAMP HANDLING
Catering ramp handling:
• Unload/load and stow catering supplies from/on aircraft
• Transfer catering supplies on aircraft : between lower holds and galleys and vice
versa, and/or between galleys
• Transport catering supplies between aircraft and designated points
RAMP SERVICES
DE-ICING/ANTI-ICING SERVICES &

SNOW/ICE REMOVAL
RAMP SERVICES - DE-ICING/ANTI-ICING SERVICES & SNOW/ICE REMOVAL
Remove contamination such as snow, slush, ice, frost, rime or similar from
aircraft without using de-icing/anti-icing fluid
Perform “Contamination Check” and inform flight crew or Carrier's

Representative of results
If required, perform aircraft type specific checks (e.g. clear ice check, clean
wing check, etc.)
Provide or Arrange For anti-icing/de-icing equipment
Provide de-icing/anti-icing fluids
RAMP SERVICES - DE-ICING/ANTI-ICING SERVICES & SNOW/ICE REMOVAL
Remove contamination from aircraft using de-icing

fluid. The de-icing fluid to receive concentration and
appearance inspection prior to use
Apply anti-icing fluid to aircraft. The anti-icing fluid to

receive concentration and appearance inspection
prior to use
Supervise performance of de-icing/anti-icing operations

Perform the post de-icing/anti-icing check, any aircraft type specific checks, if required, and submit the anti-icing code to
the flight crew
Complete documentation as agreed
RAMP SERVICES
OTHER
RAMP SERVICES - OTHER
• Handling od passenger requiring special assistance (remote bay
parking or stretcher)
• Uld storage and inventory
• Fuel quality sampling
RAMP SERVICES – TURNAROUND PLAN
LOAD CONTROL
AND FLIGHT OPERATIONS
LOAD CONTROL AND FLIGHT OPERATIONS
SECTION 4. LOAD CONTROL AND FLIGHT OPERATIONS
• Load Control
• Communications
• Flight Operations
• Crew Administration
Before 1995
Function 1 IATA
a. Edit previsionnal Loading Instruction report (LIR)
b. Edit previsional LoadSheet (LDS)
Function 2 IATA
a. Organise et supervise aircraft loading according to the LIR
b. Perform ULD check before loading
c. Securise loaded Uld’s and goods
d. Correct and sign previsionnal LIR that become definitive LIR
Function 3 IATA
a. Edit definitive LDS according to definitive LIR
b. Perform last minute changes
Trafic Agent Function 1 Turnaround coordination Function 3

Ramp Team Leader Prepa Function 2 Dpt
In 1995
Birth of EasyJet & Ryanair, (their European expension begins actually in 1998) and introduction of a new operationnal model possible because of
the fleet made of one single type of aircraft
Trafic Agent ?
CDB Function 3
Function 2
Ramp team leader Prepa Dpt / Rgt
Turnaround coordination
GHM Function 1
« Majors » Airlines decide to react and evaluate the possibility to implement the low cost model:
- social difficulties to ask the Captain to issue a LDS
- multiple type of aircrafts within the fleet
- Numerous rules of discrepancies, packaging and segregations of loads.
La function 2 is unchanged
Les functions 1 et 3 are centralised in one place of the network, the » Centralised load control » (CLC)
Turnaround coordination is given to a new position, the TRC: Turnaround Coordinator
Turnaround coordination
Ramp team leader Prépa Function 2 Dpt / Rgt
CLC Function 1 Function 3
LOAD CONTROL
LOAD CONTROL
COMMUNICATION
FLIGHT OPERATIONS
Vidéo :Flight preperation
Deliver load control related documents between aircraft

and airport buildings and vice versa.
Process and/or Sign documents and information,

including but not limited to, loading instructions, load
and trim sheets, captain's load information and
manifests where :
load control is performed by the Handling Company or
Handling Company is performing inputs/updates when
load control is performed by the Carrier or third party
Inform all interested parties concerning movements of the Carrier's

Aircraft.
Compile, receive, process and send all messages in connection with

the services performed by the Handling Company. The Handling
Company is authorized to use Carrier's originator code or double
signature procedure. And/or Inform the Carrier's Representative of
the contents of such messages.
Provide or Operate means of communication between the ground

station and the Carrier's Aircraft.
LOAD CONTROL AND FLIGHT OPERATIONS - COMMUNICATION
Inform all interested parties concerning movements of the Carrier's Aircraft.
Inform the Carrier of any known project affecting the operational services and facilities made
available to its aircraft in the areas of responsibility.
Provide or Arrange For meteorological documentation and aeronautical information: at the

airport location(s) and/or at different airport location(s).
Provide or Arrange For delivery of flight operations related documentation to the aircraft and
obtain signature of the pilot-in-command, where applicable: at the airport location(s) and/or at
different airport location(s).
LOAD CONTROL AND FLIGHT OPERATIONS - COMMUNICATION
Vidéo :Data transmission
LOAD CONTROL AND FLIGHT OPERATIONS - FLIGHT OPERATIONS
Analyze the operational conditions and/or prepare and/or request and/or sign and/or make available the operational flight plan according to the
instructions and data provided by the Carrier: at the airport location(s), and/or at different airport location(s) and / or en-route
Prepare and/or Request and/or Sign and/or File the “Air Traffic Services” (ATS) flight plan :
at the airport location(s),
And/ or at different airport location(s)
Request and/or Manage the Carrier's slot time allocation with the ATS
at the airport location
And/or at different airport location(s)
Provide the crew with a briefing
Prepare and/or Sign and/or Deliver the fuel order and/or the fuel distribution form
Provide ground handling party(ies) with weight and fuel data
Obtain a debriefing from incoming crews, distributing reports or completed forms to offices concerned
Source : IATA AHM810 – SGHA 2018
LOAD CONTROL
CREW ADMINISTRATION
LOAD CONTROL AND FLIGHT OPERATIONS – CREW ADMINISTRATION
Distribute crew schedule information provided by the Carrier to all parties concerned
Arrange hotel accommodation for crew layover scheduled and/or non-scheduled
Provide or Arrange For crew transportation to/from off-airport locations
Direct crew through airport facilities
Liaise with crew layover hotel(s) and / or crew transportation company on crew call and pick-up timings
Prepare crew allowance forms and/or Pay crew allowances
Inform the Carrier's Representative of any crew indisposition or potential absence
Source : IATA AHM810 – SGHA 2018
RAMP AND OPERATIONS

QUALITY MANAGEMENT
COMPLIANCE AND CONFORMITY
Conformity
« Fulfillment of specifications contained in standards
or recommended practices; under IOSA/ISSA/ISAGO Airport manual
Airlines procedures
Conformity means specifications are documented
Airport international Council
and/or implemented by the Operator/Provider. » (IATA
AHM 40th Edition)
National safety and security programs

Compliance
SGS « The state of being in accordance with rules or
DGR requirements specified in standards or regulations. »
ICAO airport certification (IATA AHM 40th Edition)
ACI programs
CONFORMITY – IATA ISAGO PROGRAM
IATA Safety Audit for Ground Operations (ISAGO) https://www.iata.org/en/programs/safety/audit/isago
“IATA's Safety Audit for Ground Operations (ISAGO) has been built upon a "backbone" of audit
standards applicable to all ground handling companies worldwide, coupled with a uniform set of
standards relevant for the specific activities of any ground handler. As a result, the ISAGO audit can
be applied consistently to multinational ground handlers, as well as to smaller companies providing
services at a single station.”
•Improved safety and cut in costs by reducing ground accidents, injuries

and delays
•An accepted alternative to the multiple audits providers are subject to
today
•Highest quality audits conducted in a standardized and consistent
manner, using internationally recognized auditing principles
•Equivalence in scope of audits conducted by airlines
•Standardization in ground operations
•Global recognition and acceptance
INTRODUCTION - SLA
IATA – SLA (Service Level Agreement) IATA AHM803 – SGHA 2018
Target Service definition Target Measuring points Measuring method Measured by

number
(on Annex A reference if Measuring period (Handler/Carrier/Other)
applicable)
Target 1 3.7.2 Conduct Post Arrival and Monthly Sampling of reporting INSERT Handler/
Pre Departure check on documentation Carrier/Other
every flight and complete
report
Precondition/preclusion: There is zero tolerance to aircraft damage
Target 2 On-time performance on Monthly MVT Message INSERT Handler/
controllable delays: Maxi- Carrier/Other
mum Station Delays on de-
lay codes [INSERT AS RE-
QUIRED] will be 2%
Precondition/preclusion: All delay codes will be agreed between the Handling Company and the Carrier immediately after departure.
Reasonableness will apply in the event that the early or late arrival of the aircraft and or ramp conditions impacts on the Handling
Company's ability to service the aircraft in a timely manner.
Target 3 The handler shall correctly Per flight Baggage mishandling INSERT Handler/
segregate the baggage on reports Carrier/Other
loading as per the carrier's
requirements.
Precondition/preclusion:
CONFORMITY – SERVICE LEVEL AGREEMENT
MONITORED DECEMBER ACTION

PERFORMANCE INDICATOR TRAGET JANUARY 2021
BY 2020 PLAN
Introduction 76.7% 100%
Aviation Security Actors part1 73.3% 100%
Aviation Security Actors part2 53.3% 100%
Training
See something - say something 100% 23.3% 96.3%
manageme
Quality of employees nt to train
Bomb threat Ratio of Manager with an 23.3% 96.3%
all SHP
trained Ground Airport
employees
Surviving an active shooter event employees Operation Access Title 20% 85.19%
Manager have to be and record
trained the
Passenger Acceptance 20% 59.26%
certificates
Baggage acceptance part 1 20% 33.3%
Baggage acceptance part 2 20% 33.3%
Boarding 20% 33.3%
COMPLIANCE AND CONFORMITY
ZOOM ON TRAININGS
CONFORMITY – TRAININGS
Source : IATA AHM110
GROUND SUPPORT EQUIPMENTS
Source : GSE, « A state of a nation survey » done in 2022 by The Ground Handling International Magazine
In the GSE, « A state of a

nation survey » done in
2022 by The Ground
Handling International
Magazine, sustainability is
declared as an extremely
important goal:
Source : GSE, « A state of a nation

survey » done in 2022 by The Ground
Handling International Magazine
In the GSE, « A state of a

nation survey » done in
58 % rated ramp
2022 by The Ground
infrastructure as
Handling International
sub-standard or
Magazine, the charging
poor
infrastructure problematic
is raised :
Would you support GSE

pooling if it were offered
at your airport ?
Coordination
Communication
Cooperation
Between all air transport stakeholders
Thank you for your attention.
Questions & Answers
Amelie RALLE – Groupe Europe Handling

General Manager Sky Handling Partner Sierra Leone
amralle@geh.aero

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ECOLE NATIONALE A L'AVIATION CIVILE

GROUND HANDLING 2022

RAMP AND OPERATIONS SERVICES

RAMP AND OPERATIONS SERVICES

In the past, Ground Services were firstly

And most recently:

• IATA Airport handling Manual (42th edition)

• UE Regulation 2018/1139 (EASA « new » basic regulation)

• ICAO, doc 10121 (1st edition 2019)

SECTION 1. MANAGEMENT FUNCTIONS

IATA – SGHA (Standard Ground Handling Agreement)

IATA – SLA (Service Level Agreement)

KPI = Key Performance Indicator

RAMP AND OPERATIONS SERVICES

IATA – SGHA (Standard Ground Handling Agreement)

SECTION 3. RAMP SERVICES

• Baggage Handling • Exterior Cleaning

RAMP AND OPERATIONS SERVICES

“Segregate baggage, as per airlines procedures.” IATA AHM810 – SGHA 2018

“Handle crew baggage” IATA AHM810 – SGHA 2018

“Offload bulk baggage and/or ULDs” IATA AHM810 – SGHA 2018

From plane to plane

RAMP AND OPERATIONS SERVICES

RAMP AND OPERATIONS SERVICES

IATA AHM810 – SGHA 2018

Provide and/or Position and/or remove wheel chocks

Provide and/or Position and/or remove

• landing gear locks

RAMP AND OPERATIONS SERVICES

RAMP AND OPERATIONS SERVICES

RAMP TO FLIGHT DECK

IATA AHM810 – SGHA 2018

RAMP AND OPERATIONS SERVICES

LOADING AND UNLOADING

IATA AHM810 – SGHA 2018

Unload aircraft, returning lashing materials to the Carrier

• Segregate Loads at the aircraft

• Load and secure Loads in the aircraft

• Redistribute Loads in aircraft

• Operate in-plane loading system

• Report final load distribution to the load control unit

Provide or Arrange For ballasts

and designated point on the airport

Video 1: ULD’s check before loading

Video 2 : Unload according to the plan

Video 2 : Bulk loading

Video 3 : Securing loads in the hold

RAMP AND OPERATIONS SERVICES

(a) doors and panels and immediate surroundings

(b) other inspection items, immediately upon arrival

1. immediately prior departure

and communicate the results to flight crew or Carrier's Representative

RAMP AND OPERATIONS SERVICES

Provide or Arrange For :

• tow-in and/or push-back of aircraft,

• and/or towing of aircraft between other points

• and/or cockpit brake operator in connection with towing

Provide and/or Install and/or Remove aircraft steering bypass pin

RAMP AND OPERATIONS SERVICES

Perform cleaning in accordance with Carrier's written instructions of

RAMP AND OPERATIONS SERVICES

Clean cargo compartments and/ or ULDs

Clean and search

RAMP AND OPERATIONS SERVICES