B Ramesh

Email: rameshbogam121@gmail.com

Mobile: +91-9573626726

Objective

Seeking a challenging position in the field of infra-Administration in cloud technologies as Level 3 in an IT

industry where my technical skills and knowledge can be best utilized to achieve professional satisfaction,
career progression, personal development, and overall professional development of the organization.

Technical Summary:

Application\Desktop\Server Virtualization

Hands-on experience in virtual computing space to enable the organization to work from anywhere, anyplace,
on any device, across any network. Currently handling Citrix tower to perform day to day operations to
resolve client issues.

Citrix Products:

 Around 9+ years of Significant Experience in IT field building, Configuring and managing Servers,
Citrix PS 4.0, Managing of Citrix 6.0/6.5 Farm using Citrix Delivery Console (Server Management,
Publishing & Managing of Applications & Desktops, Server loads Evaluation, Resource Managing).
 Installation and Configuration of Xendesktop & XenApp 7.15, CVAD 1912 LTSR – HSD and VDI & Citrix
client tools, citrix netscalar.
 As a Team lead, Leading the team in BAU to efficiently performing day to day activities, by maintaining SLA
in tickets, Compliance in vulnerability and Various other project activity.
 Managing ESX servers and installing VM servers on esx servers.
 Managing servers using vCenter server configuring the resources on the Virtual machines like RAM,
CPU, Memory, etc.
 Fair knowledge on scripting and modified scripts as per the environment needs to do things quickly.
 Creating machine catalogs and creating delivery groups and providing resource to user.
 Perform Creation or decommission of VDI's and citrix policies configuration
 VDI template creation and deploying VDI using builds.
 Migration activity from Xendesktop 7.6 to CVAD 1912 LTSR environment
 Experience in Citrix director, Monitoring Alerts in Dashboard and taking proactive steps.
 Managing Virtual machines using SCVMM console.

Sensitivity: Internal & Restricted

  Installing and configuring SCCM 2012 SP1 Standalone Primary servers and extending CAS in
existing Standalone primary site server.
 Helping Team in patching related issues and involved in server and VDI patching to get compliance.
 Troubleshooting on critical applications issues and providing solution.
 Applications deployments as per client requirement.
 Troubleshooting on unhealthy SCCM Agents
 Executions of change activities, client interaction, maintain SLA for the project, tasks & tickets as per
client requirements.
 Joining Monthly Status Review call hosted by Management and explaining to the client Associate
Director and Senior Managers on Metrics, Highlights, Lowlights for Citrix/SCCM Tower

Enterprise level solution

 Citrix - Presentation Server 4.5, XenApp 6.5, Xendesktop7.6, CVAD 1912 LTSR.
 Microsoft system center configuration (SCCM)
 VMware - ESX/ESXi, vSphere Client, vCenter Server
 Windows - Server 2012, Server 2016, Hyper-V

Professional Summary

• Working as Citrix administrator in IBM from Oct 2019 to till date

• Worked as Senior software engineer in Wipro Technologies from May 2014- Sep 2019

Academics& Certifications

 B Tech from JUNTU in 2007.

 Citrix Certified Administrator (CCA) in Citrix XenApp 6.5.
 Citrix Certified Associate - Virtualization (CCA-V) xendesktop.
 AWS Certified Cloud Practitioner.
 AZ-104 Azure Administrator Associate.

Professional Experience

Organization : IBM(Kyndryl)
Time Period : Oct 2019 –Till date.
designation : Cirix Administrator

Responsibilities Include:
 Solution Review, Due-diligence, Transition, Onboarding, Stabilization, Optimization and Automation.
 Installation, configuration of Citrix XenApp, Citrix XenDesktop and Windows 10 deployment for
Citrix XenDesktop

Sensitivity: Internal & Restricted

  Leading Cloud and Datacenter Operations and defining service standards & guidelines, a governance
structure that serves as a benchmark for excellent service delivery.
 Implement and provision new clients in a hybrid multi-tenant cloud environment including Microsoft
Azure
 Identify and implement opportunities for automation
 Assist the teams in reviewing and transitioning/knowledge transfer of new solutions from the projects
team into the BAU teams.
 Heading project and ensuring project delivery within defined timelines.
 Implemented company policies, technical procedures, and standard for preserving the integrity and
security of data, reports and access.
 Administering Incident Management, change management, capacity planning, contingency planning,
project management, IT infrastructure change management, and other ITILrelated disciplines.
 Front-leading service operations including KPIs, SLA management, volumes management, headcount
& forecasting.
 Driving monthly service reviews & evolution forums with client & leadership, integration with
project counterparts including proactive problem management, daily change calls, and incident
management.
 Setting out standards for various operational areas; implementing quality systems & procedures to
facilitate a high-quality customer experience, while adhering to the SLAs and OLAs.
 Engaging & coordinating with vendors for critical issues, escalations & governance calls.
 Reviewing technical design documentation & implementation strategies towards addressing single
points of failure in IT services used in the delivery of core business applications.

Organization : Wipro Technologies

Time Period : May 2014 – Sep 2019.
Designation : Sr Citrix Administrator.
Project Details
Provides 24/7 Citrix Infrastructure support to one of the Multinational client.
Responsibilities Include:
 Provides 24x7 Production supports for 1000+ Citrix XenApp server environments on Windows Server
2003/2008 R2.
 Administrating the Citrix farms environment (PS 4.0, XenApp 6.5)
 Implement Citrix Rollup Pack and Feature packs as per Citrix recommendation
 Installing and publishing application in the farm as per the client requirement.
 Monitoring Citrix server’s health by using Citrix Edge Sight and generate historical reports based on
demand.
 Administration of Citrix XenApp server infrastructure virtualization platform – Hyper V & VMware
VSphere
 Strictly adhere to ITIL Process (Incident Management, Change Management, Problem Management)
 Supporting 15,000 plus User base
 Creating machine catalogs and creating delivery groups and providing resource to user.
 Perform maintained activities on VDI
 Health checks for VDI environment.

Sensitivity: Internal & Restricted

 Creation or decommission of VDI's
 VDI template creation and deploying VDI using builds.
 Managing Citrix studio managements
 Provides L2 and L3 level of Citrix infrastructure support for Citrix environment
 Involved in Application Migration activity from Legacy Citrix Estate to XenApp6.
 Perform XenApp server build /rebuild activity based on demand.
 Periodic check of Citrix farm status like users session, resource utilization,etc.,
 Providing application access to user as per service request.
 Maintaining Windows Hyper – V & VMware Virtual Citrix servers
 Performing operational task on Windows Hyper – V & VMware infra servers
 Performing Scheduled day to day and Weekend maintenance on Citrix servers like Disk cleanup,
Service start, ICA/RDP Listener status check
 Deploying Virtual machines from Hyper – V Template
 Taken complete ownership of Citrix project related tasks and executed within the timeline.
 Performing the health check of the farm.
 Created many KSDs for the project, which helps other team members to resolve Incidents
 Working on Citrix farm creation, Citrix server’s installation, Citrix 4.5 met frame presentation server,
and xenapp6.5.
 Responsible for any type of changes like upgrade of software, new software installation, Publish
application in Citrix.
 Performing PVS image creation and updating Vdisks.
 Performing patch installation and V disk versioning
 Installation and configuration of streaming applications citrix policy.
 Assigning load evaluators, monitoring citrix farm alerts scheduling of rebooting the Citrix servers.
 Citrix Hot fix management and patch management for Windows servers.
 Documentation of any new activity for knowledge base.
 Configuring configuration logging for monitor admin user’s activities on farm.
 Maintaining and optimizing the date store by ensuring that using the DSMAINT command and
running a consistency check using DSCHECK.
 Optimizing user session experience using display settings, HDX technologies and Profile
management.
 Creating users/groups manage permissions and administrator rights.
 Worked as L2 support on citrix and windows.
 Resolved citrix application and xenapp sever issues.
 Installing and configuring windows server2003 and 2008.
 Ability to create shares and give user access to the share folders.
 Ability to create and modify group policies.
 Taking Backups of files, folders, and ADS.
 Installing and configuring Windows 2003/2008 server.
 Installing and configuring Active Directory Services.

Sensitivity: Internal & Restricted

Personal Profile:

Name : Ramesh
Sex : Male
Marital Status: Married

Declaration:
I hereby declare that all the above given information is true to the best of my knowledge.

Place : Hyderabad
B Ramesh

Sensitivity: Internal & Restricted