BDM Wise Complaints Report

3.26%3.26% 0.93% 0.93% 0.47% Jemish

Chaitanya
3.72%
Kunal D.
4.65% Rajeshri
26.98% Prakash
Jyoti
6.51% Rajeev
Bhavin
Kalpesh
8.37% Kruti
Jimit
18.14% Gayatri
11.16%
Sadip

11.63%

BDM 2012 2013 2014 2015 2016 Total %

Jemish 18 2 11 23 4 58 26.98
Chaitanya 3 1 9 11 15 39 18.14
Kunal D. 6 6 4 8 1 25 11.63
Rajeshri 0 0 3 11 10 24 11.16
Prakash 6 0 4 7 1 18 8.37
Jyoti 2 5 6 0 1 14 6.51
Rajeev 5 2 1 2 0 10 4.65
Bhavin 4 0 2 2 0 8 3.72
Kalpesh 0 0 0 2 5 7 3.26
Kruti 3 2 0 2 0 7 3.26
Jimit 0 0 0 0 2 2 0.93
Gayatri 0 0 0 1 1 2 0.93
Sadip 0 0 0 0 1 1 0.47
Total 215 100.00
 Division Wise Complaints Report
0.29%

0.06% 0..06% 0.24%

0.29%
Production
Diamond
Sales
PD
Buyer
Marketing
26%
Back Office / USA
67%

Division 2012 2013 2014 2015 2016 Total %

Production 37 9 22 44 31 143 66.51
Diamond 8 5 8 25 9 55 25.58
Sales 1 0 4 0 1 6 2.79
PD 0 0 5 0 0 5 2.33
Buyer 1 3 0 0 0 4 1.86
Marketing 0 0 1 0 0 1 0.47
Back Office / USA 0 1 0 0 0 1 0.47
Total 215 100.00
 Reason Wise Complaints Report
0.02% 0.09%
0.02% Diamond quality
0.09% 0.07%
0.74% 0.72% 0.71% 0.07%
0.48% 0.07%
0.27% 0.06%
0.20% 0.12%
0.81% 0.78% 0.02% Diamond Falling
1.20%
poor Finishing
Diamond Missing
1.21% porosity
1.32%
sratches
1.60% Tray concept head not fitting
2.00% Diamond clarity
2.10% Shank and Prong Problem
Wrong Tag
2.12% Weight Problem
Purity
2.15% Rhodium problem
Wrong Pcs.
2.21% Quality Issue
41.61%
Diamond mismatch
0.24% Loose Diamond
Accesories Problem
Diam Size
metal problem
0..06% wrong Stamp
Polish
Ring size
Resizing from Buyer
Ship less Qty
0.29%
setting problem
Shipped Short pcs.
Problem with the alignment
0.06% wrong barcode
MDS Booklets Problem
Pcs. Not match with Website
Gold Color
Join Broken
0.29%
Late Shipment
11.21%

Reason 2012 2013 2014 2015 2016 Total %

Diamond quality 335 250 2697 43 85 3410 41.61
Diamond Falling 540 71 11 1 296 919 11.21
poor Finishing 65 0 229 7 329 630 7.69
Diamond Missing 209 130 14 9 126 488 5.95
porosity 195 58 5 2 107 367 4.48
sratches 90 0 0 9 240 339 4.14
Tray concept head not fit 0 0 301 0 0 301 3.67
Diamond clarity 181 0 0 0 0 181 2.21
Shank and Prong Proble 0 0 38 20 118 176 2.15
Wrong Tag 0 0 4 130 40 174 2.12
Weight Problem 171 0 0 0 1 172 2.10
Purity 8 149 0 7 0 164 2.00
Rhodium problem 63 3 60 2 3 131 1.60
Wrong Pcs. 0 0 100 6 2 108 1.32
Quality Issue 82 0 0 17 0 99 1.21
Diamond mismatch 98 0 0 0 0 98 1.20
Loose Diamond 0 0 8 20 38 66 0.81
Accesories Problem 0 0 52 2 10 64 0.78
Diam Size 15 0 1 0 45 61 0.74
metal problem 59 0 0 0 0 59 0.72
wrong Stamp 0 0 8 15 35 58 0.71
Polish 0 0 0 39 0 39 0.48
Ring size 2 0 1 9 10 22 0.27
Resizing from Buyer 5 11 0 0 0 16 0.20
Ship less Qty 0 0 0 0 10 10 0.12
setting problem 7 0 0 0 0 7 0.09
Shipped Short pcs. 0 0 4 0 3 7 0.09
Problem with the alignm 0 0 0 6 0 6 0.07
wrong barcode 6 0 0 0 0 6 0.07
MDS Booklets Problem 0 0 0 6 0 6 0.07
Pcs. Not match with Web 0 0 0 5 0 5 0.06
Gold Color 2 0 0 0 0 2 0.02
Join Broken 0 0 0 2 0 2 0.02
Late Shipment 0 0 1 1 0 2 0.02
Total 8195 100.00