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    This document provides guidance on how to give effective orders to knowledge workers. It explains that knowledge workers are different from manual workers in that their work is defined by its results rather than quantity or quality of tasks. Managers are challenged to acknowledge these differences and move away from traditional command and control styles of management that are outdated for knowledge workers. Specifically, managers should ensure backup systems support knowledge workers' motivations and values and nurture creativity in the corporate culture. Some companies that have made these changes, like Samsung, have proven radical change is possible and led to business success.

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    This document provides guidance on how to give effective orders to knowledge workers. It explains that knowledge workers are different from manual workers in that their work is defined by its results rather than quantity or quality of tasks. Managers are challenged to acknowledge these differences and move away from traditional command and control styles of management that are outdated for knowledge workers. Specifically, managers should ensure backup systems support knowledge workers' motivations and values and nurture creativity in the corporate culture. Some companies that have made these changes, like Samsung, have proven radical change is possible and led to business success.

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    © All Rights Reserved
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    10 views13 pages

    Local Media5098059832945638946

    Uploaded by

    Bench Budi
    This document provides guidance on how to give effective orders to knowledge workers. It explains that knowledge workers are different from manual workers in that their work is defined by its results rather than quantity or quality of tasks. Managers are challenged to acknowledge these differences and move away from traditional command and control styles of management that are outdated for knowledge workers. Specifically, managers should ensure backup systems support knowledge workers' motivations and values and nurture creativity in the corporate culture. Some companies that have made these changes, like Samsung, have proven radical change is possible and led to business success.

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    of 13

    How To Give Effective

    Orders
    Ways To Give Orders Effectively:
    • Clarify your objective.
    • Obtain favorable attention
    • Make it simple and specific
    • Phrase it tactfully for best results
    • Explain why it should be done your way
    Ways To Give Orders Effectively:
    • Learn how much information and guidance he needs
    • Let him have it
    • Inspire his confidence in you and the correctness of
    your order
    • Note his readiness to act
    • Give him faith in his ability to carry it out
    The Knowledge
    Workers
    Knowledge Worker

    Is characterized by a highly competitive and rapidly


    evolving business environment. They are key to
    competitive differentiation
    Knowledge Workers And Manual Workers

    According to Drucker, for manual workers, we


    need only efficiency that is the ability to do things
    right rather than the ability to get the right things
    done.
    The Difference Between Manual Worker
    And Knowledge Worker

    Manual Workers - can always be judged in terms of


    quantity and quality of a definable and discrete
    accomplishment.
    Knowledge Worker - is not defined by quantity neither
    is knowledge defined by its costs. Knowledge work is
    defined by its result.
    The Report Challenges Managers In The Asia
    Pacific To Release The Potential Of Their
    Knowledge Workers By:
    • Acknowledging that knowledge workers are
    different
    • Accepting that traditional command and control
    methods of management are outdated and
    inappropriate
    • Creating new ways of organizing work suitable for
    knowledge working
    The Report Challenges Managers In The Asia
    Pacific To Release The Potential Of Their
    Knowledge Workers By:

    • Ensuring the right backup system are provided


    which take into account the motivations and values
    of knowledge workers
    Advances Deliver Results
    Management advances deliver business results.
    Some companies such as Samsung have proven
    that radical change is possible. Lee Hun Hee,
    chair of Samsung, focused on nurturing creativity
    and innovation in the corporate culture while
    simultaneously doing away with the hierarchical
    style of management.
    Advances Deliver Results

    The result of this restructuring program made


    Samsung the leading force in the electronics
    industry that is today. Likewise, Asian companies
    realized that knowledge economies based on
    knowledge work and workers will be the platform
    for future prosperity and growth.
    Thank You!
    Group Members:

    1. Leandro Neco Noel B. Gara


    2. Jake Mariano D. Maga
    3. Jerome Y. Arcoles
    4. Lee Ivan C. Companion
    5.Roberto S. Lobederio Jr.

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