A STUDY ON EMPLOYEE SATISFACTION

ABSTRACT:
A worker’s personal conviction about what outcomes should expect from his
works and how one should behave at work. The most general and long- lasting feelings
and beliefs people have that contribute to how they experience work. Personality is the
enduring ways a person has of feelings, thinking and behaving. Values are intrinsic work
values and extrinsic work values. Social influences like co-workers, groups and culture
collectively build employee satisfaction at work place . The collective satisfaction of
feelings, belief and thoughts about how to behave with respect to one’s current job.

INTRODUCTION:
The aspiration of every man is to achieve economic stability, independence, identity, but
also a free development of his personality, creativity, status and prestige in the society
through the work he does. Employees Want to develop through business and achieve as
individuals, to use and develop their talents and skills to Achieve work results and
successes that will be recognized . Employee satisfaction is a combination of internal and
external factors. Internal factors include the nature of the work one performs, business
tasks, Professional development, responsibility and achievements in business. External
factors include conditions, such as wages, staff and managers. Internal factors enhance
satisfaction on the other hand, external ones prevent dissatisfaction. The most important
determinants of job satisfaction are interesting and creative work, good working
relationships with managers and colleagues, high salaries, autonomy in workplace and
career prospects, as well as job security and the ability to create a balance between work
and private life. On the other hand, job dissatisfaction affects employees health,
particularly mental health, causes depression and anxiety, while the correlation with
physical health Is more modest. There are numerous factors that affect both the satisfaction
of employees and their dissatisfaction. Employee commitment is essential to increase the
productivity. It is very essential to study about the job satisfaction.
OBJECTIVES:
❖ The main objective of the study is to assess the employee satisfaction of the
employees in the organization.

❖ To identify the employees relationship with their supervisors and co-workers.

Keywords:

• Employee satisfaction level .

• Employee morale survey.

DESIGN OF THE STUDY:

RESEARCH METHODOLOGY:

A quantitative and qualitative research is designed to determine employee satisfaction towards

organization. Through this study a safe conclusion can be arrived at the satisfaction of an
employee.

DESCRIPTIVE:

Descriptive work aims to gather information that illuminate relationships, patterns and links
between variables. In my research I used this design to find out the satisfaction of the
employees.

QUANTITATIVE RESEARCH:

Quantitative research is generally associated with the positivist/post positivist paradigm. It

usually involves collecting and converting data into numerical form so that statistical
calculations can be made and conclusions drawn. “Quantitative research refers to the systematic
empirical investigation of quantitative properties and phenomena and their relationships”. The
objective of qualitative research is to develop and employ mathematical models, theories or
hypothesis pertaining to phenomena. Quantitative research involving the use of structured
questions, where the response options have been Pre-determined and large number of
respondents is involved.
SAMPLE SELECTION:
Size of 45 respondents was taken under this research.

SOURCES OF DATA COLLECTION:

PRIMARY DATA:
The primary data was collected from INFINITI RETAIL LIMITED [ A Tata enterprise].

The following methodology is followed in collection of data from the employees with respect
to employee satisfactory level:

• A reliable questionnaire was developed and put in the Google form to collect
the responses from the employees through online.
• All the employees were explained regarding this filling of the questionnaire.
• This procedure helps us to get the data from employees genuinely.

SECONDARY DATA:

Secondary data means data that are already available i.e., they refer the data which have
already been collected and analysed by someone else. Secondary data may either be published
data or unpublished data .usually published data are available in a various Publication of
central, state and local government books, magazines and newspapers; etc.. The sources of
unpublished data are many; they may be found in diaries, letters, unpublished biographic etc.
 ANALYSIS

1. Number of years experience?

Number of years 1-5 Years 5-10 Years 10-15 Years More than 15 years Total
Percentage 72.7% 20.5% 0% 6.8% 100%
Number of 32 09 0 03 44
responses

Graphical representation of experience of employees in the organisation

Source: Primary data

Inference:

In the above pie chart it represents the employees number of years experience in the
organisation. Here 6.8% of the employees have an experience of more than 15 years and
20.5% employees have an experience of 5-10 years and 72.7% of employees have 1-5 years
experience in the organisation.
2.Are you satisfied with the monetary as well as non monetary benefits provided in your
organization?

Satisfaction Percentage Number of responses

Highly satisfied 46.5% 20
Satisfied 34.9% 15
Neutral 16.3% 07
Dissatisfied 0% 00
Highly dissatisfied 2.3% 01
Total 100% 43

Graphical representation of satisfaction of employees of monetary and non monetary

benefits provided in the organisation

Source: Primary data

Inference:
The above pie chart represents that satisfaction of employees monetary and non monetary
benefits provided in the organisation. 46.5% employees are highly satisfied and 34.9% of
employees satisfied and 16.3% are neutral and 2.3% employees are highly satisfied with the
benefits given by the organisation
3. you feel you are able to work, learn and grow in your company?

Responses Yes No Total

Percentage 90.7% 9.3% 100%
Number of responses 39 04 43

Graphical representation of ,are employees are able to work, learn and grow in the
organisation

Source: Primary data

Inference:
In this above pie chart that the employees are able to are able to work, learn and grow in there
organisation, In the primary data 90.7% employees was accepted that they are able to work
learn and grow in there company but 9.3% employees is not accepted.
4. you feel you are encouraged by your higher level authority to offer suggestions?

Responses Yes No Total

Percentage 90.7% 9.3% 100%
Number of responses 39 04 43

Graphical representation of, how higher level authority is offering suggestions to

employees

Source: Primary data

Inference:

The above bar diagram represents that thee employee satisfaction on the higher level authority
to offer suggestions. 90.7% employees are accepted and 9.3% employees are not accepted.
5. Do you agree that performance evaluation is done promptly at your organisation?

Quality Percentage Number of responses

Strongly agree 37.2% 16

Agree 46.5% 20
Neutral 14.0% 06
Disagree 0% 00
Strongly disagree 2.3% 01
Total 100% 43

Graphical representation of, how promptly the performance evaluation is done in the
organisation

Source: Primary data

Inference:
The above pie chart represents that performance evaluation of the organisation. 37.2%
employees are strongly agreed and 46.5% employees are agreed and 14% employees are
neutral and 2.3% employees are strongly disagreed.
6.Are you satisfied by all the basic and necessary needs provided by your organization?

Satisfaction Number of responses Percentage

Highly satisfied 18 42.9%
Satisfied 17 40.5%
Neutral 05 11.9%
Dissatisfied 01 2.4%
Highly dissatisfied 01 2.4%
Total 42 100%

Graphical representation of the basic needs provided in the organisation

Source: Primary data

Inference:
In the above pie chart it represents that the basic needs provided in the organisation. I’m the
primary data 42.9% employees are highly satisfied with the basic and necessary needs and
40.5% employees are satisfied and 11.9% of employees are neutral and 2.4% employees are
dissatisfied and 2.4% employees are highly dissatisfied.
7.Rate the satisfaction level of how your organisation address external issues impacting
your organisation?

Satisfaction level Percentage Number of responses

01 2.3% 01
02 0% 00
03 14% 06
04 27.9% 12
05 55.3% 24
Total 100% 43

Graphical representation of, how organisation address the external issues impacting the
organisation

1
2% percentage
2
0%

3
14%

5
56% 4
28%

Source: Primary data

INFERENCE:

In the above pie chart which represents 56% of highly satisfied employees and
28%of average satisfied employees and 14% of neutral and 2% of highly dissatisfied
employees in the organisation.
8.How’s your organisation providing health facilities as a medical safety?

Quality Percentage Number of responses

Excellent 58.1% 25
Good 34.9% 15
Average 0% 00
Poor 7.0% 03
Total 100% 43

Graphical representation of medical facilities provided in the organisation

Source: Primary data

Inference:
 The above pie chart representing that the health facilities provided by the organisation. In
this 58.1% employees are had higher satisfaction and 34.9% employees has felt good and
7% employees are not happy with the health facilities provided in the organisation.

9.What are the major things that was provided by your organisation to satisfy employees?

SLN Facilities provided Percentage Number of responses

O
1) Safety for girls 3% 02
2) Incentives 85% 28
3) Employee benefits 06% 03
4) Motivation/ Bonus 05% 02
5) Taking care of employees 01% 01
Total 100% 36

Graphical representation of the facilities provided in the organisation

Percentage
1% 3%

6%
5%
Safety for Girls
Incentives
Employee benefit
Motivation and bonus
Taking care of employee
85%

Source: Primary data

Inference:
Here almost 85% of the employees are happy with the incentives it was providing by the
organisation and 6% employees are happy with the motivation of there higher level
authorities and 5% employees are satisfied with the company environment, trainings, 3% of
the employees are satisfied with support by the higher level and reaming 6% employees are
not satisfied in anything.

10.Are you provided with all the trainings necessary to you to perform your job?

Response Yes No Total

Percentage 93.2% 6.8% 100%

Number of 41 03 44
responses

Graphical representation of the trainings provided by the organisation

Source: Primary data

Inference:
The above pie chart represents that the trainings provided in the organisation to its
employees. 93.2% of the employees are agreed that the company has fulfilled the required
trainings to there employees to perform there job in the organisation and 6.8% employees are
not fulfilled with the trainings to perform there job in the organisation.

11.What are the major challenges faced in an organisation?

SLNO Challenges faced Percentage Number of responses

1. Sales problem 34.8% 15

2. Coordination 16.2% 07

3. New role 13.9% 06

4. Work pressure 11.6% 05

5. No issues 23.2% 10

Total 100% 43

Graphical representation of challenges faced in the organisation

Challenges Faced

23.2%
34.8%

11.6%

13.9% 16.2% Sales Problem

Co ordination
New Role
Work Pressure
No Issues

Source: Primary data

INFERENCE:

In the above pie chart it represents the challenges faced in the organisation
where 34.8% of employees are facing sales problem and 16.2% of employees are facing
coordination problem in the organisation and 13.9% have issues in performing in new role
and 11.6% are facing work pressure and 23.2% of the employees has no issues in the
organisation.

12.Do you agree that work assigned to you are clearly explained?

Quality Percentage Number of responses

Strongly agree 55.8% 24

Agree 30.2% 13
Neutral 9.3% 04
Disagree 0% 00
Strongly disagree 4.7% 02
Total 100% 43

Graphical representation of how the work has clearly explained to the employees
Source: Primary data

Inference:

In this above bar diagram it represents that work assigned to them are clearly
explained 55.8% employees are strongly agreed and 30.2% employees are agreed and
9.3% employee are neutral and 4.7% are strongly disagreed.

13.Rate over all satisfaction level at your company?

Satisfaction Percentage Number of responses

Highly satisfied 55.8% 24
Satisfied 30.2% 13
Neutral 11.6% 05
Dissatisfied 0% 00
Highly dissatisfied 2.4% 01
Total 100% 43

Graphical representation of over all satisfaction of the company

Source: Primary data

Inference:

In this above bar diagram it represents the over all satisfaction of the company where
53.3% employees are highly satisfied and 31.1% employees are satisfied with there
organisation and 13.4% employee are neutral and 2.2 are dissatisfied with there
organisation.

FINDINGS:
After thorough analysis of the data collected , we found out the following ,

❖ Our sample consists of 45 responses consisting male and female employees .

❖ The majority of the employees are working in between 1-5 years.
❖ 90.7% employees are agreed that they can able to work, learn and grow in the
organisation

❖ Majority of employees are agreed that they are encouraged by there higher
level authorities.

❖ For 81.4% of employees are satisfied with the monetary and non monetary
benefits provided by the organisation
 ❖ Employees are agreed that performance evaluation are done promptly in the
organisation.

❖ All the employees are satisfied by the major things that are provided in the
organisation to satisfy them
1) Motivation
2) Incentives 3) Fringe benefits
4) On time salary etc.

❖ 86% of the employees are agreed that the work assigned to them is clearly
explained to perform there role.

❖ 93.2% of the employees are satisfied with the basic and necessary needs
provided by the organisation

❖ Majority of the employees are agreed that the necessary trainings are provided
by the organisation to perform there job.

❖ Some major challenges faced by the employees in the organisation

a) Work pressure
b) Salary not satisfied
c) Coordination
d) Communication problems etc.

❖ 93% of the employees are happy with the health facilities that are provided by
the organisation.

❖ 80% of the employees are agreed that the organisation can easily overcome the
external issues
i. Political
ii. Environmental
iii. Social iv. Technological etc.

Suggestions:

✔ Even though we find there are lot of respondents get highly

satisfied with the monetary, non monetary benefits and learning
experience in the organisation, there are few respondents who feel
 it is non satisfactory. There fore focussing on each individual is an
organisation would bring even satisfaction and even collective
growth.

✔ Performance appraisal method used by an organisation must

be in way that all the employee in an organisation must strongly
agree eventually learn, work and growth.

✔ Basic necessities is a key factor of any organisation and

employee satisfaction in this factor is very important. Even if their
performance in manufacture or service may be up or down.

✔ To improve with the challenges faced by the employee in an

organisation.
● Increasing the burden at the time of achieving the target like
sales and services.
● Loss is a part of any business, so pressuring the employees
at that situation is not fair.
● Motivation and coordination must go hand by hand .
● Promotion, competitors, work pressure or work load for
9hrs, satisfactory salary.

CONCLUSION:

Employee satisfaction refers to one’s feelings towards one’s job. If the employees
expectations are fulfilled or the employees get higher than what they feels satisfied. If
the job satisfaction increases organization commitment will increased. This results in
the higher productivity. The main objectives of study are to assess the employee
satisfaction to identify the effectiveness of employee satisfaction and to find out the
several factors like personal and organizational factors influencing employee
satisfaction to identify the effectiveness of employee satisfaction and to find out the
several factors like personal and organizational factors influencing employee
satisfaction of employees. In this study, 45 numbers of respondents have been taken as
sample. It was done through google forms. The study helped in revealing the level of
satisfaction of employees with reference to the various factors provided in the
organization. This study clearly shows that employees under organization are more or
less satisfied with the job. The organization should consider on the salary, relationship
of employees and higher level authority.

ANNEXURE:
QUESTIONNAIRE:
“A STUDY ON EMPLOYEE SATISFACTION”

1. Name of the employee?

_________________

2. Age of the employee?

_________________

3. Number of years experience?

● 1-5 years
● 5-10 years
● 10-15 years
● More than 15 years

4. Do you feel you are able to work, learn and grow in your company?
▪ Yes
▪ No

5. Do you feel you are encouraged by your higher level authority to offer
suggestions?
▪ Yes
▪ No

6. you satisfied with the monetary as well as non monetary benefits provided in
your organization?
▪ Highly satisfied
▪ Satisfied
▪ Neutral
▪ Dissatisfied
▪ Highly dissatisfied

7. you agree that performance evaluation is done promptly at your organisation?

❖ Strongly agree
❖ Agree
❖ Neutral
❖ Disagree
❖ Strongly disagree

8. Are you satisfied by all the basic and necessary needs provided by your
organization?
a) Highly satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
e) Highly dissatisfied

9. Rate the satisfaction level of how your organisation address external issues
impacting your organisation?

❖ 1
❖ 2
❖ 3
❖ 4
❖ 5

10. How’s your organisation providing health facilities as a medical safety?

⮚ Excellent
⮚ Good
⮚ Better
⮚ Poor
11. What are the major things that was provided by your organisation to satisfy
employees? __________________

12. Are you provided with all the trainings necessary to you to perform your job?
● Yes
● No

13. What are the major challenges faced in an organisation? _________________

14. Do u agree that work assigned to you are clearly explained?

● Strongly agree
● Agree
● Neutral
● Disagree
● Strongly disagree

15. Rate over all satisfaction level at your company?

o Highly satisfied o
Satisfied o Neutral o
Dissatisfied o Highly
dissatisfied